7,010 Customer Reviews over 701 pages
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- Location
- Northampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-01-20
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-01-20
- Comments
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Customer service is rubbish.
I have called them and was told someone would call me back that did not happen I had to call them back. Then I had to repeat the same information 3 times. Which was just drama. I do not understand if these calls are recorded or you make notes why do I have to explain myself. Then I am on hold and I can hear everthing that is being said in the background. What kind of service are you offering people. An to top it off I left you in October it is now January 2015, and I am still getting bills, an you are putting charges on my account. I really think. That once a person has left your company that you should finalise the last bill 30 days after they left not 3 months later. I will never go back to talk talk and I would not be recommending them to anyone. Customer Service appalling. Staff need to go on Customer Service course and get an NVQ Level 1.
- Location
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- Location
- Hertfordshire
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Talktalk Tv and broadband does not live up to all the claims although I now have Fibre Optic Broadband at £10 per month extra a Month I still get buffering. I have another 12 months left on my contract and it would cost £470 odd pound to terminate early. When I took out the contract I was told it was for 18 Months however this ended up as 24 months. Customer service is absolutely hopeless when I do finally get to talk to someone you end up going round the houses without solving any problems, I have carried out report and fix but this comes back telling me everything is working normally. I could not recommend TalkTalk to any one. My son is with Virgin Media he is more than happy with the service he gets, I may look at this when my contract ends.
- Location
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- Location
- Livingston
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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This is my first ever review which i wrote, so unfair treatment i never met before, during 12 months contract Talk Talk company raised monthly payment twice, it's not about money, it's just £2.2 but about honesty, broadband is so slow to, uploading photos takes ages, never again.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Awful company... do not touch them, their customer service skills are non existent and they are holey incompetent.
We moved house after our contract with talktalk ended and switched to virgin, everything was fine until 3 months down the line we get letter from a bailiff saying we owe talktalk £96.... after several hours on the phone with them and trying to explain that we had cancelled I eventuality got through to a manager who said that because I hadn't 'officially' cancelled there was nothing he could do. I had informed them that I wanted to cancel using the online chat service and my request was kindly accepted by the customer service agent I was chatting to!
Despite all this they still maintain I had to pay but agreed to reduce the fee by £20 as they could see that a mistake had been made on their behalf.....
I would strongly advice anyone to stay well away from this cowboy outfit.
- Location
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- Location
- MAIDENHEAD
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Our experience on TALKTALK is by far the worst among all other providers like BT or Virgin. Firstly, every time we called the customer service, they are not at all professional in their knowlege, the information given us was incorrect and whatever they said okok, was actually not. When we called them again to reconfirm our requests, we found out that it has not been done as requested. So we have to tell the whole story again and again for a few times. The staff is not knowlegeable and they tell you the wrong information. The speed of broadband is not as good, it stopped from time to time. When we complained about it, all they suggested was to upgrade our plan to fibre or there is nothing they can do. Waste our time and money. We decided quit TALKTALK in the middle of our contract even though we need to pay £180 for cancellation fee. We would prefer joining those who has a good customer service and has a heart to provide really good service to customers.
- Location
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- Location
- liverpool
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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after reading the many negative reviews on here it makes me happy as I now know I am not the only one that talk talk has practically held me to ransom and caused so much stress......I wont go into the exact problem but everything everyone else is saying is exactly how I experienced it....frustrating, inept customer service...I have never in my life felt so stressed when I have tried to have my problem solved, you literally feel like screaming....surely something should be done about this company, I cannot understand how they are getting away with it.....DO NOT GO WITH TALK TALK
- Location
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- Location
- Gloucester
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Have been with talktalk for years it's only when something goes wrong you find you cannot speak to anyone. My home phone has not been working for a month , then done so called checks on line and told us it was our equipment so bought new phones still they did not work eventually they said their was a fault on line , this is all done through text or automated phone calls . They like to speak to you when trying to sell you something ! My last update text was 4 days ago telling me they would update me in 48 hours ! .
And they have put up my line rental from £137 to £180 this must be the most expensive line rental ever.
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2015-01-19
- Comments
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Talk talk sucks
The broadband speed is extremely slow
Customer service is unhelpful
It's cheap in every aspect
You get what you pay for
Learn from our mistakes!!!
- Location
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