TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3530 customer ratings since 2020-10-25 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,261 Customer Reviews over 157 pages

  • Reviewer
    Location
    Carrickfergus, Northern Ireland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    I changed from Vodafone to TALK TALK, my broadband worked from the start and is providing everything I need, no problems at all, they are a very reliable Company, they do provide a good service, I wouldn't go anywhere else, stay away from Vodafone
  • Reviewer
    Location
    Daventry
    Reviewing
    TalkTalk
    Date
    Comments
    So rude customer service. Send a engineer a month before ends of contract. Lied i booked it. Later on lied engineer want from talktalk. San from customer service already put complaint for him. Rising voice for 56minutes of phone call. 25mb/s speed instead of 70 promised. Never again. I have back to sky. Thank god for that.
  • Reviewer
    Location
    oldham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolute joke. engineer was meant to come and fit a new broadband line today and they havent showed up. no one has bothered to contact us and now after speaking to someone for half an hour the staff are now being rude and disrespectful towards myself and my son who is trying to handle the situation on the phone. i work night shifts as a key staff worker and have not been to bed as i have been waiting for the engineer to come and fix the broadband. i would like to be contacted and speak to someone who isnt a moron and can handle the situation that your staff have put us in. i am already owed money from the many countless mistakes that you have made during the 2 years that we have been loyal regardless of the mistakes you have made
  • Reviewer
    Location
    Surrey
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Worst company I have ever dealt with. Intermittent service and slower than minimum promised speeds on a regular basis.

    I now speak to their useless customer services team on a regular basis (daily....sometimes up to 3 hours) to only get the same issue over and over.

    Pretends to care about the customer but when questioned with logic always seem to try and find an excuse to end the call/chat by promising a manager will call. Surprise surprise no call ever comes through so as a customer you are back at square one calling their useless team again. Its an endless loop with no route to solution.

    I am now waiting until I can cancel their contract which will take me another 30 days. honestly the worst service I have ever had and I have flown Malaysian airlines.
  • Reviewer
    Location
    Sutton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Horrendous customer service experience. After spending 10 mins over phone just to verify account, spending another 15 mins to conduct some test , the customer service says "their" systems are down and I should call back in another 2 hours. Asked to transfer to cancellation team and then put on hold for another 5 mins just for some one else to pick up the phone. Horrible IT set up for an internet service provider company.
  • Reviewer
    Location
    Edgworth Turton Bolton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were with BT who were hopeless so changed to Talk Talk . I am a retired doctor and live on a farm about 200 meters from Main Road , All services are poor or non existent, but the Broadband is completely hopeless , maximum I have managed is 0.5 MBPS Download , 0.3 mb Upload from a normal phone wire . It is impossible to surf the net etc . Only thing we manage is email and WhatsApp . Nothing
  • Reviewer
    Location
    Coalville
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could rate them lower I would. Not has my WiFi work in months, tried contacting them a millions times and they’ve said I can’t get my money back before I didn’t tell them there was a problem? WHEN ITS IMPOSSIBLE TO. DO NOT USE TALKTALK
  • Reviewer
    Location
    oxford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I moved into a new house and waited 4 weeks for someone to install the broadband. no one showed up. no one in customer service would assist me or rebook a date to have someone come. they even lost my order number in the system. i have never dealt with worse customer service in my life
  • Reviewer
    Location
    Thornton Heath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    To rrible service from day one. Very polite but awful customer service. Have to ring multiple times to register problem. It's been 9 days and broadband still not working....
  • Reviewer
    Location
    Thornton Heath
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Be aware of Talktalk!
  • Reviewer
    Location
    Tooting
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Please avoid talk talk they have one of the worst customer service.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I will not expand on why I have tried to give zero stars, the reasons are already posted on here many times. If you’re considering Talktalk, before you sign up, try to contact them by email, or phone, but give yourself at least half an hour before you make progress, and don’t expect much progress.
  • Reviewer
    Location
    Wakefield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful still waiting for router 5th time calling now there couriers lied about delivering 3 times! Then talk talk lied to me about sending the 4th time just rang again let's see if they get it right 5th time!!
  • Reviewer
    Location
    Northampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting company. Due to an internal error they cancelled our broadband package so we have been without wifi now for 5 days. They have failed to rectify the issue that THEY caused and are trying to say we aren’t talk talk customers because it was cancelled so they can’t help. Definitely do not go with talk talk.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Talk Talk constantly go down and they are super unhelpful! We pay for 27MBPS and we actually get about 4MBPS according to every broadband speed checker apart from theirs which always say theres no problems (unsurprisingly). Talk Talk is by far the most unreliable and unhelpful broadband weve ever been with. I’m writing this review through my mobile data because my internet is shockingly down. Easily twice a month it will go down. Ive just rang to cancel and the rude lady with ZERO customer service skills didn’t like it when i told her all this and told her I've just joined BT with a speed guarantee. Avoid at all cost!
  • Reviewer
    Location
    Gifford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Just a horrible, horrible company.

