Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 443 customer ratings since 2023-05-11 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,510 Customer Reviews over 38 pages

  • Reviewer
    Location
    MILTON KEYNES
    Reviewing
    Vodafone
    Date
    Comments
    I wanted to be connected to broadband and actually paid to be connected, from there everything went wrong. I'll keep a long story short and just say be wary and be careful.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Vodafone
    Date
    Comments
    Got activated on the 14th. Received no connection by 12pm on the day. In the morning I noticed my internet was on but kept dropping every hour due to a dropped IP it was a constant drop on the hour (I timed it). Spent hours on chats and calls with Vodafone. One lady even tried to get me to run speed tests thinking it was a speed issue!then when I explained for the 4th time what the problem is she told me to restart my router, 20 minutes later she said we have been in the chat for over an hour, has the Internet dropped yet, I said no since you told me to restart it 20 minutes ago.she didn't understand and proceed to ask me 2 more times if it was still providing internet.
    I gave up with that chat and Called them and was on the phone for over an hour. Told me they will monitor my line for 72 hours. After 72 hours they still didn't know what was wrong so they told me an engineer would be coming tomorrow. They guy was not allowed in because of covid laws ( my area is tier 4) he looked at the outside lines and nothing was wrong & it must be a router problem. I called Vodafone to get a replacement router, Was on the phone for nearly 2 hours. He placed the order and said it will be here in 24 to 48 hours. 5 days later it is still not here, so I called them again. 50 minutes later they told me there was an error in the order and would need to place it again. So another 24 to 72 hour wait to see if I will even have Internet with this new one. If I didnt have to wait 3 weeks to get activated by another provider I would have switched. Stay very clear of these guys.
  • Reviewer
    Location
    somewhere in UK
    Reviewing
    Vodafone
    Date
    Comments
    Reviews here sounds too fake to be real! There are more reliable reviews elsewhere on the internet.

    No requirement of being verified customers to give reviews is simply a big negative for relying on these reviews.
  • Reviewer
    Location
    London / Fulham
    Reviewing
    Vodafone
    Date
    Comments
    Try to avoid Vodafone. They are running the most shambling awful customer service.
    Try lie a lot . One you sign with Vodaphone, you end up spending your precious time , shouting at Vodaphone for every problem they cause to you . Overcharged, wring payment, faulty router , and empty promises.
    Their Egypt Centre is garbage. They only fool you With charming conversation but do nothing .
  • Reviewer
    Location
    Dover
    Reviewing
    Vodafone
    Date
    Comments
    I advised Vodafone of change of address and was advised disconnection of existing line, 8th Oct, connection of new line, 16th Oct. Obviously not acceptable, but no option. Same day, confirmation of stoppage, 8th Oct and connection same day. Same day, confirmation that new connection would be 16th Oct. as requested. Well, I didn't request it. On 16th, NOTHING! No phone, no broadband. Message on phoning, connection would be 19th. They must have forgotten to tell me. When I got through after 1/2 hour queue and answering loads of really daft security questions, and lots of holds, I was informed that the transfer had been cancelled!!! Well, not by me. Start again. First date, 3rd Oct. This, they achieved, but wrong level. I paid for 36, they gave me 11. They did send me a MiFi dongle, which is as much use as a chocolate teapot, it fails after 3 minutes, but then sent me notification of a direct debit to pay for it!!
    If you ever sign up for this cowboy outfit, make sure you never move address.
