1,522 Customer Reviews over 39 pages
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- Location
- UXBRIDGE
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
-
Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
- Location
-
- Location
- BOLTON
- Reviewing
- Vodafone
- Date
- 2022-03-31
- Comments
-
AVOID, should have gone live with broadband and phone line 28th January, 8 further failed activation dates, blaming openreach, I raised a disconnection of my contract and line for 29th March so could move to another provider....as of today 31st march I can't move to another provider as vodafone haven't cancelled.
Had 3 case workers dealing with this, asked to repeat same information every week with emails asking me to contact them if broadband still not active, explained I was housebound but not interested, horrendous 8 weeks dealing with them.
CISAS will be hearing about this.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-12-01
- Comments
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Absolutely disgusting they all claim to be sorry and they will get my broadband up an running but 22 days later still nothing just managing to hotspot everything from phone!!!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-11-26
- Comments
-
I've been with Vodafone for 2 years and it has never achieved the speed that they sold it at. I downloaded the app on my phone and have received a small discount every month because they 'guarantee' a minimum speed but as they said, sorry can't do anything about it. I called to cancel and they suggested I upgrade as though that would change something with the poor quality of internet. If I upgrade is it suddenly going to work at the minimum guaranteed speed or will I just be paying more for the same unreliable internet. Other then being useless, the customer service is standard, long waiting times to speak to somebody and people who don't really care, which is fair enough because who wants to work in a call centre trying to sell people bs. With virgin media now and so far so good ... but only time will tell.
- Location
-
- Location
- Amersham
- Reviewing
- Vodafone
- Date
- 2022-06-01
- Comments
-
One of the worst service providers and even worse customer service!!
Their IT infrastructure is terrible.
They have disconnected our broadband services without even giving us a warning. Why? Because we said that we need a change of address in a month's time!!!!
When we called them, after being shoved around from country to country customer services,we were promised to get back our broadband after 48hrs. When we called to ask again after 48hrs, there was no record of our previous calls!!!!!
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2021-11-29
- Comments
-
Just tried ringing Vodaphone on their 0333 number. Was holding for 27 minutes listening to recoded messages & music before actually speaking to anyone. Then, when I did speak to Customer Service I just could not understand her! I gave up in the end.
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-22
- Comments
-
Beyond bad. Swapped over on the 13th October. As of the 22nd October, still no internet. Can't believe what their team tell me as it conflicts with Open Reach engineers. Sent me to their local store to pick up temporary dongle.. Guess what, their store couldn't get on-line.. UNBELIEVABLE. Another engineer booked for the 25/10 but still no guarantee of internet. I've changed provider 4 times in the past, all changes have been smooth and trouble free.. Vodafone have been the only one to make a mess of it..
- Location
-
- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
-
I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-11-21
- Comments
-
Tried to order pro 900 gigafast broadband to start using recent cityfibre line. The first order I made went through and I received the equipment. However apparently my installation booking did not and no one came to install it on prebooked date. I have reordered once again to only find out after 2 days that due to technical issues my order did no go through, despite receiving all documents and contract details. Only imagine how bad service would be if such company cannot even process orders correclty. It's been 3 weeks since 1st order and they were supposed to collect their equipment but are failing to provide return labels. I guess they don't really need it then. Well if I could I would givd zero throughout. Do not even think about vodafone or you will get very disappointed.
- Location
-
- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
-
I work from home, decided to change from sky to vodaphone...big mistake. Only get decent internet in the kitchen, anywhere else it is terrible, I need to be on video chat for work, this constantly fails. If two people try to be on the internet, then got no chance.
Rang customer service and all they said was to buy a WiFi booster and that they couldn't help me any other way
- Location
-
- Location
- kent
- Reviewing
- Vodafone
- Date
- 2021-07-23
- Comments
-
poor customer service, ridged and frustrating processes, unable to escalate issues in a timely manner, do not call back as promised, terrible service when something goes wrong, good speeds when it works but if only it worked!
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-18
- Comments
-
Vodafone Broadband = Cheap & Nasty:
1) Can't get full wi-fi coverage in a 2-bed flat
2) When do get signal, it will randomly cut out for no apparent reason
3) Lost broadband for 5+ days, no compo
Was previously a customer of Talk talk for 5 years, never had an issue.
Pay a bit more for another provider.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
Have had broadband with sky, BT and Vodafone. Had a longstanding issue with poor connection across all providers and Vodafone were the only provider who found the issue and resolved it quickly and efficiently. Great service great speed and the router is good too
- Location
-
- Location
- Linlithgow
- Reviewing
- Vodafone
- Date
- 2018-01-21
- Comments
-
For nearly 3 weeks now our internet connectivity has consistently dropped. I couldn't submit a complaint on their online form because it required the user to enter a mobile number (so they could identify the a/c) but we don't have a vodaphone mobile number, just a landline.
