TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2172 customer ratings since 2021-05-19 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,513 Customer Reviews over 163 pages

  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Until now I believed 3 mobile were the worst company in the world. No...Its TalkTalk. 6 weeks of intermittent service, 40+ calls to call centre 7 'engineer' visits (5 of which never arrived). I gave up. These muppets will simply never fix it! I have 2 months of intermittent service now until i can finally get rid of these idiots forever. My sanity simply will not stand another call to their utterly useless call centre. DON'T JUST DON'T!
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For the last 2 days I've had 2mbs download speed.
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The telephone engineer connected me to talk talk fibre broadband, but said the router was faulty. It was a common thing and needed me to call talk talk so they could manually configure my super router. That evening I rang ( call centre is not uk based so you struggle to understand them and get fed up of them saying sorry every minute. The call went on and on whilst they did tests on the line, despite me telling them it was the router and eventually my mobile went flat. My husband then rang from his mobile and had to go through everything again only then to be told turn it off for 20 minutes. I did that and it still did not work. Was I surprised ..... No. I rang a 3rd to time to have to go through everything again. They cleared make NO notes on your file at all!! I was then told it would take 10 minutes whilst 'tests' were done. I kicked off as thus far this had cost me a fortune so he rung me back to tell me there was nothing he could do. He asked if I wanted to speak to a manager and I said yes so was put on hold. He came back and said they had gone home but I would get a call in the morning. No call and have been waiting 20 hours now for that call. I have spent hours on talk talk website and there is no e-mail address just the phone that takes you to the call centre some where in Asia. TALKTALK LISTEN. I am a new customer and so far have no broadband despite a lovely e-mail from you this morning telling me I am connected to your quick fibre broadband. No one cares and no one calls you back. YOUR CALLCENTRE IS AJOKE
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just canceled contract with talk talk been with em 18 months internet kept going had numerous engineers to try and fix it went off yesterday got really fed up phonedand canceled contract and connecting to bt in two weeks.
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    This is probably going to be the only positive review on here, all I've read are negative reviews and even my review isn't 100% positive!
    I am a brand new customer and have had problems with my bill from the get go. I joined through uSwitch and it's a pretty decent deal and had no set up fees etc. so I thought excellent, I will go with this deal.
    At first, before my internet had even gone live, it said my estimated bill would be over £100! This was including my broadband package and an £85 new line set up fee! (I didn't even have a new line installed.) I was sure that there were to be no set up fee costs due to the deal that I chose via uSwitch. So, I spoke to an agent on the live chat who reassured me that when my bill was generated there would automatically be a credit of £85 and I would not have to pay the £85. So I thought excellent and was grateful that it was all cleared up.
    Fast forward to yesterday, the day after my services went live and my bill was generated and it was... over £100. No £85 welcome credit added like I was advised. Anyway, I called and the £85 was wavered instantly as I have evidence of the deal I signed up for and the webchat transcript. A terrible ordeal for a brand new customer though, I was definitely considering leaving but I am thankful that the situation was resolved instantly the second time round.

    In terms of speed, I've only been connected for 2 days but so far so good. The switch over was very quick. My previous internet disconnected at around 10am and by the time I had set up my new Talk Talk router I was connected to the internet. I haven't been disconnected and the speed is as quick as stated on the contract.

