1,522 Customer Reviews over 39 pages
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
-
Absolute rubbish!! I’ve had their broadband for a month. It’s gone down three times. No broadband today and no customer service! I’m
Going back to BT
- Location
-
- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
-
Abysmal. Just abysmal...
I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.
At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.
I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
-
Arranged installation by Vodaphone from CityFibre network. Engineer arrived and said they could not connect the property to the line running along the pavement. Old broadband cancelled from this. Then told they would have to cancel the order and i could reorder. I reluctantly agreed to then be told today the service is not avaiable to my property despite it being offered on both websites.I have had many hours wasted by these jokers. Stay clear of these jokers. I now have to go back to BT at a far slower speed.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
-
Had it o ver a year and they won't let me get out the best I received has been 50mbps when we are expected 77mbps spend over 48hours total on the phone and not a single employee seems to give a crap about the terrible service they provide.
So if you have to call them bare in mind you'll be on the phone a while and be hung up on for no reason which then they leave a mark on your account to treat you like crap!
- Location
-
- Location
- Weybridge Surrey
- Reviewing
- Vodafone
- Date
- 2023-03-15
- Comments
-
First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2019-12-19
- Comments
-
Avoid Avoid AVoid
(When I had a chance to check the reviews it didn't surprise me..İ strongly knew it i was going to read some bad things about Vodaphone Broadband..No exception they are seems in a strangling mode as many other companies. .you expect to experience load of bad experiences with vodaphone.İ expect desperation can make companies do anything and everything...
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2018-03-28
- Comments
-
Terrible customer service, terrible connection quality, good speed when it actually works, good router again when it actually works. I would not recommend anyone to switch to Vodafone!!!
- Location
-
- Location
- West
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
-
ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP
Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY
- Location
-
- Location
- East Sussex
- Reviewing
- Vodafone
- Date
- 2016-09-13
- Comments
-
Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Don't bother wifi so bad it cut out all the time ,super wifi booster are a waste of time.speed hours talking online to reconnect 2 days later same old crap
- Location
-
- Location
- South East London
- Reviewing
- Vodafone
- Date
- 2020-05-19
- Comments
-
Deplorable.
I cannot even begin to express my anger with Vodafone.
I work as a Consultant for the NHS, often work out of hours from home and I'm reliant on Broadband connectivity for the welfare of my patients.
Our broadband was down for 3 months from beginning of December 2019 through to March 2020! Yes, 3 months. I live in London.
Each week Vodafone said that it will be addressed. Days, weeks and months passed. I was asked to carry out the same rudimentary checks to our router when the problem was a wider Openreach issue. Vodafone had no idea what was going on, said one thing, then another.
It was only due to the care and attention shown by an Openreach engineer who took our personal number that the issue was resolved. He could not believe that it took so long to resolve. Vodafone maintained that the issue was closed weeks prior to any actual connection.
Following reconnection we are now facing a bill of over £600!
We have taken the matter to dispute resolution.
I am truly, truly angry with Vodafone. I do not understand how they are allowed to operate with such appalling operations. There was never any continuity or communication from Vodafone throughout this period or any attempt shown to resolve the matter. We had to act every step of the way. Deplorable.
My advice is to stay away.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-24
- Comments
-
Avoid at all costs, I was with them for 6 weeks from nov-jan and there was not a day in which the internet did not drop off, the maximum was 14 times in a day. Since swapping to Sky from Vodafone there has not been a single drop off, yet Vodafone are now attempting to charge me over £450 to terminate a contract early.
The speed is actually great when it works
- Location
-
- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
-
Day one of my fibre broadband. Absolute non starter. No connection. NO CONNECTION AT ALL. I HAVE BEEN ON HOLD FOR 58 MINUTES AND STILL COUNTING. IT IS 9:36 PM AS I TYPE.
TODAY IS 28 NOVEMBER 2018.
- Location
-
- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2017-12-06
- Comments
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Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
- Location
-
- Location
- Thurrock
- Reviewing
- Vodafone
- Date
- 2024-05-14
- Comments
-
Incredibly slow and temperamental broadband that costs me over £32/mo
Disgusting customer service.
They making it very difficult to close the account and leave.
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2020-05-09
- Comments
-
Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2021-06-17
- Comments
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I should have 900Mbps and i never had this speed. usually is 100Mbps to max 600Mbps. I stop paying them £48 p/m for do not delivering what we had in contract. Raise case in CEDR and win. Very poor customer service.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-07-27
- Comments
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I pay £48 for 900 Mbps coz that what I can have in my area and....the MAX what I got is 50Mbps....what I can do?
