7,010 Customer Reviews over 701 pages
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- Location
- mk
- Reviewing
- TalkTalk
- Date
- 2015-04-08
- Comments
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I have been with talktalk fibre optics for around a year now although I have a few ups and down with Internet the main problem.I have is the incompetent so called staff I'm having to call them up every month coz they are add random charges they are con artist and trying to get contacted by CEO is impossible they just ignore you. I studied Nvq level 2 for 5 year they don't know What to do or how to treat their customers I have been charge from land line to call up customer service which is spose to be free this service is terrible
- Location
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- Location
- Lowestoft
- Reviewing
- TalkTalk
- Date
- 2015-04-07
- Comments
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Awful, awful and just awful.... After being with them for over 8 years, I called to ask for replacement router as the one i have and have had since start has clearly life expired - yet they go on and on soo much about issues that aint there and then offer to send an engineer out costing £69!!!! I only wanted a new router to help stop my internet going instead of having to reset the router twice a day and at a speed of 0.49mb... i didnt want over an hour or silly questions and then they ask £69 for someone to visit! Services terminated and gooodbye! Never will use them again.
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-04-07
- Comments
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Worst broadband & phone company ever
broadband speed is slow & unstable even cutting out, you'll also be pestered with useless phone surveys if you miss a payment they'll slap an extra charge on you're bill, this is a horrible company, you've been warned.
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2015-04-07
- Comments
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Awful customer service
Awful phone line
Awful and inconsistent broardband
Awful communication with reps
Awful
- Location
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- Location
- Ipswich
- Reviewing
- TalkTalk
- Date
- 2015-04-06
- Comments
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Minus points-sales people make promises that Talk Talk refuse to honour. It's the usual resolution - if you don't like it then pay your contract and leave.
You have to have a three way conversation. They won't put you through to who you know will be the best person to speak to.
They repeat that they understand your frustrations after everything you say
Plus points-offer alternatives although they do not resolve the issue.
You can get through by phone.
I will pay up and leave. I should have read the reviews and listened to friends and family.
- Location
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- Location
- Basingstoke
- Reviewing
- TalkTalk
- Date
- 2015-04-06
- Comments
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This is the worst service I have ever had. On initial setup it was fjne, got good network speed. A month later my speed dropped from 39mbps to only 12mbps, the internet kept dropping out too. I called talk talk to get this fixed so they sent out an engineer who told me there was no issues and said it was fixed. I called up a further 8 times since. Another month later the problem was still not fixed so I called up again and this time they said I can terminate my contract free of charge. Since leaving 2 months later talk talk are still trying to charge me fees of £425 for terminating the contract even when they said I don't need to pay! This is starting to turn out to be a scam, never trust them and never join!
- Location
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- Location
- Leicestershire
- Reviewing
- TalkTalk
- Date
- 2015-04-05
- Comments
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After over 3 years of hassle and bad service, and after giving TalkTalk numerous opportunities to sort out their bad service, I terminated my account 7 weeks ago. Since then I've been inundated with phone calls, emails etc stating that I have to pay them £214 for having cancelled the contract early.... A contract that I did not agree to and was not aware of!! Over the 3 years I've suffered at the hands of Talktalk I've had umpteen engineer visits, wasted hours and hours of my precious time, had dozens of phone calls and email exchanges and wasted over £1500 after being told the problems were due to my PC, Laptop or smart TV.... All three of which were replaced at my expense only to find that the broadband issues were STILL there!
Talktalk are now hassling me on a DAILY basis. I have told them not to ring me, and to email or send letters, but STILL they keep ringing and making threats! This has caused me so much stress and I am at the end of my tether. I will not be paying them £214 for terminating a contract that I was not aware I had entered into, and in my opinion, they have breached their own contract for not providing a service that I was paying for! I am furious!! They even rang me TWICE today....Easter Sunday!!
- Location
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- Location
- Cheshire
- Reviewing
- TalkTalk
- Date
- 2015-04-05
- Comments
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Rubbish in every field except customer service. no prizes for guessing the reason for the good customer service.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-04-03
- Comments
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I joined talk talk 2 months ago. Then I got a message saying there will be changes to the international booster rates added on my account. Firstly, I joined them because I could use the international booster they provide to make calls to family in Nigeria. When I joined, I was told the cost will not change as long as I had a contract. Please don't join this company, they cannot be trusted. They are only after your money
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-04-03
- Comments
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In the centre of a city where we are paying extra for ultra fast broadband with fibre optics the internet connection is worse than our previous house in the middle of the country. Quite often I have been unable to lead a YouTube video or a google search and watching a film over the internet is just a nightmare. I am constantly frustrated with the inability for it not working. I THOROUGHLY RECOMMEND YOU DO NOT CHOOSE THIS PROVIDER.
- Location
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