7,010 Customer Reviews over 176 pages
-
- Location
- brighton
- Reviewing
- TalkTalk
- Date
- 2014-11-03
- Comments
-
Talk talk is disgusting !!! Do not join them whatever you do. Biggest mistake I have ever made! Lost internet connection 3 weeks ago ... Still not on the Internet today 03.11.2014 ... Customer service is awful ... They just transfer you to a fault team who repeat everything you say and then hang up. Had three engineers book and on three occasions they have failed to attend?! Wasted three days annual leave waiting for them to come. They treat and talk to you like dirt.
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2023-07-28
- Comments
-
For for nearly 3 years iv been with talk talk my Wi-Fi never worked to the point I was calling them constantly they will have all the calls recorded too to prove I’m not lying! I made ALOT OF CALLS! Their system is **** my Wi-Fi still would never work It would work like 1-2 days in the week it was a technical issue from their side! I then got to the point where I said I’m going to leave as I’m paying for Wi-Fi iv not been receiving it’s unfair not once did they offer to refund or anything they still didn’t fix the issue so I left (giving that I had given them so many warnings!) IV NOW BEEN FINED £258 FOR LEAVING THEM LIKE WTAF I would love to get my money back from all the years I was paying for Wi-Fi I wasn’t receiving!
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2015-12-31
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2018-02-01
- Comments
-
Worst decision I ever made.
Would not believe the level of incompetence from their "customer service". Get cut off when you are put on hold for over 20 minutes. Endless security questions, even wrote 7 complaint letters as I was getting no joy on email and STILL not dealt with my complaint.
WIsh I had stayed with my old provider
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2017-10-11
- Comments
-
Worst customer experience of my life. After being a customer for many years I was treated like dirt. AVOID every other BB provider is better than Talk Talk.
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2020-08-24
- Comments
-
I am so feed up with this company. I have been customer for more than three years and they still act on the same way than the first day,so witch I thought that could be just some mistakes from this internet provider company it is actually rutinary behaviours to confuse people and sell their products.
Yesterday, I spend more than two hours in a chat conversation explaining my current issue witch is that I depend on the installation of my broadband and also a upgrade of it otherwise I will lose my job to witch they did not respond accord at all to the gravity of the situation,the person at the other side of the chat would agree with my certain term for the new contract and then on the moment of closing the contract he will change everything trying to make me start a new contract of 18 month and not considering at all the need of an immediate service a need, witch on my opinion it's a clear intent of confusing the customers and trying to scam them. After realising this I would ask the person to put me through a supervisor several times but he didn't want to do it answering back with questions of another nature, once I got hold of the supervisor and after talking with him for a while He give exactly the same treat and at the end this person stop answering for 15 minutes waiting for the time they close the chat. I consider my self lucky to have a minimum of English to realised what they were trying to do but I can imagine foreings as I am or people of the third age buying for all this and when it happened we are completely powerless as the big companies like this one's will never lose against the people that contract their services.
- Location
-
- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2022-05-06
- Comments
-
Broadband didn’t work for the first 6 weeks which I never received the refund for after numerous times of trying to contact the very shabby customer support. Broadband often slow and not working. My bill went from £26 to £36 to £52 for the last few months over 2 years which is obscene. Would seriously recomend not getting involved with talktalk.