- Location
-
- Location
- hove
- Reviewing
- Vodafone
- Date
- 2019-07-13
- Location
-
- Location
- Leyburn
- Reviewing
- Vodafone
- Date
- 2018-04-03
- Comments
-
I changed from BT to Vodaphone as cost was half that of BT with 5x faster speed promised. The experience has been a disaster. I live out of two addresses and Vodafone refused to deliver the router to the supply address as that was not the address recorded with the payment card. Not a major problem, as my wife was at the card address at that time. The delivery driver arrived at the expected time, but waited only seconds for the door to be answered before leaving - my wife answered the door to see the driver turning the corner. An email was sent promising delivery the following day but no time, and no facility to contact the delivery people. My wife stayed in all day to receive the parcel the following day, changing her prior arrangements, but there was no delivery. Eventually my wife drove a round trip 40 miles to collect the router. The following day my BT supply terminated. I tried connecting through the old BT router but could not make this work. When my wife arrived from the other property with the router I spent several hours trying to make it work. Eventually, on waiting ages for Vodafone service to answer the phone, I was told that my scheduled day for connection to Vodafone had been postponed a week as they had been unable to arrange engineering works. So I am left without any access for a week. When I finally did get service I find download speed is only a fraction of that advertised. I reported this, but two weeks later I have not had any improvement. On top of that, in my backlog of emails I find one from Vodafone saying that an engineer had called for the installation as arranged, and as I had not been in for the appointment I would be charged a fee. But no appointment had been made - this was the first I had heard that any engineer visit was necessary, and anyway I had been in at the property all day on the date they stated and no engineer called. When I did get service no engineer had been to the property for the supposed works. At this point I discovered that the internet was way slower than promised speed. I reported this, but two weeks later I have had no resolution. I really wish I had not signed up with Vodafone, but committed to an 18mth contract now. Hopefully, once everything is sorted out and working properly it will be OK, but not very confident. I would advise others to stay away from Vodafone.
- Location
-
- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
-
If I could give no stars for satisfaction I would.
Supposed to have Gigafast broadband on 24th September but installers messed up the installation blaming City Fibre for a blocked duct.
City Fibre came out on the 28th and repaired the mess that Vodafone had done and even put the cable through to our back door so that Vodafone could come out to attach it to the router.
Since then nothing from Vodafone despite constant calls to them being passed from person to person.
Today spoke to a manager who said Vodafone couldn’t do anything until City Fibre had been out even though I kept informing him they had been out and left the fibre optic cable hanging outside to just be connected.
Sent a complaint through Resolver on the 1st October and Vodafone can’t even be bothered to reply to that!
Terrible service and intend to cancel Vodafone and carry on with old supplier EE which surprisingly is still working because Vodafone didn’t do the swap over on 24th August.....thankfully.
- Location
-
- Location
- Stalybridge
- Reviewing
- Vodafone
- Date
- 2024-01-25
- Comments
-
My internet is always problematic. My booster box doesn't work, always resetting it, works for a day then stops. My 4G back up never kicks in. I rely on broadband as I work from home a lot, due to issues ost days I end up having to connect to my mum's SKY broadband as she lives next door.
- Location
-
- Location
- North yorkshire
- Reviewing
- Vodafone
- Date
- 2017-03-13
- Comments
-
I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
- Location
-
- Location
- Carmarthenshire
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
- Location
-
- Location
- Abbey Wood
- Reviewing
- Vodafone
- Date
- 2017-09-15
- Comments
-
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released.
The switch over was painless, I was told to plug the router in before 8am on the morning of the switch over. I plugged it in at 6:30 am , and the service was already live.
Speed is better than BT, 76m line and am getting 74m+ was only managing 68m on BT.
I was using my own Netgear router with BT as the home hub is one of the worst routers I have ever used and asked if I could again , I was told that was not possible, so I have run there router since install and have found it to be as good as my own.
Remember to switch the channels from auto to another one, I use wifi analyzer on my phone to see the best channel to use, this removes any problems with wifi clutter from other peoples routers. Changing channels is simple with the Vodafone Router's simple web interface.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2021-04-24
- Comments
-
I have been with Vodafone broadband for several years. Regular dropping of the broadband connection over a period of several weeks has become almost an annual event. Their techinical helpline, even if you can manage to get past their robot assistants, is next to useless. After being talked through the usual farcical script of unscrewing the test port in the telephone socket etc, I have usually eventually managed to get Vodafone to agree that there is a fault. In the past it has often been resolved by them re-setting my router. This year, having had more than 10 drop outs a day, I've had two engineers out who have checked the system and made some changes both in the house and in the cabinet over the road, but although there has been some improvement it's still dropping out, mainly in the evenings. The last engineer was very clear that if the problem continued it was a problem with Vodafone and not the network. I'm absolutely disgusted with the appalling level of service, and I would advise anyone looking for a broadband provider to avoid Vodafone like the plague.
- Location
-
- Location
- Tamworth
- Reviewing
- Vodafone
- Date
- 2023-01-09
- Comments
-
I joined Vodafone in July 2022 and they've been surprisingly bad. The connection has dropped regularly since the beginning, but in the last 10 days the internet has had complete outages for hours at a time, getting increasingly worse. Prior to this, I was supplied by Talk Talk and, latterly, Plusnet without issue. I regret joining Vodafone and hope - given that their poor service breaches the contract - to switch to someone else soon.
