7,010 Customer Reviews over 701 pages
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Comments
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I've been with TalkTalk a while and up until now was reasonably satisfied. The only downside to the actual service was slowish pings, but the actual transfer speeds were ok.
However, the main problem is their appalling customer service. When everything was woring fine - they keep calling to ask how good you think their service is (and probably to try to get you to upgrade your package, although they never get that long on the line with me).
When you have a fault it's a different story. My service has been down for over 3 weeks (damage to the phone line so not TalkTalk's fault). I have spent numerous hours calling them from my mobile to try to get it fixed. The customer reps talk over you, keep telling you "not to worry it'll be fixed in a couple of days", never call back as they promise and seem entirely unable to deal with a fault without you having to go through the entire history from the start. My fault has now been escalated so many times it must be on the moon. Nothing ever actually gets done to fix it though.
So when things are working it's a fair service at a good price, but when things go wrong their customer service is atrocious.
- Location
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- Location
- Hook
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Comments
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I had app booked to fix my problem with broadband. in meantime the service was back on, so I rang talk talk to say that is no more need for the energineer to come over. I have been told by lady I spoke to that I will be charged £30 for cancellation , because I am calling after 3pm. She suggested to keep this appointment as I don't have 30 pounds to pay as single mum of 2. So I have kept the app. Fallowing morning the energineer rang me 5 min before arriving. I said that all service is back on so he will have nothing to do here. He said fair enough, thank you for letting me know. I have been still charged £30 and no one seems to be kind enough in customer service to admit that I shouldn't been charge.I am really crossed and upset with talk talk. Won't recommend to anyone.
- Location
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- Location
- Swindon
- Reviewing
- TalkTalk
- Date
- 2015-01-22
- Comments
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After very stupidly passing over to TalkTalk from Sky I have never had such a bad service and customer experience in my life . With sky i was getting an average of 11.5 mbps and never lower than 9 mbps but with these CLOWNS it started out with 4.2 mbps and the highest that they have got to was 7,49 mbps . Now for the area that I live in that is not acceptable even with o2 it was never under 9 mbps . So I tried calling their customer service to get something sorted out 2 days after my service went live but after speaking to a very hard to understand (not UK based call center) agent i was told that I would be passed over to the management team . After 45 minutes I realised that they left me hanging on the line until after 8 pm which is the closing time , very clever . I called up Sky the next morning and they were very helpful to tell me about the procedure to go about to get it cancelled and I thank you very much for that Sky team ...
PLEASE BE CAREFUL BECAUSE THE COOLING OFF PERIOD FROM TALKTALK IS FROM THE DAY YOU TAKE OUT THE CONTRACT SO, READ THE FINE PRINT IN THE TERMS AND CONDITIONS. 14 Days is the cooling off period . People don't be fooled into a bad service go to SKY they are the business and they know what they are doing .
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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One word- appalling. The Internet speed is extremely slow even in the same room as the router. Called numberous amounts of times but they always say my connection speed looks fine over the phone. No matter how much you stress the problem to this company, they simply don't care. They are all money money and provide terrible products. I am glad I am have their broadband deal, as it causes more than enough stress. Pay that little bit extra for better quality!
- Location
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- Location
- Mulhurn
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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I wish there was a lower rating i could put, the internet cuts out all the time, just randomly, internet is slow even over cable never mind wirelessly, was talking to my friend about TalkTalk and he had the same problem with his, two potatoes with a wire connecting them could do a better job.
I also have a sim with TalkTalk and yes as you would expect from them, signal is terrible, where people can get 4G I can hardly look up a site on the internet. TalkTalk are shocking and I wouldn't recommend to anyone. I wouldn't go back to them if someone paid me.
Their customer service isn't the best either, you phone up and wait for half an hour and when they pick up its someone from a different country and you cant understand a word their saying. We phoned about slow broadband and they saw that ours were very slow and they said they would fix the problem and get back to us. Obviously they didn't because its TalkTalk, what do you expect? My opinion? Take out broadband with BT, they actually have people in our country who speak English as a first language, and also you get extras like BT hotspots all around the UK.
Hope i helped!!
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Worst cutomer service I hav ever received from any supplier in my whole life.
I took talk talk connection because there was a good deal but a couple of months later my discount was taken away and I was being charged more than I agreed. I did not notice it first because I had a direct debit set up but then I rang them and I was told that the dal I had taken was has expired. I asked them why would I take a deal for it expire only 2 months after the contract started. After a discussion I was given the extra money charged as a credit over the time of my contract.Recently (after being with talk talk for 1 year) I moved out of the property and wanted to know my options. I could take the coneection to my new accomodation as it was temporary and there was already internet connection there so I could either cancel the contract by paying around £180 or hold the account till the end of January to be moved over to my permanent accomodation. I was told there would be no chanrges while the account is on hold. Then I got an email from talk talk saying someone is taking over my line. I rang again and was told that because someone has moved to the property where I was living and they want to take over the line and that my contract with talk talk would stay the same and I will be given a new line when I move the services to my permanent accomodation. I again confirmed whether I could still hold the account till the end of January and I was told yes and that there are no charges. A few days later, got an email with a bill of £75 so I rang again and was told that this is contract breakage fee. I said to the customer service adviser that I had not broken the contract and that I will be taking the services to my permanent accomodation by the end of January. He said it is automatically generated bill and that I dont have to worry about it. A couple of days late money was taken from my account so I rang back again only to be told that my contract with talk talk has been cancelled. I was shocked to hear that because I was repeatedly told that my account was on hold. This time I was told that if I take a new contract with talk talk I will be refunded this fee but that would mean that I will have to sign up for another 18 month contract at a price higher than my previous contract price. I have spoken to customer service managers since then and no one has admitted to their mistake. They are insisting that they were right to concel my contract because line was taken over by some other provider. I would have been ok with the fee only of I was given this information when I spoke to the customer service adviser. Finally I was told that this issue will be escalated to the senior manager and was given a reference number. I was told that I will get a call back in 2 days but didn't get any call so I rang again and was told that there has been no response yet from senior management and that I will get a call back the same day or the day after. Again no call as expected, so I rang again today and got the same response but this time I was told that they couldn't give me any response time and they couldnt pass me on to someone else becasue there is no one senior to the customer service manager. I will not recommend the service to anyone after what I have been through.
