1,522 Customer Reviews over 39 pages
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-12-03
- Comments
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Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
- Location
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- Location
- cambridge
- Reviewing
- Vodafone
- Date
- 2019-12-07
- Comments
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i made an order for broadband and decided to cancel same day , they refused to send any confirmation , live chat confirmed it was canceled same day and nothing to pay , as time went on they kept sending me emails stating what day it would start what my bill was etc
5 weeks on i get a bill , call up and complain , they say its sorted nothing to pay , same day more phone messages and email me another bill
total shambles of customer service , never again , wouldnt reccomend to anyone its simply not possible to resolve an issue with these people
its also overseas call center which you may not prefer
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2020-12-21
- Comments
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Shocking customer service, never in my 40 years being on the planet have a ever been treated so badly.... and I'm from south east London which is not the most pleasant of places!!!!
- Location
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- Location
- Southampton UK
- Reviewing
- Vodafone
- Date
- 2018-11-17
- Comments
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Joined Vodafone a few years ago with their super fast 2 service and am now experiencing diabolically slow lin speeds has low as 9mbps. Told to test in safe mode.no difference. Told to use lan connection. No difference. Been contacted three times. Repeat above three times. I want out and fed up with being treated as a liar. Will complain to Ofcom.
- Location
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- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-04-16
- Comments
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Used to be with Sky had issues but nothing like vodafone!! Connection drops range is hopeless ring devices always on low signal when it was not an issue before (nothing has moved) master socket changed still s***e......
- Location
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- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2018-01-04
- Comments
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Ignored the reviews as most with good or better service don't bother leaving reviews so switched just before Christmas and I'm getting the same experience as I was for BT. Gone for fiber 36 as standard broadband is too slow but that's the same for BT. and any other provider and all For £10 a month cheaper. Handy app is great for disabling connections to stroppy teenagers who decide to play games till the small hours. Bill is paired with the mobile bill. But so far happy
- Location
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- Location
- North Lanarkshire
- Reviewing
- Vodafone
- Date
- 2017-09-01
- Comments
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im moving again because of slow speed. The misconception that is going around it is the isp to blame for slow speed. It is the line to you're house that is the problem. You may be on 50 year copper that is not fit for purpose be connected other homes via a junction serving homes as well. This was my problem Openreach had to replace all cabling to the house including the underground cable to the cabinet. Result no change whatsoever. BT and Openreach claims of up to 76 Mbps are exaggerated and the companies that supply broadband have a sold a lot of nonsense. Time to force BT to uprade its infrastructure it is not fit for modern fibre use.
- Location
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- Location
- Havant
- Reviewing
- Vodafone
- Date
- 2022-03-03
- Comments
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After using comparison websites went for Vodaphone. Contract then arrived showing a higher monthly payment than quoted, plus an immediate increase of CPI plus 3.9%! Cancelled immediately. Suggest you read any contract from Vodafone carefully.
- Location
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- Location
- Woking
- Reviewing
- Vodafone
- Date
- 2024-05-18
- Comments
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Counting days till my contract ends and I can drop this like a ton of bricks. There is no aspect of Vodafone broadband that I would recommend.
Speed - Depends on which day, hour and side of the bed you got up on. Some days you will get the speed promised, but on most it is well below the commitment. In fact, even Alexa cannot connect (can you believe that!)
Reliability - The lesser said, the better. If you ever have a teams or a zoom call, please make sure you start with a disclaimer - "my broadband sucks and I might get disconnected.". That way, you will at least get empathy - not the business though
Customer service - Does not exist. They close cases faster than you can tell them your problem. They will update your router software every time you call them, but never send out the Engineer.
Overall - The only feeling you are left with on this contract is - "Why, oh why did I sign up for this $h!T"
- Location
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- Location
- Woking
- Reviewing
- Vodafone
- Date
- 2023-04-22
- Comments
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Absolutely the worst broadband you can ever consider getting. Keeps dropping, speeds are inconsistent, so much so that even smart speakers give up and loose the connection. Forget streaming, if you can open a website over a supposed 200 MBps line, you are lucky. It is like throwing money down the drain.
