1,510 Customer Reviews over 38 pages
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- Location
- Redhill . Surrey
- Reviewing
- Vodafone
- Date
- 2023-07-09
- Comments
-
Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
- Location
-
- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2023-09-22
- Comments
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If I could put zero I would. Like the other reviews left, Vodaphone Broadband is basically non existent. Kept being fobbed off and passed from so called advisor to another. Their hubs are useless and we kept being told to move it to the most bazzare position and basically told it was out fault their system didn't work. No apologies or compensation offered. Have now left after three months of total frustration and lack of broadband. Still had to pay an exhorbitant exit fee having had no service whatsoever. Now back with BT and everything works wonderfully. Should have stayed with BT in the first place. Avoid at all costs.
- Location
-
- Location
- Gourock
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
-
Well what can I say. Poor broadband keeps failing despite having the ‘back up’ sim. Very hard to contact customer services - TOBi is pretty useless. AVOID AT ALL COSTS
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
-
Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary
- Location
-
- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-11
- Comments
-
THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE!
- Location
-
- Location
- bristol
- Reviewing
- Vodafone
- Date
- 2018-03-07
- Comments
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I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.
They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.
I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.
It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.
Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
- Location
-
- Location
- mansfield
- Reviewing
- Vodafone
- Date
- 2019-04-26
- Comments
-
I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN
- Location
-
- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2019-06-10
- Comments
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Awful! Keep charging you after you have left - UPDATE (June) - STILL CHARGING ME
Awful! The speed of my broadband was never as good as with my previous supplier so when I moved house and they gave me the option to leave during the contract (they couldn't provide the same service at the new address) I was really pleased. I called mid-March and they confirmed the cancellation date for 10th April.
16th April I get charged another £24! I contact them via chat, they apologise and say that I will have to wait 4-6 weeks for a refund...but my account is definitely closed.
Then I get a text to say they will be charging my ANOTHER £24 on 16th May!!! I contact them again via chat, again they apologise and say that it is definitely closed and they will process the refund.
Now it's June and....I've received yet another message to say that they have billed me £24!!!
Don't go with this company as they will keep charging you after you've left!!! Absolutely awful!!!! Don't know what else to do now!
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2019-09-19
- Comments
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Should have read the reviews before joining vodafone broadband... 4 days without internet.
Started contacting Vodafone on Monday. So far I have made 13 calls - each on hold for between 40 minutes and 1hr 5 minutes... after 1hour 5 minutes you will get a message to say no ones available and they will cut you off.
Raised 7 complaints- which vodafone day they will get back to you within 48 hours.. but haven’t.
Also they have immediately over charged me by £19.50.. they’re good at that.
So .. I’m paying more for nothing and I can’t do anything about it.. steer clear of Vodafone.
As an aside.. I phoned their sales team to try and sort the issue because I couldn’t reach anyone else.. got through in 3 seconds, but they obviously weren’t interested in the problem because as far as they were concerned the sale was done - they’re happy taking the money!
- Location
-
- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2018-05-12
- Comments
-
If I could a review for minus 5 stars I certainly would. Throughout my whole experience of broadband from the initial receiving of router to today it has been absolutely appalling! Waited a week after the so called go live date to be fobbed off by Vodafone blaming everyone and everything but themselves, to date after 12 months of constant communication with them have still not received promotional gift of £75 shopping card, again Vodafone blaming everyone even me for me not receiving it (I did everything that was required to receive the gift ie registering on the correct date when asked to abd communicating with 3rd party company TLC who process the gift card) Now as I write this I have been waiting 72 hours to have my broadband and landline to go active again which vodafone are blaming BT for its an absolute joke. DO NOT SIGN UP FOR BROADBAND they should have stuck to mobile phone coverage it's a disgrace.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Vodafone
- Date
- 2017-03-31
- Comments
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Utterly abysmal. They cold call offering exactly the same speed, and that they will put in a second line, and give you double. They mis sell, tell lies, and fob you off with excuses. The hub wifi is pathetic, it doesn't even reach 12 feet away. Shocking service, shocking speed of 3mbps, when you're promised 13 / 14mbs. And when you complain they are forced to tell the truth. I can't abide liars!!!!!
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
-
Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.
A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.
They still charged me £ 27 for the privilege and only refunded me on the seventh call.
A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.
Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.
Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2018-03-25
- Comments
-
Worst broadband experience of my life. Avoid like the plague. It may be cheap, but you get what you pay for at the end of the day!! I've been with them 4 months so far and experience constant internet drop outs. Like watching episodes on BBC iPlayer or Netflix? well forget it, unless you're prepared for CONSTANT interruptions. I pay for the 76mbps, and promised/guaranteed at least 44mbps, but generally get no-where near this. Their customer service is also a joke... I cannot wait until the contract ends. Left BT due to their constant upping of prices (to subsidise BT Sport which I never watch), but at least it worked, unlike this garbage.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-02-24
- Comments
-
Do not take up any contract with Vodafone!!!!!!!
