1,510 Customer Reviews over 38 pages
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- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2021-11-24
- Comments
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Having been with Vodafone for almost 4 years we took up their great offer to upgrade to full fibre. What a mistake! Order failed on two occasions due to their mistakes. On their third attempt, they booked our engineer in, but when he attended he couldn't get us up and running as he was not a multi skilled engineer. Two day later another engineer arrives (unannounced), and finishes off the install, telling us you're all good to go. Ten minutes later, our line and internet disappears. This was one week ago. Since then, hours on the phone and on chat, promises of resolutions in hrs, the 24hrs, then 48hrs, but nothing. Impossible to speak to a resolution team, and they won't even offer mobile broadband whilst we're without any connection. Word of advise - this lot may offer very cheap deals, but you unfortunately get what you pay for - AVOID
- Location
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- Location
- Salford
- Reviewing
- Vodafone
- Date
- 2020-07-05
- Comments
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I subscribed to an offer for superfast 2 by vodafone , been with them for 2 weeks and the service is shocking !!! Average speed 35 kbps , sometimes drops to 7 !!! I think it d be faster surfing with my phone
- Location
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- Location
- West Lothian
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
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Started experiencing frequent drop outs 3 months ago. Have since reported 4 times to Vodafone - twice on phone and twice via online chat. Asked to repeat the same actions everytime regardless of my case history. Raised complaint. No improvement to service- still dropping out regularly. Waited over 1hour 36 mins for answer to number I was given to call regarding fault before accidentally cutting off to answer another call. Now been waiting over 30 mins for answer to complaints number. Also called 191 from mobile and was told there was a wait time of 1-2 minutes. Still no answer after 20 mins so terminated call. Still waiting for complaints number to answer as I type this. My frequent disconnections have numbered over 15 disconnects in one day. Every time they PROMISE it will be resolved. Their broadband is woeful and their customer service is worse than diabolical. I will switch provider once my complaint has been dealt with.
- Location
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- Location
- herts
- Reviewing
- Vodafone
- Date
- 2018-01-28
- Comments
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Don't waste your time. I went through 2 online advisors, checking the package I was to order, referencing with the postcode etc. only for the payment to be refused. A 30 minute phone call later I'm told they couldn't even provide internet to my area, and it's my fault for not checking first - despite the back and forth via online chat. And apparently, it's also partly my fault for not realising that the link from a price comparison website does not take you to Vodafone's site, but a 3rd party site... Better off spending your money elsewhere.
- Location
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- Location
- Rugby
- Reviewing
- Vodafone
- Date
- 2022-04-06
- Comments
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I tried to sign up for broadband with Vodafone. We had an installation date given. I checked the status of my order the day before installation as I hadn't received any equipment only to find that Vodafone had cancelled my order! No-one had advised us of this. I contacted them to find out why it had been cancelled only to find out that they couldn't transfer our landline number, so instead of contacting us to ask us if we were happy with having a new landline number, they didn't and just cancelled it without advising us. We were supposed to have a dongle in the package as a broadband backup, and throughout our order process we were sent texts to advise that it was out of stock and would be sent soon. I've spent the last 2 days trying to get hold of someone who can help me because as of today, we will be without broadband and a landline as our original contract was swapped. So far I've been transfered 9 times and counting....... They are telling me now that my original plan does not exist and that I would need to pay £4 a month more for the same service. AVOID VODAFONE AT ALL COSTS!!!!
- Location
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- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-08-15
- Comments
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Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....
- Location
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- Location
- sunderland
- Reviewing
- Vodafone
- Date
- 2022-08-29
- Comments
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They give you a 15% discount on your bill if they do not meet the minimum guaranteed speeds. We've had this discount every month since activation. Connection drops out atleast 3 times an hour from 1pm - 10am. We pay for 75 down and get 35 max. The downtime, drop outs & the useless customer service have ensured I never come back to this company.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2017-06-18
- Comments
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Initially everything was ok but then I've noticed that I keept loosing my connection. So I called Vodafone they got me to check everything around my router, no fault found. I was promised that IT will call me and resolve my problems. I got a TXT from IT that they've run checks on my line and all is good, no fault.
I called Vodafone and explained again that I keep loosing internet connection every day at least 2-3 times a day.
Vodafone response to that "it is expected to have up to 4 connection drop outs a day, it's not a fault"
So I asked them can I terminate my contract earlier as they are not providing the service I'm paying for. Vodafone said yes but I'll have to pay early termination charges because they are not at fault.
Great service from Vodafone!!!!
Guess what? 2 days ago they've announced a price hike and everyone has 30 days to leave them with no penalty charge.
Keep switching guys, just NOT to Vodafone.
Reading about Vodafone broadband drop outs on Internet you'll see that there is an issue with their router and they will not fix it or even give you a replacement one.
