TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 3530 customer ratings since 2020-10-25 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6,261 Customer Reviews over 157 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, overpriced for mediocre internet speed and very unreliable connection even in a big city where good broadband speeds are expected.
  • Reviewer
    Location
    Isle of Sheppey, Kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just waited over 30 minutes to speak to an advisor to find out why my bill had gone up. I was told that even though I have a 18 month contract that it changes after 12 months???? I asked why and was told told I should read my package that was sent through with the contract. Be warned read the small print on the package/contract as they send as they put up the price to what ever suits them.
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    The worst broadband provider I’ve ever dealt with. Horrendous customer service with robotic staff that seem to know absolutely nothing. Their strategy is essentially: “keep customers waiting on the line for as long as possible until they give up and hang up”. Do not use at all costs.
  • Reviewer
    Location
    Leicester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First rate service from this company. If could have scored zero we would have. I am terminally ill and all I wanted was to change the Direct Debit details. 3 levels of authorisation later and they still refused to help. They would not send forms in the post and due to my condition I cannot as they suggested go to a local library. We then told them just to change the Direct Debit details to our joint account and they still refused. Raised a complaint to the CEO and even though they listened to the call and have heard I gave authorisation they have still refused to talk to my wife. I have had now been admitted to hospital and they wont assist in any way. Not an ounce of compassion and they deserve to lose customers as they have been. If you are thinking this inhuman company think again because they are only interested in taking your money
  • Reviewer
    Location
    Wales
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer service is exceptionally bad.
    They make it incredibly difficult to have a conversation with someone, whether that be by phone or chat. The chat is so slow to respond and the phone operators put you on hold for an age.
    Leaving with an incredibly sour taste in the mouth and will never use Talk Talk again as a result.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Sly, Sly, Sly. I'm on a very low income yet you need the internet to function in this day and age. I signed up for an 18 month contract at £22 per month. Low and behold 3 months into the contract the monthly fee has risen to £24.50. According to Talktalk i was informed via email of the price increase however i genuinely can not remember seeing it but that proves nothing. I also confess that i did not look at the whole terms and conditions and now i can't be bothered to because according to them i am tied in to the end of the contract and should i leave i will be charged approx £10 per month for every month my contract still has to run. When you see a price linked with a term length you expect (or at least poor fool me did) the conditions to remain the same such as a 12 month fixed term with British Gas or E.O.N..... Not with this lot. (just look at their offer on uswitch. it looks decent, at first glance) I will see out my contract or i will be billed over £130 for nothing but when it's up i'm gone, NEVER TO RETURN.
  • Reviewer
    Location
    North Yorkshire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet I ever had
    When I call them they put me on hold for one hour
    If you would like to pay for nothing just join talk talk broadband
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My internet kept going, first it was once or twice a day, then more regular, then after a few days it was cutting out every 10 minutes. I contacted TalkTalk who text me to say "We have found a fault and we need to send an OpenReach engineer to fix it...

    ...(cont) The appointment is free in most cases, but you could be charged £65.00 if you are not at home when the engineer arrives, or other circumstances detailed in the TOC"

    The engineer came but couldn't find a problem (I was at home when he came). I'm not stupid and can diagnose a problem, so there was no issue my end of loose cables or anything. The engineer said 'they might have been doing work elsewhere, which has caused issues with your connection"

    Now to me that isn't my problem. To TalkTalk, they clearly think that it is/was my problem as they have charged me £65.00 for the engineer coming round to deal with a fault that they said they'd found that he couldn't find.

    I am still finding my internet cutting out a couple of times a day, but obviously I have to live with this now as I can't keep paying £65.00 for them to send someone to look and find no fault with their shoddy service. Poor
  • Reviewer
    Location
    Scotland
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband ever waste of ******* time, dont buy, these people should be put out of business
  • Reviewer
    Location
    West Midlands
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    They consistently offer better deals to new customers than existing ones and their support team is useless.
  • Reviewer
    Location
    Birmingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    By far the worst internet provider i have ever used. Every other day at 12pm at midnight the internet drops for a good 25-30 minutes and ofcourse there is NO CUSTOMER SUPPORT at that time. Slow connection, non existant customer service, internet outages every 1 or 2 days. Disgusting, simply disgusting.
  • Reviewer
    Location
    Padiham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking! Was okay for the first 3 months then there after it’s been so unreliable! Can’t wait until my contact ends in January because I will not be renewing my contract I will be going with someone else!
  • Reviewer
    Location
    Heywood
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Moving house and notified them, they strung me along for 3 weeks before telling me they would cancel the contract as they couldn't provide at my new address. I went elsewhere, they then claimed that I hadn't cancelled the contract and that they now could switch to my new address. Spent hours trying to sort it out over the phone and online chat. No compensation for wasting my time and basically called a liar, as they don't record their calls so couldn't clarify the 8 previous conversations I'd had with them. Absolutely awful customer service.
  • Reviewer
    Location
    the crossways haunslow
    Reviewing
    TalkTalk
    Date
    Comments
    one of the worst services ever... customer call helpline and their chat service sucks .. they don't respond to your calls...
  • Reviewer
    Location
    Waterlooville
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, terrible equipment, worst broadband provider.
    No customer service at all
  • Reviewer
    Location
    Waterlooville
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I would leave zero stars for customer service if I could. Trying to find someone to talk to to fix a connection that never went live is near impossible. Website is structured to keep you going round in circles without being able to contact customer service. Online chat doesnt work on phone or a PC. Every support page you try to gain information from has a broken link. I will never use talktalk again even if half the price of others. TV package is awful due to equipment and menu system, its very slow and hard work. We ended up putting the TV box back in the box after a month or so.
  • Reviewer
    Location
    Langley Woods, Slough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with Talktalk for a few years and the service has deteriorated. Made many calls firstly point out the issues of bad service ending up with frustration as nothing was resolved - over 2hrs on one call - passed from pillar to post. Explaining my situation on may occasions and the system notes are never complete. I am now at a point where I have no option but to stay until the of the contract even though they assured me that I could leave the contact with out penalties.

