1,510 Customer Reviews over 38 pages
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- Location
- Paisley
- Reviewing
- Vodafone
- Date
- 2020-10-06
- Comments
-
I have been with them for while but lately their broadband has become unusable. Been over a month since Ive had a day that I can use it. Here is an example of last 2 days.
Mon 5 October
Router dropped internet: 3.30pm,3.48pm, 4.05pm, 5.16pm, 6.55pm,7.27pm,7.40pm,7.54pm, 7.59pm 8.11pm, 9.25pm. After that I gave up
Tues 6 October
Dropped: 12.34pm, 12.24pm, 1.47pm, 1.58pm, 2.26pm, 2.45pm, 3.04pm, 3.28pm, 3.41pm, 3.46pm, 4.31pm, 5.44pm, 5.53pm, 6.00pm, 6.18pm gave up
Ive had 2 engineers telling me everything is ok and then I face the dropouts after they have left.
As for their help, trying to get through on phone is almost impossible and their online chat is a joke.
I have now tried to make a complaint using their online form etc. Will see how that goes. Not holding my breath.
I see I'm not the only one who has had a bad experience with them. Who does reliable broadband?
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-01-09
- Comments
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Promised 25mbps.
Actual 9.5mbps.
Constantly dropping out.
When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
Tied in to the worst internet provider I've ever experienced for another 9 months
- Location
-
- Location
- Faversham
- Reviewing
- Vodafone
- Date
- 2022-09-03
- Comments
-
Where to start ! Hours waisted trying to get a straight answer from Vodaphone. We changed to their fibre package, today the openreach connected us took out old copper cable did checks and said e would be activated in a few hours. When this did not happen contacted Vodaphone iniatially they said there was a fault on the line and blamed openreach, I asked for details on when this fault was reported but none were forthcoming, then I was told cables may need still to be pulled through, I explained this also had been done. Eventually the only firm response was that I should humbly wait till 8 September when Vodaphone can activate me, today is the 3rd so five days without landline, or internet !!! Why they booked an engineer in to do the work and disconnect my old internet 5 days before new hub is activated I do not know. So frustrated and we have not even gone live yet!!!
- Location
-
- Location
- scotland
- Reviewing
- Vodafone
- Date
- 2018-11-22
- Comments
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Had Vodafone for a while now, broadband as well as 2 mobile contracts, never had a problem....until last month. The speeds dropped to 217KBPS on my ps4. online chat is useless, reading off sheets and constantly telling you to change the frequency channels and it'll improve after 24 hours (it doesn't). phone up to get passed from department to department, honestly folks...dial up is faster. currently sat looking for a more reliable provider. just avoid them.
- Location
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- Location
- Holbeach/Spalding/lincs
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Comments
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I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.
- Location
-
- Location
- Gainsborough
- Reviewing
- Vodafone
- Date
- 2019-12-01
- Comments
-
Avoid, Avoid, Avoid. As soon as your cooling off period expires the speed drops away. Customer services aren’t interested in sorting it out or giving good customer service. My plan was estimated as 60mbps, I am half a mile from exchange. Initially connected at 63mbps, which dropped to 58mbs during cooling off period. Now I am getting 48.9mbps. You can only claim money back if shown on app, which always conveniently either doesn’t record it, the claim button vanishes or the app crashes. Terrible company & terrible service
- Location
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- Location
- Salterbeck, Workington
- Reviewing
- Vodafone
- Date
- 2017-09-26
- Comments
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Half way through a 18 month contract and multiple engineers later. We are still getting less than half minimum speed if it even works at all!
Vodafone keep telling me there is a fault between the fibre box and the router. I know this to be false as technicians they have sent have tested the line with me there and shown me the results as they receive it. These results show as NO FAULT ON LINE!
- Location
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- Location
- Salford
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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Had lots of broadband problems over christmas .3 engineer visits 3 diferent occasions.vodafone say its not worth compensation so im going back to ee and taking all my phone contracts with me .poor service and a bad response from vodafone
- Location
-
- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2020-10-02
- Comments
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Applied for broadband, Vodafone cancelled the order without notifying me. Spoke to an agent who said there had been a system glitch.
Applied again, this order was also cancelled.
Vodafone social media team sorted a third application and got it processed.
