7,010 Customer Reviews over 701 pages
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- Location
- Worthing
- Reviewing
- TalkTalk
- Date
- 2015-03-01
- Comments
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When I ordered the broadband, they pestered and pestered me with emails and messages that I should make sure I had the router ready for the engineer to install. When he arrived, he told me he wasn't supposed to install it and I should do it myself.
When I got going, I found that I had only restricted access to the internet. I complained, and they told me that "Kids Safe" was implemented on my account. I'm considerably in excess of 6 years old. They would not remove it, and gave me long instructions as to how I should do this myself, including changing my internet browser if necessary. I'm really hacked off with them.
- Location
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- Location
- Evesham
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Have Talktalk plus TV and broadband and phone on fibre medium.
You view box excellent. Dit slow starting up but otherwise brilliant. Great picture on HD. Easy set up.
Broadband on medium fibre. Regularly getting speeds of 32mbps. Never get any lag on TV or computer.
Customer service very good.
Aldo have new mobile phone with Talktalk at £2.75 per month. Great service too.
Overall very pleased with Talktalk. Pay £32 a
Month for fibre broadband, landline, youview box, pause rewind and record with new stuff being added all the time. Netflix is now available.
If your not far from BT fibre street cabinet then its fine. Other people have had different experience. Go get it!
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Ordered a package, didnt recive anything at all in 10 days, called up told they couldnt find my address so had cancelled the order from their end did I want to restart it, no I didnt as they had cancelled it without any communication with me, went to BT (cannot fault them and only a few quid more) then out of blue got a txt from bt saying someond was wanting to take over the line and a message from talk talk saying their servics would activate soon, rang them and they said since they could now find my address (since bt had sorted lind out) they had restarted a new order with no permission from me, WORST COMPANY I HAVE EVER DELT WITH dont use them ever
- Location
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- Location
- Girvan
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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Quite good service for Broadband and phone
Customer service is unbelievably bad
- Location
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- Location
- Torbay
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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We decided to switch from Virgin Media to TalkTalk due to slow speed and increasing charges with their broadband. Unfortunately TalkTalk, having promised higher speeds, access to i player etc is actually slower and the you view box does not work? The customer service has been very poor in trying to improve the situation. What next?
- Location
-
- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-02-28
- Comments
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In process of complaining, did not see my renewal reminder notice and have been paying premium line rental charges since October 2015. Told I need to write and include a cheque \ PO for £10 to be sent a copy of the renewal email. They did this last year too and I just wavered it. The company hides behind foreign customer service representatives, lengthy phone waiting times, copious spam mail so that you find it difficult to identify important information.
Will not choose them as a provide again
- Location
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- Location
- Northwich
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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I've subscribe talk talk specially because they have a nice boost for international calls, the internet is not great at all. But so far I didn't have my phone working and if in one month i'll not be able to call I'll make a complaint and finish the contract.
- Location
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- Location
- Thornton
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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I have four TalkTalk email addresses and have been with them for several years. I am now on a monthly rolling contract.
Without me changing any of the settings, the only way I can now receive and send emails from one of the addresses is to use webmail. This means it takes longer to view a message and I This means it takes longer to view the message as I have to keep scrolling down the page. Had a long phone call and finally told it was not a problem of TalkTalk. Have also had a letter explaining what I could do, which I have already done. Later this year I intend changing my ISP so it will be good bye TalkTalk
- Location
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- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-02-27
- Comments
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My review is about customer service, I had a representative ring me, most of the time I could not understand a thing she said,about a week later I recieved a package from Talktalk, it was a box containing a device so I could watch films, I never needed this Item as any films I wish to watch I get on Sky, so I put it away unopened in a safe place, I was moving home in mid December2014 so I contacted Talktalk informing them and ending my contract they said I had this box which I had to return, they sent me a return envelope which I duly put it in and took to the Post office, moving on with this Saga Talktalk said they never received it so I would have to pay for it, so back on the phone on a call that lasted 45 mins I was told in no uncertain terms by a supervisor it was my fault that they never recieved it an I would be charged for the item, be careful dealing with Talktalk as they seem to change the rules to suit them.
- Location
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