I did an online chat and a member of staff called me, asking to unplug etc. Eventually I was told an engineer should come out so we arrange for the Friday. When the call was ended I realised no-one could be at the premises for the engineer so I went online chat and made arrangements for the following Monday.
An engineer still turned up on the Friday and it was sheer coincedence that a family member came home.
The engineer indicated it was the telephone call blocker that was the problem.
The problem continued so I detached the call blocker (which had never appeared to have been a problem for the last 6 years) but the problem continues.
It is now at the point where the connectivity is so unreliable as it is constantly cutting out.
I would stress to anyone considering using Vodaphone that no matter how good the offer may appear, DO NOT USE THEM!
- Location
-
- Location
- south yorkshire
- Reviewing
- Vodafone
- Date
- 2021-04-23
- Comments
-
Avoid vodafone broadband. If you have had a good experience you are extremely lucky. Claim tobe all uk based customer services.
I have spoken to iftaqar mustaffa and habib so far and they were all very ignorant.
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2018-08-15
- Comments
-
Do not consider Vodafone if you need business support. I tried to buy a business broadband and landline package but the engineers did not come on the confirmed date to install it. After repeated calls I was told days later that the engineers had reported a problem with the installation before the installation date, but Vodafone had not passed on this information to me or attempted to reschedule the appointment. All this took a long time to sort out because calls to customer services have to go via home broadband support and incur long delays on hold while they put you though to a business support agent. I was told there is not a direct line phone number for business support. After a great deal of wasted time I have cancelled the contract.
- Location
-
- Location
- cumbernauld
- Reviewing
- Vodafone
- Date
- 2019-04-13
- Comments
-
they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
- Location
-
- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2018-08-29
- Comments
-
AVOID. Since we swapped to Vodafone weve had no email for 2 months and awful drop outs on both wifi and internet. 2 Months of phoning Customer service being promised call backs that never happened and then being told theres nothing wrong with the speed so we have to suc it up. Well my mobile is with Vodafone and as soon as that contracts up ...guess?
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2024-03-22
- Comments
-
If you have a Vodafone mobile your experience will be great, if you have broadband then don't expect to even be treated with respect. I have been a broadband customer for over 10yrs never had anything to complain about, but they do say you only know how good a company is when you have a problem...
Their call centre is in India the broadband customer service personnel are rude, disrespectful & very unhelpful. I have been experiencing problems with the broadband app & my router for the last week.
Called India several times to try & fix the issue all they did was reset the router three times, then they tell me to manually reset lol, did that guess what that did not work either, they promised call back after call back, never received a single call back.
The staff at the call centre just don't care no empathy for any problems your experiencing, they are abrupt, rude & they even put the phone down on me twice. Am totally done with Vodafone broadband have been charged £30 a month for 64-70Mbs, have now moved to Sky & I am getting 104Mbs for £24 per month... You work out the mathematics...
I even recommended several friends to Vodafone broadband over the years, I have told them all what I have experienced just incase they have problems. Today was the first time I got to speak with someone who I could understand without asking them to repeat what they said half a dozen times!
I actually spoke to someone in England today hurrah!!! But only to tell them I was leaving Vodafone because of the treatment I have experienced by their staff in India who don't care about anything or anyone!
Such a shame Vodafone broadband was reliable in 10yrs I only had three dropouts of my broadband, but when you do have a problem it's enough to make you want to leave. Days spent wasting your time talking to people on the other side of the planet that are just rude, make false promises then put the phone down on you.
I got sent text messages asking how I would rate the service I received from their India call centre, tried to reply several times guess what the messages would not even send lol, so no matter what you rate their staff at no one will find out as you can't send any feedback, sounds like a good scam to me!
Sorry Vodafone but you will keep losing longstanding customers like myself if you keep paying staff that don't care & have no interest in helping you beyond resetting your router. Thanks for the years of service the staff in England are impeccable, it's the other side of the world that lets you down.
Now with Sky (again) I left Sky to move to Vodafone 10yrs ago, but Sky are offering much faster broadband at a much cheaper price, at this point where every penny counts it's a no brainer for me!
Bye...
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-04-17
- Comments
-
Broadband randomly drops when not in constant use and speed is variable at best. The issue for me is that they have just doubled the cost of my broadband with no notification other than sending me the new bill. Apparently, I went out of contract four months ago and no one thought to mention it, so they have the freedom to charge me what they think fit. Customer support were pleasant but couldn’t do anything beyond refunding the increase this month. This isn’t the first time they have done this.
- Location
-
- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2021-04-10
- Comments
-
Absolutely the worst broadband I have ever experienced, drops out constantly and fed up of having to reboot and input the password at least 3 - 4 times daily!
My advice to anyone is try another provider, I have cancelled and moving!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-13
- Comments
-
I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
- Location
-
- Location
- Nottinghamshire
- Reviewing
- Vodafone
- Date
- 2019-08-18
- Comments
-
Worst broadband provider ive ever come across.ill keep it short, they are liars who will tell you anything to keep the money coming in. Been with them 15months now and im paying to leave early. Buyer Beware. Keep away.
