1,366 Customer Reviews over 35 pages
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- Location
- London SW9
- Reviewing
- Post Office
- Date
- 2017-07-11
- Comments
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Thankfully I only signed up for one year on a 'special'offer. Special? Router always losing internet connection then reconnecting itself within 3 to 4 minutes and it usually does so right in the middle of me doing something important. My Desk top PC is wired to the router. The longest I have had the same IP address is 3 days, but it usually changes every day. Yesterday router went off line 3 times within 15 minutes. Speed is okay for what I'm paying but the dropping off line is stressing me out.
Customer service wanted to send an engineer, I said no! I know everything my end is okay including new filters and the latest genuine 'phone wall socket.
- Location
-
- Location
- derry
- Reviewing
- Post Office
- Date
- 2017-07-06
- Comments
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after getting rubbish contract with p.o. i cancelled. i gave them no money. please rember, you all have customer rights. they came after me but i stood up to them. now im with new company and much happier.
- Location
-
- Location
- Morayshire Scotland
- Reviewing
- Post Office
- Date
- 2017-07-04
- Comments
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I have only been with the Post Office for two months and due to the really slow speed and Wifi keep dropping, I am currently upgrading to super fast option. I really didnt want to do that because I moved from BT to PO for a cheaper package. But having signed up for 18 months I am now stuck with it. Once of the most disappointing aspects of them is, I use a Macbook Pro and not only could I not view my bills online, I couldnt get any of my account info to load until I uploaded (downloaded?) their virus protection system. This is daft because Apple have superb firewall protection anyway. Also, I have emailed the help people several times now because I have been charged £58 x twice to activate the system. Trying to get that one payment returned is becoming a nightmare. Phoning the help line is also difficult as the call handlers dont seem to understand what I am saying. I will review again once I have got this muddle sorted and the faster broadband is up and running. But, at the moment I think I will be returning to BT at the end of my 18 month contract. Disappointed, but to be fair, I will hang fire for now.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2017-06-29
- Location
-
- Location
- Wigan
- Reviewing
- Post Office
- Date
- 2017-06-28
- Comments
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One star is more than they are worth .... avoid at all risks !!! Unhelpful staff and charge you for an engineer ... no fault found by the engineer so a charge is issue .... but offer you a credit for loss of service ... The two do not go hand in hand. An expensive charge because no fault found but offer you a credit for loss of service. Internet extremely slow !!!!! Never again will I entertain a useless company
- Location
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- Location
- cambridge
- Reviewing
- Post Office
- Date
- 2017-06-18
- Comments
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The service was bearable up till i got my xbox one s. now it takes over 7hours for games to update or new games to download. Great customer service though and very helpful, english based customer service team who are very willing to help. If you dont need a broadband for gaming or downloading much then are good for basic things. will move to a broadband faster for gaming.
- Location
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- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2017-06-16
- Comments
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Do not sign up with these morons. We signed up for an 18 month contract. Everything was good for the first week. then one day the next week, no internet. Checked the phone and we were getting calls for another number. If we dialed our number it went to even a different number. Customer service would not help and threatened us with court if we cancelled. 1 month later still no internet and crossed lines!!!
- Location
-
- Location
- Eastbourne
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
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Do not take out a contract with the post office!
We are moving house and have 3 months left on an 18 month contract, according to customer service we have two options, either pay a cancelation fee or sign up for another 18 month contract at the new property! I am quite happy to take the existing contract to the new property and then decide what to do in September but the post office won't do that!
This is blackmail!!
- Location
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- Location
- scotland
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
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I really do not recognise the reviews I am reading as being from the post office. I think perhaps it is only those who are unhappy with their service that write reviews to vent their anger. It seems that every broadband provider is terrible that you would not touch any of them with a barge pole if only read these reviews. I have been with the post office for 2 years and they have been the most reliable provider I have been with. I have had no problems at all in this time and on the couple of occasions that I have called customer services, it has been answered quickly and dealt with immediately. I have had a good broadband speed and really cannot fault the service at all. Personally I would highly recommend the post office
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-06-14
- Comments
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I wish I had looked at these reviews before I switched to the Post Office Broadband. Very unreliable! I have worked with computers for over 20 years and I think the bulk of the problems with the service lie within the cheap and nasty modem/router that they give out. With 14 months to run on my contract, I'm going to replace the router with a better unit myself.
