3,590 Customer Reviews over 359 pages
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- Location
- England
- Reviewing
- BT
- Date
- 2009-08-07
- Comments
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we have never had wireless broadband, had to use ethernet cable, is so slow unbelievable. after numerous calls with very little useful help, engineer found we have a faulty service cable to property, still not fixed. quite often we have no access to internet at all for long periods of time, customer service is a lol. cost nearly 50 pound a month, bt vision not available at all. still given runaround every time we call, not to mention total chaos with biling. if we ever get a decent tel line, will change asap. in short bt a waste of money,time,
- Location
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- Location
- NORFOLK
- Reviewing
- BT
- Date
- 2009-08-07
- Comments
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At the moment I am paying £37 a month to receive between 150-380 kbps. Every time I complain it raises to about 1.4 mbps which is still not very good. Methinks it is time to stop the direct debit.
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2009-08-07
- Comments
-
The response from BT is good, but you are talking to somebody in India, although they are always polite and helpful, it is sometimes hard to understand them, I was told I could achieve up to 5megs if I went with BT, for months I never got more than 485 kbps downloading, I tried every way to try and improve the speed myself, but to no avail, I bought and fitted an Iplate, but got no improvement, I have spent endless phone calls to the BT help desk, they have eventually got my speed up to just over 2 megs downloading and around 450 kbps uploading,
- Location
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- Location
- MALV ERN worcester
- Reviewing
- BT
- Date
- 2009-08-06
- Comments
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MAKE no mistake BT cost a bomb and charge TOO much, but in return you get an A1 service(24/7) and i've had 3 outages in 3 years lasting a total of 30 mins.
- Location
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- Location
- Peterborough
- Reviewing
- BT
- Date
- 2009-08-06
- Comments
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I am supposed to get at least 3mbps out of a package supposedly for 8mbps. As I live less than two miles from the relevant exchane (in a straight line the download speed of 0.94 mbps and upload speed of .331mbps are absolutely appalling. I have complained, had the line checked, etc, etc, and all they can tell me is that the speed is unlkely to improve! I cannot get a cable supplier, as the street I live in is paved, not tarmac, and, despite there being a utility strip down the side of the road, the cable companies will not lay it.
- Location
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- Location
- North London
- Reviewing
- BT
- Date
- 2009-08-04
- Comments
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BT need to invest to maintain technical quality. I have just switched to Virgin
- Location
-
- Location
- Monkton, RAMSGATE< Kent.
- Reviewing
- BT
- Date
- 2009-08-03
- Comments
-
When I chose BT I was told that I would get up to 8Mbs download speeds. When I run your speed test the reported speed of my line is recorded as being able to support 3.42 Mbs but the actual achieved speeds are reported as between 38 and 64 per cent less than I should be achieving.
- Location
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- Location
- easington colliery
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
-
internet keeps going off when or just after I download films.. was pretty good until it went off on thursday 30 july . I called bt , was on phone for 3 hours on thursday. 4 hours on friday. 3 hours on saturday, 1 hour sun morning. and I just tested my download speed which was 5.09
- Location
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- Location
- Weston super Mare
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
-
I have been with BT 18 Mths now and their service has been terrible. My broadband conection is so slow its only just above dial up speeds. ie not in Mb but messured in Ks and not even many of them . All i can say is the connection is stable but at this speed its sometimes quicker to post a letter. In the 18 mths my service has gone down 3 times each time taking days to get put right
- Location
-
- Location
- Staffordshire, UK
- Reviewing
- BT
- Date
- 2009-08-02
- Comments
-
Broadband connection speed varies from 3000kbps down to 250 kbps depending on time of day. It is usually slow. Lines have been tested by engineer during visit to location and are OK. Modem router has been changed but results are the same on 2 independent computers.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.