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2018-08-31
- Comments
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The 2018 Aug/Sep Vodafone Land Line+Broadband offer: Back to stone age!!!
Comes with NO call allowance for land or mobile included. So you pay for calls or ADD £8.00 per month.
If you want international package added, its maximum 300mins (for £5 extra per month) only - cannot even pay more to get more mins.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-10-25
- Comments
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Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
- Location
-
- Location
- west midlands
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
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I must say I was a little apprehensive about changing my broadband supplier. However I must say that I have been pleasantly surprised with service I have received. I placed my order online a few weeks ago and chose the date in which I wanted to switch. I was then kept informed regularly by email of my order. My router arrived a few days before the switch with no problems. On switch day I came home at 2pm not expecting the internet to be up and running at that time as I was told it could take up until midnight. However it was already switched over and ready to go. I had a minor issue with the router password which was swiftly dealt with by the customer service team. Overall I am very happy with the experience. The online chat is also very good and is readily available if you have any queries. The speed of the internet seems absolutely fine so far with no drop-outs as yet. So yes very pleased I switched
- Location
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- Location
- Rhyl
- Reviewing
- Vodafone
- Date
- 2022-07-14
- Comments
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Just changed to vodaphone from EE last week. The engineer moved the copper line and put fibre into the front of the house. I can no longer get internet to the back of the house. The engineer at the time says phone vodaphone and they will send you out a couple of boosters! So I call..an hour and half on phone being passed around and they won’t send out boosters. I can’t return to EE as they have removed the copper cable. So I’m left with rubbish WiFi that doesn’t reach the back of the house..not a huge house..regular 3 bed semi!! It’s more expensive than with EE..thought I’d get better connection and better service, been with them less than a week and it’s a nightmare. Absolute rubbish!!
- Location
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- Location
- Wymondham
- Reviewing
- Vodafone
- Date
- 2017-02-09
- Comments
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Came home from work to discover Vodafone Broadband is not working. I will try to keep it short, below outlines the appalling service:
Weds 1st - i called to report a fault and spoke to Rob he tried to resolve the issue, had me unscrewing wall boxes etc for over 2 hours. He could not resolve the issue so advised he would have to escalate the problem to the Tech dept which could take 48hrs.
Fri 3rd - having heard nothing and Broadband still not working I called & spoke to a woman who advised me that she had just been advised the system was down and had been for 2 hours and could be down for the rest of the day! I asked, how long she had been at work, she confirmed most of the eve, so i explained that surely she would have known the system was down unless she had been skiving for the last two hours and as a result i believed she was lieing to me, she didnt know what to say! She advised me that she could not help. I requested a Manager call me, she told me Managers do not talk to customers before having 24 hrs to investigate any issues! I asked if the Tech dept were open over the weekend, she confirmed the Tech dept were open until 9pm on weekends. She also advised me (even though the system was apparently down) That Rob, who i had initially spoke to on Weds 1st had failed to raise the fault request correctly and so a new request had to be raised.
Sat 4th spoke to a guy at approx 6:20pm in the hope of talking to the Tech dept but he advised that the Tech dept closed at 6pm and there was nothing he cld do, i explained i was told on Fri that the Tech Dept worked until 9pm and i was not happy, he suggested i cld change suppliers!
He then advised that my fault report had been 'picked up' and the update was that my line was showing that i was connected to a BT Hub and so possibly had a crossed line! He assured me he would get someone to call me on Sun.
Sun 5th spoke a woman who told me my fault report had been worked on by an Engineer but she cld not up date me! The Tech Dept were still open but the Engineer dealing with it was not available! She agreed to get a Manager to call me by close of business to update me. She advised me not to work from home on Mon and if i had not heard anything by 9pm on Mon i shld not plan to work from home on Tues either!
