7,010 Customer Reviews over 701 pages
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- Location
- east sussex
- Reviewing
- TalkTalk
- Date
- 2015-04-25
- Comments
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I have at last rid myself of this abysmal company they are a terrible company to deal with, and the price kept going up on my direct debit like a broken escalator.
On transfer to a decent company talk talk kept sending unsubstantiated bills its useless to ask for a written explanation. A horrible experience with a company that could not care less.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2015-04-24
- Comments
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You need a 'zero stars' setting. Fibre broadband at 11-12mbps where service promises 18+. No engineer on installation day, despite threat of £65 fine if you aren't at home. Lots of calls result in three identical routers being sent as the 'fix'. Call centre staff read from a script and cannot help you. We suggested paying non-fibre price for their non-fibre speeds. We have escalated and, of course, will receive a managers call within 72 hours - not!
- Location
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- Location
- Merseyside
- Reviewing
- TalkTalk
- Date
- 2015-04-21
- Comments
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By far the worst broadband service I've ever encountered. Website very slow, constant confusion over bills. Charged for delivery of router I didn't order, no landline fir a week following connection, service constantly dropping. Enough is enough and I'm out if it.
- Location
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- Location
- Bermondsey
- Reviewing
- TalkTalk
- Date
- 2015-04-21
- Comments
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IT IS THE WORST OF THE WORST !!! Never seen something like that , internet not working for 6 months in a row and they still ask some time to figure it out .. they are a joke!! they are charging you every month for not getting any service , seriously a Consumer Body should step in as they are scamming consumers. I will bring them to the court.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-04-21
- Comments
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WORST BROADBAND COMPANY. AVOID AT ALL COSTS!! I phoned them to cancel my line as I was moving. I was told this had been done and thought that was the end of it. They continued to charge me for months after I had stopped using their services. I only noticed after going through my bank statements. I called to complain and got a very rude and unhelpful advisor. CHEATS, POOR CUSTOMER SERVICE, AVOID AT ALL COSTS.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2015-04-21
- Comments
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OFF AS MUCH AS ITS ON. CONSTANT ONGOIGN PROBLEMS STILL 18 MONTHS DOWN THE LINE AND ITS ALWAYS THE SAME PROBLEM - THE EXCHANGE. BUT TALK TALK CAN'T BE BOTHERED TO DO ANYTHING ABOUT IT AND WE ARE TALK TALK'S CUSTOMER (NOT BT'S) PAYING THEM FOR THE SERVICE WE ARE NOT GETTING
Talk talk are an absolute joke and their customer service and any contact is ALL via DELHI INDIA. Regardless of what speed they say you're going to get, all you'll have is constant ongoing problems they cannot be bothered to contact BT engineers to fix.
Its now OVER 12 months and they STILL can't resolve all the problems they have caused us. Continue to blame wiring etc at the home (which is just an excuse because BT Engineers have wired it all up) and all confirmed themselves the problem is at the BT Exchange in padiham and NOTHING to do with the home. Yet talk talk just like to keep fobbing people off because they can't even understand half the english you are communicating to them via DELHI
NOT to mention changing our telephone number over to SKY for 4 days without even knowing about any of it (I discovered this)
THEN numerous times including recently NO TELEPHONE OR INTERNET FOR 5 DAYS (SAME BACK IN FEBRUARY) - THERE IS JUST NO EXCUSE FOR THIS
The best way anyone can know what kind of service they are going to get (should anything go wrong) is find a direct contact EMAIL for them and see what happens. I tried this before joining SKY recently and well all I can say about them is its the same if you have ANY problems (they don't want to know and even managed to cock everything up once we'd paid and signed up with them) EVEN before the live date with them they managed to cancel it when it was paid for for 12 months
So if any internet provider PASS the direct communication contact beforehand, its always a good sign BEFORE signing up. Its been fail proof so far
needless to say we WILL be changing over again
don't forget to go via topcashback for a good saving with any internet provider !!!
the connection has just gone off AGAIN before posting this message. I have constantly sent hundreds of emails and speed test over the last 18 months and they don't care and never solve the problem which is STILL on going
If you are looking to pay for a service you are NOT going to get half the time then perhaps talk talk is for you !!
- Location
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- Location
- Inverness
- Reviewing
- TalkTalk
- Date
- 2015-04-20
- Comments
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Talktalk is terrible! I wish i never paid for a full year with them, i got told i would receive 10.4mb/s and i get 6.7 at the most... When i signed up with them i was talking to a member of the talktalk team in britain and could communicate without a problem but as soon as i was signed up i was diverted to indonesia everytime i had a problem! Youtube videos won't play... Internet cuts off at times... Slows down to 0mb/s some days... Complete waste of money and will leave you very dissatisfied. Go somewhere else for broadband and avoid this company like the plague! Nothing but regret for signing up with this shower of useless fools
- Location
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- Location
- glasgow
- Reviewing
- TalkTalk
- Date
- 2015-04-20
- Comments
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I have been with talktalk for a number of years have had a few hiccuos but mostly been satisfied with service until October 14 when I was moving house.phoned to cancel service was told last payment day,this is now April and still sending me invoices after numerous calls to them each time they give me different answers .I have had enough AVOID talktalk
- Location
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2015-04-20
- Comments
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Customer service is not existent, impossible to contact them after cancelling my account in December and making me pay an extra month of January. I keep receiving letters saying that I still owe them 10 pounds for the month of February and with the interests 32 pounds now. Ridiculous. I won´t use talk talk again
- Location
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- Location
- East Sussex
- Reviewing
- TalkTalk
- Date
- 2015-04-20
- Comments
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If I could give 0 stars I would.
****AVOID THEM AT ALL COSTS***** Talk Talk are the worst company that I have ever dealt with. They are expensive and have the most appalling customer service. I moved house in Oct 2014, and called to move broadband to now house - which they couldn't do due to a fault on the line so I cancelled. It is now April 2015 and after 7 phone calls (totalling 5 hours of my time), 7 emails and a formal complaint to the CEO office I am still receiving bills from them. I am now going to the Ombudsmen as they just wont stop emailing me bills, and wont take my complaint seriously. I would not touch this company with a barge pole -
AVOID AT ALL COSTS!!!!!!
- Location
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