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Comments
    Worst consumer experience I have ever had.. Vodafone wi fi is rubbish without using wi fi extender. Vodafone now blocked my exstender from working via router update to get me to upgrade to Pro package that has there own WiFi exstender.. This is just wrong that Vodafone can get away with this. Complaints will not do anything about this... They all have different views on this and basically say nothing they will do or even try you will just be passed around from one person to another . Upgrade or no wi fi...(BE WARNED) 6weeks and over 30 hours on the phone to Vodafone... If you want good advice I would take it from someone that has had experience with them., AVOID AT ALL COSTS,,,
  • Reviewer
    Location
    BIRMINGHAM
    Reviewing
    Vodafone
    Date
    Comments
    terrible,terrible service from vodafone. people please stay well away from vodafone broadband. (0 star to customer service)( minus 100 star to internet speed) not connected ontime, sent me a massive bill even though i disconnected the service within 30 days cooling off period. people be aware that if you are on a 76 mg package you will sometimes get speed as low as 3 mg. YES you saw it right, 3MG. that is preposterous. when you phone them, bear in mind that you have to stay on the phone for a minimum of 45 mins to get through and when you get through they never accept that this ridiculous speed is what you are getting and try to persuade you that there is something wrong with your household( wiring etc) when its actually them try to rip you off. two words. STAY AWAY
  • Reviewer
    Location
    Scotland
    Reviewing
    Vodafone
    Date
    Comments
    Dont bother to get any service from them. I read a lot of bad reviews, but I said to myself that cant be that bad. They will lock you into a 2 yrs contract, adress every complaint with some money, just to keep you dealing with the same issues over and over again.
    Stay away, im going back to sky
  • Reviewer
    Location
    Luton
    Reviewing
    Vodafone
    Date
    Comments
    One of the worst broadband ever. Line get disconnected every single day 2 to 3 time. Need to connect every time it disconnected. Contact customer service many times but not resolve. Keep telling me to same thing over and over again. Asked them to cancel it but they are greedy culprit would not do it. I am not paying them single penny and will take action against them.
  • Reviewer
    Location
    BOURNEMOUTH
    Reviewing
    Vodafone
    Date
    Comments
    Terrible. Signed up for broadband, paying the bill. Still no router and no internet. No information as to when we will receive the router we just keep getting told in a few days.
  • Reviewer
    Location
    Richmond
    Reviewing
    Vodafone
    Date
    Comments
    They disconnected my old broadband on switchover day yet there's would not activate "until up to midnight" meaning I was without internet for the day and couldn't work from home. I rang to ask why they couldn't have requested my old broadband to switch off the following day instead and he would not answer me, instead repeating his script and passing the blame.
  • Reviewer
    Location
    Central London
    Reviewing
    Vodafone
    Date
    Comments
    AVOID - BIG COMPANY TOTAL DISREGARD FOR PAYING CUSTOMERS
    I had the worse customer experience when dealing with Vodafone. I was made to wait in for two days to be connected, 4 days later Vodafone admitted they had connected broadband neighbours flat and also failed to let my neighbours know resulting in them not being able to use wi fi. I spent 5 hours on the phone to customer services. I was lied to. I wrote to the CEO five times and I was lied to by the Directors Office. Waited over 2 weeks for a refund for broadband I did not receive The whole episode was disgraceful. AVOID
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    This is awful. Incompetent and rude customer service employees. I am not able to have my WiFi connected. I had to spend more than 200 pounds on hot spot and they did not even offer me a compensation
  • Reviewer
    Location
    Llandegfan
    Reviewing
    Vodafone
    Date
    Comments
    Absolute rubbish DO NOT SWAP TO THEM ! Router shows lights on but no connection to any device. After 2 hours talking to a man in Egypt , house phone now only incoming calls !And still no internet.Pay the extra for anther provider.
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    Vodafone
    Date
    Comments
    Don't bother with vodafone I have the 500mbps package and if I'm lucky I get 100 most of the time.
    Their routers are useless and have no range to them even though I was sold on it would easily cover my whole house.
    My house isn't even big.
    And if you complain to them all they want to do is SELL you a booster.