Absolutely terrible service.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
- Location
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- Location
- Wirral
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
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No issues for 3 yeas the last 5 months horrendous service, from no internet to dropping out several times a day.
Vodafone rent lines from B.T OpenReach who are in the process of installing fibre optic lines?
Vodafone have the most frustrating customer service!! so time consuming, any several compensation payments later, I went to CISAS and they negotiated release from my contract thank goodness
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2020-04-19
- Comments
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Absolute crap, no one there knows that they're doing.
Switched over to Vodafone, and parents has no internet, and no one there knows how to fix.
They just go through circles of diagnosing the issue, and checks and all these nonsense that doesn't actually fix the issue
- Location
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- Location
- NW London
- Reviewing
- Vodafone
- Date
- 2017-11-18
- Comments
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So disappointing! Had Vodafone in West London before moving to NW, was good, never had real issues with it. Since we've got it installed here, first they couldn't get it live because of some sort of line issue, then some exchange issue, after another week another exchange issue. Customer Care DON'T CARE, all they know is "we can't guarantee Wifi speed". Dear Lord, does 0.78 even qualify as speed? Wasted hours on the phone with them, I am pretty sure there is something with this router, but they won't bother sending an engineer to check it, because I am - they say - getting the minimum guaranteed speed in the router. I can't connect with a cable, I have a laptop and don't want to be tied up to the a cable. I understand that wi-fi is slower than ethernet, but 0.something is not even speed!
- Location
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2020-12-21
- Comments
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Shocking customer service, never in my 40 years being on the planet have a ever been treated so badly.... and I'm from south east London which is not the most pleasant of places!!!!
- Location
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- Location
- West Wales
- Reviewing
- Vodafone
- Date
- 2020-01-25
- Comments
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Waiting for 2 new business broadband lines to be activated. Told to wait until after midnight but still nothing on either line. Zero ability to get support - spent over 1.5 hrs trying to call - automated Tobi is a piece of work. Vodafone have absolutely no interest in meeting their customers needs
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2017-04-07
- Comments
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Terrible service always cutting out and no way near what they said we would get. Spend a total of nearly 6 hours onto customer services getting no where and no results. It constantly drops out. We even phoned saying we would rather just leave the contract as not getting what was stated but the said they couldn't do that because their end it states we are getting the top speed. Absolute joke never ever use them again and I would advise anyone to consider a more reliable and helpful company. We have had trouble paying credit cards and bills because of this and still they didn't care the lady I spkoke to on the day didn't care at all about what we were saying only what they thought we were getting.
- Location
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- Location
- Stourbridge
- Reviewing
- Vodafone
- Date
- 2019-04-30
- Comments
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The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-07-15
- Comments
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No internet service since the date of activation, no technical resolution to the problem where it involved repeated phone calls from myself to get any update, drawn out cancellation process. Overall, due to Vodafone's abysmal service, support and procedures, I am without broadband for 5-6 weeks. Strongly recommend going with another provider.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
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We placed our order for the Vodafone service on February 22nd. We told we would receive emails letting us know when to expect the router and activation. I received the email regarding the router, however I have yet to receive a single email regarding the activation. I have had the router since March 04 with no service. when we tried to find out why on the 5th oh March it took numerous attempts and all we were told is that service has been delayed until the 9th. The 9th came and went with no update and no service. This morning, the 10th I have spent over 20 minutes on their chat (the chat service was not working last night) and was given an incoherent rant that I still don't understand. The gist of which is that the activation has been delayed until the 11th. At this point I doubt my service e will ever work. I can say without doubt, Vodafone, is the worst company I have had the displeasure of working with in my 52 years.
- Location
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- Location
- Brentwood
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
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For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.
- Location
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- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2018-05-15
- Comments
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All references to 'lies' below are my honest opinion based on my experiences, I have used the term as I believe it to be the most accurate description. I repeat opinion rather than fact, for legal reasons.
In our experience Vodafone Broadband, drops out a lot, does not reach the promised speeds, has dreadful ping times and when you contact them they appear to lie to you, then appear to lie some more and never so much as bother responding in the way requested (The lies I refer to relate to their reason for low broadband speeds (less than 15mbps when our line is capable of 60+mbps)
being broadbandd wireless interference stating I was too far from the router despite being plugged in via ethernet, that to allow a third party router would result in their licence being withdrawn, that because their router stated 59mbps all other measurements (which, moneysupermarket, uSwitch etc broadband speed tests were wrong) and that they would call or email in response as requested - all untrue, you can decide if untrue statements are in fact lies or if I have misinterpreted these, you decide.
Not once did they call me on the number the call was requested on or reply via email - they did call my partner's phone despite specifically being asked not to - way to go - excellent display of listening and complying with a request from a customer.
