1,510 Customer Reviews over 38 pages
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-03-14
- Comments
-
Awful service, spent hours on the phone trying to resolve everything. Finally they let me leave early with no termination fee but was such a battle. The staff are incompetent.
- Location
-
- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-11-11
- Comments
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VODAFONE has gotta be the most useless phone company as they are worser than KCOM! I wanted to get Broadband and Vodafone couldnt port my phone number then they tried to use a Cromer number on Holt exchange that cant be done! I am now with BT and EE they are excellent as ive been a customer of BT since 1981 when they were called POST OFFICE TELEPHONES! Avoid Vodafone or you will get nothing they are total dam rubbish!
- Location
-
- Location
- essex
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
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Dear God run for the hills and don't look back. Paid for the 'superfast' 66mbps line. In 30 speed tests at varying times of day over two weeks, I once saw 54 which quickly disappeared. no other results over 21 and as low as 7. However the real issue (apart from being conned by their 'guarantee') is that video streaming was throttled well below the speeds previously mentioned. Would buffer on SD. pathetic, fortunately cancelled within 30 days.
- Location
-
- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-03-28
- Comments
-
Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
-
Just don’t take Vodafone-you will never have internet-but you always will leave with stress off not have internet!!!!!!!!!avoid avoid avoid
- Location
-
- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-10-23
- Comments
-
Just awful, save yourself the hassle, think of future generations and stop using Vodafone, foot down to rubbish service.
- Location
-
- Location
- southampton
- Reviewing
- Vodafone
- Date
- 2018-08-01
- Comments
-
bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.
the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-14
- Comments
-
Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-03-08
- Comments
-
If i can provide 0* then i would. terrible. Since the 20th February the internet has been unrealiable and regularly drops out. The call centre is useless basically reading off a script. They sent out an Open Reach engineer who checked my line and increased my speed from 25mb to 40mb, but for some reason the router flashes on the internet since and disconnects itself frequently within the hour. AVOID AVOID AVOID. i will be complainging to the Ombudsman for this terrible and rubbish internet service.
- Location
-
- Location
- Wiltshire
- Reviewing
- Vodafone
- Date
- 2021-04-09
- Comments
-
I ordered a superfast 1 service from Vodafone on 2nd March, currently I am still without service of any kind. I have had 3 connection dates, nothing happened on any, this was down to 2 order mistakes their end and 1 Open Reach problem. I have now been advised that they need to start with another new order number 4. The call centres are primarily abroad and whilst they are polite, they are obviously not necessarily effective. The router looks great, just wish it would connect to something. I have since contacted BT who have advised that there is no fibre available at my address, which presumably is the problem. If only someone at Vodafone had checked this. Personally, I am sick of all this shopping around nonsense, U switch were the ones who said that Vodafone could provide fibre, that was the first mistake. I have no advice for anyone, other than if you have a good service from someone, maybe stick with them?
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2023-02-14
- Comments
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No mobile internet from vodafone for a week in ha1 1ux and they don't do anything to solve it except charging me for nothing!!!
- Location
-
- Location
- Bexley
- Reviewing
- Vodafone
- Date
- 2019-01-14
- Comments
-
Avoid Avoid Avoid
Had an activation date for 9th January 2019, surprise surprise it didn’t happen. Have been lied to by every customer service person. 5 days later still no internet. When I said I wanted to complain ( 3rd attempt not been logged) I was asked ‘what did I hope to achieve from complaining).
Worse company ever!
- Location
-
- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
-
Terrible. Avoid it. It stops working at least once a week. Have to spend ages with customer services (online chat with a call centre in India). I regret having moved from SSE.
- Location
-
- Location
- mid sussex
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
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All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?
Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.
Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.
The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
- Location
-
- Location
- St Dogmaels
- Reviewing
- Vodafone
- Date
- 2022-08-16
- Comments
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I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2017-09-28
- Comments
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vodafone offered to change my contract from BT to themsevles, taking care of everything without any down time at all, i'd never be left without connection were their exact words.
My business has now been without a telephone or internet connection for over 48 hours and I am nearly 3 hours into my calls with them (they conveniently disconnect) and they still haven't found the problem.
Avid at all costs!! I have lost untold amounts of money because of them.
- Location
-
- Location
- Aberdeenshire
- Reviewing
- Vodafone
- Date
- 2020-01-11
- Comments
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I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-05-25
- Comments
-
I have been on the phone for almost an hour without much luck.
All I needed was a QR Code so I could return the 2 routers.
- Location
-
- Location
- Wn8
- Reviewing
- Vodafone
- Date
- 2018-12-27
- Comments
-
Worst provider I've ever had. Speed of broadband is so intermittent. Streaming is strangled, Stuttering and jittery. Phoned over and over again for help and ultimately the answer is: unlucky get on with it. I've got pay my way out of the contract because I just can't stand it any more. POOR POOR POOR.
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
-
Worse experience worse customer service what ever they said to you don’t need believed them acting very smart but results 000000
- Location
-
- Location
- Lancing, west sussex
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
- Location
-
- Location
- Gheorghiu
- Reviewing
- Vodafone
- Date
- 2018-08-23
- Comments
-
They sold me a 50gb with 30£ monthly contract and after 20 days i have to pay 200£.AVOID,money grabbers,hidden conditions.YOU CAN CANCEL ONLY OVER THE PHONE.Hours of calls,droping lines.AVOID!!!