- Location
-
- Location
- Brighton & Hove
- Reviewing
- TalkTalk
- Date
- 2021-12-02
- Comments
-
The worst customer service I have ever experienced from any company. I was having problems with the service since the summer. I was most recently without internet access for a week a half. The customer service representatives are just reading from a script and their policy is not to send anyone out until you've gone through a list of checks to your home set up, even if that is obviously not the problem, and a lot of the questions they asked I was unable to answer due to lack of technical knowledge. In the end my son told them I had special needs so that they would send an engineer out. It was the only way we could get them to send anyone. The problem was not properly fixed and after a few months of unreliable service, the internet packed up completely. After a week and a half with no service, I was eventually told that I needed a BT engineer to come into the house, and was invited to book an appointment via their electronic booking system, which I made for the following morning. I had to arrange to take time off work as you can only book a 5 hour slot, which is incredibly difficult as I am a teacher. When it got to 11.30am and the engineer hadn't arrived I called customer service just to check they were coming. I was told that the appointment was booked on the system and that the engineer would defintely be round by 1pm. Nobody came. I phoned them again and then had a half hour argument with the customer services rep who, after I'd explained the situation several times, kept repeating that 'if the engineer needs to access your home they will contact you to make an appointment'. I kept saying over and over again that that had happened, but he would not aaccept it. I asked to be put through to someone else, but he wouldn't put me through and was becoming quite confrontational. I asked to be transferred to someone I could complain to and I was then placed on hold for about 10 minutes. After that time, the same customer services rep came back on the phone and told me that there had been a time lag and that the appointment I had made on the electronic system had not been logged and that I would have to make another appointment. There was no apology. I explained that it was almost impossible to take time off work and that it was unreasonable to expect me to wait in for another five hours the next day, but he wouldn't even answer my concern and kept repeating what was on his script. In the end I had to accept another 5 hour appointment to get the situation resolved. It was a very stressful and frustrating experience. I would never sign up with this company again and I'm just waiting for my contract to finish before moving to a provider that has more respect and consideration for its customers.
- Location
-
- Location
- brighton e.sussex
- Reviewing
- TalkTalk
- Date
- 2015-10-07
- Comments
-
As I no longer require my Talk - Talk connection and the telephone is to be discontinues. On 10th Sept I called for the service to be cancelled. I spoke to a most unhelpful person in India ?? who told me that I needed to give 30 days notice. It has been arranged for this Sat. Since then I have advised / replied 4 times to their e-mails. I have just received another e-mail from them saying I need to give 30 days notice.
- Location
-
- Location
- Brind
- Reviewing
- TalkTalk
- Date
- 2015-01-13
- Comments
-
I cannot believe that in this day and age a company like this still has any customers, given their complete failure to provide me with a service, or any feedback telling me when it's going to resume. I've not had any internet or phone since the 14th of December. Apparently there is a problem with the line, and I only know this because I collared the Openreach chap out side of my house. I haven't had one single update from Talktalk, even though I've been promised text, email and phone calls, and the fault update page on my account hasn't changed since the day I reported the problem. The sad thing is, is that I was with AOL from 1999 without a problem, and I was given no choice bar to transfer to Talktalk last summer when I needed to upgrade. Assuming that the problem is ever fixed, at the very first oppertunity I will be transferring to another service provider, because Talktalk are the worst company I've ever had to deal with, tellin me lie after lie just to get me off the phone.
- Location
-
- Location
- Brisgol
- Reviewing
- TalkTalk
- Date
- 2020-08-17
- Comments
-
Worsted company I have ever dealt with. Emails to them BOUNCE. They will not talk to me over telephone. They have my name and send emails to someone else. I have auctioned small claims court writ. I cancelled our account on 20th march. They still say they have not received anything from me. DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED.
D ALEXANDER BRUNEL WINE BAR CLIFTON BRISTOL.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2021-04-19
- Comments
-
No internet at home for a full day, support (barely speaking English and working from home you can ear the background noise) just reading script and not asking relevant questions make you loose even more time and leave you with a non solved problem.
This company needs to be shut down.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2015-09-16
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2018-07-28
- Comments
-
Reliability and satisfaction non existent, problems with the connection from day one, support poor. Stay away if you can.
The only plus is that you are able to get through to customer service, which is not always the case with providers. Two stars on that for encouragement.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2014-11-11
- Comments
-
Stay away from this company, cant believe they are legally aloud to trade, extremely poor customer service, very unreliable broadband & tv & they will rob you blind until your contract has ended .... Stay Away!.... I wish i did .
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2016-12-03
- Comments
-
I do not normally give feedback however I feel the need to express my extreme disappointment in this broadband provider. The customer service that I have received over the years has been beyond terrible. I could write an essay on the issues that I have encountered.
