7,010 Customer Reviews over 701 pages
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- Location
- ashford
- Reviewing
- TalkTalk
- Date
- 2015-03-20
- Comments
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On request to leave Talk Talk I was apparently 'locked' into contract I wasn't aware of and they want to charge £138 to leave!! Although offered discounts to stay and forced to stay due to costs, I have lost out on a very good deal with Plusnet. Cant wait to leave and will never renew with Talk talk again!
- Location
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- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2015-03-20
- Comments
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They do not even deserve 1 star! I wish I had read these reviews before signing up! Terrible broadband, Tv box doesn't work. When I tried to complain man on the phone accused me of being a racist, and refused to put me through to a manager. We are now being charged in excess of 200 pounds to cancel! AVOID THIS COMPANY AT ALL COSTS!!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-03-20
- Comments
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I regret the day I took out a broadband contract with this company and I paid up front for 12 month so there was noway out ! where do I start.... First of all the broadband didn't work for 3 month there was a problem with the line in my area I tried to contact Talktalk on several occasions and I have never seen customer service like it!! you are transferred to a call center in india where you are basically just passed around and know one actually knows what is going on! anyway after the year I had to endure of slow/ not working broadband and bad customer service it finally came to an end! :) I knew straight away there was noway I would spend another second with them never mind another year. so I emailed the company informing them my contract was due to end on the 9th February and I would be leaving, I asked them if theirs anything else I needed to do to ensure it was 100% cancelled and I wouldn't be charged anymore, to this I had no reply. I then took out a contract with another company it was only then when this company had informed talktalk I was switching with them I received an email from them with all sorts of different offers. I ignored this and have been happy with my NEW broadband supplier for a month now when this morning I received an email which read ' your bill for march is now due'!! I tried to email the company which it wouldn't let me do because you have to be logged in and I no longer have an account because I am no longer a customer!! then why am I receiving a bill! in the end I decided to call them when I eventually got through and explained my situation to the guy, he put me on hold and 10 minutes later he directed me back to the main menu!! how is it possible they are so stupid! this company infuriates me and I can not express enough how much anyone should avoid them! they are not even worth the one star but it wouldn't let me leave a review without highlighting at least one!
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2015-03-19
- Comments
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Its better not to have the internet than use them absolutely awful so slow service rubbish I'm cancelling today and going with BT. Works out not much more and can't be worse than talktalk!
- Location
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- Location
- Barking Essex
- Reviewing
- TalkTalk
- Date
- 2015-03-19
- Comments
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Run away. Out of the sudden speed got very slow on fabric optic. I rang them - was told that there is some line fault and I am supposed to pay 65 GBP for fixing the line somewhere outside my house down the street... Daylight robbery.
- Location
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- Location
- Nantwich
- Reviewing
- TalkTalk
- Date
- 2015-03-18
- Comments
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Talk Talk may be cheaper but as they say if it seems too good to be true it probably is!
I had constant problems with my BroadBand it was forever dropping off and wifi devices woild connect but data would not transfer.
I had an engineer out and he said he had 'signed me in on the router' that evening same faults again. I decided to leave and was charged £65 for a brightspark engineer on my final bill. I complained but the call centre is useless and they just keep reading the same lines off the screen. They cannot see reason and you get feeling they have no powers to reason, they are just fobbing off the customers. SHAME ON YOU TALK TALK. AVOID - HONESTLY THEY ARE USELESS
- Location
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- Location
- Staffs
- Reviewing
- TalkTalk
- Date
- 2015-03-18
- Comments
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Wosrt mistake I have made for a long time I was told at the start that the set up time would be two days before I cancelled Virgin however what I wasnt told was that Virgin needed to switch off first that was the start 1 thing after another customer service non existant broadband speed useless Sundays and evenings so slow rarely able to use with any sort of speed. I will return to Virgin at the first opportunity.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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I tried to join Talktalk from Virgin what a horrible experience, new phone line fitted on the 10 of march with a go live date of the 12 it is now the 18 and my phone line has still not been connected and my previous line was cut off on the 12 so no phone at all.every time you phone them you get a different reason and a different lie about when it will be fixed. Pleas do you're self a favour and stay away from these people.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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At an event when I tried to end my contact they were charging lots of money. Cut off phone line and broadband even though I still had one month to use. I paid for phone line one year in advance. Had to involve Citizen Advice Bureau. Customer service very poorly, discrimination is present. Would definitely not recommend to anyone.
- Location
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- Location
- daventry
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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As a plus customer I have been offered a free mobile sim card.
4 months later, and hours of phoning later, I still have not got it.
I complained to CEO's office who took 21 days to respond, despite their 5 day promise. Gentleman there said he had now sorted it, and my sim would arrive within 3 working days. Now 8 days and still waiting, so phoned again. An hour later I now have another confirmed order number to go with the other 5 and again been told it will arrive within 3 working days...... I'm not holding my breath !
- Location
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