7,010 Customer Reviews over 701 pages
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-27
- Comments
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Talk Talk is absolute the worst! In both Broadband and Customer Services. My best advice is never ever to go with them, unless you want to be put on hold and transferred to different departments back and forth for at least 10 times!
- Location
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- Location
- North West
- Reviewing
- TalkTalk
- Date
- 2015-01-27
- Location
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- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2015-01-27
- Comments
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I urge you not to go with TALK TALK! the speeds are very slow (sometimes it just freezes) and customer service is awful! I'm still waiting for a call back from them to try and fix it!. Worst decision I have ever made I wish I had stayed with Virgin!
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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Don't sign up with talk talk as they fob people off with a good deal then don't give you want it says.
- Location
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- Location
- Birmingham, UK
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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If there was an option for zero stars i would have clicked on that, because that is what I get for my hard earned £20 a month-NOTHING!!!!
The connection will go every 20 minutes every day, every 20 minutes. I have to travel to my parents house to use the internet to complete assignments, as I am a student.
I phoned up to get help on numerous occasions. At first I was told, I had to pay £60 for an engineer to come to mine- which i refused as the problem lies with them-why should I have to pay.
Then he offered to upgrade to fibre optics and add £7.50 to my bill every month. NO!
then he said okay what do you want me to do now?!!! I said sort my internet out!
Then I tried to cancel! tried to charge me £250!!!
I am disgusted with the service! it's like some type of con! Bloody day light robbery and I cant do anything about it!
The only positive is the phone line which seems good.
- Location
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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If i could i wouldnt give them a rating they are awful!.
I have been with them 4 weeks iv been waiting for my tv to go live and have the channels im paying for go online. Buuuutttt every time i call i get fobbed of with sone story and no one understands why in upset. No one speaks english abd now iv cancelled it i have to pay 600 cancellation fee what a joke!!!
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2015-01-26
- Comments
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Avoid at all cost really bad service. Been with Talktalk for a few years, had regular issues with my standard broadband it kept loosing Internet. Decided to upgrade to fibre large and the TV service. What a mistake was given a go live date of 19th Jan 2015, on the day an engineer turned up outside the appointment times installed the router tested the line and left saying the broadband will come live anytime upto midnight. Guess what no internet, contacted Talktalk who stated they had made some adjustments, told me to switch off the router for 20 minutes then turn it back on and all my problems would be solved. Not a chance, they sent an engineer 2 days later who found that a splitter card in the box down the road was faulty. The engineer did not have a replacement card with him, so put it on a priority for next day repair. Phoned Talktalk to confirm what time to expect the engineer, they could not give us an update for 24 hours. Was promised an engineer would be with between 0800 and 1300 hours on the Friday 23rd. Telephone Talktalk as no engineer arrived now to be told not able to source a replacement card for 1 month and if we wanted to cancel the order that they could not fulfill we would have to pay £400 cancellation fee. Do not trust Talktalk avoid at all costs
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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Worst provider ever. plus tv package ties you down for 24months. initially before apparantly agreeing to this i was receiving 14mb. Ever since recieving 1.9mb. The youview box is slow and rarely works as the internet speed is so slow. Impossible to leave mid-contract as the only way to void contract is to have an unresolved ticket open for 28days. every time you complain the agent just closes the ticket anyway so you can never achieve this. every time i have phoned customer service the least amount of time i have been on hold is 15minutes. Would recommend anyone looking to join should go sky or bt instead
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-25
- Comments
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I live in a very small flat and we cannot use the internet anywhere apart from the room the router is in. I have had three very long conversations with TalkTalk staff, one of whom hung up on me when he decided he didn't know how to help. The only advice I have been given is to pay more for fibre. Absolutely terrible service.
- Location
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