To make matters worse they do not seem to understand or keep records of their contracts. I signed up in 2013 and had an 18 month contract. There was an issue with contract after 1 year (they had no record of the deal they had promised for the next 6 months). Instead of honouring the previous contract they managed to lock me in for an additional year, despite me being unaware. When I complained about this I was met by unhelpful and rude people. I don't believe they even deserve one star for customer service.
This company may be cheap but it is certainly not a cheerful experience. Good luck to anyone who signs up with them! I wouldn't not recommend it. I'm counting down the days until my contract ends.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-07-17
- Comments
-
My network not working and when I ask them to send someone to check my line home they ask for 40pound...but they wanted me to pay without provide service.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2020-03-26
- Comments
-
I have waited six weeks to have broadband installed and it just hasn't happened. Two engineers have come to the house (and one just didn't arrive) and not done the work and then I've received messages saying they weren't able to because I was out. The helpline is anything but helpful, they put you on hold while they speak to openreach and then tell you wrong information. You then get passed from person to person, again, with wrong information being shared so you spend most of the call correcting people. There is nothing about TalkTalk and the service they provide that I would recommend to others. I eventually filed a formal complaint only to be told this would be closed when I told them I would be going to another provider. DO NOT USE THEM.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-03-08
- Comments
-
I contracted 76 Mbps optic fiber, and it's a joke. The speed has never been anywhere near that: the best result I got is 1.3 Mbps down, 0.87 Mbps up.
A week ago my internet stopped working, I'm calling everyday the customer service, and they are useless: they arranged an engineer that never came, and don't do anything useful. I'm going to switch right now (I'm connected using a phone hotspot).
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
-
Customer support do not understand your problem and blame disconnecting wi-fi on devices! Current download speed 0.65mbps!
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2020-10-11
- Comments
-
Yesterday I phoned Talktalk's so called "help line" and felt that the person could not have been much less helpful. I phoned to ask them to restore my connection to the internet, but they seemed to me to be repeating the same questions that they had asked before time and time again. After well over an hour of this and me being asked to switch the wi fi on and off several times, they said that I needed to resolve the issue with my equipment providers. At this point I asked to be put through to someone else to make a complaint, which was refused. However, after some further discussion the operator agreed to trying something else to resolve the problem , which in the event worked and I am thankfully now reconnected to the internet. I get completely frustrated with Talktalk as I feel they are always trying to blame my equipment, which I know is kept up to date. Avoid.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2022-03-09
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2019-06-14
- Comments
-
Absolute bunch of con artists. Appalling customer service - can't even provide an invoice for a late payment. I'd rather pay twice as much to never have to deal with them.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-12
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-04-12
- Comments
-
As for me Its not just the worst broadband supplier....
Its most horrible service which I ever had plus in the end they trick me with a money. After one month when I cancelled TalkTalk account and get another internet supplier talktalk still charge me with some money and line wasn't disconnected.... When I asked them to send me a proof of cancelation they sais NO.....
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2016-01-22
- Comments
-
How can Talk Talk say I am liable when I asked to terminate my contract when they did not fulfill their side of the contract by not connecting me on the date promised? After spending hours on the phone and put on hold so many times and then I was told the BT system is down so many times. I received 22 texts from them in one day. They just cause you stress and the amount of time you waste on the phone or on the chat is so painful. Someone who CARES about their customers needs to look into this!!! Disgusted!
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2019-02-24
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-06-09
- Comments
-
People keep talking about broadband speed, which is of course one way to measure the efficiency of an internet service - but broadband width is equally important and in that regard our service provision in the UK is pretty rubbish....and talk talk seem to operate at the bottom of the pile......
