TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 639 customer ratings since 2023-05-12 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,010 Customer Reviews over 701 pages

  • Reviewer
    Location
    manchester uk
    Reviewing
    TalkTalk
    Date
    Comments
    keep having touble with phone and broadband. broadband connection keeps going off and then have trouble getting it back on, it is only running at half the speed or less.
  • Reviewer
    Location
    cookley kidderminster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    broadband keeps going off when the phone rings
  • Reviewer
    Location
    Houghton le Spring
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fine until things go wrong then worse than absolutely pathetic - do not deserve to remain in business - set up a new supplier on one phone while I waited for Talk Talk tech service to answer the other!
  • Reviewer
    Location
    morpeth
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    i want to come back to postoffice broadband
  • Reviewer
    Location
    Whelan
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    6Mbps down and 0.5Mbpa up average just about all the time. Line speed slow-downs or outages are extremely rare and brief. In terms of price to speed TalkTalk is still by far the best on the market. I've been with them for about 6 years now and their customer service has greatly improved and provides fast accurate responses should issues occur. To be honest I do not know how TalkTalk provides such a good service for the price!
  • Reviewer
    Location
    Harrison
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    Comments
    When I agreed to change plan I was promised to be upgraded to 11mbps download and still only get 0.85mbps, upload; promised 1054kbps, still only get 385kbps.
  • Reviewer
    Location
    Co Durham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Customer support is absolutely hopeless ... too busy telling you its not their fault to listen to what the fault actually is .... if you can ever get anyone to talk to.
  • Reviewer
    Location
    truro
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    After a long periopd of very frequent B/band failures & no real help from the normal cust. service a higher level of Network support got involved.An apparent Re-boot of the local exchange equipment produced an instant improvement....speed up from 1.5/1.8 to 2.4/2.6
  • Reviewer
    Location
    North London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Download consistently hovers around 2mb, which is poor.
  • Reviewer
    Location
    Glasgow
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed really bad and inconsistent, customer service even worse, not worth the hassle you get nothing but stress with talk talk, think twice about joining them, I myself will be changing after christmas as had enough of them now.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.