TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3517 customer ratings since 2020-10-26 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,261 Customer Reviews over 157 pages

  • Reviewer
    Location
    hoirnchurch essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    they offered me the essentials package as contract was nearing end.Advisor told me I would have all the same deals as before but with a few extras, so I agread to another 18months contract.When I got info through post I did not have anything like as good a deal as before and the cost had gone up by£4 month.When I complained to customer services I was told I had agread to the contract on the phone so if I didn,t like it I could cancel contract for £13.00 a month x18months.I would warn talktalk customers that if they get a phone call from advisor to renew contract don,t agree over the phone.ask for detail in post before you agree to renew.Hope this might save you the hassle I am having.
  • Reviewer
    Location
    scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been very disappointed with talk talk of download speeds as low as 1 to 3mb and uploads as of 334.I am fighting for a mac code and have been cut off twice. When I ring back the option of leaving talk talk has been removed. I have played fair with them.When I emailed to get an answer re mac code their expert suggested £28.00reply fee.
    Can anyone help or should i stop my payments as i am out of contract period. Tomtom
  • Reviewer
    Location
    Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
    Dreadfull service, how do companies like this ever get to be big.
  • Reviewer
    Location
    Tideswell
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      4 stars
    Comments
    Have tested speeds with numerous test sites, all show much lower speeds than Talk Talk test shows,is this a coincident? I think not.
    Customer service is appalling once hooked,takes months and hours of calls to rectify problems mostly getting billing wrong.Cant wait until contract runs out so that I can change suppliers.This is the worst company I have EVER dealt with over fifty years of buying services.
  • Reviewer
    Location
    Huthwaite
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed is inconsiderably low. 1.5GB files take about 12 hours to download, and i end up dreading trying to download anything more than 200MB.
  • Reviewer
    Location
    cambs
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    just upgraded to bradband pro - dont bother had 5-6 meg on 8mb upgraded to 24mb now getting 4mb customer service is a joke on hold forever then get thru and told to ring another number that doesnt exist twice started at 8am still going 2 hrs later - Virgin here i come
  • Reviewer
    Location
    Billericay
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Contracted speed is 8Mb - and peformance is OK at >6Mb most of the time. However, most weekday evenings, speed drops, sometimes as low as 1Mb or less. Suspect Talk Talk have been greedy and oversubscribed their service. Customer services hopeless - they can never find my account, even though they installed a new line and provisioned the whole service from new. Overall service is OK, but I would prefer better speed in the evenings.
  • Reviewer
    Location
    Woolwich
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Customer services is atrocious. Hardly ever get anywhere with them. 90% of calls are abroad which takes an hour to get to a UK service which actually try help. (if they succeed or not is a different question). Download speed is the only thing which isn't too bad (6 mb / 8 mb). 40 gb cap is a pain in the arse, but i can't upgrade due to not being the bill payer. Reliability is awful, cuts off whenever we go on the phone, even random times. Filters seem to do more damage than good.
  • Reviewer
    Location
    Duns
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Slow speed and fluctuates too much. Customer support bad.
  • Reviewer
    Location
    Leics
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    DO NOT USE TALK TALK.

    I am an IT Technical professional and have spent hours trying to fix talk talk broadband for other people! They have now bought and integrated my existing provider (PIPEX) and guess what, I haven't had a broadband connection for the last 10 days!!

    After 5pm their 10p per minute helpdesk just says "your position in the queue is greater than 9" or "We are really busy, call back later" and hangs up on you. It also then closes at 9pm.

    I have endured the long wait times and spoken to them 4 times now and have been promised someone will call me back, but they never have.