I took the superfast 2 deal with prommises 63Mbps. In the first week after installation the speed was rubbish and connection from devices using wi-fi kept dropping. On my first report to them they replied that my promised speed was in my contract letter and it was on 49Mbps . (that is correct but not what I wanted to buy - sneaky letter comes after you make an agreement with them for the service you want to buy and it is advertised).
I complaint on chat and was told that it would take a few days for the new service to settle.
I didn't' complain again until a couple of months after since nothing had improved. After a long online chat with a customer service who guided me through lots of setting that ended up messing everything even more I still didn't have any improvement on speed on wi-fi.
I called to complain that I was paying the superfast 2 and not getting more speed than the superfast 1 deal and was not at all offered the promised refund of the difference stated in their conditions/ advertisement.
On a third complaint they said they did not have any logged complaint , and tried to guide me to fix the issue myself. After a bit of anger they decided to try to solve the problem by somehow giving me two channels for wi-fi. So when I connect my potable devices i have to use one channel and when I connect any standing device to a second channel. This is ridiculous because every time the connection gets cut I have to retype the f+++g long password to reconnect. And when i run a speed test even adding the speed from both chaneels I am not reciving the promised speed.
I was very angry and disappointed with the bad service and even more appalling customer services and wanted to cancel my contract. Still no solution was offered. Instead I was told by the attendant that I can complain to Ofcom if a wish but they will not resolve the problem, they will only record the complain and keep record of it. Cheeky !!!!!
And proceeded to ask me what I wanted to do?
I asked to terminate the contract which still about 10 months to go, they said it will cost me over £150.
Another attempt to solve the issue failed when I reported it for the 6th time while asking for the transcript of my Online chats as proof of complaints to forward to Dispute Resolution or Ofcom and he tried to concince me that the right speed is being provided to the hose, the issue are the wi-fi concections, it must be because of walls..... LOL. I do my speed test with my laptop or mobile sitting half meter away from the router. How can it possibly be a wi-fi signal issue. And if it is what is their solution for me???????????????
DO NOT USE VODAFONE BROADBAND !!!
- Location
-
- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2021-10-25
- Comments
-
Thee worse company! Hadn't even had my broadband activated and had all sorts of problems.
Took over 4 weeks for them to try get my broadband in and if I hadn't of cancelled god knows how much longer they would have been, to much messing about with them!
- Location
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- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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Business broadband and phone line connected in August, I've had 2 weeks working internet and took 4 months to set up a call divert.
I have just moved house and they have disconnected my service -there mistake again and they have given my business landline number back to sky so I have lost it!!!! They offered me £100 compensation and no disconnection fees, worst customer service I have ever known I can't even describe how bad it's been. The ombudsman is now dealing with them.
- Location
-
- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2021-01-01
- Comments
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Shockingly poor service, speed 5 times less than promised, useless customer support.
- Location
-
- Location
- radstock
- Reviewing
- Vodafone
- Date
- 2018-12-05
- Comments
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Of course you are great... until I'm asking for my money back.
I had to cancel my service due to change in work needs. It was within my cooling off period. You have taken a payment and i am trying to get it back. Numerous calls made to you. I often hang up due to the unreasonably long wait. I just got a REAL PERSON a miracle today. They went off for 'a few seconds' to look up details. They were gone at least 5 minutes and i had to hang up. some of us are at work and cannot stay on the phone for ages waiting for you. Where the hell do your agents have to go to look up details? Across the road? to another town? Why can't they look up on their computers. Your service level is terrible. I am now on hold yet again . been waiting over 25 minutes.
i try often calling from home in the evening but never get a person at all.
I am really disgusted and shall make sure to review you badly on every review site i can find. I expect you do this to people you owe money to so we give up. horrible company!
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-08-28
- Comments
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The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
- Location
-
- Location
- Bognor Regis
- Reviewing
- Vodafone
- Date
- 2023-01-30
- Comments
-
0 rating for Vodafone. Please avoid Vodafone before you get mental health issues with them. All they will do is extend your activation date. Even on the day after 4months the engineer from open reach came and connected everything on. All that was left was for Vodafone to active the line on their end. Engineer was really kind and kept in touch with us over days to let us know that he’s forcing Vodafone to active the line but with no luck. Spent 8 hours a day on Tobi chat with Vodafone where they kept extending my activation date by saying the engineers have done their part and need to come again. Please avoid absolute mental damage waste of time and energy. Save yourself people don’t choose Vodafone.
- Location
-
- Location
- Mellor Brook
- Reviewing
- Vodafone
- Date
- 2019-05-13
- Comments
-
When you ring to report a problem the staff talk down to you and fob you off with well your speed is within the band.
They are not interested in any problem solving or in sending anyone out to solve a problem
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2019-07-16
- Comments
-
Totally Awful, router no range and Parental control useless, you have to block the entire router to stop your kids being online all night. You can't use third party router as there content blocking prevents you accessing normal sites, EG HMRC whatsmyip normal sites! My son can't even download games from Xbox Live!!!!!!!! load load load lost connection. Using VPN is not much better, you'll be sorry you got it. Had it for week sent it back. Who do they think they are Policing the internet!!!! and badly.