    So yeah, so far I am relatively happy. Hopefully nothing else goes wrong regarding my bill and that the internet speed remains!
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Good prices but everything else is rubbish. We pay extra for fibre and it’s not even noticeably faster, the data on our phones is actually faster. It lags constantly no matter what your using it for. I’d avoid like the plague if I’m honest. Wish I’d have listened to all the reviews before I just went for the cheaper option
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish quicker dial up after sales also unable to understand accent after all overseas call centre no wonder there cheap you don't even get half a service
  • Reviewer
    Location
    barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never had to speak with anyone at TT so can't really review to CS. The rest scores all 1 star, it's slow and drives me crazy
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite simply the worst company on the market today. Unable to provide a reliable fast broadband connection despite false promises. Went from 50Mb connection speed with BT to an ave 8Mb connection speed was paying for Large fibre which should be circa 40-50Mb DNS issues all the time. And slow support who dont even speak English well enough to have a dialog.
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Once my current deal expires, I'm off!!
    Internet drops out randomly. E-mail access is just pot-luck, one day I get an error message, the next I log-on and get a blank screen, sometimes I can actually get to my mail!! It took me about an hour yesterday to finally get to my mails after countless attempts. Customer services are generally OK, but I'm tired of having to call them about problems.
    In short, poor.
  • Reviewer
    Location
    Barnstaple
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Crap internet speed, never get to talk to an English helper, can hardly understand a word they say when I ring them for help and then get cut off. Will be switching to BT when i get the chance, no doubt I'll get charged £80 for leaving them,,, but hey,, at least I'll hopefully get a decent service... Not Happy
  • Reviewer
    Location
    Barnstaple
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We have been with Talk Talk for 18 months. Download speed of less than 1. Despite numerous calls to Customer Services, no difference. Our neighbours, on the same exchange, get a speed of 5-6 with BT. We left BT as Talk Talk was cheaper. Come October, we are going back to BT. The phrase 'cheap and nasty' springs to mind. Avoid Talk Talk unless you want an unreliable service with download speeds similar to a snail!
  • Reviewer
    Location
    Barrow in Furness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You get what you pay for. Sure it's cheap as buying manure but that's what you're getting. Never ever go with talktalk
  • Reviewer
    Location
    Barrow in furness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I went with talk talk after being with sky for 2 yrs. I change for the cheaper prices. Dont be fooled. U never have broad band in ur own home. The tv box they send u is slow or doesnt work. And dont get me startes on customer service!! They lwave u on hold four a hour. They dont get bk to u. Dont send out engineers. After 3 months i cancelled. They tried to give me a £500+ fine. But after i told them its them who owe me money for the internet and havnt recieved and the data i had to buy and my phone bill. Plus they hadnt kept there side to the contract so i werent keeping mine. They decided they would let mw off with the money. Dont let them rip u off!!!
  • Reviewer
    Location
    barrow in furness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Worst customer service ever and below par everywhere else!
  • Reviewer
    Location
    Barrow-in-Furness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL CUSTOMER SERVICE