    Do not recommend TALKTALK to anyone!
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    The worse company ive ever come across,nothing but problems from the start then they rip you off.
    Avoid
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Useless; time wasters. Offer different packages online and on chat - which is plain dishonest. promise to put in a note to say that the broadband must be urgently installed on chat then say that they are giving you a discount. Except that the price is better online than this "discount" but then they refuse to add a note to say it is urgent. Once they have basically blackmailed you into getting the broadband over chat for a worse price by promising they'll install it earlier I received an email saying the the broadband would go live a day later than was stated on the website. Then complained and the customer service said the agent had LIED to me. Just don't even go there
  • Reviewer
    Location
    Wolverampton
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No chance of getting broadband and house phone working at the same time. Engineer told me I could either have broadband or phone working only. Phoned up customer services to cancel to find out if you want a uk call centre they’ll throw you back in queue to get another call centre in another foreign country. After that they’ll still send you bills every month until they eventually try to take you to court through a debt collection agency. After speaking to said agency it gets sent back to Talk Talk only to be told they have sorted things out and apologetic but I still owe them for calls I managed to make (which I thought was fair). Guess what, the telephone numbers they gave me in the email don’t work. Still can’t get issue resolved and it’s been nearly six months now. Completely incompetent company.
  • Reviewer
    Location
    SKEGNESS
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We are paying for FASTER FIBRE with a broadband speed of 30 to 40 mbps, we are getting 10 to 14 mbps. Sometimes it is unworkable, very unimpressed with TALKTALK. Speed was ok until people started working from home, which has just rubbished our internet.
  • Reviewer
    Location
    Southsea
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is outrageous. To cancel our never used account took 1,5 hours on the phone cause we kept being transferred to someone who could cancel it but it just ended up being another salesperson trying to make us keep the account. After cancelletion they are still charging us even though the router has literally NEVER been plugged in and is still just sitting in the box it came in whilst we wait for them to send another box to send it back in. When we phone to confront them about ongoing wrong payment they just keep hanging up. Absolutely insane. Spare yourself pain and never go for this company.
  • Reviewer
    Location
    Cumbria
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This service is unusable, it has been ridiculously bad since a few days after the 30 day cooling off period ended (convenient eh) you get nowhere with customer service, apart from a headache of repeating your full name, email, postcode, phone number etc, over and over in the same chat, very annoying when you're already annoyed at your Internet not working. I live alone so at most 2 devices in use at one time, yet they claim they provide good Internet for family use. I tried getting by with speed readings beginning with 0.0something, massively under their "guaranteed speed" before reaching my limit, I am now getting into a battle over my refusal to pay a fine for ending my contract prematurely whenin fact they broke the contract first by npt providing the service I'm paying for. DO NOT WASTE YOUR TIME OR MONEY BY JOINING TALKTALK,if needs be, learn smoke signals, much quicker and more efficient means of communication than trying to use their Internet!
  • Reviewer
    Location
    Stoke on trent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband. Getting disconnected all the time
  • Reviewer
    Location
    Lancashire
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Was great until they broke the price promise, fixed price no mid contract price rises and then 5 months later boom price increase... Shambles
  • Reviewer
    Location
    WALSALL
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    One of worse and awful broadband internet service the customers services is very bad don't help at all ripping people off for poor service please avoid other wise u gonna get stuck for 24 months
  • Reviewer
    Location
    Derby
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The worst customer service I have ever encountered. Talk Talk cut our connection off without our knowledge or authorisation and couldn't work out why it had happened. They told us that we wouldn't have to pay the £170 early cancellation fee repeatedly as it was not our fault and then charged us anyway. When I asked for a refund or compensation the customer service representative laughed at me. We had to go for 3 weeks with no broadband because they made us wait for an engineer to come out to reconnect us. They will keep you on the phone for hours repeatedly putting you on hold until you're back to square one. Avoid!
  • Reviewer
    Location
    Exeter
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet and service. I have to leave 1 start so review can be completed. Avoid as it is the worst company and non existent internet supply.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    no connection and zero customer service!!! I would rate ZERO if I could ! Worst ever broadband I have ever had with non-exist customer service. tried to phone them numerals times ended been transfered here and there a bunch of useless people who treat customers like mat who pay them each month for nothing but troubled. STAY CLEAR !!!!
  • Reviewer
    Location
    Warrington
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful, got promised 60mbps, got 1mbps for the first month, felt like i was back in 2002. disconnects EVERY night at midnight. and sporadically during the day. Worst service provider i have encountered
  • Reviewer
    Location
    UK
