7,010 Customer Reviews over 701 pages
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- Location
- hadfield
- Reviewing
- TalkTalk
- Date
- 2015-04-16
- Comments
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I have a problem with slow download speeds (0.3 Mb/s) and my landline is not working at all. Following the diagnostics on their customer website I am always directed to the solution - ring talktalk for free on your talktalk landline - this is useless if it is not working!!
The problem has been noted by talktalk but nothing is happening to rectify the problem and trying to get help from online chat is a waste of time as the agents are always busy helping other customers - there must be a whole load of customers with serious problems.
I expect there to be some problems at times with any internet connection but the way to judge a company is in the way they respond to the problems and the effort they put into resolving them - so far there has been no attempt by talktalk to fix this issue.
Luckily, a contract is a two way thing and yes, I have to pay, that is my side of the contract, but they have to provide the service for which I am paying - that is their side of the contract. As they are not providing the service they cannot demand payment and when I cancel my agreement they cannot impose penalties.
- Location
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- Location
- holywell
- Reviewing
- TalkTalk
- Date
- 2015-04-16
- Comments
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go live date the 2nd did not go live cancelled contract 9 th then it went live on the 11th customer service useless bordering on criminal now told I have to pay to end a contract I had cancelled stay away you will regret it
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2015-04-16
- Comments
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I have been reading all the other reviews and am sorry to say they are all as bad as mine I never even got round to getting set up with talk talk after waiting for an engineer to come round twice and not making the arranged appointment so I decided to pull out today three months later I have had 65 pounds taken out off my bank witch I can not afford for no reason what so ever beacause talk talk think they can just take what ever they want I am discusted with this company and would advice anyone to never go with talk talk
- Location
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- Location
- Glasgow Area
- Reviewing
- TalkTalk
- Date
- 2015-04-16
- Comments
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Been with TT for over 5 years. Never any problems until yesterday. Modem showing unable to connect to broadband. Went through the usual tests with no luck. Phoned TT suport and was talked through diagnostics. They could see I had a problem but no solution. Engineer visit scheduled next day. Engineer arrived, as scheduled, replaced router and everything worked. Even better, sync speed is the same but download speed has improved from 1.8Mb/s to 2.0Mb/s. Very good service from TT.
- Location
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- Location
- St Albans
- Reviewing
- TalkTalk
- Date
- 2015-04-15
- Comments
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Terrible service, can't wait to get away from Talk Talk.
We lost services on more than one occasion because we used the phone above their monthly limit - not one set by us. We were on direct debit but they would block all services and they weren't automatically returned.
Contacting them is torture. Multi-level menus, then when you finally speak to someone they sell and block you cancelling at every point.
- Location
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- Location
- Stourport-on-Severn
- Reviewing
- TalkTalk
- Date
- 2015-04-15
- Comments
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promised the world but got a third world country.Dont go to these people said i could have movies and sports free then billed me 80 pounds.Tried to resolve it and was told tough luck.Stopped my direct debit so they can take me to court.The company is a sham gone back to sky.Take my advice dont switch they are useless and should have there licence revoked
- Location
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- Location
- brighton
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Comments
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A terrible awful service. Have had no internet for 48 h. Had to Chase for progress (none) guy on the phone following a script rather than helpful. No idea if/when anyone is addressing issue. Losing money as depend on internet access . Need ro investigate another provider.
- Location
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- Location
- Bourne End
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Comments
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Absolutely shocking service, they were hopeless so switched to BT and cancelled contract, they still keep billing me and refuse to accept ive cancelled, going legal
- Location
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- Location
- wood green
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Comments
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I'm having problems with Talk Talk , apart of low speed that im having after first month, they charged me 65 £ twice for missing Engeenier appointment which is not fair because i was waiting for the guy to come whole day at come and he didnt come or call me on that day, it is a shame , a company like this should be out of bussiness
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Comments
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Broken promisses: initially TalkTalk connection did not work, so I wanted to cancel by excercising my 14 days sstaturory rihgt. They said they would send an engineer free of charge.
Engineer discovered no fault at my side, and TalkTalk resolved the issue somehow at their end. I was charged £50 anyway, so in effect they lied to me twice: first they promissed not to charge me the £50 even if a fault is discovered at my end, second their policy is not to charge if no fault at the customer end is found.
I've been with TalkTalk for 2 years, now I am quitting and going back to BT, the main reason being that there is no internet connecton ca 30% of the time, and this is a bit too much.
My advice: steer clear.
- Location
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