    I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number.

    Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details.

    They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more.

    This company is money grabbing and ruthless, they are only interested in one thing - money.

    Just avoid them please.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish i could give 0 stars,

    Here's a story for you.

    We were with Bt but moved house. Bt unfortunately messed everything up so we decided to switch from Bt to Talk talk, What a mistake that was, turns out that Bt was the least of our troubles.

    After initially speaking to talk talk it was explained that although our new house had a phone line, there was no master socket and one needed fitting. All good and a engineer will be with us on the 30th the day it all goes live.

    Turns out this was complete ********, and this is where all the lies started. Firstly in 2 seperate conversations on the 30th we was told that an engineer will be with us as soon as the account goes live, turns out this was about as true as prince andrews trip to pizza express, and no engineer turned up.

    Morning of the 31st we call up to see what happened. They apparently couldn't activate the line due to no dial tone and therefore couldn't activate our account or line till an engineer comes out to install the master socket. The same master socket we were told could not be fitted till line was activated. Now i'm no genius but that leaves us in a bit of a conundurm, a weird twilight zone with no internet available. Maybe bearable if my 11 year old step son wasn't a fortnite obsessed kid who is probably going to hold this against his mother and me in his upcoming teenage years which results in years of rebeliousness and our impending doom. Anyway..

    I decided that may be talk talk wasn't for me, I called them up on friday after work to explain that they were rather unhelpful and the lies didn't help, so therefore i would like to cancel. That's where "kevin" if that's his real name informed me that i can't cancel as my account is not active yet, Now i suspect that kevin wasn't expecting me to send him round in circles looking for the standard answers on the sheet in front of him. But to say i confused the poor lad is an understatement.

    He eventually gave me a number for the Joining support team. Who i eventually got through to and cancelled my account and should receive an email in 24 hours. Guess what? No email received.

    Skip to today the 3rd August, I get a phone call from my partner to inform me that openreach are here to fit the master socket. Well well well, talk talk seems you trying to tempt me to stay, unfortunately for you this isn't 3pm in a nightclub and i haven't just done 5 shots of tequila. I will be attempting to cancel what feels like an illicit affair again tonight and hopefully will make some progress.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have been with various different incarnations of the company. Starting with Homechoice, which was bought by Tiscali, and then bought by TalkTalk.

    The standard of customer service has gone downhill significantly each time they were acquired. TalkTalk customer service is abysmal - probably the worst I have had from any company. They casually overcharge you, are nearly impossible to get hold of, and make zero effort to make any effort to help on Twitter or their patronising mods on their forum.

    2020 has been a tough year for lots of companies, TalkTalk is making their year all the harder by being so bad at customer service. Wouldn't surprise me if they got bought by someone else.

    The broadband itself is ok, but not particularly reliable. Most of the extra service they offer through their TV they are basically channelling through NOW TV.