    As soon as sky fiber is available in my area I am switching back
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Comments
    Having recently moved into our first home my partner and I wanted a broadband set up which wasn’t too costly however fibre is a must for us so we chose Vodafone. To cut a long story short, you certainly get what you pay for, we wish we had chosen another more reliable company like BT or Virgin as we’ve had a terrible experience. We waited THREE weeks for the engineer to come out, our router has still not been delivered despite our connection being set up three days ago and several phone calls to Vodafone asking them where it is. They have blamed DPD for the router not being delivered... After speaking several times to someone on the phone to add to the terrible set up service the CUSTOMER SERVICE was awful too to the point where the lady on the phone to me tried to argue with me. Such a disappointment we will never choose to go with Vodafone again, really regretful choice. We are still without broadband. I do not recommend at all.
  • Reviewer
    Location
    Marple Bridge
    Reviewing
    Vodafone
    Date
    Comments
    Utterly incompetent. Avoid at all costs. Have been trying for almost 8 weeks to switch to Vodafone broadband. Repeated delays, excuses, service inexplicably cancelled. Latest switch due for the 5th November so I called to double check and ask where router was. Told it would be dispatched in time. Not received and then received s text saying there was s technical problem that would delay the switch. Would that be the lack of a router?!! Told them to cancel. Going to Sky instead.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Comments
    They are really bad on providing a good service. They scamed me couble of times and. One when there where an Internet disconnection and they gave me a mobile prodband for ferr to use it till they solve the issue. After a month they charge me
    £300 for the Internet usage. Another time they charged me £60 when they sent the ingeneer to connect the line on my new address.

    This company is so bad don't do any contract with them.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Comments
    Do not go with vodaphone useless router useless lying customer services 2 hours getting passed from 1 department to another they say they are cancellation team then when they can't flannel you off with delay tactics they say they aren't the right team send you to another team of liers who will do the same and on and on till you give up
  • Reviewer
    Location
    n2
    Reviewing
    Vodafone
    Date
    Comments
    Reiterating what many here have already said. Paying for 76, in last week been getting 6 download 12 upload. Latency horrendous. Getting kicked out of online meetings for work. Cant use it at the top of the house. Router restart page all the time. Sign in to wifi!!! Been to customer services, twiddled, etc, no help. Never set up 1571. The law say we can leave without penalty nowadays so thats the next step. Pitiful.
  • Reviewer
    Location
    Ballymena
    Reviewing
    Vodafone
    Date
    Comments
    Absolute garbage. Broadband hasn't been working for 2 weeks now. Cancelling the whole lot today. Anything is better than this *****.
  • Reviewer
    Location
    preston
    Reviewing
    Vodafone
    Date
    Comments
    appalling, all the negative reviews are true, wish id believed them, openreach engineer also lied about not being able to get in my house if hed turned up he would have got in, customer non service the worst ive ever dealt with bunch of liars, luckily im cncelling with them before i even get connected PEOPLE READ THE NEGATIVES AND BELIEVE THEM, THEY ARE ALL TRUE
  • Reviewer
    Location
    Liverpool
    Reviewing
    Vodafone
    Date
    Comments
    Stay clear from this company, they are a disgrace. When you leave them and end of contract been, they wont cancel it and you're charges will go up untill there's enough to get a baylif company on to you and you're credit score will get depleted, disgusting company shouldn't be allowed to trade, end of!!!!
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Comments
    By far, the most incompetent broadband provider I've come across in the UK. Steer clear from them! Their lack of action on their own committed communication over the phone is astonishing. Take my advice and avoid them. Try any other option and you'll be thanking me later.
  • Reviewer
    Location
    Harrow, London
    Reviewing
    Vodafone
    Date
    Comments
    Very bad internet connection. In a week, im lucky to get 2 days of at least a good connection. A 3o minute video clip on youtube for example will take me an hour to finish. I had visitors from abroad who used my broadband wifi but got so embarassed because they were able to connect but of poor quality. Im paying about £96 a month for my broadband, landline and mobile but not getting what I should be getting. Few months back, the router was changed as they said there is something wrong with it but the problem of poor connection still exist.I hope Vodadone will look into this as its not fair that they take a lot from their customers and not providing the right service.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Comments
    1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID.