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2016-11-07
- Comments
-
Terrible service. Hopeless foreign call centre. Overpriced service and unreliable connection. Gave up and switched elsewhere.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-02-13
- Comments
-
No internet since Tuesday. Spoke to online advisor on Wednesday to report. Was meant to hear back today. Nothing. So got in contact again. Previous person hadn't logged properly so we're back to square one. Had to threaten to leave and kick a fuss for them to escalate this. Does not seem to be any human beings that you can actually talk to. Their chat service keeps kicking you out so you have to keep going back to square one constantly. Is therefore taking too long to solve simple problems. I want a human being that I can actually talk to over the phone. Think very carefully before using Talk talk as clearly effective customer service is not their forte.
- Location
-
- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2017-09-15
- Comments
-
Dreadful from initial start of contract, did not receive hub and trying to make call centre staff understand was impossible. Internet is slow and continually going down. Cant wait to change supplier when contract ends. And price has crept up also
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-12-04
- Comments
-
The worst provider... They are not able to provide what they will promised. We are trying to get refund as we had our speed 0.3mb for all the time and they are saying thats impossible so guys forget on talk talk very quickly... Never ever talk talk they will take your money but not give you for what are u paying.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-12-08
- Location
-
- Location
- BRISTOL
- Reviewing
- TalkTalk
- Date
- 2022-11-03
- Comments
-
Stay well clear, always had internet quality issues and rang Talk Talk to cancel my contract in July 2022. Was told at the time that this was now in hand as BT would take over, I had nothing more to do. We are now in November and I have recieved bills from Talk Talk and a debt collectors letter. Four hours later after thinking it was a mistake on their behalf
and Talk Talk staff arguing with me after confirming I did cancel in July. I was told because I did not give specific information about the terminology of how BT were taking over, I was liable and the termination of contract in July was not accepted. Hours later I realised that what I was expected to do was engineer the change myself and report in technical terms how I did this, thats actually what Talk Talk implied. They said it was in the terms and conditions, therefore they now said it was my fault. I eventually paid the bill as BT said they would reimburse me due to confusion about what Talk Talk expected from a customer. I could now cancel the contract, having paid and was referred to another department. But wait....another clause, despite re-confirming that I had cancelled the contract in July which was not accepted, I now have a 30 day cooling off period until it would be cancelled meaning December is when I will be free of that horrific company. Even BT remarked on this being unacceptable and crafty.
Talk Talk initially blamed BT and then said it was my fault after I repeated what BT had suggested. Talk Talk were referring to a specific cable used that I did not report therefore tough luck, I should have known and explained the cross over process which the BT engineer carried out. Honestly from day one, its been hell with Talk Talk from poor service to awful customer service and long phone waiting times.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2016-03-11
- Comments
-
The WORST service i've ever had from an internet provider.
1. Shocking poor connection speed.
2. Awful customer service and advice.
3. Online account was poor and changes to my account didn't happen.
4. Tried to con me out of an early release fee when I was out of contract.
Please do not go with TalkTalk as a provider, you will regret it instantly.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2023-12-18
- Comments
-
I've been with TalkTalk far too long. A submitted a Trustpilot Review last year speaking of their abject failures at Customer Service and their promises that they simply don't keep. Try to resign and they give you a 'Credit' and a new contract that merely locks you into them again. I copied and paste my complaints from last year and TalkTalk copied and pasted their same derisory reply.
Stinking, odious Company.
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2021-07-12
- Comments
-
The worse company ive ever come across,nothing but problems from the start then they rip you off.
Avoid
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-07-14
- Comments
-
First off our broadband was not working for 2 weeks following instillation I called talk talk and after an hour of excuses they finally agreed to Send a new router.Shortly after I ordered one talk talk to box which they sent and had left with a neighbour who had told me he had received nothing however I had already been charged...called again for around and hour and a half and was passed from pillar to post with little to no help,after speaking to customer services again they sent me another free of charge however they charged me for it ! So again I called up after explaining the situation several times they agreed to refund me if I sent back the box I had recieved.Two weeks after and still no refund have contacted again with possibly the worst customer service I have ever recieved,Rude and unhelpful and completely useless would never recommend to anyone ever!!!
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2017-08-16
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.