- Location
-
- Location
- WASHINGTON
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
-
AVOID - CHEAP BUT VERY, VERY POOR. Wont take long to wish you'd paid more to go elsewhere.
Great if you like buffering, you'll ge plenty of that.
Can't watch anything on any platform through a smart TV that is no further than 8 metres from the router.
Internet speed checks say the speed is fine so it's clearly the equipment. Bought a booster to try and help but even thar didn't improve matters.
Had a number of conversations with them and received empty promises.
Gathered all the evidence and they agreed to terminate the contract.
- Location
-
- Location
- N.London
- Reviewing
- Vodafone
- Date
- 2023-11-25
- Comments
-
Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
- Location
-
- Location
- Stockbury
- Reviewing
- Vodafone
- Date
- 2020-07-04
- Comments
-
Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company
If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-23
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-18
- Comments
-
1mbps speed since connection date. Impossible to get through to customer service, over 1 hour wait time. App doesn’t work. Online chat doesn’t work.
Stay away
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
-
I change from Sky to Vodafone as they promised me Super Speed Internet. The first two weeks it was like promise, then it kept dropping out and would not connect. Which is very annoying when watching Netflix. I’m now using a lot more Mobile phone data than home broadband. I spoke to customer service which was useless and was very difficult to understand. They said I can not cancel as it’s over 14 days, how convenient! Eventually they agreed they would send me out a engineer. Who did not turn up after spending the whole day in waiting. Very upsetting. And yes, I am still getting charged for piss poor internet. So people I’m warning you. Please please do not use Vodafone as your Home broadband!!
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2019-12-19
- Comments
-
My WiFi is absolutely terrible Can’t even load up google , worse WiFi I’ve ever had no doubt and it’s ruined all my work doesent work at all !!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-04-02
- Location
-
- Location
- Addlestone
- Reviewing
- Vodafone
- Date
- 2020-05-17
- Comments
-
Whilst the price and speed package was very well priced and i gone for it, using it for 6 months it has been unreliable service on monthly, weekly and daily basis, i experience frequent broadband disconnections and reduced speed, for example for the last 7 days i am running on 8Mbps download speed where is my package is 65Mbps.
I didn't think its possible these days to have such unreliable connection and every time the speed issue gets resolved, its just matter of days when it drops again.
Never had this issue with Sky, and even think of TalkTalk its been better.
Its been such a waste of time constantly reporting these issues. Will be looking to move away
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-10-21
- Comments
-
Just incompetent customer service. Since I joined they still can't fix my issue with logging to my account. They communicate very badly about the progress just suggesting me do so smth that doesn't work, ignore my emails or respond with robotic template. Also WIFi connection is not stable, my TV has issues connecting to the network as well as some of smart bulbs. After 3 months of the service I decided to leave.
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-05-15
- Comments
-
Happy with speed but it did disconnect at least 2-3 times a month for a few minutes, so not entirely happy with the continuity of the service. The biggest thing I'm annoyed with is that Vodafone ask for the router and accessories back after the contract ends(mine was 18 months). They keep threatening with a £72 fine if not returned in the original package and condition. They didn't bother to send the return bag as promised even after I reached out to them twice. Still figuring out how and where to return the the device. Don't know how such a basic device can cost £72 beats me. I am never going to use Vodafone ever or recommend it to anyone. Sad and disappointed.
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2023-04-27
- Comments
-
I took out a 24 month contract in January to start in february. It was going well. Until April... They put the prices up, even though I am in a contract, my contract says in big wording 24 months payment of 'blah' after contract it'll be 'blah'. In the terms and conditions it states April is when they raise their prices... I thought well I'm in a contract so won't affect me... WRONG! It does! They put it up almost an extra £3.00 per month, (it's a percentage they use, £20pm it's extra £3, £30pm £5). And they'll put it up again next April! I phoned them and was put on hold by a person that could only just speak English, she put me on hold no end of times. I was getting extreamly frustrated ad I'd been on the phone 43 mins for her to keep putting me on hold. When she finally understood what was going on she kept saying the same thing 'national prices' like it was given to her in a script to read. Which made me even more angry. I then got put through to someone else, who again, could only just speak English and was saying the same thing. So by this point I've been on the phone for hour and 15 mins, I've had enough I want out, they've changed the contract, so can I. I told her I don't require their services and cancel the broadband, they told me I'd have to pay so much to get out the contract.. So in the long run, it wasn't worth coming out of contract. I will never use Vodafone ever again! I'm just going to have to add it to the list of do not use companies. They've backed me into a corner I can not get out of and they didn't make it clear when taking out the contract. I am absolutely livid! Please do not use this company!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-25
- Comments
-
I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.