7,010 Customer Reviews over 701 pages
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2015-01-30
- Comments
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For the past two months me and my flatmate have been cut off from our broadband after we paid the bill and have been made to pay twice effectively to be reconnected. This has also cost us additional charges in increased mobile data usage, mobile calls etc.
We're cancelling our service and switching to someone who can at least keep track of payments made.
- Location
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- Location
- brierley
- Reviewing
- TalkTalk
- Date
- 2015-01-29
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-29
- Location
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- Location
- East acton
- Reviewing
- TalkTalk
- Date
- 2015-01-29
- Location
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- Location
- Barnsley
- Reviewing
- TalkTalk
- Date
- 2015-01-29
- Comments
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The telephone engineer connected me to talk talk fibre broadband, but said the router was faulty. It was a common thing and needed me to call talk talk so they could manually configure my super router. That evening I rang ( call centre is not uk based so you struggle to understand them and get fed up of them saying sorry every minute. The call went on and on whilst they did tests on the line, despite me telling them it was the router and eventually my mobile went flat. My husband then rang from his mobile and had to go through everything again only then to be told turn it off for 20 minutes. I did that and it still did not work. Was I surprised ..... No. I rang a 3rd to time to have to go through everything again. They cleared make NO notes on your file at all!! I was then told it would take 10 minutes whilst 'tests' were done. I kicked off as thus far this had cost me a fortune so he rung me back to tell me there was nothing he could do. He asked if I wanted to speak to a manager and I said yes so was put on hold. He came back and said they had gone home but I would get a call in the morning. No call and have been waiting 20 hours now for that call. I have spent hours on talk talk website and there is no e-mail address just the phone that takes you to the call centre some where in Asia. TALKTALK LISTEN. I am a new customer and so far have no broadband despite a lovely e-mail from you this morning telling me I am connected to your quick fibre broadband. No one cares and no one calls you back. YOUR CALLCENTRE IS AJOKE
- Location
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- Location
- Co Durham
- Reviewing
- TalkTalk
- Date
- 2015-01-29
- Comments
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I have never delt with a company that is so bad, i had an engineer come to my home fitted a 20ft cable then left, its suposed to be wireless not hard wired, tried to contact talktalk no joy.
DONT DONT go with Talktalk.
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-01-28
- Location
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- Location
- West yorkshire
- Reviewing
- TalkTalk
- Date
- 2015-01-28
- Location
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- Location
- Central London
- Reviewing
- TalkTalk
- Date
- 2015-01-28
- Comments
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NEVER AGAIN!!!
The worst provider ever!!!
I had 2 months of hell when I joined, and 2 months of hell when I decided to leave them. They didn't stop my contract when I asked them, and then charged me for using the internet! Customer support are HORRIBLE! They are absolutely numb. They told me that they have my calls to customer support recorded (which is fine), but they told me that I called from my LAND LINE, when I don't even have a phone (device) connected to it...
- Location
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- Location
- Chiswick
- Reviewing
- TalkTalk
- Date
- 2015-01-27
- Comments
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Excellent service, very easy to navigate into "your account" section, calling options and boosts very clear and easy to select.
- Location
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