Router arrived, 1st October activation date given. Line didn't transfer from my old provider. Old provider stated Vodafone had given the wrong transfer date.
This order has also now been cancelled.
I now have no internet, and no phone line. I also have to pay for an engineer to attend no matter which provider I go to, because Vodafone deactivated the line.
Do NOT use Vodafone at any cost. This has took 6 weeks, left me with no internet whilst working from home, and cost me £50 in setup fees to go back to my old provider.
Disgraceful.
- Location
-
- Location
- Wrexham
- Reviewing
- Vodafone
- Date
- 2018-02-04
- Comments
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SCAM ARTISTS!
Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
-
Absolutely appalling customer service - hours spent trying to get through then nobody can help ? really crap unaccountable system with appalling speed will definitely never do anything with Vodafone ever again !
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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Poor quality customer service:
Asked for a home move the line doesn't get moved at all. This then meant another months wait for it to go through after the move in date. This is particularly bad if you're working from home - in my case I had to delegate to a mobile internet hotspot with another provider for an extra £30. Not only that when they did the home move they force a new contract on you which means you're locked in with them again for a fresh contract length. To exit the contract you have to pay the entire cost of using the broadband for the remaining term.
Lines are usually very busy if you want to report any issues of which they're are usually many.
Poor quality line:
Broadband quality is very inconsistent sometimes it just cuts off intermittently. This is not a WiFi interference issue either WiFi packets are consistently echoed back from the router.
Sometimes the entire line goes down for a day in this situation I then have to delegate to the mobile hotspot.
- Location
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- Location
- DONCASTER
- Reviewing
- Vodafone
- Date
- 2022-09-28
- Comments
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avoid this dodgy company! The reality about all Vodafone services: I've signed up for full fiber with Vodafone first 30 days it was perfect 130+ Mbps after that is dreadful most of the days I can't even watch a movie on Netflix, contract says minimum speed 50mb which customer service told me it's on a cable connection for only one device, even with a cable connection best I've seen was 44mb then I wanted to cancel the contract and they told me I can't do that only if I pay the remaining 35 months contract .... Same thing with my phone where everything struggle to work as you will expect
Very poor overall
- Location
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- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2020-06-27
- Comments
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one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
- Location
-
- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2018-05-23
- Comments
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We switched to Vodafone as we are mobile customers and the price was so good. I regret this hugely. The speed was very slow and meant we could not watch films despite paying for fastest speed. After hours of phone calls where we were told the speed was acceptable and numerous hoops we had to jump through at home to try speed it up (no engineer was ever offered) we have decided to cancel. It is so bad that we have paid around £200 to get out of our contract early and go back to sky. Do not use this supplier.
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2021-07-16
- Comments
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Signed up for Vodafone broadband and all was ok until the day of activation. They called me to cancel the engineer visit as apparently not needed but then the service hadn't gone live by midnight. Number of calls later it turns out that the socket in my house needed work (engineer hadn't checked line) and would need to be moved.
All a hassle so cancelled and had to call repeatedly to get it finalised and was still receiving demands for payment after cancellation confirmed. They're also unable to send confirmation emails despite being a comms company.
They just seem very disorganised, wouldn't recommend.
- Location
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- Location
- Yorkshire
- Reviewing
- Vodafone
- Date
- 2021-10-16
- Comments
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Got vodafone as my contract ran out with previous company, it was OK at first up to 30mbs a couple of months later it went down to 5mbs, rang Vodafone they sent an engineer he said it was my router, when I rang Vodafone to see when my new router would arrive they said they would send an engineer who said I need a new router, for some reason Vodafone carnt accept I need a new router,
The customer service is non exsisant, stay away do not use , I carnt leave because Vodafone haven't signed up to to ofgems code if your WiFi is slow . But there's a new kid on the block BRSK whos wifi is faster as soon as I can I going with them carnt wait
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-12-23
- Comments
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Crap company .phoned to join Vodaphone in july. Gave all the info and was given a connection date. No one came but the router
arrived within a week. Spoke to a different person who said I would
have to give all the details again and was given a new connection date Surprise surprise nobody can.
Contacted them again and was told the order hadn't gone through and I would have to give all the details again.If the order hadn't gone through how did the router appear?
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2022-02-03
- Comments
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Multiple issues with the line, support get you wasting hours checking unrelated issues.