Mon 6th called Customer Relations - after apologising for the terrible service and assuring me she would get my issues resolved I was transferred to a Tech Manager who was useless, he repeated what i had been told on Sat, apparently my wifi was connected to a BT Hub so there was possibly a crossed line, however, the Engineer dealing with my fault was unavailable and so there was nothing that cld be done until 7th Tues. I asked to be put back through to Customer Relations as i felt i had achieved nothing! He didnt have the ability to do so, so gave me the Tel No. for Mobile phone complaints!
I called Customer Relations using the Tel No i had used previously to find they were closed!
7th Tues I called Customer Relations, after many apologies, they put me through to a chap in a Dept (not sure which one). He started off telling me that I had not received a call back from anyone because it takes 24hrs to update a Tel No and i had apparently updated my Tel No on the 5th, i told him that was rubbish as Rob had called me on weds 1st on both my landline & mob, just another excuse for lack of comms! He then spoke to the Tech Dept and apparently, Amy told him that there had been a number of outages (not in my area) that had caused a back log, my ticket had been picked up but not actioned. After a rant from me, he went back to Tech Dept.
then asked me what hub i had I confirmed I had a Vodafone Hub.
I was then passed on to Alex Lead Advisor in leeds on Karls Team he advised that a Tech person would call me today and that he would call me back at 4pm to confirm i had received a call.
7th Tues - 11:10 am - William 2nd Line, Tech Team Manager in Scotland called to explain that apparently, a BT Engineer had worked on our local box on Thurs 2nd Feb to set up a new BT line in the area and had disconnected my line! I explained my I had reported my fault on Weds 1st so how could that be, i was advised their work logs only go back so many days so work by a BT Engineer could have been carried out on the 1st!!!! Ultimately, an engineer will need to visit my property to trace the line!
An appointment is booked for Thurs 9th!
This has been an absolute nightmare, I have spent hours on the phone and every call bar 1 has been instigated by me! I have missed 3 days work from not being ablevto work from home, I have been lied to, promised call backs and still failed to speak to a Manager and apparently, it is BT's fault! My advice is to Stick with paying line rental and stay with a company that has a better Customer Service record because Vodafones is truly appalling!
- Location
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- Location
- Torpoint
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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When we first joined Vodafone we were getting around the advertised 30+ speed. Recently the speed has dropped alarmingly some days, when we struggle to get anything done. Now it sits around the 20 level all the time. We have never had such low speeds from any other suppliers since we started to get fibre. Unfortunately we have quite a while to run on our contract. Avoid Vodafone if you want reliable so-called super fast broadband.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-12-13
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2024-02-01
- Comments
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I switched from BT to Vodafone, big mistake, on activation day, no broadband, called them to be promised that day or next neither happened, was promised engineer on 3rd day, that didn’t happen either, decided I didn’t want to be one of their customers, customer services communication, appalling, was left with no internet, could not operate my apps on phone, my central heating was on full heat, could not switch off without the app, have gone back to bt, word of warning avoid Vodafone.
- Location
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- Location
- Springholm
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
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Absolutely fuming, router was supposed to be delivered 6/12 as engineer coming on 11/12. Contacted vodafone on 10/12 to ask where router was, it will be here tomorrow. This afternoon contacted again, told its on its way, it will be with you today. Just phoned to make a complaint as still no router. On phone 25 mins to be told there is something wrong with my order regardless of loads of emails from Vodafone saying everything done and ready blah blah blah. Told I have to phone back tomorrow and speak to the relevant dept. I asked why I have been lied to twice, he tried to say I hadn't been lied to, I stood my ground and said twice I was told it would be here today and its not. He agreed I had been lied to. I have been a Mobile customer for 20 years with no issues. Well done Vodafone, you have now lost a customer. Oh and I'm being charged for a service i can't use!!!! Be warned people.
