2,278 Customer Reviews over 57 pages
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- Location
- BEXLEYHEATH
- Reviewing
- Sky
- Date
- 2023-06-10
- Comments
-
I am disgusted by the service Sky provided throughout the house move. For the last 17 days I didn't have internet except for one day when Openreach engineer visited us. I work from home, and have missed so many deadlines, my son is missing uploading school homeworks. Numerous calls we made to Sky, they keep blaming Openreach, keep saying we don't need to stay home for the engineer's visit while engineer who visited said he certainly needed to come indoors. He also mentioned Sky tries to cut corners by not sending for engineers. I am disgusted, wish I could give zero stars to write this review. Now Sky says they need to wait for Openreach to get back to them for the next 4 days, then them to us....from experience we know it translates as--call and keep calling Sky. A service which takes money shamelessly without service.
- Location
-
- Location
- Brighton
- Reviewing
- Sky
- Date
- 2014-01-17
- Comments
-
This is the worst bradoband service i have ever used. Even poor is the customer service. These guys made me wait for 20days to get a new connection whereas promised to get the connection up and running in 7days.
After getting connection there was some problem with the line and also with the router they provided. And when i complained about those in no way ther were ready to listen to me. However, when i kept on bugging them for almost 10-15 days they send one engineer to check the line found its their fault.
My receommendation to anyone whoever wants to have internet and thinking about sky, please dont do that. Instead use the 3G service provided by any other mobile operator. that will far more better than sky.
Good luck.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-10-26
- Comments
-
Absolutely terrible. Internet is so slow you can barely check your facebook. Bad customer service "automated service". Save your money.
- Location
-
- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2021-10-26
- Comments
-
Absolutely ABYSMAL. Steer well clear. Shockingly bad. I ordered high fibre broadband in July. Openreach kept cancelling my order. Every time I rang I was told a different story. 11 phone calls later I was told they don’t provide to this postcode. In the meantime I’d incurred a huge mobile bill due to lack of WiFi and broadband. I was told they’d refer the matter to Openreach who’d write to me with an offer of compensation. £5 per each day I was without broadband. 2 weeks on and NOTHING. I just rang Sky and they knew nothing about it. Steer well clear of these clowns that r you’ll regret it...
- Location
-
- Location
- Northants
- Reviewing
- Sky
- Date
- 2020-06-13
- Comments
-
Avoid at all costs, dreadful speeds and zero customer service.
- Location
-
- Location
- Avoid sky
- Reviewing
- Sky
- Date
- 2018-03-31
- Comments
-
Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
- Location
-
- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2018-04-05
- Comments
-
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
-
Sky had shown horrific customer service yesterday. I was due to have an engineer visit I order to install a new phone line so I could have sky Internet. This engineer never showed up and when I called sky to complain the tried to say I was lying about the engineer not showing.. I think I would have noticed! I was then told it would be st least two weeks to arrange another engineer visit. After a long conversation getting no help I stated I wanted to cancel the contract. I was then told I could not cancel on my 'activation date' and would receive a call back at 9am the next morning. This call back did not occur and I had to phone sky again to cancel which still took 10 minutes. I have never before been treated so terribly by a company and would advise everyone to avoid sky broadband!
- Location
-
- Location
- South East
- Reviewing
- Sky
- Date
- 2022-02-14
- Comments
-
I have been with Sky TV for over 20 years. About 5 years ago I moved address. When I spoke with Sky I was told that it was better that my subscription was cancelled and then I would get Sky Q and it was better.
So the agent on the phone (knowing better than me) arranged for everything to be done.
At no point did the agent tell me that it would cancel my years tenure would be reset and I would loose out.
When it was noticed in 2018 it was changed to what it should be. When my contract was redone in 2021 it was again rest back to the lower level. Again I argued why it was wrong and Sky once again changed it to what it should be.
Now in 2022 I have taken out a mobile contract and funnily enough they have swapped my tenure back to the lower level and say that when you 'move' or cancel ( which I did not) your tenure is reset.
I have argued that their information is wrong and asked why has this been done twice before and why do the refuse that there is information on their system. I was told that it doesn't matter level you are as everyone is on VIP now. Yet even their adverts say the longer you have been with them the better the offers you get given. Who is lying to me again!!
- Location
-
- Location
- Lanarkshire
- Reviewing
- Sky
- Date
- 2020-02-22
- Comments
-
Sky broadband is dire absolute rubbish so I am sourcing another supplier SKY has had the audacity to increase their prices I wouldn’t actually mind if they provided a decent service
DO NOT USE SKY they are best avoided
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2022-11-20
- Comments
-
Very rubbish, I would give it <1 If I could. It is a absolute scam! Rip off! Jailtime! Bad quality for a ridiculously high price not worth a single penny.