    Take my advice and do not go with these for broadband. After trying to move from my previous address, I informed them that a master socket needs installing. Basically, they keep saying all should be ok and the service working. After very long phone calls, they have now booked an engineer to have a look at the issue for us. The staff are very rude on the phone and just put the phone down on you when they have had had enough. There is certainly no customer excellence by them and most of them struggle with basic details such as postcodes or even getting your name right. There are much better providers out there than TalkTalk so just stay away from this very amateur company who cant provide any kind of service on any level.
  • Reviewer
    Location
    Barrow-in-furness
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seems that every time I ring up to complain about my slow connection speeds, they magically speed up again, for about 2 weeks. Then the cycle repeats.
  • Reviewer
    Location
    Barrow-in-Furness, Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    We have been with talk talk for a few months now with excellent service and download speeds. Plusnet speeds topped out at 500 kbits download MAX. Now its a regular 1 - 1.5mbits! They have brand new equipment in our exchange and the only provider here that can give more than 8mbit service (talktalk 14mbit) but they actually deliver real download speeds. Very happy from my household
  • Reviewer
    Location
    Barrow-upon-Humber
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling Talktalk customer service after our phone line blew down in a gale. My neighbours were reconnected within a couple of working days but the BT Openreach engingeer said they couldn't reconnect us as Talktalk had not reported the fault (which I had notified to Talktalk within hours of it happening). 2 weeks later we are in the same situation, Talktalk keep promising to phone me back and 3 times haven't. It seems they have no record of the fault... Beyond useless. I advise you to never use this company
  • Reviewer
    Location
    Barry
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke. Cut me off, took money out of my account without my permission, did not reconnect me on the day they said they would (still waiting for a connection), changed my landline number without my position (new number still not working). I have spent over 9-hours on my mobile trying to sort out this problem. Disgraceful Company with absolutely no customer focus at all. "Caveat emptor"
  • Reviewer
    Location
    Barry, South Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Short review as only just switched from BT.
    Set up, start to finish very easy,plug in and off you go on line.
    Wi-fi signal 30% stronger than BT, can watch Netflix at the bottom of the garden now.
    Better price for broadband and phone costs from talktalk.
    Easy to switch.
    That’s it, Thanks
  • Reviewer
    Location
    Basildon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away from talktalk. I mean run run.
    I've ordered a boundle online on the 8th of june an ingenier was suppose to install my router. They emailed me that i won't need an ingenier they will guide me through a video call.which never happen. I have to call them to guide me. Then after all that no internet. So they said an ingenier will come on the 11th of June to fix the problem. Nobody turned up, so i called them and they booked another day. Nobody turned up. 4th appointment and until now no ingenier turned up to fix my Internet. And nobody contacted me.
    No communication, no information.
    On top of that, talk talk is sending me a bill for a service they haven't provided.
    I really mean it STAY AWAY FROM TALKTALK
  • Reviewer
    Location
    Basildon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay Away from talktalk, very poor service, customer service lied a lot, never realiable, miss leading customer. Took away £225 through mislead, called customer service 13 times in 3 months for refund. No refund yet. Bunch of idiots staff, stupid Indian call centre,. Avoid talktalk, dont sign up.
  • Reviewer
    Location
    Basildon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Customer service really lets them down! Can't understand you or me them. Make mistakes with your bill, on the phone for over an hour to get it corrected and next month they add it back on my bill. I just give up!
  • Reviewer
    Location
    Basildon
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    All what people are saying about talk talk broadband are well wrong I left sky to go to talk talk and it knocks spots of sky broadband
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst service I have ever had. On initial setup it was fjne, got good network speed. A month later my speed dropped from 39mbps to only 12mbps, the internet kept dropping out too. I called talk talk to get this fixed so they sent out an engineer who told me there was no issues and said it was fixed. I called up a further 8 times since. Another month later the problem was still not fixed so I called up again and this time they said I can terminate my contract free of charge. Since leaving 2 months later talk talk are still trying to charge me fees of £425 for terminating the contract even when they said I don't need to pay! This is starting to turn out to be a scam, never trust them and never join!
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    So far we have waited a week to get our broadband connection and still not happened. It feels like as long as customer services make a call to you the actual issue is irrelevant ! They don't even tell you where they are calling from but launch straight into their script. Wish we had stayed with bt and can only hope the service improves !
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    I left a review on here last week and continued to call and get awful customer service being out on hold for over an hour! But today I finally got hold of a lovely lady who sorted the problem quickly and was so helpful thank you Maya thought you deserved a good comment as you seem to be a rare person on this team
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Comments
    If I could give 0 stars then i would. Staff are extremely rude and argumentative. Never arrived to install and I only found out reason why when I called them myself. Apparently there is no bt line in my property and it's a new build even though I have lived here neatly 6 years and the property was not new then. Went to another company who were able to install without delays. Staff shouted at me on the phone and argued with everything I said avoid like the plague.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Talk Talk for a year now.so far I cannot remember how many phone calls I made to them regarding the internet. Some days I had to turn the box off several times and on again,once I had no internet for 3 days for which I had a refund. Sometimes when I am in the middle of doing something on line, I would get the message "you are not connected to the internet " Every time I rang them they told me exactly the same thing,do this and do that, but the problem was still there. To cut a Long story short. They sent 2 different supposedly Talk Talk Engineer round. They checked this and that and reported back to Talk Talk tha there was no fault. Last August I had enough and told them I was going to cancel my Direct Debit and sue them for bad service. They then sent a real BT Engineer this time, He checked everything and was there nearly one hour. Then he went to the "Green Box " and told me he shortened some wire. He came back and connected the "third" box and it worked. Last month they had the cheek to charge me £60 for an Engineer s visit when it was their fault all that time. So, I wrote direct to the CEO's office. I got a reply to say that they had passed my complaint to a complaint Manager who will contact me in the next 3 days - that was 12 days ago! And I am still waiting.i have now written to the CEO's office again, enclosing a copy of their letter. If I don't get my money back, this time I will go to the Ombudsman.i will never recommend them to anyone.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do NOT bother with talk talk the service is awful you can never stay connected to their internet it's like there rationing their internet waiting for WW3 me and my ex partner are more connected than their internet and we split up 6 years ago and spoke since if talk talk was your gf/wife you would take her on the Jeremy Kyle show for lack of commitment the moral of the story is their rubbish so don't bother
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Worse customer service I've ever experienced. It took them 16 days to respond to a message, couldn't have felt less valued as a customer.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Talktalk broadband is unreliable and regularly drops out. When it is working the speeds are acceptable but this didn't happen very often during the 8 months I was with them.
    Complaining about the service is exasperating as the customer service and technical support is abysmal. I left because they insisted the problem was inside my home even though they sent an engineer around on 4 separate occasions and they all confirmed this was down to poor line quality due to lack of investment and second-rate routers. My advice - AVOID AVOID AVOID
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      2 stars
    Comments
    Customer service is the worst I have ever experienced
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Reasonable fibre broadband, but absolutely shocking customer support and technical service. Every single time you ring them you get a completely different answer. You wait in for appointments that haven't been booked. You don't get callbacks. Their customer support is an absolute mess.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Comments
    I would like to add my voice to the ranks of disgruntled talktalk customers.

