7,010 Customer Reviews over 701 pages
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2015-03-30
- Comments
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I would give no marks to TalkTalk in any category. One star is too many. I've taken them to the Ombudsman but they're a waste of time too. Has anyone else had experience that they believe the TalkTalk 'notes' but disbelieve the customer.
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-03-30
- Comments
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Broadband is very slow and regularly cuts out. Customer service is beyond dreadful and I sadly have had to deal with this regularly as my bill is rarely correct. Money was taken out of my account without my permission and charges have been added for no reason... Company is a complete and utter disgrace.
- Location
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- Location
- Cheshire
- Reviewing
- TalkTalk
- Date
- 2015-03-30
- Comments
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Basically a poor service, the routers provided are substandard, so far I've had 4... as for customer service and fault resolution pretty awful usual approach is to replace router but wont tell you which one your getting! So far costs have increased and 15% speedy payent has reduced 10%. Cheap but a annoying service.
- Location
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- Location
- lewis
- Reviewing
- TalkTalk
- Date
- 2015-03-29
- Location
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- Location
- Kilmarnock
- Reviewing
- TalkTalk
- Date
- 2015-03-29
- Comments
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Well, stupid me should have read these pages! I signed up with Talk Talk about one month ago on a 24 month package. Things worked OK until Friday just gone when I logged onto the internet I was re directed to a Talk Talk page saying that my service was restricted because of an outstanding issue. This meant I owed them money. But my direct debit had gone out already so nothing was outstanding. I then spent almost two hours on the phone with them, the first thing they offered was a new router "the best and most powerful available" they said. They said they did a number of checks on their systems and found that this 'restriction' that had been placed on there was their fault and that the engineers would be working on it. My new router should be with me between 5 and 7 days and the engineers should resolve the problem in 24 to 96 hours!
As I run a small company from home heavily dependent upon internet access, this obviously causes many problems. So I am now using my mobile phone as a hot spot in order to try and keep my company alive. Not only that I have to file my VAT so I am likely to be hit with penalties if I cannot get my return and payment through in time.
Everytime I spoke with someone at Talk Talk I got the same message "I will try to help you" but they had no answer when I said ""but you have caused the problem"
Then they tell me "we will send you an email".....Hello, I have no internet!!!
Then "can you log into your account"..... Hello I have no internet......and so it goes on and on and on!
So, no internet, very poor customer service and they have just taken out my second direct debit so they are happy!
Seriously, look elswhere!
My view is that the D-Link Routers are not up to the job and hence they automatically offer you a new router.
During my extensive time on the phone with them, I could hear other agents in the background saying the same thing to other customers, which does indicate a serious problem with the initial hardware they send you.
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2015-03-28
- Comments
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DO NOT SIGN UP WITH TalkTalk.
I had been with them since 2005. I had a few problems over the years, but they were always sorted out quite quickly and with no fuss. Then things completely changed about 4 months ago.
Customer service became irritating, condescending, obnoxious, and USELESS!
Brightsparks engineers are useless, Openreach engineers are equally hopeless and incompetent.
The ratings don't have Zero stars because thats their true worth.
I left them this month... I will NEVER return.
- Location
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2015-03-27
- Comments
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Absolutely appalling customer service and connection for both broadband and TV. Not only was the signal the poorest quality #I have ever seen, but we were made to jump through hoops at every turn to even get close to what we wanted, and were supplied with the wrong products after enquiries. They even jacked up the price of our contract (which we are battling with as I type), without our consent or knowledge! The call centre staff have no communication between departments and as a result it takes days to sort out the most trivial of issues. DO NOT SUBSCRIBE TO TALKTALK! Don't be tempted by their 'offers', they are an abysmal company and don't deserve anyone's business.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-27
- Comments
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Their prices are reasonable, but that's about all the positive that I can say about them! Their broadband speed is both poor, (we stream at around 28mps and we're on their fastest fibre which should provide up to 76mps), whilst their Customer Service staff make promises that are unrealistic and promises to return calls that are never kept to! I have been in touch with their Executive Office on two protracted occasions and they're pleasant enough, but nothing ever happens and all they do is to hide behind T&Cs when asked for compensation! In my opinion, you should pay more, get more and steer very well clear of TalkTalk, as Dido Harding, (their CEO), does nothing and everyone else is about as useless as a chocoloate fire guard!!
- Location
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- Location
- kinglynn
- Reviewing
- TalkTalk
- Date
- 2015-03-27
- Comments
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I am disappointed in TalkTalk as they where a good unlimited broadband however one day they came and visited my house, they said they wanted to check the phone because they where having problems and it was shut off.after they left the phone got disconnected and shut of completely, we can not call or get calls.on top of that fact the internet which before the visit had Mbps download speed got limited to 1.7mbps(all computer had to share the 1.7) i have no idea why they did this.i do not recommenced using talktalk.i changed to BT hopefully it will be better
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-03-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.