7,010 Customer Reviews over 701 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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Absolutely awful - don't go near them! I signed up to an 18 month package with superfast broadband on a special offer. Broadband was installed but it took about 3 weeks to book the engineer and the line speed is extremely slow. I am now moving house within London and I've been told superfast broadband fibre isn't available at my new address, even though the BT openreach website says it is. I've been told that I have to enter a new 18 month contract just because I'm moving house and that Talktalk can't guarantee my package price if fibre broadband becomes available in my area. Oh, and also I was told an engineer would visit to install my TV box and that never materialised, it was just a hoax to get me to sign up. Completely hopeless and terrible customer service!
- Location
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- Location
- Crewe
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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DO NOT USE THIS COMPANY! i have had tv internet and pone and it hasnt worked for 6 months and they will not refund me nor will they let me leave.If i do they say i must pay £100. Dont even deserve to be called a company. so much for the customer comes first...
- Location
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- Location
- Kettering
- Reviewing
- TalkTalk
- Date
- 2015-03-17
- Comments
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Absolute rubbish, their service is NOT FIT FOR PURPOSE, their customer help relies on you getting bored and hanging up.... thus not resolving anything but at the same time you stay a "paying customer" so they are happy and you as a customer are left feeling totally helpless, angry, frustrated etc..... phone call was 35 minutes and ongoing... anyone want proof can ask to see my phone records.
- Location
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- Location
- Stockport
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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I've just happily paid talk talk 90pound to put me out of my misery and let me cancel my broadband and new view package (on the phone for 2 hours), After yet again another week without being able to use my phone or broadband and being told I would need to pay for an engineer to come to my house to carry out checks.
This company is a joke it is never there problem was with sky for 2years before I changed and not one problem have now rejoined and they have also given me 90 pounds in high street vouchers, I wouldn't recommend talk talk to anybody just pay the extra pound a month and take your business to a company that wants it
- Location
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- Location
- Stirling
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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I've had speed issues with talktalk broadband for the past 2 months. Every time I call the support number one of the following things happen:
1- they can't solve the issue, hence hang the phone up.
2- they say they're a manager and will solve the issue, but they don't at the end.
3- they send a talktalk engineer over, who is more useless that the phone support.
4- they send BTOpenReach engineer, who says nothing is wrong.
5- the above cycle gets repeated two to three times.
6- you want to make a complaint, but then there is no one more senior than the technical manager, hence he reports the complaints on the system and no one will call you back.
7- you get so frustrated that you want to cancel the contract, but they don't allow you.
8 - your contract runs out, then talktalk sales people keep calling you to make sure you sign another 18 months contract with them.
Then they charge you £65 for a visit from an engineer who couldn't fix the problem. AVOID AVOID AVOID
Satisfaction 1 Stars
Speed 1 Stars
Reliability 1 Stars
Cu
- Location
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- Location
- Winchester
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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My visually impaired, hearing impaired 82 year old mother had all Talk Talk Services cut without warning - she has only just opened an account with them. We paid a reconnection fee despite there being plenty of money in her account for a direct debit to be taken. We are now unable to solve the problem because NO ONE will speak to us at Talk Talk unless we pay the bill - that would be be the bill we just direct debited from her account PLUS 2 reconnection fees which they have happily taken.
I am so furious, how utterly ridiculous that Talk Talk can refuse to speak to customers with problems. I wish I could sue them for the distress and fear they have caused my elderly mother. There is no justice. These large organisations completely please themselves. Disgusting.
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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DONT BOTHER useless appalling customer service broadband speed useless and having 4 engineers out in the 4 week we have been with them still not sorted passed to overseas customer service call centre who just keep repeating themselves when you can understand them then close a fault as rectified when it's still on going ice spent 2 hrs on phone today trying to cancel then there systems go down I wouldn't ever recomend them the other reviews you read on here are true the only thing they do is send your bill on time
- Location
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- Location
- Caversham
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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Spent 60 hours and 3 months trying to resolve my email problem to be told to change my email the worst customer service ever
- Location
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- Location
- South East England
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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The customer service agents are perfectly nice, however they have a script and have to stick to it, no matter what. If you escalate, the 'supervisor/manager/whatever' has to go through exactly the same script no matter the relevance. If the script doesn't fit your call, the only way to get resolution is to go through the ceo's office.
The speed into the house/router/via ethernet is just about perfect. However, what they don't tell you is that the wifi signal on the router they provide will only give you around half speed. They cite (rightly) other signals etc reducing the wifi., however my own situation, where there is nothing that could reduce the wifi signal, means that this does not stack up.
The sales agent was misinformed, assuring me that there would be no more than a couple of MB wifi drop in speed.
A visiting engineer out and out lied.
Some Talk Talk engineers and BT Engineers are pro-actively telling the customer how rubbish TalkTalk is which doesn't help create any faith in the company.
Reliability is excellent.
- Location
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- Location
- blackpool
- Reviewing
- TalkTalk
- Date
- 2015-03-16
- Comments
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AVOID, AVOID, AVOID! Horrendous customer service by poorly trained, obnoxious staff.....you have been warned!
- Location
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