3,590 Customer Reviews over 359 pages
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- Location
- cornwall
- Reviewing
- BT
- Date
- 2009-09-24
- Comments
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promised a speed of 2.5-3 mbps, never had such a speed in 10 months of being with them. The best we have had was 1.5 for 2 days, average is 500 kbps, but normally speed is between 400-30 kbps ( yes 30 kbps slower than dial up modem )speed up to the router as 8 open reach engineers will testify is 2.5 mbps, so line etc is OK, but b.t. keeps the speed low at their end.
- Location
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- Location
- windlesham
- Reviewing
- BT
- Date
- 2009-09-23
- Comments
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Dismal speed.Indian call centre.Speaks volumes.
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2009-09-18
- Comments
-
BT has to one of the worst run companys i have ever been with. The customer service is terrible and the speeds which they say you will get are a complete lie.
- Location
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- Location
- Buckingham
- Reviewing
- BT
- Date
- 2009-09-16
- Comments
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Its ok if nothing goes wrong, but any "Techie" calls go to India and the English is barely understandable - no use when trying to explain things. I was trying to get to the bottom of why I was getting a low signal but I couldn't understand what the Indians were saying and they couldn't understand me !! Left in the lurch.
- Location
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- Location
- enfield
- Reviewing
- BT
- Date
- 2009-09-14
- Comments
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After 7 years of support to BT, I still pay £26.99 per month for about 1.88Mbps download. I have asked BT for a fixed IP address as compensation for such poor download speeds in order that I can host an exchange server, but they have declined stating I should re-sign up to a business account, but the speed may well stay the same as it is now.
- Location
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- Location
- Home
- Reviewing
- BT
- Date
- 2009-09-12
- Comments
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Difficulty undrstanding customer Services
- Location
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- Location
- Harrow, North London
- Reviewing
- BT
- Date
- 2009-09-09
- Comments
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My line is ADSL2+. I am 850 meters from the exchange. The internal wiring in new. I am getting 750kbps downstream.
- Location
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- Location
- Eaton Socon ST NEOTS Cambs
- Reviewing
- BT
- Date
- 2009-09-08
- Comments
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SKY was very slow and timed out regularly and particularly in on-line auctions. This resulted in not being able to bid and losing items by the time of re-setting back. SKY also sometimes completely disappeared just leaving LAN connections and no (Big Computer Icon)Internet Connection. I joked when leaving SKY I could 'RUN FASTER' :-) The upgrade they gave me for an extra five pounds a month was no better. I did give them a chance but nothing changed. To-day I received and setup the BT hub package I ordered.It was effortless,in fact all I did was connect the wiring(ADSL Filter,Phone Wire and LAN wire). It is so fast 100% faster than SKY nearly 6mb to SKY's 3-4mb. I'm glad I switched to BT, a better service for less.
- Location
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- Location
- warrington
- Reviewing
- BT
- Date
- 2009-09-06
- Comments
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very poor speeds, Dial up was faster, average speed is around 180KBps - 240 Kbps (or 0.18 -0.24Mbps). Ringing customer services gets the same responses, although we told you it would be a 4Mbps line that is a maximum and I can see you were suposed to be quicker I change that for you now. Every 6 months you ring the speed increases to 2 - 3Mbps and then slows down with in a few weeks.
- Location
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- Location
- YORK
- Reviewing
- BT
- Date
- 2009-09-06
- Comments
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They, BT , are a joke. I pay for up to 2MB per second. I get 320kbs. The service is not good, they take the micky. You are unable to speak anyone who is interested. If you complain enough the speed may improve, for a short time!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.