    So if you are looking for someone to provide all your services together - go elsewhere for better customer service and broadband, and just add on Now TV, Netflix etc through other routes. If you're just looking for great broadband - again looks elsewhere, this is average and not very reliable.
  • Reviewer
    Location
    Ipswich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Any older relation had landline even tho the bills where being paid, at the start of lockdown they disconnected her line. Leaving her with no phone during lockdown as engineer couldn't come out and reconnect. This also ment her emergency pendant stopped working. They reason for disconnecting was they didnt here reply from her. Now we going with BT had to pay to get it reconnect
  • Reviewer
    Location
    Stansted
    Reviewing
    TalkTalk
    Date
    Comments
    One of the worst experiences ever. Talktalk is horrendous is deal with. The set up arrived on time but the ultra fast broadband I booked in unfortunately wasn't able to reach its full capacity due to our area. We were advised to contact talktalk to downgrade our broadband. No help from customer service and without warning, they just cancelled our broadband. We endured another 10 calls over the next few days try and get it all up and running again and it couldn't be switched back on. Every person we dealt with in customer service was equally unhelpful and no one had a clue what was going on as there's no communication their end or notes on the account. I regret ever dealing with talktalk and hope I never have to deal with the company again. Not worth the time.
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    TalkTalk are fine while things run smoothly but when there is a problem or changes are required their Customer Service department are totally useless. They will try very hard to misconstrue anything that you say and will work constantly to persuade you to go away. It is a pity that they let the Company down so badly when the operations side are reasonably ok. I will certainly look for another supplier when my term is up.
  • Reviewer
    Location
    Aberdeen
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the most frustrating broadband. Communication with the customer service is difficult. We did not have Wi-fi for two months and then decided to cancel as it was getting ridiculous and they wanted us to pay £150 cancellation fee. Would not recommend TalkTalk to anyone!
  • Reviewer
    Location
    West sussex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dear All
    I would like to share my experience with TalkTalk .
    After a long time with my previous internet provider i decided to switch, which as it turns out was a very bad idea (at least with choosing this company).
    I did apply online on the 19th of June and being informed that i will go live with TalkTalk on the 6th of July which obviously never happen , not only didn't have the service i wasn't even had the router by that time . Considering the situation of Covid-19 i was patient and wait but after two days my previous provider stop the services leading me with nothing .
    After waiting 2 hours i was lucky to have a response from someone on the online chat and being told that on the 8th (two days after they haven't even post the router ).
    Previous week i called and ask to cancel my order as they failed completely of their promises and i was informed that i cannot do that because as they said they send me another router believing my first one was faulty , i was advice to wait another 3-5 working days , 9 days had gone and nothing is been delivered , so as i clearly see that the are fooling me i call them again asking for the cancellation of my order ending up the person on the phone hang up to me as soon as i told them that i will send my lawyer
    As i would not like to make my story massive i will take you straight to today been 3 and a half weeks with no internet in my household and every time i contact TalkTalk in any way (online chat, phone, email ) the only reply i get is that i have to wait 3-5 days more and that they are really sorry !
    In conclusion the customer service is beneath zero , help support poor and Management team absent !
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    customer for three years.Very poor. weekend WiFi non existent. During the week very patchy. Complained to costumer service on several occasions minimal improvement for couple of days then back to normal. Got fed up and found another provider for the same price with reliable services. Only now released what I was missing. I have £14 left after finalizing my account with them and they have not reimbursed it. Well ridden.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I now left Talk talk due to a Broadband Stability Issue and I still struggle with my latest Bill Charges.
    I have been spending so much time over the phone with the customer services that is ridiculous.
    DO NOT CHOOSE TALK TALK
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      2 stars
    Comments
    Genuinely the most consistently bad connection I've ever experienced. The internet drops for an hour or so about 3 times a week. When I've used the customer service, they've been helpful but problems always come back after a while. When not dropping, the speeds are average at best and very poor at worst. Would not reccomend to anyone
  • Reviewer
    Location
    London, UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I had a very bad experience with this company the customer service is the worst ever. Very rude and nobody can help you! So I decided to change the provider.
  • Reviewer
    Location
    Eastham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    WARNING
    Absolutley awful!!!