- Location
-
- Location
- dudley,west midlands
- Reviewing
- Sky
- Date
- 2011-05-16
- Comments
-
my daughter signed me up with sky hd package,2nd april 2011,on the 7th april,they connected the tv hd box,ok so far.then on the 18th april a bt engineer came to connect my phone line,just before he left he told me it will take 2 hours for the exchange to swop from cable to sky.By the next morning i still had no phone line.it is now the middle of may and i still have no phone also they cut off my tv package.after several phone calls on my mobile costing me well over £70 in credit,isent them a letter on the 9th may,upto now 16th may i still have had no reply or an explanation of why i can not get my sky hd package.i put in the letter that i wanted sky disconnected,so i could get back to normal.thanks for letting me tell my story.
- Location
-
- Location
- NE Lincs
- Reviewing
- Sky
- Date
- 2015-03-25
- Comments
-
If you are here because you are considering moving to Sky, we'll done for remembering to check the reviews first because you've just saved yourself a lot of time mainly, but money, despair, frustration and even relationship problems as you would have had to spend at least 3 hours per week on the phone to the incredulously pathetic team of customer service agents, who are highly trained experts in the field of passing-the-buck and lying mostly. I've had intermittent broadband since day one, which is more often OFF than ON and my 2 increasingly frustrated teenagers let me know each time it goes off! We're averaging 10 times a day! Hours spent repeatedly carrying out their futile tests! On the upside, I can now remove a faceplate from a phone socket ....with my eyes shut! Seriously, their prices aren't the best, don't be fooled into thinking you'll get good service because it's a massive global company! Oh no! They may as well be a 2-bit outfit in one of the end shops of Scunthorpe's high street! Sky is proof that there are exceptions to the old adage "you get what you pay for!" Again, well done for doing your homework before joining them, I wish I had! I have 2 months left on my contract but I am paying another provider for my services, seeing as Sky can't! Run for the hills.....GO! (Do you like what I did there?)
- Location
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- Location
- Berkshire
- Reviewing
- Sky
- Date
- 2016-04-19
- Comments
-
avoid at all costs!
speed much slower than promised (4 times!)
connection drops all the time
never able to contact customer services (always busy).
When I finally contacted - all I heard was "you did not let us know when there was a fault".
Is there a some kind of regulator body that can launch an inspection of how they deliver what they promise (and revoke their licence if there is enough grounds)? I am sure it won't come to that, but they clearly do not care for customers, so might care about a regulator.
- Location
-
- Location
- London park royal
- Reviewing
- Sky
- Date
- 2020-02-22
- Comments
-
Their technical broadband team is a bunch of scums. Their service is con. Their prices rip the pocket of even the rich clients. Their advertised speed is a scam and only, tv and broadband can enjoy the service. AVOID SKY CON SERVICE AT ANY COST.
- Location
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- Location
- Yorkshire
- Reviewing
- Sky
- Date
- 2017-11-26
- Comments
-
It is the worstttttttttt service I have ever had. The internet sucks, the servicemen screwed up my wires very badly and costumer service made me wait 1.5 hours just to hang up on me and not call me back. The instant messenger service is useless- waited two days for response and then got told to talk to phone reps! Worse ever!!
- Location
-
- Location
- willenhall
- Reviewing
- Sky
- Date
- 2014-01-24
- Comments
-
I have had my on going isue with sky regarding broadband now since may bank holiday 2013. The signel is week and regularly drops out. To down load a 30 min show on demand can some days take any thing from one hour to 4 days which was its worst.
I have been calling sky on avarage once a month and still no improvement. They even sent out an open reach enginner who rewired the hole lot from entry to putting in a new bt open reach socket so no need for the filter. This has still not resolved the proble. When we had the old netgea router we had no problems with signel or speed. Now speed is another isue. Again we are only 10 houses down from the bt box and acording to skys customer agents. We are getting such good speeds to the house we would not requier fiber. (If only it was true). We can at best only get 1mb or less. And no how many times they ask you to unplug this and that. I have placed an order for the wireless boster hoping this may help as the router its self is not fit for purpose. Aweek after I placed the order went online to track the order and yep you guest it has not been procesed. So called today on the live web chat only to have some one called Osker tell me it will be another 28 days now as they have been overwhelmed at the request for this product.
I then repeted my erleyer coment that mite have somthing to do with the router being not fit for purpose.
MY ADVICE IS DO NOT CHOSE SKY BRODBAND AS THEY DO NOT LIVE UPTO THE ADS CUSTOMER SERVICE IS A JOKE THEY DO NOT HELP YOU.
THEY WILL DRIVE YOU INSAIN.
THE CUSTOMER IS SO NOT APRECIATED.