- Location
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2023-08-15
- Comments
-
Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2018-06-24
- Comments
-
VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-04-25
- Comments
-
I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.
Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-13
- Comments
-
Do NOT under any circumstances buy broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.
Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix and problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.
PLEASE do not use Vodafone but literally any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.
- Location
-
- Location
- Overton
- Reviewing
- Vodafone
- Date
- 2016-04-15
- Comments
-
Appallingly bad. Avoid Vpdafone at all costs.
When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
- Location
-
- Location
- Chippenham
- Reviewing
- Vodafone
- Date
- 2022-02-02
- Comments
-
Unethical Business Practises!
Without a service since 10th September 2021 it's now 2nd January 2022
5 MONTHS WITHOUT SERVICE !!!
Key points:
* Contract taken out April 2021
* No service since 10th September 2021 and ongoing
* Highly documented case file.
* No signal in my area since the start of the contract
* Poor customer services & wait times
* No resolution / compensation
My requests:
* Immediate termination of contract with no termination fee.
* Immediate refund for all months I have paid and not had any service.
Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.
Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.
I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I’ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.
I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.
I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.
Summary:
Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!
- Location
-
- Location
- MILTON KEYNES
- Reviewing
- Vodafone
- Date
- 2020-07-27
- Comments
-
awful service was cancelled with no explanation. they have bad customer service as well
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-07-27
- Comments
-
I pay £48 for 900 Mbps coz that what I can have in my area and....the MAX what I got is 50Mbps....what I can do?
- Location
-
- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2020-05-18
- Comments
-
2 weeks without broadband and yet they don't want to help you out and they think its right that you have to pay for something that don't work properly Vodafone are such a joke.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-12-24
- Comments
-
Dont even deserve the 1 star
Been flogged of since November 26th they are cons they don't give correct information my bill was £28 (Frist bill) I got txt to say only that even on the fone they say yer that's all u pay well they took £59.65 wtf rang and they flogged me of once again iv had nowt but trouble from Vodafone they put on the nicey nice voice on but cons you at the end really wtf every time I ring it'd a different story I'm so angery with them it's unreal I could go on but people do ur reascreach b4 going for vodafone I have now canceled my broadband with them and going to someone different voDanone don't deserve your money
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-03
- Comments
-
Unstable speed and clueless helpdesk.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-03-07
- Comments
-
once upon a time i had a really happy life til a frightening nightmare called VODAFONE broadband came to my life. trust me with this and believe me I AM NOT JOCKING, still i have nightmares about their horrible service. i am now relieved a released from this horrid company as i paid the termination fee and ended my sorrows. THIS IS FOR PEOPLE WHO WANT TO JOIN THIS SHAMBOLIC COMPANY. PLEASE DON'T BE FOOLED BY THEIR CHEAP PRICES AND SPECIALLY BY 5 STAR COMMENTS AND REVIEWS YOU SEE HERE. i suspect most of the 5 star reviews are from VODAFONE itself. i confess that i was fooled by these 5 star reviews and ignored the critical comments about vodafone broadband service. if you really care about your internet status and SPECIALLY YOUR INTERNET SPEED, DO NOT EVEN THINK YOU CAN GET IT FROM VODAFONE. if your work online, stream online,need fast download or even chat online, trust me signing up with VODAFONE will be your worst nightmare. if you have kids who watch on amazon, netflix or any other online streaming websites, DO NOT GO WITH VODAFONE. you will get most of the times as low as 3 mg download speed. it does not make any difference what package you have. i was on 76 mg package and i was still getting 3 mg speed. final words, a big 0 star all around to VODAFONE broadband service from customer service to INTERNET SPEED.it is the biggest scam i have seen as they charge you for something they would never give.
PLEASE STAY AWAY FROM VPDAFONE BROADBAND
- Location
-
- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2019-10-26
- Comments
-
AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
- Location
-
- Location
- Carshalton
- Reviewing
- Vodafone
- Date
- 2018-01-02
- Comments
-
If you are considering vodafone broadband, don't do it, just don't! On fibre 76 and recieve a max of 35 from time to time, the rest of the time shockingly lower. This is below my guaranteed speed and they simply do not care. They have concluded it is my copper wires and refuse to do anything about it as "its not our issue". Complete and utter farcical service. Pay more and get a better service with another provider. Never never had such issues with BT.
- Location
-
- Location
- Long Buckby
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Comments
-
IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2022-01-10
- Comments
-
Unable to contact yourselves, wrong name etc and no help. Would not recommend or use Vodafone ever again. Have spent hours on phone on chat and direct call but still no satisfaction
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-18
- Comments
-
1mbps speed since connection date. Impossible to get through to customer service, over 1 hour wait time. App doesn’t work. Online chat doesn’t work.
Stay away
- Location
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