3,751 Customer Reviews over 376 pages
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- Location
- Reviewing
- Plusnet
- Date
- 2015-10-08
- Comments
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Absolutely filth and rubbish. Beware of this fraud company who tell something else on their website but cant transfer even your number to their network. Their customer service reps are without any real knowledge about how things work. they take more than 15 minutes to answer the calls of existing customers. Waste of time
- Location
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- Location
- Bury St Edmunds, Suffolk
- Reviewing
- Plusnet
- Date
- 2015-10-07
- Comments
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Up until now Plusnet have been really good. The broadband was (and still is) fast enough, at least where I live, for two people to stream movies, browse the internet, etc. and the phone service was, well, a phone service. I also used to think the customer service was good, to the point that I'd actually recommended Plusnet to people. So far so good. But now they have changed the website... Want to email about leaving or renewing? You can't do that online... Want to raise an online query/ticket? Can't find how to do that either... So then you try and call them. You want to wait for 15-30 minutes these days then hey? But it's okay, because they then tell you that you can sort your problem out on the website. Phew... Wait, what?? So yeah, now that reasonably priced year's broadband and line rental has run out, I don't have the time to wait half an hour to try and get through to them on the phone, so now I'm being overcharged on a monthly basis... Thanks, Plusnet.
- Location
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- Location
- southport
- Reviewing
- Plusnet
- Date
- 2015-10-06
- Comments
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Worst broadband I've ever had, not worth the lower cost. It cuts off randomly at times, slows down regularly Please don't go with this company it's aids.
- Location
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- Location
- Manchester
- Reviewing
- Plusnet
- Date
- 2015-10-06
- Location
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- Location
- Leeds
- Reviewing
- Plusnet
- Date
- 2015-10-06
- Comments
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Order was due for delivery on 2/9/15. My existing broadband went off and I had no service. Spet over 12 hours on the phone with unhelpful and rude support staff. After 2.5 weeks took legal advise and cancelled the service. They then tried to charge me £188 for the phone part of the package. More legal advise and they backed down. Moved to Sky without any problems
- Location
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- Location
- Seend Cleeve
- Reviewing
- Plusnet
- Date
- 2015-10-06
- Comments
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I was with plusnet at my previous property and they were very good. Since moving this year Ive taken out two new accounts with them, one for home the for my business.
Both accounts have been totally unacceptable, my work account speed regularly drops down to 0.3mbs for days on end.
My home account, despite starting the order on 28 August I still have no internet connection as of 6 October. I have contacted them by phone 4 times and have spent 15 hours on hold. I have had two engineers appointments and had to wait a total of 12 hours for those. Thats time that ive had to take off from running my business which is in its 1st year, so at a delicate stage. Having to put customers orders on hold to deal with this bullshine is not good.
We have to have the internet at home as my partner is a teacher and has around 2-3 hours of schoolwork that she has to do each evening. Because of plusnet she is already over a month behind with her targets and is danger of receiving a written warning for this.
My business has lost £675 in revenue because of plusnet.
Hopefully they might see this
- Location
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- Location
- Dorset
- Reviewing
- Plusnet
- Date
- 2015-10-05
- Comments
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When I joined Plusnet, only ADSL2+ was available where I live so I had an up to 15mbps broadband speed. The property was newly built so the line had to be installed by BT before I could start. I have no phone and no intention to ever get one so having to pay for a line rental was a sting, but I know that's standard for ADSL.
When I ordered broadband I was charged then asked to book a date for installation. The earliest date available was almost a month away. Ouch.
Soon after this, I started receiving parts of text messages trying to tell me there was a problem and asking me to text them back. I tried texting back but the phone number they sent the message from wasn't a valid number for me to text. The company also tried calling me a few times, despite me telling them I was disabled in a way that makes me unable to take phone calls.
I finally managed to get online at a local pub to see the emails they'd sent me. They told me I'd given them the wrong address and the installation date I had booked was never actually booked. I hadn't given them the wrong address; all the info I gave them at the start was correct. I told them it was the right address and they tried again.
It got to a week after the date I had originally booked before a BT engineer came, who was very nice. A few days later they turned on the phone line and started charging me the line rental, even though I had never asked for it and it was useless to me without ADSL.
Weeks passed before they told me the ADSL was turned on, as apparently there was a problem with my account. It took a formal complaint to PlusNet and Citizens Advice to get them to fix the problem. Before the formal complaint, Plusnet had ignored several emails I had sent for two weeks. Even after this, I never received a reply. I expect they ignored me so they wouldn't have to reimburse me for the copious amounts of money I had to spend on BT FON to get online to keep moaning at them.
After they told me the broadband was ready and working, I struggled with setting up the router as it couldn't connect. It's been some time since they sent me this message, and I'm still without internet, and they've still not responded to my official complaint, request for technical help, or request for reimbursement. I will be getting reimbursed, and I will be taking this to higher authorities.
I am now down around £100, lost my job, had to restart medication for depression that I managed to come off, lost a lot of sleep, shed many tears and suffered panic attacks due to their terrible service, complete ignorance, and exploitative and malicious conduct.
Obviously I don't recommend Plusnet. I have never in my life been more abused by a company.
- Location
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- Location
- Tonyrefail
- Reviewing
- Plusnet
- Date
- 2015-10-04
- Comments
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I have recently experienced no end of problems with Plusnet.I needed to purchase a new router and was told that if I wanted a free router I would pay for post and packing and if I renewed my contract I could have a cheaper deal. This I did and was told I would pay £5.99 a month , a saving of £3. However an email informed me of a monthly cost of £8.49 would be taken. I phoned to query and then complain when I was told they were unable to do any deals. This surely if they record calls then my information can be checked. I am now bound by an 18 month contract, I wish I had never heard of plusnet! I also had connection problems with new router which took weeks to rectify and an engineer visit that failed to happen. I complained about this and had a refund of £25. They also sent emails when they were aware I had no internet connection and to contact them by telephone is an absolute nightmare!!!
- Location
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- Location
- South West London
- Reviewing
- Plusnet
- Date
- 2015-10-03
- Location
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- Location
- Camden town
- Reviewing
- Plusnet
- Date
- 2015-10-03
- Comments
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This is the worst broadband ever,when I got the broadband they said the speed willbe between 10-17mb but I'm getting 2-4 mb.when you call them about this they don't responde to you,after a hard try if you get in touch with them still you don't get your problem solved.I'm using this broadband for 3 months and honestly,I called them 9 times for slow connection or dropping connection.I can't even cancel this broadband because I've to pay £60 for fee.Plesse those of who just about to join this broadband,I personally,request you guys do not join this crap broadband,if you do then your gonna have to face the issues that you never thought of.
- Location
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