  • Reviewer
    Location
    london
    Reviewing
    Vodafone
    Date
    Comments
    im discussed about Vodafone I have never came across such a terrible company I would rather be with a crap wifi cheap company than Vodafone honestly there wouldn't be any difference with them

    DONT go with Vodafone they're lyres
  • Reviewer
    Location
    chesterfield
    Reviewing
    Vodafone
    Date
    Comments
    Changed to Vodafone from SKY and its the worst mistake I ever made. They claim 35mbps which I get during the day however weekends and after 6pm I get speeds under4mbps. Useless to stream anything, countless calls to support being told to go through the same process time after time. Their system can't cope when it's busy at night, absolute pathetic service. £156 early cancellation fee which BT will pay if I move to them so I am moving tomorrow. Do not under any circumstances sign up for this service £21 per month is cheap and you pay for what you get. Just a total disaster from day 1.
  • Reviewer
    Location
    Paisley
    Reviewing
    Vodafone
    Date
    Comments
    Utterly disgusted with your company!! Havent even been set up yet and just buggered off and left us with no TV...No Internet and unable to work from home. Better send someone out to reinstate my Virgin set up
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Comments
    Appalling service. After 3 days still not connected to the Internet and constantly fobbed off with it will happen before midnight tomorrow. complete waste of time and money. No one gives a toss about their service and there is no-one to complain to
  • Reviewer
    Location
    Irvinestown
    Reviewing
    Vodafone
    Date
    Comments
    Broadband continously drops. Speeds are always slow. Customer service is completely pointless. They just want me to keep repeating all the steps that have failed to work on numerous occasions already and they still expect me to pay to cancel. Stay well clear
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    Vodafone
    Date
    Comments
    I wish i can give them zero star. Bunch of idiots and useless customer service. No one got a clue what they soing. Place my order on 16th of December for 2nd of January activation date. Order cancelled by them and replace order on 16th January. Next day i phone them to cofirm, oh order cancelled again. I said please no more. End of story No. They replace order without my permission. Try to take money out of my account when no service is activated. Phone them and guess what your order placed on 19th and cancelled again. Who place the order , one of customer service idiot. I explained them please cancel this order put a note on it. Cancel direct debit. On 29th of January they deliver router. My God Rang them and ask why sending me router when i cancel my order.oh another idiot replace order. What the hell
    Bunch of idiots
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Vodafone
    Date
    Comments
    Avoid if you want to use at peak times, on Vodafone 76 and average about 7mbs at peak times some readings under 1 Meg, shocking, luckily still in cooling off period and managed to cancel
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    I was in the process of ordering the broadband package (55mbps), chatting to the on-line agent. It looks like an excellent deal compared to what other providers are offering. Thought I'd check the on-line customers reviews first. Glad I did because customer service is everything, and it appears that this is where vodafone fall down. Does not matter how cheap or good the deal is, if there is nothing there to support it, it is not worth the risk. So, I shall be looking elsewhere.