    It disheartens me in a way because I until this year was fairly happy with their service.

    Read on if you want to know exactly why NOT to sign up to talktalk.

    I have been with talktalk since 2006 and until February 18th this year 2015 it was OK. Good speeds... In 2010 for example I was getting download speeds of up to 16 to 20 megabits per second.
    Never really had any reason to call the helplines or call centres, very rarely did so.

    My problems really began in October 2014 when I went to renew the service and they persuaded me to go for the TV package etc. as it would be cheaper and with various half price options it would work out cheaper. Anyway after making the point that I didn’t have a TV or would not be using this service they assured me that … take it anyway and you’ll qualify for a reduced rental even if you never use it. I before a made a verbal agreement added that “I agree with the proviso as long as what you say is correct”. They do record they conversations so you can prove it if you go via the Subject data access request legislation. So I went for it.

    Anyway just before February I get a letter through the post saying that they had made a mistake with the pricing for a number of customers and that we (I) owed them an additional £50 which they would take by £10 per month over the next few months. At this point I jumped into gear and phoned them to say I would not pay them and that I was assured that this was all part of a deal whether or not I used the TV package (which I never have and never will do and told them so before agreeing).

    I reminded them of the subject data access legislation and that I’d specifically added in the words subject to it being as they promised before agreeing to their verbal contract. To cut to the chase they agreed to wipe out the £50 extra charge. And I had to make sure by taking the name of the person who agreed this and a reference number. (I thought it wise as they clearly reneged on the original agreement)

    Again it wasn’t as clear cut as first mentioned… I had to keep phoning each month to make sure they hadn’t taken £10, which they did keep doing probably by incompetence rather than design. I did get this refunded I add, but why should I have this hassle with their mistakes.

    Now with most of the call centres in Mumbai I realised what the internet blogs were moaning about. And to be fair though some of these people do actually try and help but it often isn’t realistic considering the distance away and the culture differences & language nuances which they simply don’t twig. (Now that phrase would perplex most of them) Same with us … I remember a lady asked me a security question for my first pit.
    And I thought what is she on about. So I asked again and she first pit… I said pit? Your dog your cat your pit… ah pet!

    Benny Hill would have laughed too and done a comedy routine from this gem.

    The problems were not confined to this however. Firstly the new online billing went from a fairly straightforward easy to understand format to a new design featuring a complex set of discounts obscure charges and tariffs which essentially was designed to confuse. You would have to have a Cambridge university degree in maths to understand these.