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2018-03-16
- Comments
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We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2023-08-21
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2022-12-10
- Comments
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When someone called internet stop working it wasn't before like this
I contacted Vodafone didn't solve problem still have problem very annoying when someone call we can't use internet very bad
- Location
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- Location
- South East
- Reviewing
- Vodafone
- Date
- 2019-01-01
- Comments
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Recent reliabilty issues, disconnected for 2+ weeks in October and again for 10 days over Christmas. Not all Vodafones fault, the incompetence ofsome of Openreach's engineers account for some of this. However, the appalling service from most of Vodafone's support team has finally made me decide to terminate my contract with them. Several times calls were ended, online chat the same and various promised follow ups - referrals on never materialised. They seem to think that now they have a larger share of the market customer service has gone by the by.
- Location
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- Location
- Debrecen, Hungary
- Reviewing
- Vodafone
- Date
- 2022-01-03
- Comments
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Total piece of garbage, internet keeps blacking out, sometimes it has 20 minute intervals of "internet, no internet", customer service takes 40 minutes to pick up the phone, and it won't even help. Never even think about purchasing from them...
- Location
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- Location
- cheadle, staffordshire
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
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AVOID
initially they canceled the first order without telling. so had to go through the whole process again. when i eventually received the router it has been terrible since day 1 constantly dropping out every 20 mins or so for the last 2 weeks, we were given a guaranteed minimum speed of 73mbps, when i can actually use the internet i have tested it at between 10 and 30mbps i have spoken to then they have had me change a number of settings on the router that has made absolutely no difference at all. i have resorted to using my mobile data as the broadband just drops so much and i cant ever do anything. i will be calling in the morning to cancel. i would strongly recommend you do not switch to vodafone.
- Location
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- Location
- Minehead
- Reviewing
- Vodafone
- Date
- 2023-10-18
- Comments
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Switched from copper with Now TV to fibre with Vodaphone expecting better speed. Lost use of landline for two weeks; broadband slower and constantly dropping out. We now need to buy a booster to make inadequate router signal travel 20 feet, because Voda refuse to provide one. Customer service obdurant. Don`t use.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
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Speed down to 2mbps called about it several times without a resolve. Hid the fact that I was out of contract. No solutions offered. Guaranteed speed was supposed to be 25mbps with a discount of 15% if it falls below. Nothing offered. Overseas customer service agents take too long to understand problems.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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Joined 2019, by beginning of 2020 blurry picture when streaming tv..contacted customer service 4 different occasions, always friendly & telling me they can sort it & one occasion that it was my fault..... changed settings my end, their end, new router etc, hours on chat spent, but- problems continue, internet connection comes and goes as does picture quality. AVOID. Can’t wait for contract to finish....should have read the reviews before joining.
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2021-10-21
- Location
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- Location
- 21 Inner Park Rd, London
- Reviewing
- Vodafone
- Date
- 2023-10-05
- Comments
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The worst internet connection I've experienced: the error 'DNS_PROBE_FINISHED_NXDOMAIN' appears several times an hour and takes about 20 seconds to disappear.
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2019-04-06
- Comments
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Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!!
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2019-06-20
- Comments
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I do live in an urban area in Devon with poor Broadband speeds per default. The switch to Vodafone went smooth and also the broadband speeds are fine (depending on the length of my line to the exchange). However the router re syncs upto 5 times a day. The line is long but stable and recently tested by BT. I did not have any issues with plusnet before the switch. This is something which is a no-go for anyone who needs reliable broadband. All streamings, chats, online-games will be disconnected. Please do your homework and get your Network going. Vodafone was a warrant for reliability in the past. But it looks the time is now over.
- Location
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- Location
- Mellor Brook
- Reviewing
- Vodafone
- Date
- 2019-05-13
- Comments
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When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
They are not interested in any problem solving or in sending anyone out to solve a problem
- Location
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- Location
- Huntingdon
- Reviewing
- Vodafone
- Date
- 2018-08-09
- Comments
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We tried a number of other providers and they all provide a cheap router which doesn"t even get the signal upstairs (we bought a booster), every Thursday the service grinds to a halt and its a total waste of time trying over the weekend. Like the VW emissions scam Im sure the providers falsify the speed tests as we can even run a movie from Thursday onwards yet the speed tests shows its just above their service contract level. Total scam, then when you call customer services they put you through the same monkey tests every time as if your an idiot, we go through these every fecking day without being patronised by someone reading from a script in India. Its a total rip off, we wont be renewing with Vodafone thats for sure.