If you miss a call from 2nd line support your given a number to ring back on with a reference number that isn't recognised, meaning you have no way to call back. They will waste days of your time, I regret ever joining
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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Absolutely woeful. Moved to vodafone as they were marketed as the only provider for upcoming FTTP provisions in our area. Not installed yet so still running FTTC and no end of problems. Adequate for the first month then it became evident their network and hardware are not up to scratch. The latest and greatest router they offer cannot manage multiple devices, apparently 9 is too many. Hours spent on chat and phone to “support” who run through the same nonsense processes every time, clearly not making adequate notes. Keep being told it’s because I have too many devices running, my house is the wrong shape and the wrong material etc. have thrown in the towel and now have Sky due to provide FTTP via a nice new openreach cable next week. And being charged for the privilege of early termination despite them failing to provide what we pay for- will be taking that up with the ombudsman when I have time. In summary, do not bother with Vodafone.
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2020-03-08
- Comments
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Worst broadband experience ever. They are robber. When you make contact for 18 months, they will increase your bill and force you to make a new contract to pay same amount as you make first contract. I called Vodafone almost every month because of connection problems and never fixed. There is always lag and connection losts. Don't make this mistake.
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone
- Date
- 2020-03-27
- Comments
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The worst broadband service I ever had.
It began with 5 days delay for the activation date, followed by one month of no connection due to a fault with the line, during that entire period customer service at first could not determine what was wrong then found out that OpenReach had to send an engineer.
the engineer's visit was delayed twice, then he appeared unannounced and asked to enter the premises despite Vodafone explicitly telling me the engineer will NOT require access to the premises.
he got in, and could NOT fix the issue. a rebooking was required and I had to wait another week. OpenReach CANCELLED that appointment because Vodafone did NOT follow up with them!!
booking ANOTHER appointment was necessary, and again I had to wait another week. the engineer shows up and fixes the problem with the line.
I got good speeds for a couple of days, then the sync speed dropped to one-quarter of the guaranteed minimum speed, I called Vodafone and they claimed they will fix the issue. the very next day, broadband goes OFF completely.
I called them today and they told me that an engineer's visit was necessary AGAIN, and I have to wait until next week, and that it was not guaranteed an engineer will be able to make the visit within the three days timeframe!!
through that entire experience, I was continuously thanked for being patient, but it's not about patience anymore, it's about extremely bad service and unprecedented unreliability and incompetent logistical management.
I will be cancelling the contract with Vodafone, and I cannot imagine why they should charge me a penny for this insane service.
if I could give a zero star review I would've.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-09-10
- Comments
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Don't go with Vodafone Broadband, you'll have nothing but problems. I called to set mine up over a month ago & Vodafone haven't sent me a router regardless of me constantly ringing, they have refused to give me a DPD TRACKING NUMBER for my router, I've had to call DPD myself who have said I have no parcels at all coming with them in the next 2 weeks. Can't even use the broadband that I'm paying for as vodafone are lying to me about sending routers. Seriously don't bother using this company
- Location
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- Location
- Rotherham
- Reviewing
- Vodafone
- Date
- 2022-07-18
- Comments
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Moved propertys almost 4 weeks ago changed my adress with the tobi helper.... comes to activation day no Internet. Calls the team apparently was cancelled, I spoke to 3 diffrent people each and every one of them got my new adress wrong changed it eatch and every time, so it comes to this morning.. gets call from open reach they have booked it to the wrong property. Id recommend either giving your staff drugs tests or employing someone who knows how to run a job because right now between your broadband team and tobi, I wouldn't trust you to even run me a bath please do not switch to Vodafone if you are reading this. My partner works at home and now she is 2 weeks in wages down. Cheers Vodafone
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-11-21
- Comments
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Signed up for fibre in April but it didn't work properly until November! Initially a router arrived and didnt work properly. After a few technical calls they decided I needed a new router and would send one out. It was never delivered so I phoned again 2 weeks later to be told the new router would be sent out. It never arrived and this process of me phoning them - delivery never being raised was repeated 6 times before I managed to escalate the problem to someone who finally sorted it and a router was delivered. It's worked fine since then, but the compensation they promised on each call would be arranged once the broadband was working properly -they've now said will not be honoured. Ridiculous
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2024-03-20
- Comments
-
Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2017-10-14
- Comments
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DO YOURSELF A FAVOUR AND FORGET VODAFONE BROADBAND, IF YOU GET INVOLVED IT WILL BE A HUGE MISTAKE AND FRUSTRATION, CUSTOMER SERVICES COULD GIVE A TINKERS TOSS EITHER.