    Withstanding all that I tolerated it but the next talktalk event was to change that. Come one evening in February whilst I was on the net looking my bank details suddenly the internet went offline and I went to the phone and that too was dead, the next day, still dead, no sound, no net, nothing.

    I used my mobile to phone my family and a get talktalk contact number which isn’t 0870 so as I can phone talktalk via mobile.

    Anyway the talktalk operator did try and help and within an hour a BT openreach engineer came round and checked my phone setup. He then went up the road to a junction box & after 40 minutes or so got the internet on but not the phone. Anyway after faffing around with his mobile to BT’s exchange he eventually gets my phone going. But it isn’t the same, it is noisy and the internet seems slower but the BT engineer says it will settle down in 24 hours…. Well it didn’t; it is now August and I have had enough.
    I have phoned 2 or 3 times a week and sometimes a day since February..

    I’ve had enough of phoning through to talktalk the same old script of a Indian guy or woman in Pakistan or India telling me put a new micro filter on, turn modem off for 10 seconds. Etc. Their line of attack is to try and scare you with the notion that it is some item of your computer equipment that is faulty rather than admit it is their supply line of they will do that if you don’t prove otherwise and it is another hefty charge.

    I reiterated I had already one of their engineers call. A Polish talktalk engineer came round to the property, seen that I’ve got 2 computers, 2 telephones, 15 Ethernet cables, 2 routers one of which is theirs, 20 microfilters from companies including BT some never used in packets. And before they could try and insinuate it’s my power supply … a UPS (uninterruptable power supply). I told him to arrange it in any order he wished and show me how it was my equipment that was faulty.
    He had to agree that the “fault” was somewhere on their circuit rather than mine.

    I claim breach of contract because they have failed to deliver a service that was promised and it is unfit for purpose especially if the TV package was supposed to work. This service as it stands can’t hold up email properly let alone iplayer downloads etc.

    Now are these events connected? … I don’t know for sure but it does seem a bit of a coincidence particularly when I was a satisfied customer for 9 years…. My service now is much the same as described on here by other customers. I suspect this so-called fibre broadband what they’re flogging now I had, and probably I was on the fibre feed and they or BT have switched my line over to someone else and I’ve the rubbish line they had.

    Well I will move from these and give the post office for phones a try on the monthly contract and for internet it will be plusnet for the same type of monthly contract if possible. Or I will disconnect the home phone and go to three network payg and use my 321 plan for internet. It works btw…..

    Talktalk are now giving a poor supply service and using tactics like obscure and obfuscated billing. Disjointed customer call centres with no proper logging of your complaint records. Sales tactics of promising all wonder of discounts and assuring it is all proper and there will nothing more to pay … only to find they a few months later they do change it. And it is difficult to prove unless you too record the calls... you can use subject access requests but most customers do not know this.

    Paying in advance by credit card can sometimes help but they make this difficult to do. Finally when you do complain of slow speeds, slow internet and downloads they try and imply it is your equipment that is at fault and scare you with the £65 plus charge if it is( which in some cases it can be) but I suspect they use this if you cannot prove it isn’t.
    They seem to do this even when they know it is their supply that is faulty rather than accept there is no fault of the customer.

    Talktalk .. the writing is on the wall … go anywhere but there.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Wish I didn't sign up to a 18 month contract. Poor customer service. Find they ask you questions about just what you've told them. They either don't listen or have a script that they work from. Internet cuts out on my devices. I was offered a new fibre router and I asked would I just replace the existing cables and he said yes. Of course they don't. So frustrated with them and their telephone automated answer machine.
  • Reviewer
    Location
    bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm moving from Talktalk and although I am paying for the c**p service that I have been getting for the last year I now have virtually no service at all. They certainly did not keep any of their promises to sort out my problems and so it's goodbye and I can hardly wait.
  • Reviewer
    Location
    Bath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful! Customer service is terrible, the Wifi constantly logs you out, WiFi is incredibly slow when it does work!
  • Reviewer
    Location
    BATH
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.