    Sign up to Talk Talk at your peril!
  • Reviewer
    Location
    Stratford-Upon-Avon
    Reviewing
    TalkTalk
    Date
    Comments
    Changed to Talk Talk from Tesco. Firstly, they never sent the modem and CD package before the activation date.(still haven't got it) Lucky I have my own modem. Don't know what my E-mail address is because of this. The speed has never been so low. OK, so my village has always been a bit of a problem area for broadband but was enjoying 1mb speed for about a year. Talk Talk speed was only around 0.2mb. When I phoned customer "service", they told me there was a 14 day stabilization period where their engineers are still fiddling with settings and stuff, which they never stated when I signed up. Every other provider has given full speed immediately. Customer Service is less than absoloute crap! On hold for ages, speaking to a different nationality every time, got hung up on, trying to tell me their modem is better than mine, bad attitudes and apathy is all you will ever receive from this bunch of lying, timewasting, stress making idiots. Talk Talk? More like ALL TALK!!! Stay far far far away!
  • Reviewer
    Location
    Truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with Talk Talk for about a year now and although the customer service is good the speed can be slow at times, however I am about to upgrade to Pro soon so fingers crossed.
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I signed up to TalkTalk on 30 Dec 2009 and am still waiting to be connected (it's now 22 May).

    I have had nothing but problems from them and have to say that the best customer service I get is when I call the cancellations department.

    First they failed to inform the BT engineer checking my line was live to install a new socket (my original socket is attached to a front door where there are no sockets and a very hot storage heater).

    This then led to a delay as the engineer had to come back out to install it. Since then I've had numerous excuses about there being issues with the connection and nobody seems to know why.

    I'm so fed up of waiting now that if come Tuesday (25 May), the latest date they said it will all go live, I'm going to cancel and will happily go somewhere else even if it means paying more for a better service.
  • Reviewer
    Location
    Deal Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I only gave a 2 star rating for customer service as i have never had much luck with them. I would encourage any one to use the forum as it is much better.
  • Reviewer
    Location
    Leyland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Talk talk are an absolute joke. Signed up 6 wks ago. Still have no internet. Everytime i phone up i get someone who cant speak english. I get put through 20 times. Then to tell me il be waitin another 21 days. Theyve added 70 pound installation charge on my bill and 30 pound conection fee, they never told me about this when i signed up. They are a bunch of con artists and im taking legal action.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I wish i had never changed from Orange, only went with Talk Talk as i have my phone and line rental with them and have had no issues with this. What a waste of time the Broadband is. I can never stay connected for more than a few minutes. If i try to download anything it seems to take forever and cannot use the broadband as wireless any more due to the amount of disconnects i am having. I am currently connected via the cable with defeats the purpose of having a laptop with WIRELESS broadband. I have contacted tech help numerous times to be told different things each time and still no resolution. I am currently looking for another more reliable supplier due to this. I would not recommend Talk Talk broadband to anyone.
  • Reviewer
    Location
    Southampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Tiscali were never very bright on customer service but TalkTalk are the worst I've experienced. They moved my Direct Debit date, then decided (of their own accord) not to take the next DD. They then rang me a few days after not collecting the DD to get me to upgrade my package, sent me an email to congratulate me on upgrading, then, moments later, disconnected my service for non-payment..! I've spent most of today being pushed in circles only to discover TalkTalk don't have a customer service department (that I could talk talk to) but I that could try writing to a PO Box number. Added to that my broadband is 5mb under advertised speed and since Tiscali was taken over by TalkTalk I find need to reboot my router every couple of hours. Well, I've enough. I'll pay the extra for a provider who cares. PS: I found out today that if I cancel my account (the one they cut me off on), I'll have to pay over £380) being 17 months contract value). I've suggested they get their legal team ready for a trip to my local county court. Unhappy? I can't describe how unhappy. Use PlusNet, BT, Virgin, Sky, anyone but this bunch.
  • Reviewer
    Location
    Southend-on-sea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have just started broadband package with talk talk but so far their customer service has been superb and speed of connection is way above what I expected. hope this continues.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish in every way - I regret the day I joined Talk Talk.