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Dreadful on every front. Avoid if you have any expectation of being able to connect to any website (benign) without filtering. The homesafe/kidsafe filtering was set to off yet technical support couldn't fix it so I was left with a terrible service. Customer service experience was the most stress-inducing experience. I would rather pay more and go elsewhere
  • Reviewer
    Location
    Sheffield
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a terrible provider. Non-existent customer service. Please go somewhere else for your internet. These guys are terrible. We just got redirected and redirected rather than helped
  • Reviewer
    Location
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    furious paid it off in full once i cancelled and still getting emails to demand late payments when its been cancelled and closed down. money grabbing thieves. only offer to waive the fee cuz appaz i still owe them money when i have proof. not happening. seeing them in court
  • Reviewer
    Location
    Uk
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Well they had us hooked with the offer and the price but they completely lost us with the customer service and online assistance. Trying to set up a simple payment date and failing to do so correctly as agreed on several occasions then trying to give us a late payment charge as they failed to do as agreed was utterly shambolic, we honestly wish we'd never left sse as the level of difference in their customer service is nothi g short of astronomical. When talking to a talktalk representative it still feels like you're talking to a robot, like really scripted and absolutely no other responses beside what's written in front of them and this why we are leaving and going back to sse, seen as this is after just over a month with talktalk just about says it all really.
  • Reviewer
    Location
    Seaford
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I've been with T-T for nearly 4 years and I've always had a good Service from them whilst their Customer Services are always very polite, helpful and deal with my Enquiry in a satisfactory way. The B/B speed used to be a bit 'iffy' but since they've introduced their new fibre 35 service its much faster now, and that is despite my area being known for poor reception (I've had to pay to have 'free sat'installed for my tv).
    I would recommend T-T.
  • Reviewer
    Location
    N4
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, can’t get proper internet connection and no help from talk talk service staff. Absolutely awful, steer well clear!
  • Reviewer
    Location
    Bristol
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet not reliable at all, worst customer service, disgraceful company that does not deliver what they promised.
  • Reviewer
    Location
    east london
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    lying, conniving and deceitful is how i would describe taltalk. slow downs and disconnection is a regular occurence even thogh i am on their fastest bradband.
  • Reviewer
    Location
    norfolk
    Reviewing
    TalkTalk
    Date
    Comments
    Without doubt the worst provider, with the worst customer service. They were stealing from me every month,I say stealing as I was paying for a service I never had with them.I was 20 days without phone or internet, and the compensation I was offered? £20.00, insulting to say the least. Their appalling customer service is the worst I've ever suffered from any company, their agents don't give a damn, and openly treat you as a nuisance. don't bother with Ofcom neither as you have to be six weeks without service before they lift a finger to help you, which is unacceptable, surely it should be two weeks but I guess that means they actually have to do some work for a change.i wish that talk talk was forcibly shut down and the poor victims aka customer's properly compensated for the lies and deceit that this wicked company dupe people with. AVOID THEM.
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs...i signed up to their service last month, I asked them to install before the 01st June or after 06th June as I was on vacation for that week ... they confirmed on the phone install was going to be on the 27th of May. Holy behold after a couple of weeks they sent an email confirming the install was going to be on the 01st (the date I wasn't available). I called customer service and they were kind enough or I thought so to reschedule for 07th June. On the 01st of June I got a call from an Open Reach engineer at my home. I told him I had rescheduled to the 07th and I wasn't home so he left. I then called Talktalk again to reconfirm they had changed the installation date which they confirmed verbally - they promised to recheck with Open Reach and call me back - never happened. After 3 days I got a call asking me if I could do a service test as my service was now live and got an email as well. I told the support guy the service was never installed unless guy illegally accessed my property but he insisted Open Reach had installed it. He booked a review with Open Reach and promised to get back to me on the 07th. I received a call on the 07th from another CS agent who said Open reach had rejected the review as connection was installed. Guy promised to call back in an hour but never did. I then made a series of calls where I was promised that an engineer would come imminently but never arrived. They kept on insisting Open Reach might have bought the ONT so I should I just plug in my router to the Virgin ONT. My virgin service was thankfully still active. After alot of arguments with them on the phone to explain my virgin connection was still active I went to see if I could plug in the Talktalk router...Holy behold the Virgin ONT has a coaxial connection and the TalkTalk an RJ45..no way they could be connected. However, as the Open Reach system marked it as live they would neither come to do an install or acknowledge fault...customer service is crap with no contact notes taken...I made around 12 calls to get an installation and resolve the issue but to no avail. Ultimately, I asked them to cancel ... they confirmed on the phone and the next day received an email from them that a direct debit had been set up successfully

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.