- Location
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- Location
- portsmouth
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Abousoute crap ive had nothing but problembs with them since i joined up save ur sanity and dont bother with this company i had been with them a year i decided to go with there mobile package the joke was on me they never sent the sim plus ussage for the month which i never used and card i have never recived i rang them sevral times they said it had been sent so id have to pay so i told them shurly u can check the sim cards ussage to see that i havnt used it so they did and they agreed i hadnt used it promised to waver the bill but stoll sent me them and after sevral million phone calls i had enough of the crap and asked to speak to the manger he agreed that it hadnt been sent because it had showed up as returned sim on the system unused and to waver the bill and to ignore any further bills and yes they did constantly send them out till i moved i asked talk talk to reinstall me worst dession in my life they never turned up on the instalation date so i whent to the phone to complain the woman said she would put in a new date for reinstal and i asked for a set top box this time and she put thougth as a new phone number acount when she jsut beeded to add to the old one i rang talk talk to make shure that my old adress had been canceld and that as she had put it though as a new acount i wouldnt end up with two phone lines acounts and two lots bills and they promised they eouldnt when tei packages come though the post i wasted more money in the phone box to tell them again i didnt want two acounts i was told there was defiantly only one one my acount i was worring about nothing they then proceeded to bill me for both and when i complained they sent me a bill for end of contract fee and lots of added fees i didnt owe on top of thr bill two enginer fees when they areed to install me for free if i whent with them as i was out of contract with them and agreed to another 18mths with them ive wasted my mony ringing them in phone box to sort it out they arrange the right bill after sevral phone calls of complaint they sent me my the right bill package costs plus phone line exrras ect to only add it on to next months bill ive had enough of this company ive had no phone line or internet since end if november im nearly in feb now and still thay havnt fixed it but happy to senf me the bill plus the extra bill for all the exta things they have add on that i dont owe i wish some would sue them for breech contract as they dont keep to there own contract complete wasters
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Had phone line and broadband with Tisscali and TalkTalk for over 10 years. Last summer broad band was off more than on. Spoke to lots people from Indian sub continent difficult to understand refused "help from engineer " at £50 a time to check line, I was on the phone at the time!! Told the last person I've had enough I'm changing provider back to BT. Now I'm being chased for £200 for the rest of my "unsignrd contract" They broke the contract by denying me broadband for so long. Now being chased by a debt agency who are sympathetic because they are getting false information from TalkTalk. What a terrible company to deal with.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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After the storms that happened in 2013 we were left with no Sky as the connection had problems. We therefore decided to move to talk talk. Best believe since my mum decided to change over to them I have not watched TV as the one time I did the connection was crap the show I was watching kept freezing and going funny it was an absolute i joke so I asked my sister if this was a regular thing which it was. The broadband is the slowest thing as the tv uses it and if people are using their phones on wifi it's even slower. I spent half hour trying to reload big brother last night because the connection was so bad I nearly smashed my iPad. Last week we finally signed up to Sky as we had completed 12 months with TalkTalk only to find out that our contract was actually 18 months which no one had advised us of! The lady on the phone was extremely useless and rude. They seriously need to just shut down the whole situation and stick to telephone DONT know why they even bothered bringing out tv if they can't even keep up with the competition absolutely shocked at how bad everything about tall talk is. If you want to save yourself the stress from slow phones, missing shows, and spending hours reloading or waiting around for a connection then please please please do not go with talk talk I can guarantee you will be writing a review like so soon otherwise. :) sorry talk talk if the truth hurts
Ps by just reading the other reviews I knew I was not being out of order when writing this
LOOKING FOWARD TO SKY :D
- Location
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- Location
- Bromley
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
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Disgusting!!!!!!!!!!!!!!!!
Joined Talk Talk at the beginning of December....was supposed to go 2 weeks after. The engineer came round unable to do anything and said that the line was not connected (fair enough). Phoned Talk Talk and explained I needed the line to be connected "Yes Sir, Verry Sorry Sir, No problem Sir", 3 weeks later they send out another engineer who tells me exactly the same thing "the line has not been connected", "can you not connect" I ask him, "no, it's not on my job sheet" is the answer I get.
By this time I am more than than a little frustrated but kept my cool and phoned up Talk Talk for a Third Time!!...this time I was quite hopeful as the person I spoke to seam to understand the very simple fact that I needed my line to be connected!.... Today is the 21st of Jan (8weeks on) and despite being on the phone to Talk Talk for well over an hour....the Third engineer has just come and told me YET AGAIN the same same thing, "your line is not connected and it's not in my job sheet to do so"!!!!!!
Take my advice....Stay as far away from Talk Talk as possible!!!!!!!!!!!
- Location
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