  • Reviewer
    Location
    Reviewing
    Vodafone
    Date
    Comments
    Useless customer service as has been form any years now. had 40 pounds fraudulently taken from my paypal on monthly topups to a number that didnt belong to me over 4 months on their voxi service. i was also using their voxi service and had my topup coming out of the paypal automtically, but i noticed a second one coming out also. the number i was told was registered in my name so must be a inside/employee doing. vodafone fraud accepted it was fraud but couldnt refund me. told me to talk to voxi (online chat only). they were useless and told me they couldnot do anything unless i pass security on the account that didnt belong to me...?! they referred me to vodafone pay as you go who referred my back to fraud, and the crap circle carries on, again something they have been doing for years (i worked for vodafone for 5-6 years in retail and will tell you first hand its a useless customer service system. (I spent most of my days working thier, arguing with their customer service channels and head office to get right done by the customers as our sales systems instore didnt have access and authority to do everything) and even for a internal employee it was a nightmare to get things sorted out. they implemented a new system a few years back that left customer details and accounts in dissaray. wrong bills, wrong contract dates, lost numbers etc etc, an unbeleivable mess in a mass scale. i tried their social media chat as outlined in their responses to other negative review here... even more useless, you get a reply every 3-5mins and the person you talk to changes every other message. complete waste of time for a company that does not value its customers. there customer base has gone down drastically over the years and now they are looking to join with the 3 network to stay viable business wise (3 being one of the bottom networks of the big 4, and vodafone isnt far off in its current state). id say go bankrupt and go away, vodafone is a shamble. ok while it works, if you have a problem, forget it, in most cases it never gets sorted and you just waste time going around in circles. and vodafone... dont even bother leaving me a reply here to contact you on your socials.. and if you do it will just accertain that you dont care enough to even properly read this negative review. needless to say ive moved away from that last service i has with you (a poxy pay as you go) and i will never use any vodafone or vodafone related service ever again in my life time. good riddance, and good bye. this company has truly become the definition of an utter fail.
  • Reviewer
    Location
    Holloway Derbyshire
    Reviewing
    Vodafone
    Date
    Comments
    Very disappointed with Vodaphone. Having been with Post Office broad band for 8 years I decided to change my provider simply for faster speeds.what a mistake that was.the speeds are ok when it's running but it is constantly dropping out. As I am on the vulnerable list I need a reliable connection mainly for online shopping. Only this morning it dropped 4 times while doing a shopping order missing 3 delivery slots because of having to reconnect. This is my first time with this provider and it will be my last once my contract finishes. This will be the third time I have called them since mid February and I suppose the result will be the same. It will be ok for 2or 3 weeks then the problems will start again
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone
    Date
    Comments
    Worst service I've ever had. Really unreliable service from provider and shocking customer service. I ended up having to use a arbitration service to resolve my numerous issues with Vodafone.
  • Reviewer
    Location
    LONDON
    Reviewing
    Vodafone
    Date
    Comments
    THEY ARE NOT HELPFUL AND DOES NOT PASS ANY COMMUNICATION TO THEIR COLLEAGUES WHICH MEAN YOU HAVE TO REPEAT YOURSELF ALL THE TIME. THE EMPLOYEES ARE NOT TRAINED PROFESSIONALLY, THEY CANCELLED MY BROADBAND CONTRACT WITHOUT INFORMING ME AND WHEN I PHONED THEM IN REGARDS TO IT THEY WERE MAKING SILLY EXCUSES. THEY ARE FRAUD, I WILL RECOMMEND YOU DO NOT BUY ANY BROADBAND SERVICE OR PHONE SERVICE THEY WILL RIP YOU OFFFFFF........ UNRELIABLE ORGANISATION!!!!!!

    0 STAR**************
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Comments
    One of the worst experiences with getting broadband I have ever had. Router was delayed by 4 days, and they were unable to provide any insight as to when I could potentially expect it. I also realised that they had recorded the wrong address to deliver the router. After contacting them to correct the address over a week before the scheduled delivery day, it was still delivered to the wrong address which resulted in an additional delay. Getting through to them takes almost an hour, and once I am speaking to customer service, their connection is very bad and choppy. Terrible provider and ended up going with Hyperoptic instead
  • Reviewer
    Location
    Leicestershire
    Reviewing
    Vodafone
    Date
    Comments
    After upgrading my broadband speed, I discovered that they had handled the change by giving me a new number and charging me for two lines. I then spent 68 minutes talking to customer service. The first person thought my number (01455.....) was a mobile number! They cannot do anything for a week and after a week has elapsed they expected me to contact them again. No doubt to repeat the previous miserable 68 minute experience. So currently, no one can call me since my original number has been discontinued. They later suggested that I report the problems via Facebook. Again a complete waste of time.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.