MINE IS NOT POWERFUL ENOUGH TO RUN THE SURE SIGNAL BOX FOR MY MOBILE SIGNAL LET ALONE MY COMPUTER OR FIRESTICK FOR TV
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2018-02-22
- Comments
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Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2019-01-17
- Comments
-
Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
- Location
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- Location
- Rugby
- Reviewing
- Vodafone
- Date
- 2016-09-30
- Comments
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I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2016-11-08
- Comments
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If I could give half a star I would, even no star.
The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
- Location
-
- Location
- Blackburn
- Reviewing
- Vodafone
- Date
- 2023-12-19
- Comments
-
Terrible service if I could rate them a zero I would do so no compensation for loss of Internet WiFi not guaranteed trouble shooting is a joke want to to have ethernet cable filters to hand,promise call backs which never happen avoid at all costs
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2020-09-01
- Comments
-
Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products.
- Location
-
- Location
- Kings Lynn
- Reviewing
- Vodafone
- Date
- 2020-09-17
- Comments
-
I have had a continuous problem with Vodafone broadband for several months. I have been lied to, hung up on and wasted up to 5 hours a week without resolution. I am regularly dumped back into the queue and when I say I want to cancel, they tell me I will be chared for early termonation. Vodafone should be sued fro wronful advertising and selling a product not fit for purpose. I will have to cancel the broadband now and be held to ransome over my mobile contract. APALLING!! DO NOT USE!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-03-25
- Comments
-
most frustrated costumer service
they dont even accept the low speed evidence taken from their own web page after spoke 75 times with 240 different agents manager and tech team they all want to transfer me to each other ....
- Location
-
- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2022-01-24
- Comments
-
On the 7th of October 2021, I first reported an issue with my broadband. Vodafone customer support informed me that the issue is related to ongoing work in my location, and that I am free to switch broadband providers. Since then I felt pressured to leave after receiving texts and suggestions from customer service advisors. Working broadband, on the other hand, is essential for me because I currently study online.
On the 12th of December, I spoke with a Vodafone customer service representative and was once again offered to leave. He informed me I'd receive a refund of £22 per month for the time the service wasn't operating, as well as £8.06 per day in compensation and no cancellation fees, because Vodafone joined the Automatic Compensation Scheme for broadband and home phone services using the Openreach access network. Everything meant to be calculated with the final statement.
I decided to leave a day later. I switched to a different provider and contacted Vodafone. I was told that after my contract with Vodafone ended, I would be entitled to compensation. Since then, I've spoken with two more Vodafone representatives, who both gave me the same advice.
However, I received a phone call from James from the Vodafone Director office a few days later, informing me that I WILL NOT RECEIVE THE COMPENSATION because I ALREADY LEFT THE COMPANY.
He ignored this was advised by their customer support representatives. Ignored their system notes or recorded phone calls. Eventually, he offered to refund me £50 as a goodwill gesture, which bears little resemblance to over £400 I should receive.
This treatment has left me feeling mistreated and frustrated. Financially, things had been going downhill. I'm a mother of two, recently have been made redundant and currently pursuing an online accounting degree. I was unable to study due to my lack of broadband access, and this compensation meant to cover course extension fee.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Vodafone installed router in the kitchen very poor signal very poor customer service my advice is pay more for better as vodafone are useless please don't make my mistake can't wait to leave them
- Location
-
- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2018-07-26
- Comments
-
Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.
- Location
-
- Location
- Gateshead
- Reviewing
- Vodafone
- Date
- 2023-02-01
- Comments
-
Don’t waste your time on these people, Vodafone installed my equipment on January 24th 2023 but ran into a problem no fibre. I got told they was a problem and would get solved by February 1st rang up explaining problem wasn’t resolved to be told they need extra time and wait till February 7th absolute joke. NEVER AGAIN ALL BAISED ON LIES .
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
-
Worst experience of broadband and of customer service... Truly dreadful
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.