7,010 Customer Reviews over 701 pages
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- Location
- Liverpool
- Reviewing
- TalkTalk
- Date
- 2010-04-16
- Comments
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I have a great deal with phone included and the broadband performance is second to none. Never goes down and I can download at very fast speeds no matter what time of the day
- Location
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- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2010-04-14
- Comments
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I have been with Talk Talk for 6 months and in that time we have lost the phone and broadband twice for several hours.
The broadband speed is very slow most of the time and we loose the broadband several times a day.
Talk Talk have said several times when I have complained that these are minor faults and as such theywill not investigate the problems or rectify them as it is against thier policy to do so. They also suggest it might be the old BT phonelines which has nothing to do with them but that I can have these replaced for a huge fee.
So much for thier adverts saying they care about thier customers and will move heaven and earth to give them the best connections and service in the world.
- Location
-
- Location
- Cumbria
- Reviewing
- TalkTalk
- Date
- 2010-04-11
- Comments
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I get fantastic speeds day and night, roughly around 15Mb. The service is great and I use the forums rather than the phone if I need something. It gets done a lot faster. The price is extremely good value, and includes everything I need. I don't have any disconnections or cut outs, its always stable and there if I need it. Absolutely no problems.
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2010-04-07
- Comments
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Still waiting for broadband to 'go live' 2 months after first contacting Talk Talk, & I live in Essex, not the outer hebrides.
After the customary 20 minute wait, a muffled voice in customer service tells me its due to a 'technical fault'.
The one star rating is to demonstrate I hadn't just forgotten to enter a rating.
- Location
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- Location
- shropshire
- Reviewing
- TalkTalk
- Date
- 2010-04-02
- Comments
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The only reason they get 1 star is because i couldn't give no stars. Talk talk broadband is pathetic, constant cut offs, slow speeds, and non existent customer service. Cheers talk talk
- Location
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- Location
- Stewarton
- Reviewing
- TalkTalk
- Date
- 2010-04-01
- Comments
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I'm on an 8Mb deal and get between 5 & 6Mb....when it works. The problem is the router constantly losing the internet connection. It can take up to half an hour to reconnect. Tried customer service many times and those friendly Asian robots go through all their a,b,c prompts and eventually get me to phone 'level B support' once they've authorised me to be able to speak to them. Level B try to sund more knowledgeable but I'm now almost a year into the deal with no improvement. I'm no longer trying and will be moving when the contract allows.
- Location
-
- Location
- Winsford, Cheshire
- Reviewing
- TalkTalk
- Date
- 2010-04-01
- Comments
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Supplied wireless router does not support VPN connections, so had to revert to my old router but the speed is near that advertised. Overall excellent value for money
- Location
-
- Location
- manchester
- Reviewing
- TalkTalk
- Date
- 2010-03-29
- Comments
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talktalk was absolutley fantastic until they bought and merged with tiscali. i had tiscali and switched because the speed was slow and they banned numerous websites from being accessed because they used java. i can only imagine what possessed them to purchase such a joke of a company because my internet speed dropped from 4.5 meg to 1.4 in a matter of days once the two companies were merged together. i also love the fact they send me emails trying to get me to upgrade to 24 meg broadband when there own speed internet test tells me the talk talk line in my area can only take speeds of upto 6 meg i think a swift move to virgins fiber optic will be on the cards when this contract expires.
- Location
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- Location
- Tyne & Wear
- Reviewing
- TalkTalk
- Date
- 2010-01-25
- Comments
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Rating of "very poor" is not far enough down the list to describe Customer Service, "Dismal", "Pathetic", "evasive", "virtually impossible to contact", "full of Bulls...t". Speed rates as very poor because that is the speed they choose to deliver rather than rectify (after 6 weeks of trying) a line fault.
- Location
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- Location
- Aberdeen -
- Reviewing
- TalkTalk
- Date
- 2010-01-25
- Comments
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I have given up on TalkTalk every providing me with Wireless Boradband - Have to call customer services each and every time I log on
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.