7,010 Customer Reviews over 701 pages
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- Location
- South Shields
- Reviewing
- TalkTalk
- Date
- 2015-05-07
- Comments
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I've left TalkTalk.
After a discussion with TalkTalk, their comment in an email to me was:
"I'm pleased to let you know that on 18/03/2015 one of my colleagues had credited your account with £226.10 and £180.36 to waive off the Contract Breakage Fee and reimburse the charge for Value Line Rental respectively."
Account balance inc VAT -£221.31 CR
I was then advised to login to my account, and click on "send a cheque to me" refund button.
Ive now been trying for months to get my money back, and everytime they say I am correct, and are sending a cheque, but no cheque.... for months. Please steer clear of TalkTalk.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-05-06
- Comments
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OMG!!!!! Please if you value your time and energy please, pretty please do not go near them. Never,EVER.
Despite broadband problems for the first 6 months and last 6 months of the contract, constant phone calls and they incompetent customer service they have cancelled it (my contract) without my permission or any other reason leaving me without the internet for 3 weeks. No help. just yapping that the ''computer say so''.
I am just amazed how this company is on the market. Now - much wiser I would advise all the people out there: better spent 5-10 pounds more a month and have much better internet elsewhere, quick, efficient, nice customer service instead of this.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-05-06
- Comments
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Just awful......
Problem after problem and I can't get out of the contract. It took over 5 months for a TV box to arrive, it cost me so much money calling them on my mobile and wasted over 8 hours on the phone to them.
disgusting humans
- Location
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- Location
- Luton
- Reviewing
- TalkTalk
- Date
- 2015-05-06
- Comments
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They created a new contract (18 months) without us knowing and without our permission after only 3 months of being with them. Our original contract was 12 months (as we are students). When we called to state that they changed our contract without us knowing we had to go through 3 people til someone did something (even then he could only review previous conversations we had with other agents). We are being charged an extortionate cancellation fee for a 24 month contract when we only bought a 12 month contract. We're still unsure whether we are going to have to pay this fee or not (given their current reputation, we probably will have to).
- Location
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- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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Customer support do not understand your problem and blame disconnecting wi-fi on devices! Current download speed 0.65mbps!
- Location
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- Location
- Newcastle
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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Appalling service from the start - Talk Talk add additional packages to your account that you do not request-then they tell you you're tied into their contract to keep the additional package. The speed was terrible and the service was even worse. When the broadband speed issues couldn't be repaired (we were passed from pillar to post trying to sort this) I had to argue numerous times to get the cancellation fees waived. When they eventually agreed to this I was told to ignore the automated requests for the cancellation fees and was told to leave the direct debit running so I would get my refund (for advance payments made)...however, a month later I discovered they had in fact charged over £365 in fees and helped themselves to the money! We are now having to argue to get this money back and we have to wait at least 10 days for it to reach my account. The staff do not listen to you at all and they talk over you constantly - they always say they are now taking ownership of the account - they all say EXACTLY THE SAME THING and they are all useless.
- Location
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- Location
- Honiton
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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I recommend that no one ever use this company. Their service was appalling, with the connection crashing several times everyday. Their technicians supposedly solved the problem, taking an hour on the phone each time, but it carried on. THey then tried to sell me fibre optic broadband.
When I left, I was assured on the phone that I wouldn't have to pay the early cancellation fee. Since then I have been in dispute with them over this. They don't reply to letters and are very hard to get through to.
Go with Sky, they are great.
- Location
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- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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Where to start you view boxes constantly break I had 5 in a year! They miss recordings constantly miss first 5 mins of every other recording and cut recordings short. Their customer service is criminal worst I have ever encountered. They don't let you leave when everything doesn't work and promise discounts that they never give to you! Once you have signed their dotted line you really don't matter at all to them they have you by the short and curlies! STAY WELL AWAY!
P.s tip of you don't care about home phone sky will be haggled to some great tv only deals for less than 20 a month and virgin do broadband only for 18 a month best of both worlds at better price :)
- Location
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- Location
- North London
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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Ugraded to fibre last month - worst decision ever! No discernible difference, in fact I think it's actually a bit more sluggish. Max speed is 20mbps using TalkTalk checker but any other speed checker registers sub 20mbps. Chronically bad customer service. Promise the earth but deliver zilch.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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I was with Talk Talk for 2 years with no problems. However, as soon as I tried to cancel my broadband as I was moving house I realised how shocking their customer service was.
My initial cancelation order was not processed and they have continued to issue me monthly invoices. I have been calling up every 2-3 weeks to explain what has happened, each time speaking to a different person who is unable to put me through to the person I spoke to previously, despite me having their name. Every time I call I am told it is fine, the situation will be resolved and I will not be receiving any more bills and the back dated amount post-cancellation will be written off. However, next month rolls around and I receive another invoice, and the cycle begins again.
I cannot explain how frustrating I have found this whole process, and it has completely undermined the 2 years of decent internet service I have received before, I am now spending a significant amount of time each month on the phone to talk talk, and am now getting concerned about getting a black mark against my credit rating. In summary, it is not worth it for the £2-3 you save per month on internet, I have since transferred to BT and found their customer service to be miles ahead of talk talk.
- Location
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