7,010 Customer Reviews over 701 pages
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Location
-
- Location
- Stafford
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
Terrible customer service, very difficult to understand and impossible to get a problem sorted quickly. Their system is a maze, they have essentially made it impossible for you to ever speak to the same person twice so you have to explain problems to each person you speak to.
YouView box stopped working after 2 months, and they have refused to fix it because the warranty isn't provided for customers who didn't purchase the box at the start of the contract. What a joke!
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
There is a massive issue with their customer service. After many phone calls about our ridiculously slow broadband, a completely useless brightsparks engineer was sent out who basically confirmed that the issue was outside the property and that there was nothing he could do about it. He said that they would get a bt openreach engineer to look at the problem. He said that an engineer would go to the exchange in the next 48-72
hours and that i would get updates by text. That same night the issue was closed and had supposedly been resolved. I'm now having to go through exactly the same process over again with countless line tests etc. because if talktalk book a bt openreach engineer without doing these checks i will be charged for the engineers callout, even if there is a fault.
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
The worst customer service , never ever recomed any one to go with talk talk or aol , after 20 mints of hold they said we r looking for the problem , I order talk talk broadband the supposed to live on 16 February 2015 , on 17 I call talk talk they said there is some problem in your broadband some one from CEO office call and do the need full but now it's more than 20 day no call from them today , I call again after 32 mints hold they Said you need to place order again ,no email no letter nothing to say that no call nothing they r worst so go the some one else rather than talk talk or aol I hang the phone say get lost
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
Do not touch Talk Talk. I moved house in November, they tried to get an engineer out to connect me who couldmy do it. They arranged another visit for two weeks later, I took a day off work and waited for the engineer who never turned up, I then get a call from talk talk asking why I missed appointment. I told them I didn't, they then said the next date is two weeks time. All through the process I paying loads of money calling them with no one helping and many people putting the phone down on me. I finally get it fixed, I was going to officially complain but they make it such a task couldn't be bothered. Two mothers later I think it's all sorted I am charged for a miss callout which is £50. I call them to explain hoping they would have notes, told by a manger that there is nothing that they can do but will make a complaint in my behalf.
Absolute joke. The worst customer service I've ever received and if I leave them I would.
- Location
-
- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
Appalling company. Utilities are generally a pain to deal with...but TalkTalk manage to lower the bar by a mile!
Customer Service - hellish
Quality of connection - terrible
Website - designed to hide info and fail to deliver basic functions
I am now paying them good money to simply leave me alone.
For anyone thinking about using Talktalk...don't. Whatever their special offer rate is..or marketing claims. It is simply not worth it.
- Location
-
- Location
- dundee
- Reviewing
- TalkTalk
- Date
- 2015-02-26
- Comments
-
just had talk talk broadband fitted phoned them up to ask date and how much was going to come out my bank direct debit my package was 18 pound a month wat to hell these robbing cunts took 89 pound out my bank i went crazy stopped my direct debit that is theft told my bank what they have done woman at bank said she going to stop the payment luckely i went in the bank the day they had withdrawn it disgusting company how many more people they doing that to they cannot get away with that please read this and beware do not go with this company
- Location
-
- Location
- Co/Durham
- Reviewing
- TalkTalk
- Date
- 2015-02-25
- Comments
-
I have been a TalkTalk customer for 6-7 years when they only dealt in broadband and phone. I was very happy with their service and recommended them to all.. unfortunately since the company has branched out I have had nothing but problems with my broadband. I am continuously calling their customer service team just to go through the same rigmarole over & over again, being asked to unscrew electrical sockets should not be advised!!. I am now on my 3rd new rooter, again the rooter was blamed. When I first became a TalkTalk customer there was no such contracts. So when my broadband stopped working after all those years I contacted their customer support team. I was told "it will be your rooter its an old one, I can send you a new one out but you will be charged for it" I then told them not to bother I will go elsewhere, I was so annoyed due to the length of time I had been a loyal customer and the fact that what they were actually implying is that if I wanted to stay with them I had to pay for the privilege!. I was then told "oh no it's ok I can get around it and send you one for nothing I'll just put you on a contact for, I believe to be 12/18 months. I was silly and agreed. But afterwards I thought to myself 'have I just been blackmailed?' If I wanted them to sort out the fault with my broadband I had to agree to a contract! The first rooter they sent only lasted 1 week before I in-counted the same problems connecting to the internet. I again contacted them. An engineer was booked for 3 days later. However I was told if its not their fault I will be charged. Again the new, much faster modern rooter' ( as told by the adviser) was blamed and was I was given my 3rd new rooter. All went well for approximately 6 weeks, after which the same problems occurred. All I want to do now is cancel my contract with TalkTalk and switch to a more competent provider . I Would no longer recommend TalkTalk like I used to and am sorry my daughter took my recommendation who is also having problems.
- Location
-
- Location
- Colchester
- Reviewing
- TalkTalk
- Date
- 2015-02-25
- Comments
-
Billing enquiry. Sent email, told will get reply within 5 days !! Tried the Chatline - three starts, three cut offs. Tried phoning, asked the same question five times and was given a speech on TV package five times. That was not my query. My love of India has now been exhausted.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.