7,010 Customer Reviews over 701 pages
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- Location
- york
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Comments
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Awful company food if nothing goes wrong, if youbget a problem it takes about 10 mins in phone calls to get through to a person and they do not understand the problem and jyst repeat themselves asif they are reading of a screen do not help then at the end of the phone call they have the cheek to ask if you are happy with the phone call AVOID THIS COMPANY!!!! Id rather stick with bt or sky and pay a extra couple of pounds more a month
- Location
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- Location
- ROTHERHAM
- Reviewing
- TalkTalk
- Date
- 2015-04-14
- Location
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- Location
- Meopham Kent
- Reviewing
- TalkTalk
- Date
- 2015-04-13
- Comments
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Moved from Sky, service was always there never any down time. Talk Talk connection keeps dropping, pretty impossible to get a service at peak times. Just waiting for the contract to end so I can move back to a descent provider. Just don't consider moving to them.
- Location
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- Location
- Wiltshire
- Reviewing
- TalkTalk
- Date
- 2015-04-13
- Comments
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Talktalk bought out my contract from tiscili , i never agreed to be with this company and almost instantly after switching i lost connection frequently and my speeds went down massively. They are the worst provider out there and people need to stop purchasing their products so the business can die.
- Location
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- Location
- Epping
- Reviewing
- TalkTalk
- Date
- 2015-04-13
- Comments
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Deplorable and dishonest customer service . Unreliable product , Promise every thing never expect to receive any thing they promise
- Location
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- Location
- Cornwall
- Reviewing
- TalkTalk
- Date
- 2015-04-13
- Comments
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I have been with TalkTalk since they took over Tiscali.
Where I appreciate that many here have bona fide grievances, complaining, by its very nature will carry much personal desire from each individual.
When I award stars I first look at the environment the company is operating in, and next to much of Europe we are woefully behind them with our internet services.
TalkTalk can offer me "pie-in-the-sky" speeds but I know they will be from 0 - 5mb, often around 500kb/s in my area (Cornwall) . . .why ? because it isn't worth digging up all the ground between me and the main road.
However, I believe a new "piggyback" method is coming using the existing lines.
When you see download speeds ask what is the real speed, because they are always a lot slower than what any company wants you to believe.
In any business there will be some "sharp" practices which annoy many but TalkTalk seeks to be a cutprice operation in a very infrastructure primitive UK internet market so I judge their performance on that.
Any lightening strike will kill a TalkTalk router. The tiresome check routine on the telephone help line must be endured, an engineer comes and supplies a new router each time for free . .that must qualify as good customer relations ?
If I was running a SUCCESSFUL business I wouldn't use TalkTalk, so any complaints here about bad service is down to trying to go cheapskate.
I do a lot of downloading and for the private individual all that is required is a modicum of patience (which doesn't fit into the ethos of the modern world).
So, measured against the overall state of the internet in the UK I give TalkTalk a fair rating with the stars.
- Location
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- Location
- Hackney
- Reviewing
- TalkTalk
- Date
- 2015-04-13
- Comments
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Talktalk service is extremely bad. They have cancelled my service by mistake and did not give any compensation and every time I call, I'm always directed to an Indian call centre where no body knows what they're doing. I am an extremely unsatisfied customer and I tell them that on the phone, they tried to help by giving 3 months free line rental and they always say "they've addded that to the 'notes' section of my account. However, every time I call and speak to a new phone operator, they couldn't find the notes! Therefore I always have to explain everything over and over again! I have had enough of their crappy service and decided to cancel it, they want to charge me £58 cancellation charge! THE ONLY WAY TALKTALK MAKES MONEY IS BY PROVIDING CRAPPY SERVICE AND FORCING THEIR CUSTOMERS TO CANCEL AND EARN FROM CANCELLATION CHARGES! Moreover, they never give you your refund! I have been on the phone with RENZ VALENTOS and he has promised me that my refund will be issued within 10 working days, however, it has been a month and I still haven't received my refund! This company is a total scam! Don't deal with them if you want to get screwed over and over, spending time with their Indian call centre repeatedly with 2 hours per call and be passed around from operator to operator explaining everything over and over again!
- Location
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- Location
- Malvern
- Reviewing
- TalkTalk
- Date
- 2015-04-12
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-04-12
- Comments
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WARNING ABOUT TALK TALK ENGINEERS & BT
It costs £65 to have an engineer visit your house. TALK TALK's Broadband seems naturally to be slow! So they suggest sending an Engineer, which I did not want.
If they send their own engineer and he finds nothing they don't charge you because presumably it does not cost them much. They sent one out to me and he found no fault at my property.
HOWEVER IF THEY SEND A BT ENGINEER it may well be a very different story.
On the website it says if the fault is outside your property they wont charge you. Just be wary.
I was told by the Talk Talk engineer there was not problem in my property, a few months later a BT Engineer was sent. He replaced the old socket with a new one announcing it would cost nothing as there was nothing wrong with the old socket except it was outdated.
He said I need NOT replace the socket but that for future testing it would be a good idea. I confirmed with him I would not be charged. He replied upgrading was standard and free of charge.
However he must have gone back to TALK TALK and charged them so they charged me. There was no fault at my property and I wish I had recorded what he said or taken video on my phone. Its not enough anymore to take note of someones name or what they have said. On the BT report submitted by the engineer he stated the fault was at my property. As I said I wish I had recorded with his consent the conversation. I now have a £65 bill!
My arguement is if I had known no matter what I would have to pay £65 I simply would have paid £65 to leave TALK TALK and get a better service elsewhere with no need for an engineer.
My advice record an Engineer either by video or voice and know if a BT Engineer is sent to your house regardless you are going to have to pay for that.
I spent months saying I did not want an engineer and this is why. The internet service is a bit better but still very slow and the signal still drops.
I'm going to be glad to leave TALK TALK, I only wish I could warn more people. Im thinking about contacting WatchDog.
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-04-12
- Comments
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As for me Its not just the worst broadband supplier....
Its most horrible service which I ever had plus in the end they trick me with a money. After one month when I cancelled TalkTalk account and get another internet supplier talktalk still charge me with some money and line wasn't disconnected.... When I asked them to send me a proof of cancelation they sais NO.....
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.