7,010 Customer Reviews over 701 pages
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- Location
- norfolk
- Reviewing
- TalkTalk
- Date
- 2015-02-15
- Comments
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Have been stuck with this company for 30 months now and cant wait to be free of them! I kept going over my 1st £5 contract and was getting charged ridiculous amounts but instead of letting me upgrade I hade to take a another 24 mnth contract out.phone calls to them are very time consuming, staff are nearly never helpful and impossible to understand. and be warned if you don't ring up on the exact day your contract ends they will continue to charge you every month NEVER AGAIN will I use this company.
- Location
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- Location
- Regno Unito
- Reviewing
- TalkTalk
- Date
- 2015-02-14
- Comments
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I'm Italian and I live here for a few months. Everything that is in this country I love. Sign a contract with TALK TALK was the worst thing I could do. I have a problem for many days, and when I called the call center I have proposed to send an engineer to my house and pay £ 65. SUCKS!
- Location
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- Location
- Truro, Cornwall
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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Shocking customer service, if you are reading this aviod Talk talk at all costs.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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No internet since Tuesday. Spoke to online advisor on Wednesday to report. Was meant to hear back today. Nothing. So got in contact again. Previous person hadn't logged properly so we're back to square one. Had to threaten to leave and kick a fuss for them to escalate this. Does not seem to be any human beings that you can actually talk to. Their chat service keeps kicking you out so you have to keep going back to square one constantly. Is therefore taking too long to solve simple problems. I want a human being that I can actually talk to over the phone. Think very carefully before using Talk talk as clearly effective customer service is not their forte.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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I have never dealt with a worse company in my life. Internet speed was very slow, service terrible and on demand TV never worked. I then cancelled back in November and am still arguing with them over charges on my account, with conflicting emails sent by TalkTalk on a regular basis. First telling me everything is settled, then telling me I have to pay again. Stay well clear!!
- Location
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- Location
- southampton
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
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It is a rubbish company!! dont try it!!! I have broadband and TV and for 5 month I didnot have internet and each time I have called customer service (after spending hours in phone)they told me that "because internet is free we are not responsible for that"!! how rubbish company it is!!!
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Comments
-
Normally I don't write reviews but my recent experience with taltalk made Me write this one. I had been been Virgin for the past 14 years and they charged me a fortune! Signed up with talk talk despite all the negativity on the Internet and warnings from friends and colleagues to stay away from them. Came home from work one day and rang talk talk to cancel my order, the lady at customer services very professionally convinced me to try the talk talk services. Now I am pleased that I listened to her!! The engineer turned up 10 mins before the appointment time, I was live on broadband service within 1 hour. My phone line went live one day later and my you view box arrived which connected very easily using power line adapters and it's working fine! I was told my BB speed would be up to 38MB and I am getting about 35/36 mb which more than I need!
So far so good well done talk talk!!! And the customer service I got was amazing!! Thank you all at Talk Talk
- Location
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- Location
- Leominster
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Comments
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DO NOT EVER GET TALK TALK. Broadband speed is unreliable, cannot contact the customer support and when you do magically do get through to them, you are faced with a million instructions revolving around you turning your router off and on. So far they have never managed to determine the issue behind the failing internet speed and intermittent connection. However they are more than happy to charge us the full amount and not fix anything. Not a happy customer at all.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Comments
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Why oh why did I change! I moved from BT on 13th Jan 2015 as I was unhappy with BT customer service, which is not great but I had no idea how bad it could actually get. I cannot begin to describe the problems I have had, the amount of time I have spent on the phone. Being passed from person to person, they just read from scripts and only tell you the same stuff you can find youself on the website. They have no technical knowledge. If I have to repeat myself one more time I will explode. Please, please, please avoid this company like the plague, ignore me at your peril....
- Location
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- Location
- Buckhaven, fife
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Location
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