- Location
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- Location
- Kettering Northants
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
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Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
- Location
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- Location
- pontefract
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
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I am coming to the end of my contract with the post office (thankfully) I cant say any thing good about the internet service they provide it has always been slow and the router would drop out several times per day, when I complained I had to do some tests with the phone socket and I was told an engineer would contact me within 24 hours, but it was a week before an engineer contacted me and said their was nothing he could do, after complaining the internet drop outs became more frequent and speed fluctuates from 2.4 mbps down below 1 mbps its becoming nearly impossible to connect to the internet, I gave my new provider my contract finish date but because open reach engineer will be coming to connect me 9 days before my contract ends the post office are going to charge me for early termination of my contract even though I have paid my bills up to the contract end date
- Location
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- Location
- middlesbrough
- Reviewing
- Post Office
- Date
- 2017-06-10
- Comments
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DO NOT TAKE OUT POST OFFICE BROADBAND, YOU HAVE BEEN WARNED< COMPLETE RUBBISH.
- Location
-
- Location
- Crumlin
- Reviewing
- Post Office
- Date
- 2017-06-10
- Comments
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I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-06-05
- Comments
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Don't even deserve 1* really but no option to go into minus. Barely any constant connection, it's off more than its on. Shocking customer service! Poor value for money, in fact no value for money!
- Location
-
- Location
- Ford,Litherland
- Reviewing
- Post Office
- Date
- 2017-06-02
- Comments
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Very poor quality for people who like to play on-line games
- Location
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2017-06-02
- Comments
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APPALLING....Don't know how to describe such a bad service. Had been one of their customers for 8 years. When we moved home, they failed to connect us twice, despite promises. I then cancelled....& ordered with BTW, a few days later, I discovered that they connected me, despite the cancellation, and sent me a bill of £237 for early termination!!! The people I talked to on the phone did not want to accept any responsibility and tried to force me to stay with them for an other 18 months! Hopefully BT offered to pay the fee for me. I sent a recorded letter to their manager...never got any reply .
- Location
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- Location
- swansea
- Reviewing
- Post Office
- Date
- 2017-05-26
- Location
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- Location
- preston
- Reviewing
- Post Office
- Date
- 2017-05-22
- Comments
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diabolical. and not that cheap. can get virgin at 200mbs for a fiver more. total rip off
- Location
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- Location
- BRISTOL
- Reviewing
- Post Office
- Date
- 2017-05-18
- Comments
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I have been with the PO for a number of years and they have had their moments.But it is cheaper than most and you get what you pay for.Some of the reviews seem exaggerated to me people just following the flow.The essentials package does what it says on the tin and provides quite a good service taken overall I would say the service is acceptable there are probably better but you pay a lot more for them.
- Location
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- Location
- New Malden
- Reviewing
- Post Office
- Date
- 2017-05-16
- Comments
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I am a post office colleague and I am on this bad broadband for last 4 years. The broadband speed is always very low. Due to the staff discount I was kept quiet and recently the network was very poor and couldn't able to watch a TV program even. Contacted the post office technical support team and the customer service was rubbish. The lady who spoken to me has to get some Customer service training. She wasn't ready to tell her name either. Lodged a complaint and no one contacted me yet.
Regarding the broadband they have asked us to do the many internal checks and we done everything. Every single time you call them They don't want to log in your account and see the notes and ask you to tell everything from the beginning (including they even ask you to do the internal checks without knowing why we are calling them this time)
Finally asked us to do the network speed test via their recommended website. Website says 2.1MBS only we gets and submitted. But CA keep in saying you are getting 4.76mbs and then I really don't know why they want us to do the speed check. When I was explaining to the CA he said they can do nothing about it and they can send an engineer but if any internal faults we have to pay £144. Ridiculous!
Now I have cancelled it and switched to an other network.
I WOULD NOT RECOMMEND TO ANYONE!
- Location
-
- Location
- Milford haven
- Reviewing
- Post Office
- Date
- 2017-05-14
- Comments
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Absolutely awful worst broadband I have ever had, even the old dial up system was better than these.
The modems are complete rubbish the technical support isn't told me I needed a new printer, spent £80 on a new one and still didn't work properly.
Avoid at all costs, I'm stuck with them for another 16 months
- Location
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- Location
- Mid Wales
- Reviewing
- Post Office
- Date
- 2017-05-10
- Location
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- Location
- Carnforth Lancashire
- Reviewing
- Post Office
- Date
- 2017-05-10
- Comments
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Don't sign-up with this lot: their modems are poor quality and unreliable; their customer services is non-existent and they are totally incompetent into the bargain. I did without broadband altogether for most of last year and the promises I got from the Post Office for customer services to contact me; engineers to call etc never materialised. It took me hours of hanging on phones which aren't ever answered promptly and writing e-mails which often weren't answered at all before I was able to diagnose the problem myself: the original modem I was provided had given up the ghost and a replacement one didn't work. Six months at least without a service but they still took my money. I have gone to the Ombudsman about this but they are not much better although I have got at least a fraction of the money I paid for a non-existent `service' refunded as a result: the Post Office would have refunded me precisely nothing...
