7,010 Customer Reviews over 701 pages
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- Location
- scotland
- Reviewing
- TalkTalk
- Date
- 2010-07-19
- Comments
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I have been very disappointed with talk talk of download speeds as low as 1 to 3mb and uploads as of 334.I am fighting for a mac code and have been cut off twice. When I ring back the option of leaving talk talk has been removed. I have played fair with them.When I emailed to get an answer re mac code their expert suggested £28.00reply fee.
Can anyone help or should i stop my payments as i am out of contract period. Tomtom
- Location
-
- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2010-07-14
- Comments
-
Woeful customer services, call centre in India employing people with very poor English. 0871 number so you pay 10p a minute to wait & wait & wait.....
Dreadfull service, how do companies like this ever get to be big.
- Location
-
- Location
- Tideswell
- Reviewing
- TalkTalk
- Date
- 2010-07-13
- Comments
-
Have tested speeds with numerous test sites, all show much lower speeds than Talk Talk test shows,is this a coincident? I think not.
Customer service is appalling once hooked,takes months and hours of calls to rectify problems mostly getting billing wrong.Cant wait until contract runs out so that I can change suppliers.This is the worst company I have EVER dealt with over fifty years of buying services.
- Location
-
- Location
- Huthwaite
- Reviewing
- TalkTalk
- Date
- 2010-07-04
- Comments
-
Speed is inconsiderably low. 1.5GB files take about 12 hours to download, and i end up dreading trying to download anything more than 200MB.
- Location
-
- Location
- cambs
- Reviewing
- TalkTalk
- Date
- 2010-06-25
- Comments
-
just upgraded to bradband pro - dont bother had 5-6 meg on 8mb upgraded to 24mb now getting 4mb customer service is a joke on hold forever then get thru and told to ring another number that doesnt exist twice started at 8am still going 2 hrs later - Virgin here i come
- Location
-
- Location
- Billericay
- Reviewing
- TalkTalk
- Date
- 2010-06-21
- Comments
-
Contracted speed is 8Mb - and peformance is OK at >6Mb most of the time. However, most weekday evenings, speed drops, sometimes as low as 1Mb or less. Suspect Talk Talk have been greedy and oversubscribed their service. Customer services hopeless - they can never find my account, even though they installed a new line and provisioned the whole service from new. Overall service is OK, but I would prefer better speed in the evenings.
- Location
-
- Location
- Woolwich
- Reviewing
- TalkTalk
- Date
- 2010-06-05
- Comments
-
Had a lot of problems with reliability after they upgraded to ADSL2+ that were only resolved by 2nd line support after 3 weeks. But £4.04 a month is cheaper than any other provider and 13 Mbps is more than enough download speed so I ain't moving until somebody undercuts them
- Location
-
- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2010-05-30
- Comments
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Customer services is atrocious. Hardly ever get anywhere with them. 90% of calls are abroad which takes an hour to get to a UK service which actually try help. (if they succeed or not is a different question). Download speed is the only thing which isn't too bad (6 mb / 8 mb). 40 gb cap is a pain in the arse, but i can't upgrade due to not being the bill payer. Reliability is awful, cuts off whenever we go on the phone, even random times. Filters seem to do more damage than good.
- Location
-
- Location
- Duns
- Reviewing
- TalkTalk
- Date
- 2010-05-29
- Comments
-
Slow speed and fluctuates too much. Customer support bad.
- Location
-
- Location
- Leics
- Reviewing
- TalkTalk
- Date
- 2010-05-27
- Comments
-
DO NOT USE TALK TALK.
I am an IT Technical professional and have spent hours trying to fix talk talk broadband for other people! They have now bought and integrated my existing provider (PIPEX) and guess what, I haven't had a broadband connection for the last 10 days!!
After 5pm their 10p per minute helpdesk just says "your position in the queue is greater than 9" or "We are really busy, call back later" and hangs up on you. It also then closes at 9pm.
I have endured the long wait times and spoken to them 4 times now and have been promised someone will call me back, but they never have.
Sign up to Talk Talk at your peril!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.