Oh and try buying a router of your own to use (in our case for enhanced parental controls), good luck with filtering through the seemingly pre prepared scripted lies relating to that. (Really would this result in their 'licence' being revoked - seriously!!) If so why have they not lost it when their own forum is littered with how some customers have managed to use third party router (try typing in searches about using third party routers on vodafone to see for yourself)
If I could escape the contract and go elsewhere for a higher the cost I would do so without a second thought.
If you want awful service go for it otherwise go elsewhere.
Poorly trained staff, seemingly pre scripted untruths - the most truthful response I have had is that they can't help - I suspect that it is more won't than can't but that part is also opinion.
Vodafone gained a broadband customer until the end of the contract but will almost certainly lose our business plus my partner's mobile business and there is no chance I will use them when I am looking for a new mobile provider in the next few months.
Vodafone have effectively made a great case for me to use a different supplier - perhaps they should get commission for that.
Way to go Vodafone - oh and I also reported their speed guarantee advert to the ASA - the response being that Vodafone are already under investigation for that, the outcome of this is not yet known, at least by me. ( Not just us noticing an issue with this then)
Again, way to go Vodafone, why not just cut me off and keep taking the money as it's about the only base not covered so far in terms of destroying any trust I had in them.
One thing is they, after some complaint, applied a 15% discount we did not ask for although I had complained that their router appeared to overstate the speed presumably to avoid giving the discount for speeds below the guarantee, all we asked for was what we paid for being the broadband speed - which Vodafone stated that BT confirmed not to be possible despite the speeds having been provided with our previous supplier also using the openreach network (another seemingly in true statement via Vodafone), I suppose the discount is small consolation.
Well there you have it, speeds way lower than our previous supplier, frequent drop outs, refusal to allow us to use a router with enhanced parental controls, customer contact littered with seemingly untrue statements, awful ping times and failures to so much as follow simple customer request to correspond in the way requested.
I'll get the above won't appear in their next advert.
Did I mention the above has produced unhappy customers?
- Location
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- Location
- Dunoon scotland
- Reviewing
- Vodafone
- Date
- 2022-04-06
- Comments
-
Vodafone said our router would arrive on 23 3 22 but no sign of it . Lost 1 day of work . So they gave me another date and again no sign . So cancelled Vodafone broadband. Now noticed they taking money out of by bank account. Now to phone grrr
Grumpy John
- Location
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- Location
- North Norfolk
- Reviewing
- Vodafone
- Date
- 2017-05-16
- Comments
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This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
- Location
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- Location
- High Wycombe
- Reviewing
- Vodafone
- Date
- 2020-08-30
- Comments
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Stay far, far away ! Absolutely shocking service. Activated Nov'19, had reasonable service until March this year. Have a long list of complaints registered with them with their promises of fixes. Supposed to be on Superfibre 2, ha! That's a joke in itself, speeds so slow it would be quicker on 4G, sent screenshots of speed tests but I must be lying as their app and gear says 80 when Ookla states 35 ! Terrible customer service, totally ignored, promises made and then not kept. If I could afford to break their contract I would. Awful, money grabbing company with no customer service at all.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-12-01
- Comments
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horrendous.
customer service= horrendous.
wifi= absolute joke.
definitely not UK's no.1 provider, the USSR probably had better wifi speeds in 1922. dont waste your time or money on this garbage
- Location
-
- Location
- Northwich
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-23
- Comments
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If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
- Location
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- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
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Without doubt the WORST Broadband provider I have ever had...Disputed how slow the speed was at my end, claimed it was my internal connections at my property that was causing the problem which an engineer who attended confirmed it was not and blamed the service provider. I consider that Vodafone are taking my subscription under false pretences and if they can't supply the minimum service then they should be held accountable....
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-13
- Comments
-
Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but.
- Location
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- Location
- shepherd bush
- Reviewing
- Vodafone
- Date
- 2022-01-07
- Comments
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My first experience with Vodafone and its been my worst experience with any company in my life. 4 weeks later i still dont hav broadband . customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2024-01-28
- Comments
-
Vodafone are charging us £70 pm for what they offer new customers for £36 pm & the speeds / buffering is terribel. cant watch a prime tv without constant disconnects. Complained to customer services who told us to find another supplier!!
- Location
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- Location
- Braintree
- Reviewing
- Vodafone
- Date
- 2020-08-06
- Comments
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had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product
I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click
inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists
wont be renewing my Vodaphone accounty when it expires - they are incompetent
- Location
-
- Location
- STOKE-ON-TRENT
- Reviewing
- Vodafone
- Date
- 2018-01-19
- Comments
-
Twice order canceled without any reason. Customer service is useless. Please stay well clear
- Location
-
- Location
- READING
- Reviewing
- Vodafone
- Date
- 2020-02-05
- Comments
-
Wanted to give No star, but there was no option. 1 Full year I ran with 2 Mbps In fact as per Guarantee speed I should get 23Mpbs, So Whole year the problem was not fixed and was on Discounted payments.