- Location
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- Location
- Shropshire
- Reviewing
- Post Office
- Date
- 2017-05-07
- Comments
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The worst of a bad bunch, customer services is useless and sales are worse
- Location
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- Location
- knutsford
- Reviewing
- Post Office
- Date
- 2017-05-04
- Comments
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I cannot access my account because I'm told I must update adobe flash player. I don't know how to do this and when I told the person this I was advised (politely) to go elsewhere. I was advised to do this when I complained about slow speed.Not what I call good customer relations
- Location
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- Location
- ilford
- Reviewing
- Post Office
- Date
- 2017-05-02
- Comments
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Disgraceful service all round after 6 month with probably 50 calls and 3 modems I could not connect continually for a full day sometimes dropping out up to 50 times a day.. Customer services are polite and try to help but the “expert” technicians I talked to were rude and unbelievably ignorant, asking me to” borrow someone else’s computer to test my system” after my two Ethernet connected PC failed to stay connected. I build PCs and have experience with modems ect although unix types.
They cannot get bill right and demand money that you don’t owe with “well just pay it and we will refund you next time. AVOID AT ALL COST. Half star for they polite customer services None for anything else
- Location
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- Location
- Strathaven
- Reviewing
- Post Office
- Date
- 2017-05-01
- Comments
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I have been with Post Office for a number of years but have to say the broadband service dreadful.
Each time I have no service I am told it is internal. The last time we had no phone for several days. The engineer called after I said I would pay the money to get it fixed.
All the sockets were opened up, the engineer was in the loft checking things out. I often wonder if these people go into their own homes with the large boots on and traipse all over the place.
Eventually, he decided it must be in the local exchange and he could be gone for quite some time. After a few hours he returned to tell me
the fault was in exchange which had been upgraded just recently and some engineer had let a piece of wire or metal drop into our connection causing the fault!!!!!!
After this time when I rang they want to get engineer to call and check the house again!!!! Why not start at the exchange where the previous fault was detected.
I am looking for another provider as Post Office is just the pits.
- Location
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- Location
- Westward Ho! Devon
- Reviewing
- Post Office
- Date
- 2017-05-01
- Comments
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I have not marked ANY stars as the Post Office does not score any.
I`m over halfway through my 18 month contract and the broadband still has not been sorted out. The story is too long to recount here, just suffice it to say: "Please do not sign up with the Post Office".
P.S. I can`t remove the last star!
- Location
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- Location
- Whitburn
- Reviewing
- Post Office
- Date
- 2017-04-25
- Comments
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Don't ever have circumstances where you end up in arrears. Pay off most of your bill and they'll suddenly cut off your broadband without warning, then when you pay the last sliver of the bill, you won't see anything of your service for "up to 5 working days".
Fat lot of help when they can switch your net off at the drop of a hat, but it'll be a week before you get it back.
At 21 quid a month, I don't think I'll be keeping this service. The download speeds are dreadful - a small Xbox live game takes hours to download, and you can't do anything else whilst doing so...
Overall, I'd give lower scores, but decided to be generous.
- Location
-
- Location
- lowestoft
- Reviewing
- Post Office
- Date
- 2017-04-24
- Comments
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DONT DO IT STAY AWAY FROM POST OFFICE I can not think of a single thing to say that is good about the post office we will just be glad when we can change provider next month
- Location
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- Location
- Tyne and Wear
- Reviewing
- Post Office
- Date
- 2017-04-20
- Comments
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AVOID AT ALL COSTS!!!! EVERY day I have trouble connecting to Internet. I have been on this supplier for over a year and wish I could afford to pay to dump it. My connection date came and went. After many calls to helpline and testing my line. Also me having to unscrew a socket which should not be expected of customers. I am disabled and found it quite difficult to get socket off. After a week an engineer was sent out and problem was a cable supplied with router! Whatever you do.... get your Internet somewhere else, anywhere else!
- Location
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- Location
- Crumlin
- Reviewing
- Post Office
- Date
- 2017-04-20
- Comments
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speed to slow below average for my area. also for last 14 months i another but trouble with it every day it play up i either can't connect or can find website because it run to slow. also put complaint in and i never heard it.Do why paid £26.99 for heap of rubbish.
