TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 648 customer ratings since 2023-05-05 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,010 Customer Reviews over 701 pages

  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    For the past two months me and my flatmate have been cut off from our broadband after we paid the bill and have been made to pay twice effectively to be reconnected. This has also cost us additional charges in increased mobile data usage, mobile calls etc.
    We're cancelling our service and switching to someone who can at least keep track of payments made.
  • Reviewer
    Location
    brierley
    Reviewing
    TalkTalk
    Date
    Comments
    please please don't go with talktalk,
    they are nothing but trouble from start to finish, you have been warned
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Comments
    Please Please Please save yourself hours of your life and do not sign up to a TalkTalk contract. If you ever have a problem with your internet then you will spend hours trying to deal with an incompetent customer services team that will, send you back to the start of a basic troubleshooting process every time you call, fail to call you back when promised, never pass on your details to the next caller and regularly close cases before your problem is resolved. The worst company i have ever signed up to.
  • Reviewer
    Location
    East acton
    Reviewing
    TalkTalk
    Date
    Comments
    Talk talk is always harrassinhg us they are rubbish and bad and we owe them 60.00 but faked and made it 260.00 it's very bad there like stealers.
  • Reviewer
    Location
    Barnsley
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The telephone engineer connected me to talk talk fibre broadband, but said the router was faulty. It was a common thing and needed me to call talk talk so they could manually configure my super router. That evening I rang ( call centre is not uk based so you struggle to understand them and get fed up of them saying sorry every minute. The call went on and on whilst they did tests on the line, despite me telling them it was the router and eventually my mobile went flat. My husband then rang from his mobile and had to go through everything again only then to be told turn it off for 20 minutes. I did that and it still did not work. Was I surprised ..... No. I rang a 3rd to time to have to go through everything again. They cleared make NO notes on your file at all!! I was then told it would take 10 minutes whilst 'tests' were done. I kicked off as thus far this had cost me a fortune so he rung me back to tell me there was nothing he could do. He asked if I wanted to speak to a manager and I said yes so was put on hold. He came back and said they had gone home but I would get a call in the morning. No call and have been waiting 20 hours now for that call. I have spent hours on talk talk website and there is no e-mail address just the phone that takes you to the call centre some where in Asia. TALKTALK LISTEN. I am a new customer and so far have no broadband despite a lovely e-mail from you this morning telling me I am connected to your quick fibre broadband. No one cares and no one calls you back. YOUR CALLCENTRE IS AJOKE
  • Reviewer
    Location
    Co Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have never delt with a company that is so bad, i had an engineer come to my home fitted a 20ft cable then left, its suposed to be wireless not hard wired, tried to contact talktalk no joy.
    DONT DONT go with Talktalk.
  • Reviewer
    Location
    london
    Reviewing
    TalkTalk
    Date
    Comments
    This is simply the worst broadband in the world. The Broadband speed connection is average, it goes from average to very slow. But the most worry is the land line... I work from home and I need the phone to work at all times. More than once, in less than month, the landline simply didn't receive or made calls. I am not going to jeopardise my work, my earnings because of technical problems that shouldn't happen that often. Customer service is impersonal. I didn't deal with anyone, was simply direct to an answering machine. I am switching to another company, so problems solved. I won't recommend talk talk to anyone and if you are stuck with a contract, just pay the difference. It will save you many headaches.
  • Reviewer
    Location
    West yorkshire
    Reviewing
    TalkTalk
    Date
    Comments
    This is the worse company there could ever be i asked them to disconnect me 2 month in and they didn't I was also on restricted use and they are now trying to charge me 700 pound yes you read rite when I spoke to them they said I would have to pay for it even tho I have not had services from them since August and that they want to charge me for broadband that was unusable and when I explained to them that they can not change you for some thing that can not be used they said yes we can I asked them to pass me to some one higher as I could not understand him he said yes I will and low and believe he calls me back saying he has spoke to some one but I still have to pay so yet again I have asked to speak to the ceo so let's see if I get any joy so please if any one is thinking of going with this money grabbing robbing company don't cos all you going to do is get ripped off
  • Reviewer
    Location
    Central London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER AGAIN!!!
    The worst provider ever!!!
    I had 2 months of hell when I joined, and 2 months of hell when I decided to leave them. They didn't stop my contract when I asked them, and then charged me for using the internet! Customer support are HORRIBLE! They are absolutely numb. They told me that they have my calls to customer support recorded (which is fine), but they told me that I called from my LAND LINE, when I don't even have a phone (device) connected to it...
  • Reviewer
    Location
    Chiswick
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service, very easy to navigate into "your account" section, calling options and boosts very clear and easy to select.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.