- Location
-
- Location
- Bathgate
- Reviewing
- Vodafone
- Date
- 2018-07-06
- Comments
-
I've switched to Vodafone from a Sky almost a month ago.
From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.
Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.
For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.
Useless and extremely annoying.
Avoid like plague !
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-07
- Comments
-
I am afraid that I struggle to think about a company more rubbish than Vodafone. Unprofessional - despite agreeing to pay a final bill toward which I had complained, they still haven't removed the negative note on my credit report. please don't make my mistake and STAY AWAY.
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2019-09-24
- Comments
-
Very dissapointed as a loyal customer of over 20 years after 3 attempts to get broadband installed at my new address they now claim it is not possible. Their only answer after numerous failures on their part was to try and fob me off with £15.00 to shut up and go away.
Over the last 14 days I have made repeated phone calls spending more than 8 hours being bounced from person to person, having to repeatedly re-explain the issue as they did not hand over the information. 3 separate attempts to set up phone and broadband at my new address and 3 times cancelled by them without notification to me or explanation. The first cancelled after 2 days for no specified reason. A second attempt was made at that point during which they 5 times attempted to give me a new number with the wrong area code, despite me pointing this out they assured me this was the only number available. This turned out to be the cause of the failure the 2nd time, but I only discovered this incidentally.
At this point there was a brief ray of hope with the assistance of a lady called Lorraine who was very understanding and went out of her way to go away and try and resolve it the following day. As part of the process she also got the management to agree to a good will gesture of £50.00 applied to the account. The following day, true to her word this was resolved and the application started again.
Two days later once again it was cancelled by vodafone with just a text request to call them after being bounced around a customer representative eventually suggested it was now down to an issue with BT and not being possible to provide broadband at my new address. Despite the fact that having moved to all suppliers, including BT, confirming 77mb superfast broadband was available and 2 minutes after getting of the phone with Vodafone, plusnet have sorted out, phone line up and running in less than 24 hours and broadband shortly to follow.
This representatives solution was just to offer me £15.00 good will payment for the inconvenience to go away as this is all they would offer, despite already offering significantly more. After nearly and hour of him repeatedly trying to fob me off with taking this now as it is all I will end up with he eventually agreed to call me back the following day after speaking to a manager as he was unwilling to consider my request to end my mobile phone contract early so that I can end all engagement with them as a result of their diabolical lack of customer service.
The following day he has failed to call me back at the arranged time but did eventually call back later and just transferred me to a manager that he had lied to and only suggested I wish to discuss compensation of £15.00. Having explained the situation again to her she just told me I would have to pay £187.75 to end the contract early but she could not help. She dumped the call to someone called Marshall but failed to tell him anything and he just dumped the call to a barely intelligible French lady who did not know what was going on and was not listening so just dumped me with an English gentleman to give me a PAC code but he claimed he could do nothing else but that and that I would have to ring another number to deal with my complaint.
To add insult to injury I then get a text confirming the PAC code my exit fee is suddenly £220.37.
No doubt I am about to have to go around the houses again to try and bring this to a conclusion and potentially the only way to get them to take any action is to cancel my direct debit and when they chase me send them a bill for my time, which at my hourly rate will leave them owing me money.
- Location
-
- Location
- Welling
- Reviewing
- Vodafone
- Date
- 2022-06-08
- Comments
-
Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.
To cancel another month. So three months we were without a home phone line since moving to Vodafone.
Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.
They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.
Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
-
Awful service, Awful speed, rubbish router. I would rather pay slightly more and go with a better service provider. Customer services aren't English and barely understand English language. This makes it more frustrating when you need technical issues resolving.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
-
Horrible service. Tried to get a broadband with them. Took my money, for 3 weeks didn't manage to send me even a broadband though promised after 7 days to make it life. Had to call them 8 times. Be prepared to stay on the line for 40+min. In the end get hand off on you.
Had reached a lady in customer service, told that I didn't receive my router, she said ''I will manually order it from you, stay on the line''. I stayed on the line, got disconnected, at once called again, reached some other guy and with same adress he wasn't able to verify me and proposed to go to a local branch to verify my ID. Can you believe? I though ou well, maybe the girl will finish what she has started, she knows what I need. No noone did anything.
When I finnally reached them after 3 attempts staying on the line each time 40min. I cancelled the order. And now get the emails that I need to send the router back and if I don't I will be charged 72pounds. It is a total scam not a genuine company. They don't even have an email where you can send a complaint.
- Location
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