7,010 Customer Reviews over 701 pages
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- Location
- Coventry
- Reviewing
- TalkTalk
- Date
- 2015-04-03
- Comments
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Can I rate no stars!!! Customer service department do not have a clue what they are doing. Every time I have contact them it takes over an hour. My advise would be to find another ISP.
- Location
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- Location
- Middlewich
- Reviewing
- TalkTalk
- Date
- 2015-04-03
- Location
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- Location
- Birminghma
- Reviewing
- TalkTalk
- Date
- 2015-04-02
- Comments
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I've never had such poor broadband. Constantly dropping out, speeds when it does work are slow and their response was to send out a new and improved router...... which has actually made things worse!
I was attracted to TalkTalk by the cheap prices, but I should have stuck to the more expensive one I was with before that worked well.
- Location
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- Location
- Maidstone
- Reviewing
- TalkTalk
- Date
- 2015-04-02
- Comments
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I had a problem with broadband for 17 days today while phone was working. Spoke to talktalk customer service 3 times, every single time they assured me of working in 24 hours, which was a lie. Fourth time, reported problem told me to do same thing which I did before, and finally I had to convince them to send engineers with a charge of £65. Stuck.... Helpless..... Frustrated unhappy customer. It's cheap than others but worst customer service. Not recommended to others.
- Location
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- Location
- edinburgh
- Reviewing
- TalkTalk
- Date
- 2015-04-02
- Comments
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its my biggest mistake to sign the contract with this parasite firm. Charged me for £65 and additional 38 pounds for missing appointment even though the engineer visited the property. Although filed the complaints but not heard a word back, instead they took the money off.
Definnately this is one of the scam firm that I ever come across.
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2015-04-01
- Comments
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Awful company always lags out and always cuts out
- Location
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- Location
- oulton
- Reviewing
- TalkTalk
- Date
- 2015-04-01
- Comments
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Ive only been with talk talk for about 2 months and they have already messed me about. I have been over charged by double the amoun and when i rang up they were making excuses not to refund me my money. They also tried charging me for an engineer who never turnt up to my house. Im so angry and will be canceling my account with them the next time they mess me about. Really wouldnt recomend to anyone.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-31
- Comments
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Terrible terrible internet. Slower then my last internet provider before I had moved (virgin media) and it constantly drops out. Literally every 20 minutes it completely stops working and I have to either wait 10 minutes for it to come back on or reset the router. I find myself constantly using my phone tethering to get work done which is costly and ridiculous considering I'm paying for dedicated internet. To top it off the customer service is dreadful; very unhelpful and it took months to actually get the internet set up. When the guy came round to install it he tried plugging it in said our phone line was incompatible (which according to the website it wasn't) and then just left without saying anything. Took us 3 phone calls to find out that it was compatible and that he just needed to use a microfilter. After having the dropping out problems we've been on the phone to them numerous times and they just go through the same process everytime (is everything connected etc..) And they at the end when it is they basically say they don't know what the problem is. Despite this to cancel it it will cost us almost £100. Very unsatisfied and I'd advise anyone to go with virgin media if they can get it in their area (unfortunately we cannot) either way, just stay clear of talk talk.
- Location
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- Location
- Hastings
- Reviewing
- TalkTalk
- Date
- 2015-03-31
- Comments
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Absolutely awful company. My broadband was switched to TalkTalk from Homecall without any say in the matter. It had been fine up to about five months back, then speeds started falling almost overnight. I've been lucky to get 1mpbs even during the day, then, in the evening, when it was working at all, my speed was usually around 0.30. Can't listen to Spotify music, can't watch any Yahoo or Youtube videos. Called TalkTalk who went through the checks with me and told me to change the filter, which I did...no difference. They told me it would get better in 3 days. No, it didn't. Did I want an engineer round? No. My brother is a computer engineer and he's checked my system and found nothing wrong. Finally had enough and am now moving to BT. When I called TalkTalk for a MAC code, the girl did her utmost to get me to change my mind and got a little shirty when I said the service isn't fit for purpose. Steer clear of them, I suggest.
- Location
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- Location
- Exeter UK
- Reviewing
- TalkTalk
- Date
- 2015-03-31
- Comments
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Ghastly! TalkTalk promised a seamless transition for former Virgin broadband customers. My web now sinks frequently from 7 meg to half a meg (while the line "stabilises" they said, expect up to 10 days) - and it's wrecking my business.
Their customer support people try quite hard once you get past the scripted stuff, but apart from that Sir Charles Dunstone should be ashamed of his evidently under-resourced infrastructure. AVOID!
- Location
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