3,751 Customer Reviews over 376 pages
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- Location
- Essex
- Reviewing
- Plusnet
- Date
- 2015-10-15
- Comments
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When I changed to another broadband supplier they said sorry you are leaving and cancelled my direct debit.
Then the accounts dept said they couldn't access my direct debit and they couldn't take my monthly payment.I told them I had changed my supplier and that they had cancelled my direct debit I spoke to their accounts and they told me I owed £12.63 so I sent a cheque for this amount on the 10/10/15 .on the 14/10/15 I receive a letter saying I owed £1263.00 I later received an email with an apogee but still saying I owed £12.63 . A sad end to a to a relationship with a company that had up until then been vert good.
- Location
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- Location
- huddersfield
- Reviewing
- Plusnet
- Date
- 2015-10-15
- Comments
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AVOID PLUSNET - Peter Kay might reckon these guys are just great but on every account they are terrible. I was cut off for 2 weeks phone and broadband - no help at all - you have to call them to find out what, if anything, is being done, as go through the usual 30 mins plus wait just to talk to a really unhelpful adviser who knows nothing and is totally demotivated and uninterested in pushing for any action. Speeds were below what was publicised when it did work. When you send them an email it took 10 days to get a response. DIRE - AVOID!!!
- Location
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- Location
- huddersfield
- Reviewing
- Plusnet
- Date
- 2015-10-14
- Location
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- Location
- kettering
- Reviewing
- Plusnet
- Date
- 2015-10-13
- Comments
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take no notice of there adverts about customer service 20 minute wait on the phone gave up once. Having changed my bank I received a email asking for more card details and if I did not give it to them my service may be reduced apparently it takes them10-14 days to set up another direct debit.
- Location
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- Location
- Haverhill
- Reviewing
- Plusnet
- Date
- 2015-10-12
- Comments
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Like so many on this site, Plusnet have messed up big time. Not going to go into all the details but it would appear that within the Plusnet company 'Arse and Elbow' springs to mind. I would definately not recommend Plusnet to anyone . . .
- Location
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- Location
- Reviewing
- Plusnet
- Date
- 2015-10-12
- Comments
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I ordered fibre from plusnet at the end of August. No contact from plusnet and nobody turned up on the assigned installation date. I called to complain and they said I had to wait another month, I asked to cancel but they said I would be liable for the whole term of my contract if I did! Anyway they gave me another installation date a month later. No contact from plusnet and nobody turned up on that installation date either. This is the worst customer service I have ever received from any company ever! I wish there was a rating lower than 1 star!
- Location
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- Location
- north Yorkshire
- Reviewing
- Plusnet
- Date
- 2015-10-10
- Comments
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Words fail me. We have our internet and landline through plusnet, DO NOT USE THEM.
I have had no landline or internet for 2 WEEKS. Part of which my husband was away and I was alone in threes middle of the countryside.
Took day off work at great expense too me, told I would be fined £50 if not there. They didn't turn up!!!
Numerous calls from work...numerous promises. Still without any phone or internet. BE WARNED
- Location
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- Location
- Lancashire
- Reviewing
- Plusnet
- Date
- 2015-10-09
- Comments
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Good honest broadband from Yorkshire? Leading customer support? Yeah, right...
Worst issue: A completely private and unique email account, that had only ever been given to PN's billing system and has never been used anywhere else, has been 'leaked'. This has happened to *many* other PN customers using similar unique and private PN-only email addresses (there's a way to do this so that no spammer should ever get hold of the address unless it's given out by the person it was given to). PN doesn't seem to care that they can be the only source of this supposedly-accidental leak of confidential information about their customers. I now recieve hundreds of spam emails a week to an account that had existed for years without any at all, until PN leaked it. PN has tried to ignore and belittle this incident on their forum in the hopes that it just goes away and people forget about it. Customer support refuse to discuss the issue and just regurgitate useless advice about how to avoid spam in general.
Other issues: The speed drops significantly (almost unusable) every night, between midnight and around 2am. I live in a quiet-ish area and there's no way that it is local contention or interference. This has gone on for several years on PN.
It's a shame. PN was good once, many years ago. Not so now. Of course, BT own them now and pull the strings I imagine...
- Location
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- Location
- Corby
- Reviewing
- Plusnet
- Date
- 2015-10-09
- Comments
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Worst mistake of my life, joined plusnet due to their advert, unfortunately on the day I got my Broadband set up with them I realised I made a huge mistake, I mean the 1st day the Internet went down I phoned them up so see what is up and waited 50 minutes for my call to be answered.
The fibre broadband speed I had was so slow, I was unable to have 2 Internet windows open at the same time, some larger website were impossible to view, I called Plusnet to report the slowness only to get told I will need a laptop so they can talk me through how to test that the modem or router are working fine, I informed them that I do not own a laptop and was told I need to purchase one otherwise they can not help me!
I put up with this problem as I wasn't going to get a laptop, I was then informed that they are putting up their prices and due to this I could cancel my contract early without any cost to me, I did cancel and went to another provider still using Open reach cables but with this companies router etc and the speed is brilliant.
A month after I received a email from plusnet informing me I had to pay 1 months phone line rental by mid September otherwise they will send my information to a debt collector, I phoned plusnet and was told there is no amount to be paid and they had credited my account so the balance was zero!
I received a letter yesterday from a debt collection company saying I have 7 days from the date of the letter to pay plusnet £115 otherwise they will take the matter further, I straight away called Plusnet and after waiting 35 minutes my call was answered, I got told the fee was a cancellation fee, I explained that I was told and still have it in writing that no charge will be applied to me for cancelling early, unfortunately Plusnet have no record off this so today I emailed them a copy off this message and got a automated email back stating my email will get a response within 10 working days, however the debt collector wants payment within 4 days now!
Plusnet are a joke,Please do not fall for their advert like I did, the companies they say they are better than are in fact much better than plusnet as I have found out!
- Location
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- Location
- Surrey
- Reviewing
- Plusnet
- Date
- 2015-10-09
- Comments
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Beware of Plusnet if you plan to move home. We paid for line rental upfront and had a good deal with no contract end date, we looked for this as we were planning to move in the year. However when we came to move they slap a £65 moving charge on you which is hidden in their T&C's! Wouldn't refund or offer any help it was either pay this or lose the line rental savings we had already paid. Thieving scum bags!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.