7,010 Customer Reviews over 701 pages
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- Location
- Weston-supe-Mare
- Reviewing
- TalkTalk
- Date
- 2010-11-20
- Location
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- Location
- East Kilbride
- Reviewing
- TalkTalk
- Date
- 2010-11-19
- Comments
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When I was with Tiscali my line speed was 1.6 mps now since TalkTalk took over it is 1.0 mps. I have contacted TalkTalk CSD, as much use as a chocolate teapot - got nowhere. Heyho!
- Location
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- Location
- West Yorkshire
- Reviewing
- TalkTalk
- Date
- 2010-11-16
- Comments
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Utterly appalling company. My broadband connection was lost for 11 days in June 2009. It resulted in the following:-
Total No of calls to T/T 26
Total time spent waiting for my calls to be answered:- 2 hrs 48 mins.
Total time spent actually talking to someone:-3Hrs 18 mins.
Total time on ALL calls (answered or not) 6 Hrs 6 mins. (Mostly to some ghastly call-centre in India of course!)
No. of times I was deliberately cut off:- 8
Number of times put onto so-called "24 hour test period" 3 (designed to get rid of a nuisance call no doubt)
NB: Almost all of my own call-logging tied in exactly with their own system as billed.
All followed by an eight page document to Warrington along with letters (no good trying email!!) and various supporting proof. Finally heard from a telephone engineer somewhere in the ether who told me my problem was now sorted and it took him TEN seconds to fix it when he got the paperwork, and he couldn't understand why it had taken so long for them to get him to deal with it.
When my contract expires I will definitely be looking more closely for a better outfit - if there is such a thing!
- Location
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- Location
- Derry
- Reviewing
- TalkTalk
- Date
- 2010-11-08
- Comments
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Broadband is more like dialup. I have just recently swtiched from BT and not once did I have to contact them. With TalkTalk I am with them for 1 month and have contacted them 3 times.
- Location
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- Location
- Scotland
- Reviewing
- TalkTalk
- Date
- 2010-11-01
- Comments
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Been with talktalk for many years and find it okay, since getting boradband in the last 3yrs isn't so good, connections always going down, could be days before i can go onto the internet or get my emails. changed the channels on my box but don't make any difference, slow connection off and on and don't matter what time of day it is. not happy with not getting good speed or constant connection to the internet.
- Location
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- Location
- Portishead
- Reviewing
- TalkTalk
- Date
- 2010-10-22
- Comments
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Since I have formatted my PC, my connection to broadband with talktalk has improved reliability
- Location
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- Location
- Isle of Wight
- Reviewing
- TalkTalk
- Date
- 2010-10-19
- Comments
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The worst online company I have ever dealt with. Asked for an upgrade & they cancelled my contract, denied it & apparently couldn't fix it. Then wouldn't remove the tag on my line for 8w after I left - finally did after a complaint to Ofcom. What a confused mess!
- Location
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- Location
- Edge End
- Reviewing
- TalkTalk
- Date
- 2010-10-19
- Comments
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Technical support is good once you get to 2nd level, but you spend hours on hold & talking to someone in India who works from a script:- "try switching off & on again.Are you using a master socket? etc the call is free!
- Location
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- Location
- Stockton,Cleveland,England
- Reviewing
- TalkTalk
- Date
- 2010-10-15
- Comments
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Only on 'essential' package, we first received 1024 kbps but now it has slowly decreased to 820 kbps. even help from engineer didn't help much......Very disappointing
- Location
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- Location
- Woodford Green
- Reviewing
- TalkTalk
- Date
- 2010-10-11
- Comments
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Conned into switchng from Tiscali deal when Talk Talk bought them out by promise of 20Mbs speed to justify price increase to £22.40 pm. Speed now reduced to 6.3 Mbps and Talk Talk pathetic as have never responded to written complaint of months ago.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.