7,010 Customer Reviews over 701 pages
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- Location
- yorks
- Reviewing
- TalkTalk
- Date
- 2015-01-18
- Comments
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Unreliable and expensive with wildly varying monthly payments, cant wait to get out of this contract, truly awful provider
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-18
- Location
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- Location
- Leicester
- Reviewing
- TalkTalk
- Date
- 2015-01-17
- Comments
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The speed is variable, it moves from 39-52-24-5.5-2 mbps inside of 1 minute. A constant speed 2mbps+ is necessary to stream television. Constant buffering, freezing, cutting out, basically useless. The connection breaks regularly and at times can't be found again leaving me without an internet connection for 24 hours. When I call talktalk they are less rude than they used to be but they now do 'tests' (they are keen that you call them back on your mobile) then say the only option is for an engineer to come out to check their 'wiring' but that they will check my set up and that I must accept that a payment of £60 will be due if the problem is found to be inside the house. I know very little about this technology and will not agree to this as I cannot argue a case against their decision. The connection has come back mysteriously later or the next day. I travel to Europe with my laptop and have difficulties receiving emails into live mail. This I am advised is something to do with the blocks talktalk use. Hopeless, hopeless. Do not touch them.
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2015-01-17
- Comments
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Fantastic broadband even with all of the devices we have connected to it.
Also both of us have a brilliant mobile contract.
Thank you for the fantastic customer service over the years! And thank you, Che for the excellent, fast customer service call.
- Location
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- Location
- Truro
- Reviewing
- TalkTalk
- Date
- 2015-01-17
- Comments
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Initial set-up was ok, very persuasive doorstep sales person, package seemed good deal, so I signed up, I then changed my mind within the 14 day'cooling off' period and rang them to cancel, they made it virtually impossible to do and following the final hour long conversation with them(I made several phone calls in all) in which the guy literally 'talk talked' my head off I gave in (yet again) and stayed signed up with them for the year.Broadband was slow and unreliable compared to Sky who I had previously been with, when the 12 months was up was glad to return to Sky who fixed everything up and gave me new contract dates, prices, set-up details etc all with one easy phone call. They said 'no real need to contact Talk Talk' and they would sort out my cancellation easily as my 12 month contract had now expired anyway. However out of courtesy I did contact Talk Talk who initially hung up on me when the guy heard of my intentions, four phone calls later after being 'cut off' as well four times Talk Talk begrudgingly agreed that my contract would be ended in a months time (which I already knew) despite their concerted efforts to prevent this. They are a greedy company with poor service and zero customer service skills, they also try to use bullying tactics to keep their customers signed up, wake up Talk Talk, this approach just doesn't work.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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TalkTalk Fibre Broadband is the worst broadband I've ever used. I pay for 76mb/s and i can using this speed just between 10AM - 2PM, and from 2AM - 5AM. If you like playing in multiplayer games [like WOW, Dota, Counter Strike, GTA] in any normal time (it mean afternoon, evening, or weekends - forget) Normal ping are close 150 or more at this time. In my last home I used virgin and ping was all the time close to 10-20, but i cannot take this broadband in my new address. You can order technical support everyday if you want - it will not change anything. Do not fix it. I bought a new router, but the fault of the Internet. Apart high ping, less speed is very often in afternoon, or evening that broadband stop working any 2-3 times in every hour. it's a nightmare. I really do not recommend
- Location
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- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Location
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- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Unbelievably useless, unreliable, speed nothing like advertised. I moved from BT where I had a similare package and am now planning to return to them. TalkTalk all of sudden speed plummets, connections are dropped, no way can I rely on this to work from home. I've not once seen the advertised speed when monitoring, totally appalling and not fit for purposed.
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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I can honestly say that Talk Talk are the worst company I have ever had the displeasure to deal with. From contradiction on prices,speeds,billing,accounts. I could go on and on. However I have allready wasted enough of my life with these people.PLEASE DON'T even consider using them.
- Location
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- Location
- Catterick garrison
- Reviewing
- TalkTalk
- Date
- 2015-01-16
- Comments
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Talk talk are the worst company I have ever known. The customer service is shocking. The only good point about the company was it was cheap but u couldn't give it away now that we realise how bad the company is. They changed the install days 3 times, then they canceled our contract with out telling us we was on the phone to them for 3 hours getting passed around . We finally got it all up and running but the tv doesn't work its constantly has no signal and the picture is pixelated every 20 seconds. We rang them they said it was our problem with the aerial yet we've had it checked and it's fine. They want £450 off us to cancle the contract, they want money out of us when we arnt even getting what we are paying for. The website is never working the app is never working. Maybe talk talk should concentrate on fixing your problems rather then advertising your services cheap to get more customers, if u kept your customers happy they wouldn't need to leave you, I woudlnt recommend this company to my worse enemy :) if you want a hassle free tv and Internet go with sky yeah you pay more but u honestly get what you pay for, once our contract ends with talk talk we will never return and I will make sure none of my friends or family use them. I'm a hairdresser so I will also make sure my clients never use them!!!
- Location
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