7,010 Customer Reviews over 701 pages
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- Location
- bridgend
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
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talktalk are complete jokers , they have no customer loyalty in place and couldnt care less about their customers , i was lied to and deceived and promised stuff by talk talk , only to me let down one after the other , then i told them i was leaving , they turned my services off , until i argued the toss with them , then i told them i wanted to downgrade to move to a better supplier and they took a week to turn off my fibre optic , i contact my future supplier and tell them right its turned off , go and do the take over , and low and behold talktalk 24 hours later turn fibre bk on again , so i couldnt leave ,then when i argue again with them , i tell them ok i will give them the benefit of the doubt , can u turn my fibre back on , they get all argumentitve and tell me no , because you have no direct debit set up , i explained i cancelled it months ago because i pay by credit card online , because talk talk never once , stuck to the direct debit date , so would try take the money out a week b4 or upto a week after , and that incurred me charges every single month , i was with them 7 yrs , every placed i moved to i took them with me , WORSE MISTAKE EVER , even with all the crap they have given me and the lies and the deceit , i offered 1 chance with them to buck their ideas up and their cancellations team come at me with an antagonising idiot of an advisor , this group of jokers are the worst suppliers i had to deal with , once you tell them ur leaving they act like stroppy children , i have contacted ofcom and made them aware of the problems i have had with them , hope they truly get fined for this ,,, they have lost 2 accounts in 1 go with me , i hope they lose thousands more tbh ....
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
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I spoke to talk talk staff today by the name of Jona who gave an Excellent customer service.she was very helpful,and very friendly, Thank you Jona.
keep up the good work talk talk
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
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I joined talk talk in 2013 thinking it was going to be a good network to go with as it was cheap and promised fast speeds.....over a year later they never help with technical assistance, have raised my bill price by £15, charged me admin fees for no apparent reason, refuse to tell me why, have slower than ever speeds and can never seem to cancel my contract without facing fines for cancellation!!! DO NOT JOIN TALK TALK!!! They are in my opinion one of the worst companys ever. They do not treat their customers well atall and will lie to you to get a contract signed!!!
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-02-17
- Comments
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I endeded my contract when I left York in November - I gave TT plenty of warning by phone and email. They did not acknowledge these. I keep getting demmands for rental payments. I emailed TT several times - THEY NEVER RESPOND EXCEPT TO SEND ANOTHER BILL. I am in despair as they refuse to answer any of my emails.Is my credit rating being damaged?
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-02-16
- Comments
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Be careful of following technical faulting finding instructions. Talk Talk asked me to remove face plate of master socket numerous times when I recently was having issues with my internet. Eventually the screws gave in and I couldn't replace the face plate when I told Talk Talk this had happened they wanted to charge me £65 to fix the master socket. Can you beleave it! I refused to pay but I'm stuck as they are refusing to pay as they say it was my fault. I wouldn't have touched it if they hadn't asked me. Worst of all they incorrectly diagnosed the issue and it was a faulty micro filter that was the issue so if they had done their jobs correctly I wouldn't have had to go near the face plate at all. Time to move to BT!
- Location
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2015-02-16
- Comments
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I've been with talktalk for many years and have now given up. I do not have the time or energy to switch providers but enough is enough. The customer service is awful to say the least, the staff are so rude and are unable to speak English properly !
They are not good value for money and over charge on many things. I started by paying £15 a month and now pay £35, wouldn't mind if the internet was fast but it is appallingly slow !
Cannot wait till May when my contract finishes, I will be moving to a different and better provider.
Good riddance to a bad company ! TalkTalk is the worst company ever !
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-02-16
- Comments
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Never take Talk talk you will regret i promise you worst customer service . they try rib you off . poeple think is cheap but it is not .please lets work together and shut down these fuckers
- Location
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- Location
- Bexleyheath
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Talk Talk to force us to upgrade to a more expensive product have CAPPED our connection to 1 Mbps. Their tech confirmed it and speed test are no higher than 0.88 Mbps. I called them they said they could see it was capped but would call me back when they had when they had foxed it.IT IS A SCAM !!
AVOID TALK TALK BROADBAND IF YOU WANT TO AVOID BEING RIPPED OFF IT HARDLY WORKS AND SUPPORT IS TERRIBLE.
- Location
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- Location
- Huddersfield
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Absolutely terrible. They continued to charge us after our first request to have the service cancelled, then refused to even acknowledge the request.
We've now tried cancelling again, but we have to pay for an extra month we won't even use. They say they'll refund the last month, but refuse to give us any written confirmation of this.
Avoid them like the cancer they are.
- Location
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- Location
- Bolton
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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The worst company I have ever dealt with the money they say you save you will have too lose by having days off from work because of problems with your service. If you try and make a complaint they always ask you too ring back at a later date. the services are intermittent so if you really want to watch something I would recommend you go with sky or virgin media. The worst customer services I have ever seen too there is no one who can understand a problem over the phone. AWFUL!!!!!!
- Location
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