7,010 Customer Reviews over 701 pages
-
- Location
- North Wales
- Reviewing
- TalkTalk
- Date
- 2015-02-19
- Comments
-
Even one star is too much,but you have to click on someting to go on.
I have been battling with TalkTalk for 9 months now.Bills of up yp £150 a month instead of 329 becuase they switched my package without notice. Phone and B.B. cut off 3 times now-without warning-great for a teen in middle of exams.I can truely say-they havemake me ill with the angst and frustration.Am off to Small Claims Court next! First time I've been pushed this far.
- Location
-
- Location
- Hulme
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
I have never had such terrible service from any type of utilities provider. Shocking broadband speed and connection and even worse customer service. Rude staff who do not listen and are not capable of dealing with the most simple tasks. I will never recommend Talk Talk to anyone and cannot wait to have rid of their attempt of a service. Abysmal!! The worst!!!!
- Location
-
- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
After many months of low speed & repeated internet dropout 3/4 times per day I was forced to terminate my contract 1 month early. I had 3 months pre-paid line rental still holding but in all the final correspondence they never mentioned this. I had a final bill for £121.00 for the TV box (I had already sent back to them with the router),and an engineer visit that they had arranged to sort out the problem (with no result). I stopped the Direct debit (2 weeks after switching to Sky) before they could grab the money & I,m now waiting for the bailiffs before contacting my solicitor.
- Location
-
- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
Very cheap broadband that was reliable and reasonably quick for the money. However their customer service is awful, beyond awful! They refused to cancel my contract despite passing the 12.months, one customer service advisor said they would write off a debt but didn't so they kept invoicing me. I called again to get them to write it off as promised butthe next advisor (who was allegedly a manager), said " if I can, I already did" the conversation then turned into an English grammar lesson to establish what she meant. Avoid them like the plague and go to sky, so much better and cheaper at Carphone Warehouse.
- Location
-
- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
So when I first got talk talk I didn't have anything bad to say until I moved home and tried getting them to change address they expected me to keep paying my bills but made up lies that I had to wait to get it changed to my new home every time I rang I was told a new date so when I finally got it moved a month later it came on and only worked for 2 days so I'm now having no internet again and having to sit on the phone to people who don't have a clue what they're talking about and who don't understand me either , I tried to cancel but they're not letting me so I'm stuck with nothing for my money !
- Location
-
- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
I have recently joined TalkTalk and already regret the decision. I cannot get a stable signal and my experience of customers service is terrible. At one point I was offered a free engineer visit to sort out the problem to be denied it by the next person I spoke to.Reluctanly they have agreed to send a new router to see if that is the problem. I will let you know if this works
- Location
-
- Location
- aberdeen
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
they had an error i did not receive working broad band, the are putting 50 pounds charge on every month for engineer ive never wanted or asked for in my house and hes not been in apart from first time after i reiterated that i did not want one in my house and that i was qualified enough to know the problem was external.....after a long drawn out discussion in which they left me on hold and even hung up on numerous times they decided to wave the 50 pound and refund me for loss of service....since then they have put 50 pounds on my account 2 times and they are changing direct debit dates and amounts to their benefit every month ...this is getting really bad and they have not resolved this after telling me twice it would be and claiming my bill will be reduced for next 3 or 4 month they have not done it .....only adjustment they seem to be managing is adding this 50 pounds every month......im really shocked at how much lies and fobbing off they have tried after excepting their mistake 3 times they continue to try and extort money from an engineer i never requested or had and for a shoddy service instead of refunding me my credit as they claimed they would .....they now say we will log a complaint, this is just more fobbing off i suspect , i would leave them but they are due me a lot of money for the service they never supplied....that being phone and broadband , in all my years ive never dealt with a worse customer support team for lies and time wasting ......they have no customer support team , they are beyond a joke , useless company and employees ......as soon as i get refunded i will be heading for the hills. talktalk are crooks without question
- Location
-
- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
WORST company ever to deal with. Internet service was OK until router stopped working - had to fight hard for a replacement. Now trying to leave is a disaster. We have emigrated overseas and still trying to close our account. They have assured us multiple times that they would waiver our last bill and now they are chasing us for it. They make promises on the phone but refuse to put them in writing - then they do the opposite to what they promised. Customer service is dreadful, complaints process is dreadful, company is diabolical.
- Location
-
- Location
- Rhyl, Wales
- Reviewing
- TalkTalk
- Date
- 2015-02-18
- Comments
-
THEY ARE JUST AN INCOMPETENT MONEY GREEDY COMPANY WHO TREAT THEIR CUSTOMERS LIKE CRAP AS SOON AS YOU'VE SIGNED A CONTRACT!! AVOID AT ALL COST!!!
I was told that they would make moving home easy but insisted on a new 24 month contract or a huge cancellation fee. And then, when I was finally moved in and agreed to re-start the contract, they wasted 2 working days saying their engineer was going to come and fix it..only to inform me at the END OF THE DAY that their team needed to do more work before sending their engineer. In the end, it turns out they couldn't provide the service to my area, BUT STILL INSISTED THAT I PAY THE CANCELLATION FEE BECAUSE I HAD EXPRESSED MY WISH TO LEAVE THEIR SERVICE!!! WHAT A CON!! Absolutely no respect for their customers.
THEY WILL SEND YOU FROM ONE MANAGER TO THE NEXT SAYING ITS NOT THEIR RESPONSIBILITY WHEN THINGS DONT WORK... AND YOU WILL STILL HAVE TO PAY THEM AN EXTORTIONATE AMOUNT OF MONEY (BOTH IN PHONE CALLS, WHICH TAKE ALL DAY TO BE ANSWERED, AND IN CONTRACT FEES!!)
FOR GOD'S SAKE DONT SIGN A CONTRACT WITH THESE PEOPLE !
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
-
One word for TalkTalk broadband, "PATHETIC"!.
People who are deciding on TalkTalk services, beware. Its the most unreliable broadband service that I have ever used. Most of the times (particularly when one needs it badly) the speed mysteriously falls below 3 MBPS. If you have a smart TV with streaming functionality, just forget it. You will be presented with the nasty buffering icon. Customer care is pathetic as well. Most of the TalkTalk technical help and speed issues, the customer cannot send a mail! It has a chat functionality, but Alas! most of the time agents are not available.
Most unreliable service people. Stay away! I am trying to leave, but damn!, no customer care representative to talk to!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.