- Location
-
- Location
- chesterfield
- Reviewing
- Vodafone
- Date
- 2019-07-07
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2017-03-06
- Comments
-
I cannot believe I was foolish enough to believe that this amateurish home broadband service provider could provide the same or better service than BT.. I regret the day I signed up for this diabolical service. With BT I was getting anything between 38 & 52 Mbps for the whole year. With Vodafone I receive anything between 40 and 0.42 Mbps ..... yes 0.42 Mbps! The majority of the time it is between 26 and 12 Mbps! At the time of writing this review it is constantly under 1 Mbps! When we started with Vodafone in Sept 2016 we were receiving 50 Mbps then, about a month later it reduced to anything between 38 and 20 Mbps. It has gradually reduced over the months (now March 2017) to its current speed of under 1 Mbps. I have contacted Vodafone technical support who are blaming my set-up at home for the diabolical speeds. If this was the case, how was it that I was receiving 50mbps for around a month when I first started the agreement and the 'set-up' I have now hasn't changed from the outset. Also, why was I, with BT, receiving between 38 and 52 Mbps with the same 'set-up'? Let's face it Vodafone, you are going back to the same attitude you had with your mobile phone customers in the 'noughties' i.e. You're are with us now.... tough! If you are thinking about joining Vodafone home broadband I really wouldn't bother if I were you.... go for another provider and pay for the line rental...... it will be with it in the long-run.
- Location
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- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2019-07-30
- Comments
-
I test when response is slow, often down to 10-12Mbps although the Vodafone app says all is well at 40. They say they will compensate for reduced speed but how do I prove it? The online help is a good contact point via the customer account page.
- Location
-
- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2022-07-06
- Comments
-
Made the mistake of changing Internet provider from BT to Vodafone since then no or poor connections in certain locations around property ,there great at selling you the product English speaking sales team but when complaining you are transfered to a India call centre lucky if you can understand them,their resolution to solve the problem is for me to buy wifi boosters to make there equipment work properly as they will not provide them unless I upgrade to there Pro plan which by the way is not available in my location GREAT I have been miss sold a product by Vodafone.
Never never use this company terrible service
- Location
-
- Location
- herts
- Reviewing
- Vodafone
- Date
- 2018-01-28
- Comments
-
Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.
- Location
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- Location
- Nailsea
- Reviewing
- Vodafone
- Date
- 2019-08-10
- Comments
-
I have been stuck in 2 year deal with Vodafone and has been rubbish pretty much from the beginning. I missed to 30 day cancellation date much to my regret.
Customer service has been pitiful and frustrating (over 4hrs on numerous phone calls to convince them that I needed a new router at one point).
Speed currently 26mb and paying for over 57mb but can't be bothered to call them and suffer more frustration.
Quite often we use mobile data on phone than suffer the slow speed.
Only good news is that contract finishes soon.
My advice is to steer clear of vodafone.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-05-10
- Comments
-
Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)
Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.
For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.
Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.
Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
- Location
-
- Location
- North Norfolk
- Reviewing
- Vodafone
- Date
- 2017-05-16
- Comments
-
This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
- Location
-
- Location
- Plymouth
- Reviewing
- Vodafone
- Date
- 2018-11-11
- Comments
-
Reasonable speed as we are a long way from an exchange. Occasional hiccups with service, but very rare. Price is good for our service and will probably stay with Vodafone on renewal.
- Location
-
- Location
- Wn8
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
-
Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR.
- Location
-
- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-26
- Comments
-
Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2021-03-09
- Location
-
- Location
- York
- Reviewing
- Vodafone
- Date
- 2021-10-23
- Location
-
- Location
- U.K. Gloucestershire
- Reviewing
- Vodafone
- Date
- 2020-06-30
- Comments
-
DO NOT ! Get Vodafone Broadband..
I’ve had Broadband from many providers over many years and this is the worst experience I’ve had. I’ve been waiting 5 days to be connected and it’s still not happened after 6 phone calls to there technical departments, They keep blaming open reach but it’s purely down to them being able to organise a simple task that was supposed to happen 5 days ago and keep getting told to wait another 24 hours. Stay away from Vodafone and go to a more reliable provider like BT or TalkTalk.
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-13
- Comments
-
Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.
Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.
PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
- Location
-
- Location
- Twyford
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
-
Rubbish service and reliability. Service goes down again and again and again. Have to wait on hold for hours! Can't wait to change providers and will never go back!
- Location
-
- Location
- falkirk
- Reviewing
- Vodafone
- Date
- 2020-03-18
- Comments
-
After the price crept up by 30% I decided to cancel this service. A month later and daily arguments with support staff it still has not been cancelled and they still keep trying to bill me.
Vodafone is a scam, do not go with this company.
The broadband itself was OK. Occasionally it would cut out for a few minutes or speeds would drop to a third of what they should be. Mostly it was fine.
Avoid
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.