    Broadband speeds of 0.1mbps!
    I've been with Talktalk for almost a year and have been reporting problems ever since I joined.
    4 times they sent out an engineer to locate the problem but not fix it and then closed my case with an email to tell me the problem was sorted.
    5 times I've not been able to get to anyone on the phone and the automated system has cut me off whilst trying to follow up my problem.
    I was told people would call me and never did.
    And I've just been informed I can't get compensation because I havent called up enough within the same month to complain about this problem, after they told me to give them 30 days to fix it and cut me off even when I did try to call back. I'm tied into a 2 year contract.
    DO NOT USE.
  • Reviewer
    Location
    Denbighshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We have a recurring problem where the internet drops repeatedly over a period of days to a point where it renders the broadband useless and we have to buy alternative methods of getting online or use our mobile phone to get wifi for the computers. This time we have pretty much been without internet since Friday (today is Monday) but they can't send someone until Tuesday (tomorrow). That's 4 days of waiting to possibly but not definitely have the problem fixed (they haven't been able to identify the issue so far and this will not be the first time they send out a technician). This time our landline is also affected and there is so much noise on the line that it's impossible to use the phone.
    I can honestly say that this is the worst internet connection and worst service I have experienced in 22 years of being online.
  • Reviewer
    Location
    leeds
    Reviewing
    TalkTalk
    Date
    Comments
    have been without a landline for 3weeks am elderly and am promised visits from an engineer which doesn't happen.It is costing me a fortune in mobile phone bills as I am on payas you goI wish that I had never heard of this appaling company
  • Reviewer
    Location
    BA14 7JQ
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    The router has become troublesome, arbitrarily slowing to less than 10% of expected speed and heating up. Only short term solution is to switch off and let the router cool down. In addition, using an IP phone requires a static IP and the provider does not allow this.
  • Reviewer
    Location
    Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Genuinely the worst internet i have ever used, download ranges from 11 to 14mbps and then for like a minute or 2 it goes to 30mbps which is still half of the advertised package. Its garbage, do not even pay for it, might as well use mobile hotspot as it is more reliable. Ping is ridiculously unstable.
  • Reviewer
    Location
    Ashford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really awful internet speeds, always cutting out. Also upped my price to a different tariff without telling me and started charging £30 instead of £20 after my contract ended.
  • Reviewer
    Location
    Newcastle
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible, wouldn’t dare waste my money on talk talk ever again , can’t remember the last time I had working WiFi , so unreliable
  • Reviewer
    Location
    KETTERING
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would have not Evan gave them 1 star, but I had no choice Internet is absoloutley shocking, never works constant down time, slow Internet, and when you call them to sort out the issues there never is one or they carnt find one. Will be switching providers ASAP, completely avoid this company. Shocking and not worth your money.
  • Reviewer
    Location
    Leven
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Not very happy takes ages to download any films or programs to watch on tv
  • Reviewer
    Location
    Great Yarmouth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fell at the first fence. Confirmed our order, lost our order and maybe our data. Overseas customer services dont appear to know what they are doing. Promises of call backs not kept. Just a catalogue of poor service. We are now 16 days without broadband.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Speeds are fine, same as guaranteed but goes off daily and repeatedly. Incredibly frustrating. No clear reason behind it and appears to be permanent.
  • Reviewer
    Location
    Ryde, Isle of Wight
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    TalkTalk was not bad for the price, I did not have to pay a set-up fee for phone line installation. The internet speed was around 10-15mbps most of the time, however upload speed was awful (1mbps MAX)! Customer service was OK. internet disconnects every few hours (when more devices were connected), but was just about manageable (1min then back online. but still annoying.

    switched to post office for cheaper deal, got the same speeds for cheaper, service was the same (the drop of connection continued).

    would I recommend TalkTalk? Yes, for cheap basic broadband it was OK for basic usage ( checking email, watching a video, browsing the web)
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Utterly frustrating. Broadband has been working for a few months but problems before. Feels like the service is built on lies and deception. Their websites and phone lines appear designed to keep people away. Impossible to know charges and get charged £8 for a call to a landline 50 miles away and £2 to one 200 miles away. Different rates to different networks. Have also been told that installation was free and then they charged £50. It is impossible to find a way to contact TALK talk through website and phone numbers take you on loops to divert you from speaking to anyone
    AVOID

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.