7,010 Customer Reviews over 701 pages
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2015-05-05
- Comments
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I was a talk talk customer for 2 years and then had to change adress so i called them that i wanted to move flat to tranfer my internet. I was told inwas not able to move the internet because my credit history was not good so they created a new account for my new adress (the credit history was not that bad after all). 6 months later i realised that they didn't disconect internet from the previous flat and i was oweing then too much money as i was supposed to be paying the others flat internet and calls! After 2 hours of talking with them the only they could do is not to charge me for the calls made from my previous flat but i should pay the internet that they forgot to disconect (of course i didnt). I'm calling them almost every week because i have too many issues with my internet. It keeps going off. My phone and ipad doesnt connect! Once ot was the rooter, once they told me to start unscrewing screes fromthe wall, once they told me to that its my devices (seems that my laptoo,ioad and phone as well as my boyfriends phone and ipad are allergic to talk talk), once that i was not getting enough speed abd once because that i get too much speed. It was another time that they told me to restart the broadband when ot goes out but last week i foubd out (someone else told me this time) that it is not good to restart it because it become slower! The worst company ever im a student that pays for internet but don't have internet, how nice it that? If someone ask my opinion for talk talk is a NOOOO! People from service seem kind but they are bot helpfull and they don't have any idea.. And I can't really say much about the internet as it doesnt exist in my flat! Thank got i have 3g
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2015-05-04
- Comments
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It seems as if Talk Talk Broadband is scared to get a speeding ticket...
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2015-05-04
- Comments
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Worst for wifi connection this is why I'm leaving, you pay for there connection but it's so unpredictable my connection will work for 10 mins then it'll cut out for 45mins then connect for 5mins it's soooo annoying. I would avoid talktalk at all costs u can get better deals elsewhere which is why I'm going to bt.
- Location
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- Location
- Taplow s. Bucks
- Reviewing
- TalkTalk
- Date
- 2015-05-04
- Comments
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Never use Talktalk , they recently emailed to say that I was £20 in credit , a result of them charging for whole month when only had service for 10days as moved to new provider . Spent an hour on phone and email trying to get them to refund me , email problem solving hopeless , telephone problem solving hopeless , no apology for holding my money and not returning it , just a shocking company !!
- Location
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- Location
- Ayrshire
- Reviewing
- TalkTalk
- Date
- 2015-05-01
- Comments
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I had been with Talktalk for years with no problems. They contacted me and told me I could have a free youview box with catchup tv at no extra cost that is when the trouble started. The tv buffered all the time when I complained they went through a process of sending an engineer out checking my connection and lots of other bullshit only to be told my connection was good they then increased my speed to 6mbps. Everything worked ok for a few weeks then the speed started to decrease. I reported it again and went through the "line check" crap again and they eventually said they would lock my speed at 6mbps. again ok for a few weeks then speed decreased and tv buffered again!! I tried reporting it again but the time it takes etc I gave up looking for a new broadband provider now I've had enough!!!!
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-05-01
- Comments
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Absolutely disgusted with TalkTalk and their behaviour this week.
I phoned them to cancel my broadband and phone because I am moving house in a week (at very short notice), and I would like to go with Fuel as my provider at my new house. My minimum contract period has expired and I'm now on a rolling 30 day contract, so I fully accepted I would need to give 30 days notice or pay 30 days charges. However, I asked that they disconnect my line on my moving date next week and they refused - apparently they will only disconnect the line after the 30 day notice period has expired, leaving my phoneline wide open to the new occupiers. The operator even suggested that I should "ask the new occupier to kindly not make calls on the line for the next 3 weeks."
The only way I could get them to disconnect my line when I moved out was to take out a new 18 month phone and broadband package with them at my new address! I don't want an 18 month contract and I won't want to stay with TalkTalk! Surely this must be illegal!
Avoid this company.
- Location
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- Location
- swansea
- Reviewing
- TalkTalk
- Date
- 2015-04-30
- Comments
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i have been with aol for over 20 years never had a problem I was advised that talk talk have taken over aol since this happend a few weeks ago my broad band is rubbish losing signal ipad freezing shocking I can't wait to switch providers to a decent company would never recommend talk talk absolute rubbish grrrrr
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2015-04-30
- Comments
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I signed up for broadband in March and emphasized how I needed internet set up quickly. After they said it would be 10 days, I asked to cancel but was convinced not to after they gave me a cut price and said I may be able to get a cancellation. It has now been over a month, they have sent 4 different engineers so far and fobbed me off all over the world.
If it works straight out of the box, you may be fine, but if anything goes wrong with your talktalk service, you are screwed, their customer service is awful. My phone bill is now at £134 for the amount of calls I have had to make and data I have had to buy.
They have a trick they have used on me 3 times now, they call me up to say all is working. I am at work so can't test but when I get home, I find it still isn't resolved. I get a text message telling me the incident is resolved.
BT have confirmed there is no problem with the line, the issue is with the routing of numbers on talktalk's system.
- Location
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- Location
- Snape
- Reviewing
- TalkTalk
- Date
- 2015-04-30
- Comments
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Now let me get this one thing straight-Talktalk is unreliable, slow and downright pathetic. I've been stuck in a contract with Talktalk for almost 2 years now and it is truly one of my worst life decisions. I am appalled day after day to come home to speeds of around 6 (maximumim) all the way down to a mere 1.5 mbps connection. Our average is usually around 3 mbps, yes that's megaBITS! I have dealt with our speeds of not even half what was promised for too long now and I strongly recommend nobody makes the same foolish decision I did, by choosing this network which cuts out around 4 times a day. I have dealt with my son being constantly angry at his video games because of bad ping and have even struggled with work deadlines to the point where I have had to take caffeine tablets to stay awake for full nights. It sounds odd, but this pathetic network has lead to serious issues within the household and I honestly cannot wait to replace this outdated junk with BT fibre optic. I will post this same review on every website I come across, as I want others to realise the stress this thing causes, in addition to the poor help we have been given.
- Location
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- Location
- Putney
- Reviewing
- TalkTalk
- Date
- 2015-04-29
- Comments
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Unbelievably greedy company that do not care about their customers.I booked an engineer as my broadband was so slow. Received text 2 days later saying they'd solved the problem. Engineer still turns up to tell me there is no more they can do. Receive bill for £65 for this which they refuse to rescind. Avoid them like the plague.
- Location
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