7,010 Customer Reviews over 701 pages
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- Location
- Torquay
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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Well, I moved from BT to Talktalk and wish I hadn't the service is shocking given a date for connection, in which they missed the migration date, leaving me without any phone services. After 7 phone calls to the customer service department in India, we're I was treated as if they could not care less if I was conected or not. On the 7th phone whilst I was talking to a manager about my concerns I was told the same think ie it's BT's fault and to wait 48 hrs to get a connection. This simply was not good enough,this would have been a week since my go live date. In the same call I decided to cancel the service as it sounded that it was never going to happen and was transferred to the cancellation department,where it was cancelled then to be told that there will be no charges. Stunned and shocked the other day to find that I received a letter stating that I owe them £270.81 for the privilege of all the hassle....which is just a joke, as od yet I'm still waiting to sort it out! My advice STAY CLEAR OF THIS COMPANY!!
- Location
-
- Location
- Reviewing
- TalkTalk
- Date
- 2015-03-14
- Comments
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The worst one of all. Customer service is absent. The managers are having a laugh. I was overcharged by £80 for two months when they failed to cancel my contract. Response was "I can only apologise" and "Don't think you're paiying too much read at your bill breakdown not just the first page" this is two months after virgin took over. The manager was trying to say I pay good money for something I font use !!!! No comment
- Location
-
- Location
- United Kingdom
- Reviewing
- TalkTalk
- Date
- 2015-03-14
- Comments
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I was on the verge of believing that I was the only person affected by the appalling service provided by Talk Talk! It has taken me six months to implement the cancelation of a mobile phone contract and hours of my time being passed from one person to another.Every one expressed the view that they understood my problem but no one was prepared to do anything about it. If you want a definition of the Dickensian circomlocution office there is no need to read Bleak House just attempt a conversation with anybody from the Talk
Talk Indian call centre.
I have been so angry with the shoddy treatment that I contacted Ofcom as I could not believe that their remit did not extend to cover this company.I'm afraid this was as much use as a chocolate fire guard and surely in an election year when cuts have to be made this must be a quango worthy of the axe! The ombudsman was similarly difficult to pin down and given the number of complaints on this web site singularly ineffective.
- Location
-
- Location
- York
- Reviewing
- TalkTalk
- Date
- 2015-03-14
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-13
- Comments
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I canceled my account and gave them 30 days notice. Two weeks later I got a bill from them for the next month. When I called them I spent an hour and a half on the phone for them to tell me it was their agent's mistake and I could give them 30 days notice and now and cancel it and that I'd have to pay for the extra two weeks and that they would generously waive the brakeage fee even though there wasn't going to be a brakage fee in the beginning since my contract was ending. Their customer service is a joke.
- Location
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- Location
- cambs
- Reviewing
- TalkTalk
- Date
- 2015-03-13
- Location
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- Location
- Swansea
- Reviewing
- TalkTalk
- Date
- 2015-03-13
- Comments
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Absolute rubbish. The call centre in India is manned by people who jyust read off scropts and have no interest in solving your problem. My wireless router is seldom functioning fully. I may get wireless connectivity but no internet access. Since I use this broadband for business purposes this is unacceptable. I've lodged several complaints and received an email saying a Talk Talk manager would contact me in 3 days, that was 2 weeks ago and I've still not heard from anyone. They suggested sending a Talk Talk engineer out at a cost of £65, I refused because of the cost. I've been with AOL for more than 20 years, Compuserve before then, and am loath to leave because my email address is well known in business circles worldwide (where I work!!). I will have to leave because I cannot stand the stress of trying to contact someone in AOL/Talk Talk who will at least try and resolve my problem (or at least supply me with a new router, which I beleieve to be the issue). Never, never, get involved with uselesss company even if it is cheap. I've lost so much business because of them its unbelievaable.
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2015-03-12
- Comments
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I was a customer of Talktalk a few months ago. I was constantly unable to access my account online, persistently unable to access my email. They constantly messed up my account and they finally restricted my services and told me to pay them 2 weeks before the bill was even due! A few months later they are harrassing me with debt collectors for over £700 !!!! I am so livid! I have never ever experienced such absolute crap from any other company I have ever dealt with! Even when I tried to phone them I had to constantly repeat myself to them and nothing was ever properly solved! Sign up to Talktalk at your peril!!!!!
- Location
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- Location
- Burnley, Lancashirw
- Reviewing
- TalkTalk
- Date
- 2015-03-12
- Comments
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Avoid TalkTalk like the plague, what an absolutely terrible company to deal with! Not only was my connection constantly intermittent and the speed slow, but the customer service from their call centres is frankly disgusting! I have only been with them for 4 months and have moved over to Virgin Media now where I will be getting around 140mbps compared to 1.7mbps from TalkTalk! AVOID!
- Location
-
- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-03-11
- Location
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