    I am constantly having to go through the diagnose and repair function. I feel this is all I have done today. Really just fed up with the service provided.
  • Reviewer
    Location
    Bridgend
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant disconnections and unstable speeds. Avoid.
  • Reviewer
    Location
    Liverpool
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day
  • Reviewer
    Location
    Lincolnshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Talk Talk for 6 months and in that time we have lost the phone and broadband twice for several hours.

    The broadband speed is very slow most of the time and we loose the broadband several times a day.

    Talk Talk have said several times when I have complained that these are minor faults and as such theywill not investigate the problems or rectify them as it is against thier policy to do so. They also suggest it might be the old BT phonelines which has nothing to do with them but that I can have these replaced for a huge fee.

    So much for thier adverts saying they care about thier customers and will move heaven and earth to give them the best connections and service in the world.
  • Reviewer
    Location
    Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Still waiting for broadband to 'go live' 2 months after first contacting Talk Talk, & I live in Essex, not the outer hebrides.
    After the customary 20 minute wait, a muffled voice in customer service tells me its due to a 'technical fault'.
    The one star rating is to demonstrate I hadn't just forgotten to enter a rating.
  • Reviewer
    Location
    shropshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The only reason they get 1 star is because i couldn't give no stars. Talk talk broadband is pathetic, constant cut offs, slow speeds, and non existent customer service. Cheers talk talk
  • Reviewer
    Location
    Stewarton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm on an 8Mb deal and get between 5 & 6Mb....when it works. The problem is the router constantly losing the internet connection. It can take up to half an hour to reconnect. Tried customer service many times and those friendly Asian robots go through all their a,b,c prompts and eventually get me to phone 'level B support' once they've authorised me to be able to speak to them. Level B try to sund more knowledgeable but I'm now almost a year into the deal with no improvement. I'm no longer trying and will be moving when the contract allows.
  • Reviewer
    Location
    Winsford, Cheshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money
  • Reviewer
    Location
    manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    talktalk was absolutley fantastic until they bought and merged with tiscali. i had tiscali and switched because the speed was slow and they banned numerous websites from being accessed because they used java. i can only imagine what possessed them to purchase such a joke of a company because my internet speed dropped from 4.5 meg to 1.4 in a matter of days once the two companies were merged together. i also love the fact they send me emails trying to get me to upgrade to 24 meg broadband when there own speed internet test tells me the talk talk line in my area can only take speeds of upto 6 meg i think a swift move to virgins fiber optic will be on the cards when this contract expires.
  • Reviewer
    Location
    Tyne & Wear
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Rating of "very poor" is not far enough down the list to describe Customer Service, "Dismal", "Pathetic", "evasive", "virtually impossible to contact", "full of Bulls...t". Speed rates as very poor because that is the speed they choose to deliver rather than rectify (after 6 weeks of trying) a line fault.
  • Reviewer
    Location
    Aberdeen -
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
  • Reviewer
    Location
    manchester uk
    Reviewing
    TalkTalk
    Date
    Comments
    keep having touble with phone and broadband. broadband connection keeps going off and then have trouble getting it back on, it is only running at half the speed or less.
  • Reviewer
    Location
    cookley kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband keeps going off when the phone rings
  • Reviewer
    Location
    Houghton le Spring
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fine until things go wrong then worse than absolutely pathetic - do not deserve to remain in business - set up a new supplier on one phone while I waited for Talk Talk tech service to answer the other!
  • Reviewer
    Location
    morpeth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    i want to come back to postoffice broadband
  • Reviewer
    Location
    Whelan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!
  • Reviewer
    Location
    Harrison
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    When I agreed to change plan I was promised to be upgraded to 11mbps download and still only get 0.85mbps, upload; promised 1054kbps, still only get 385kbps.
  • Reviewer
    Location
    Co Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Customer support is absolutely hopeless ... too busy telling you its not their fault to listen to what the fault actually is .... if you can ever get anyone to talk to.
  • Reviewer
    Location
    truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6
  • Reviewer
    Location
    North London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Download consistently hovers around 2mb, which is poor.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.