THE PRODUCT IE(ROUTER HAS NO QUALITY SIGNEL RANGE. SPEEDS SO SLOW YOU EITHER CAN NOT CONECT AND SERTANLY STRUGLES TO COPE WHEN YOU HAVE MORE THAT ONE DEVICE ON AT A TIME NOT GOOD FOR A FAMILY.
DO NOT CHOSE SKY UNLESS YOU ENJOY A FIGHT WITH PEOPLE WHO COULD NOT GIVE A 4X ABOUT YOUR SERVICE......
- Location
-
- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2017-03-01
- Comments
-
I strongly wish I could give no stars to this horrendous broadband provider...if it an even be called that. I live in a student house and other than the room the router is in, we do not get any signal in any other room. They say this is not their fault, but the house's fault and the way the house was built. They could send us a booster in the post to enhance the signal, however, they point blank refuse to do that as that is an 'accessory'. Never ever go with this broadband provider it is absolutely shocking and you will regret it for the whole time that you have it. Please please please go with another company.
- Location
-
- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2012-04-14
- Comments
-
Broadband keeps breaking down and they're not even aware of it until you call them. Terrible Customer Service. Speeds are extraordinarily low. Take ages to fix. Absolute crap. Stay away!
- Location
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- Location
- Swindon
- Reviewing
- Sky
- Date
- 2023-10-01
- Comments
-
Was told when we signed up by Sky that we should easily expect around 60-70mb which we did after 2 weeks it dropped to around 5-15mb average and has never improved they done something to the line also can't even watch YouTube vids or reels as stops and starts my 1998 dial up modem was faster than sky when I complain all they say is I need to invest in a kit of expensive boosters!. I don't need boosters I'm close to modem live in a town not a village and should be getting much faster connection with what I pay them.
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2017-03-29
- Comments
-
New customer only joined this month, ive been lied to about my bill, first payment just got taken out on the wrong date. lied about the service i am getting, had me on hold just for 30mins, just to some advisor that didnt know whats going on with my account. Terrible service so far. Am glad am still within my 30 days cancellation period. Any customers looking to join sky AVOID. only been with sky two weeks and they charged full prices for my service.
- Location
-
- Location
- enfield
- Reviewing
- Sky
- Date
- 2018-11-23
- Comments
-
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
- Location
-
- Location
- Formby
- Reviewing
- Sky
- Date
- 2015-10-27
- Comments
-
I very rarely write reviews for anything, whether they are really good or pretty poor, but my experience with Sky has compelled me to seek and fore warn others NOT to entertain switching to this company.
Piss poor does not adequately describe the service we receive now.
Without going into all the details, basically we switched
from a 3-4 meg BB connection with Talk Talk to Sky fibre. The d/l speed now is less than 1mg, we struggle to Skype and watching Netflix is a non starter. Oh and to make matters more enjoyable, it constantly drops throughout the day.
I cant wait to drop these cowboys.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Sky
- Date
- 2016-10-01
- Comments
-
Total disappointment and a disgrace.
Customer service is non existent.
You'll be trying to get through for over 20 minutes at a time and they will not fix the problem.
They will lie and tell you it is you that is the problem and say it is your equipment that is interfering with the router.
They will charge you the full amount even though you get no service.
Avoid if possible. Sky only want your money!
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2020-03-08
- Comments
-
The internet is terrible doesn't work well at all on my pc. Not very pleased with it and it is quite annoying when I'm trying to do something but it won't let me as the internet is not working on my pc
- Location
-
- Location
- Aylesbury
- Reviewing
- Sky
- Date
- 2014-02-06
- Comments
-
Shocking is the only thing I can say. Do not go with sky for phone or broadband. Our broadband hardly ever works our phone is cracking. We have phoned and phoned sky they have done nothing. We need an ads filter that didn't work. Line checks all the time, tests on the line . Need a new router £70 that didn't work. Basically tough 14 years of sky and we get told tough. I have tonight cancelled my direct debit and contacted virgin. £10 cheaper fibre optic. 2 new boxes and no call out fees. Goodbye sky .
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2018-10-26
- Comments
-
If i could i would leave SKY -10 stars as they firstly they have the worst IVR system in the world, secondly i spoke to a great waste of time , i asked her a simple question regarding routers and i was nicely advised " you should go google the answer/solution" why do you then have a call center if they are advising clients to go and google solutions, what a bunch of wet slimy turds, sorry but not really sorry you guys should close your doors and sell frustration to clients maybe your ratings will be much better as you would be providing a proper service
- Location
-
- Location
- Shrewsbury
- Reviewing
- Sky
- Date
- 2021-12-01
- Comments
-
Would give this terrible company zero stars if I could. They lie, and then they lie again. Ignore their promises that they can install broadband on a date, they have no control and only tell you what they think you want to hear. Liars.