- Location
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- Location
- Torquay
- Reviewing
- Post Office
- Date
- 2017-04-14
- Comments
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After my husband died,I decided to get a better deal (helped by my son) so opted for post office broadband as it seemed very reasonable and also included a new phone line(can't remember the deal it was less than a tenner I'm sure) I had complained for years to my previous supplier Fuel Broadband to fix my crackly line....never any joy from them,so I ditched them and got a new line for next to nothing and unlimited broadband on a very cheap deal (including weekend calls abroad)....Having read all the reviews on here I wasn't optimistic but I have to say I'm very pleased,I can't grumble about the broadband or telephony at all,it's all been reliable and I'm able to do all that I want, including using Netflix and catch up TV without any problems!! For me it's been great....Sadly it would appear I'm the exception!!
- Location
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- Location
- Northern Ireland
- Reviewing
- Post Office
- Date
- 2017-04-09
- Comments
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Do not sign up to this isp. Live in rural area and was with bt, Internet wasn't too bad but didn't like the price hence my thoughts to sign up with the post office. Worst decision ever! Speed of 0.5mbps, to update a game on ps4 told me 80hrs.
Was stuck with them for a month, had to go through a series of tests on a laptop to prove how bad the speed was and they finally allowed me to cancel. However even though they let me cancel I'd still payed £80 upfront and when asked for my money back I was told I would get a £5 good will voucher. So one months Internet which didn't work cost me £75.
To top it all off I got a call from someone claiming to be tech team from the post office who told me they would fix my WiFi. That took remote access of my pc, turned out to be a scam and I was robbed of further £100. Makes me wonder if post offices servers are hacked as these people knew full well of my technical issues.
Id never sign up to them again for anything. You get what you pay for most of the time and in this case it proved to be true. Don't be tempted by there offer £20 or not, you don't want to paying for something that is useless. Please avoid.
- Location
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- Location
- Bristol
- Reviewing
- Post Office
- Date
- 2017-04-09
- Comments
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Service is unbelievably poor. We are literally talking 100k to 300k download speeds and highly frequent timeouts on upload and download. Technical team are rude, provided misleading information and did not resolve any issues, apparently they will 'try' to submit a ticket, haven't heard back from them in weeks. DO NOT USE THE POST OFFICE FOR ANYTHING. THEY ARE A 3RD TIER RESELLER. THEY ARE RESELLING THE RESELLERS SERVICE, TalkTalk. Save yourself the hassle and spend a tiny bit more money to get a service that you won't regret engaging with. Am putting full complaint to execs of Post Office as it is a disgrace they can continue to sell services that they can not deliver and talk to their customers in a rude and aggressive manner.
- Location
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- Location
- Swansea
- Reviewing
- Post Office
- Date
- 2017-04-06
- Comments
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DO NOT GO WITH POST OFFICE !!!!!!!!! signed up with post office.. cancelled the engineer as deicded to move and still being charged £64 pound for something that's never been plugged in and they can see that there end !!! My partner decided to go with them as they the cheapest and had took 4 weeks to set up worst thing we ever done had so SLOW Internet rang up at least 100 times in your months finally left them because of no broadband was promised discount on account for no Internet. No discount and a cancelling charge of 169 without the bill rang to cancel on the 6th April and being charged until 21st !!! Don't accept payment plans being passed to debt recovery. Absolutely disgusting everyone iv spoken to is rude and abrupt !!! Worst customer service wish I could put 0 !!!!!! DO NOT DO IT
- Location
-
- Location
- Glastonbury
- Reviewing
- Post Office
- Date
- 2017-04-06
- Comments
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Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
- Location
-
- Location
- Beccles
- Reviewing
- Post Office
- Date
- 2017-04-05
- Comments
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Okay so I was with BT and my internet was acceptable at a stable 3.5mb. Not great for broadband and costing £41 a month I felt bitter, so I joined post office at half the price.
Post office was live and my speeds were exactly the same as BT. This lasted for around a week until BT switched off their service or however it works... My speeds then dropped to 0.4mb and is now the equivalent to dial up. Pictures don't load, video takes a lifetime and then cuts out a few times so you have to restart. Online games are just not possible and I feel I have been sold a product not fit for purpose. This speed is also less than half of the lower end estimated speed of 1mb. I'm hoping because of this that I can cancel this contract without too much hassle but I may be wrong....
My 4G on my phone is far better and I wish I was exaggerating. DO NOT DO IT!
- Location
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- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2017-04-05
- Comments
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Worst customers' service ever! The admin and accounts teams are highly incompetent, technical support totally inept.Their website and customers' service phone line are useless, which speak volumes about them. f you have a problem they'll manage to make it worse, with no reference or names to go back to.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.