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2020-05-16
- Comments
-
Over the years I've had a lot of experience in trying out a number of different Broadband packages and each time have been terribly disappointed, until now. Our area suffers from having old style BT line connections with a great deal of inertia on the part of BT to change things unless of course you happen to be buying their service for much greater than the average market price.
Every previous attempt over the past decade has led to similar results with poor download speeds and a pretty mundane response from the provider.
In desperation I turned to Vodafone, with whom I have my mobile service, and who are now offering a good deal on Superfast Broadband with a guaranteed minimum speed. When I contacted them to explain my connection problems they assured me it would not be a problem to them and I would be able to achieve a Superfast service. Initially, however that did not prove correct as, on the connection date the Open Reach engineer discovered there were no spare Superfast ports available in our BT service box.
Within minutes of finding this out I received a call from Vodafone Customer Services explaining the issues and with an immediate alternative temporary internet solution to keep me connected while they sorted it out with BT and Open Reach.
In the space of the next seven days I had updates aplenty from Vodafone and then they achieved what others had failed to do - I had a Superfast connection.
Never in more than a decade of other providers, including Talk Talk (abysmal twice), Plus Net (twice), Sky and John Lewis (which is Plus Net in disguise I think) have I ever had this level of service, nor the results I was seeking.
In the past my average download speeds were a pitiful 2Mbps if I was lucky. Now since Voadfone its averaging 21.5 MBps, more than ten times better.
To top that the Vodafone router is amazing. It's robust and efficient with what I believe they call Beaming technology. Before we could not use Wifi in our garden yet now we have connections all the way to the back of it and even inside a summerhouse which is a good 30 metres away from teh router, with little impact on download speed.
Am I pleased? You bet! Thank you Vodafone. Never before have I been able to write a review for anything which is as glowing as this one. But please keep it up for all those others out there who like me have been through hell and back with some of the other less effective providers.
- Location
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- Location
- West Yorkshire
- Reviewing
- Vodafone
- Date
- 2023-12-01
- Location
-
- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2022-04-20
- Comments
-
I haven't even received by broadband yet, it was delayed a week, then cancelled and I wasn't informed, and now I've just spent 5 hours on calls to get it set up for two weeks from now, when it was supposed to be working today (or a week ago even).
To add insult to injury, the offer that I took when I went for the package has been withdrawn since, so even though it wasn't my fault, Vodafone won't give me the original price and now I'm even having to pay more, on top of the longer wait, and the hours upon hours wasted on calls and the useless chatbot.
Avoid if you can. If you can't, I wish you luck.
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2020-03-16
- Comments
-
Absolutely Awful.
I thought that combining my mobile and broadband provider would make life easier. Wrong. Things started badly when Vodafone changed my landline number without informing me (I subsequently found out that the number was allocated to someone else). That took a week to resolve. Since then I have experienced multiple issues trying to log on to my account (all I want to do is get a copy of my bill) and each time it seems to take 2 to 5 days to resolve the problem. Will not be renewing my contract.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
-
Absolutely woeful. Moved to vodafone as they were marketed as the only provider for upcoming FTTP provisions in our area. Not installed yet so still running FTTC and no end of problems. Adequate for the first month then it became evident their network and hardware are not up to scratch. The latest and greatest router they offer cannot manage multiple devices, apparently 9 is too many. Hours spent on chat and phone to “support” who run through the same nonsense processes every time, clearly not making adequate notes. Keep being told it’s because I have too many devices running, my house is the wrong shape and the wrong material etc. have thrown in the towel and now have Sky due to provide FTTP via a nice new openreach cable next week. And being charged for the privilege of early termination despite them failing to provide what we pay for- will be taking that up with the ombudsman when I have time. In summary, do not bother with Vodafone.
- Location
-
- Location
- Bedford
- Reviewing
- Vodafone
- Date
- 2019-09-21
- Comments
-
They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.