- Location
-
- Location
- Sunningdale
- Reviewing
- Sky
- Date
- 2020-04-16
- Comments
-
Internet cuts out every hour, TrueType shocking - they’re happy to take your money but not so eager to solve issues. My contract has ended so I’ll be switching provider
- Location
-
- Location
- Scotland
- Reviewing
- Sky
- Date
- 2015-06-10
- Comments
-
This is the WORST broadband I have ever had the pleasure of using in my entire life. I have a current download speed of 0.60 Mbps when sky say that they provide 8, ha good one sky! My neighbour who has the exact same package with Virgin has a download speed of 40 Mbps, that is what good internet speed is.
Also we have consulted sky on the issue and all they had to say for themselves was that they had known about the issue and had not made ANY attempt to fix THEIR problem.
So for anyone else who is thinking about getting sky just simply don't, it's the worst thing ever to grace this world with its presents, just dreadful!
- Location
-
- Location
- Birminfham
- Reviewing
- Sky
- Date
- 2023-12-20
- Comments
-
It's a joke ur wifi brand, legit never been so stressed in my life
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-06-28
- Comments
-
Incredibly slow internet (literally struggle to send emails with 3mb attachments), regularly lose connection even when plugged directly into the router. Customer service then told us that this was normal and the reason it was slow must be because there are wireless devices in the house, whether they're being used or not. So, literally, their service is so bad that you would have to completely disable all your other wireless compatible devices if you want your internet to work at a regular (still slow) speed. At least according to their customer service. No solutions offered other than that, or paying a bunch more for month with no guarantee that it would improve. Avoid them. Have only used Plusnet otherwise, at my previous flat, and that was totally fine. Similar pricing, and didn't struggle to send emails.
- Location
-
- Location
- Wigan
- Reviewing
- Sky
- Date
- 2018-07-21
- Comments
-
Will never use sky again. Overpriced con you into your contact adding 18 months everytime you get a cinema oor sports. They up your bill and you cant do anything. The eifi is shocking. And to apeak to someone is like getting blood feom a stone
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-10-31
- Comments
-
Sky does not really care about the inconvenience that the customer face. I was promised to have a active connection on Aug 15 but it was delayed for 2.5 months and finally I was told that they can’t provide me a connection. They earlier promised that they will give me a compensation for the delayed number of days. But when the order was cancelled I was given nothing facing troubles to have a broadband connection for 2.5 months and still going
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2017-10-10
- Comments
-
In general SKY is absolute rubbish! I look forward to move to another flat and set up a better, reliable broadband connection. I am working from home and getting offline every 20 minutes, which is very frustrating... Customer service is not very helpful either, what they said is that a speed of our broadband is low and we need to upgrade. THANK YOU! but why the speed of the broadband is low? Never Sky again...
- Location
-
- Location
- Sampford Peverell
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
-
I have been with Sky now for around 15 years, that is sky TV, I signed up to broadband with Sky about 8 months ago I got myself in to an 18 month contract. Since then I have had nothing but trouble with it, I must have contacted their help desk about 8 or 9 times about my connection problems. They have sent me a new hub, but still have problems, my Windows 10 desk top that I use is more a less sat their not being used, the only thing I can use with any reliability is my tablet. My smart TV does not connected properly, I have asked for a Sky engineer to come out and have a look but all they do is ask the same question over the phone and run through the same supposedly fixes. They will not accept any responsibility for hardware/software they are running, it’s total rubbish, I would not recommend their broadband to anyone.
As for the new Sky Q box I don't think it is has good as the old system, I will probably go back to the old system after my contract runs out.
- Location
-
- Location
- scotland
- Reviewing
- Sky
- Date
- 2009-10-14
- Comments
-
the service is very poor in all accounts
- Location
-
- Location
- Morpeth
- Reviewing
- Sky
- Date
- 2018-06-06
- Comments
-
Worst i ternet ever, extremely slow download very poor connection to servers. When gaming the ping is through the roof. DO NOT EVER BUY THIS INTERNET EVER COMPLETE WASTE OF MONEY AND TIME
- Location
-
- Location
- Sandwell
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
-
My sky installation so far
Is taking 36 days. They are a joke. Open reach are saying they are waiting for sky engineer and vice versa. They are a joke. I have had no phone or broadband for nearly a month and a half. Stay away from these pirates. They are lazy and the customer service answering process drives you mad you want to hang up which is what they probably want. For your own sanity stay away from sky
- Location
-
- Location
- conwy
- Reviewing
- Sky
- Date
- 2010-08-02
- Comments
-
absolute rubbish and they blame my comp,worked great with BT before i changed to sky a major rippoff especially as they know you will get poor performance.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.