- Location
-
- Location
- Chelmsford
- Reviewing
- Vodafone
- Date
- 2019-03-08
- Comments
-
Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals.
- Location
-
- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2019-09-18
- Comments
-
Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
- Location
-
- Location
- Mitcham
- Reviewing
- Vodafone
- Date
- 2022-04-07
- Comments
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DO NOT USE VODAFONE - USE VIRGIN INSTEAD. Takes literally hours to be put through to a Vodafone agent. We were not connected and they sent us a text to say that they we needed to call them. When we finally connected they said they needed to speak to Openreach. You would have thought that they should already have done that and it would simply be a case of updating me. After an hour on the phone and Vodafone saying that we would have to wait a month for our internet to be installed with no other alternatives the phone line went dead. I was forced to start all over again. As a write this (mainly as stress relief) I am another 56 minutes into a call and no further forward. Add this to two abortive attempts to contact them yesterday where I was on hold for over 25 minutes a pop and I am thoroughly annoyed. No email to contact them and they don't put the reference number they seek in any of their texts so you have to spend ages going through their menu each time you call... use Virgin instead - Much better service and worth the extra cost. Wish I had stuck with them! Pass this on!
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-03-16
- Comments
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Unfortunately I am unable to give zero stars on this review.
I had a problem for 2 weeks which I ended up telling them what the problem was (a faulty router). They could not get to the problem. I wasted 15 hours of my life with these idiots.
Vodafones tech service, reliability and complaints departments are less than useless. Dreadful and rude support from undertrained individuals who only want to pass you on. When you complain it takes months and you a lied to constantly. If you are on the line to complaints they are not allowed to put the phone down on you so you can keep them engaged in the conversation forever. I have asked to be released from the contract but they won't do it, they offer compensation which changes depending on who you speak to. My advice avoid, avoid avoid.
- Location
-
- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2018-01-15
- Comments
-
We signed up to them and the internet literally didn't work. Was cutting out constantly. Can't download anything on sky. Nothing worked at All! We called them and decided to be upgraded to fibre broadband they said it'll be done within 11 days. 11 days came and went and nothing. Internet wasn't working at all now. So my husband spoke to them on live chat. And they said it would be another 2 weeks! No reason why. So after been told 11 days it would actually be 25! I tried calling. They said I'd be on hold for 1-2 minutes, 45 minutes later still no one available to talk to and still on hold! We are self employed and do a lot of our work online at home. We have decided to leave them, and join someone reliable, as we don't trust it be done in 2 weeks as they've already lied.
- Location
-
- Location
- upholland
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
-
find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
- Location
-
- Location
- Rossendale
- Reviewing
- Vodafone
- Date
- 2022-09-09
- Comments
-
Line slow and dropping. i.e. Was a ping of 14ms and speed of 60 meg. Now a ping of 30ms and a speed of 35meg
Used the vodaphone diagnostics tool which diagnosed a problem.
Received a phone call from an 'engineer'who said my problem would be solved by pugging directly into the bt socket faceplate.
Told him I'd done that three days ago.
He then replied my speed was not below the minimum contract so they would do nothing but to ring them if I was still having problems.
So they rang me because they knew there was a problem and because it wasn't an easy fix they will do nothing.
- Location
-
- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2020-02-25
- Comments
-
Probably the WORST company I have ever had the pleasure of dealing with. The Broadband is TERRIBLE, spotty reception around the house, phone dips in and out which is highly frustrating trying to play an online game. Take Netflix about 5 minutes to load a movie, and buffering in between. I had to contact them almost on a daily basis to "reset" my internet, they offered me compensation which I never received, proving them to be liars also. PLEASE PLEASE PLEASE IF I CAN SAVE 1 PERSON FROM THE TERRIBLE COMPANY IT WILL ALL BE WORTH MY REVIEWS. Never again will I even consider anything to do with Vodafone.
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2023-11-13
- Comments
-
I upgraded to full fiber900, from 67 over a week ago, max speedim getting is 43. Call them several times but all I got was sorry and excuses. Customer service is absolutely non existence total waste of time. The only good thing I'm in my cooling off period so I'm definitely going to cancel. Stay clear!!!
- Location
-
- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
-
Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2022-10-28
- Comments
-
My broadband was due to be activated on 1st July 2022. It is now 28th october and they have cancelled and renewed my order multiple times so I am still not connected. Openreach still needs to perform work to upgrade the line to fibre optics. They have now sent me 3 routers and wasted countless hours of my time on the phone and waiting for openreach engineers to arrive. Absolute joke, not recommended. Communication and customer service is terrible, not because of the workers but because of the systems they have in place.
- Location
-
- Location
- HAYWARDS HEATH
- Reviewing
- Vodafone
- Date
- 2017-07-03
- Location
-
- Location
- Mk
- Reviewing
- Vodafone
- Date
- 2020-06-20
- Location
-
- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2024-03-17
- Location
-
- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2023-05-27
- Location
-
- Location
- Garstang
- Reviewing
- Vodafone
- Date
- 2022-05-07
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2020-01-27
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.