2,278 Customer Reviews over 57 pages
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- Location
- UK
- Reviewing
- Sky
- Date
- 2009-11-03
- Comments
-
With a connection that is a tenth of what the company is advertising and have informed me that I could obtain this is very poor however the issues are due to line quality which rests entirely with BT who dispite thier billions have still to invest in fibre optics as promised some 12 years ago.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2019-02-06
- Comments
-
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!
Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.
Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!
Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.
Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.
Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.
Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.
My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.
Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.
Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!
I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2021-09-09
- Comments
-
Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2019-12-21
- Comments
-
Horrible customer care with no ethics they charged me for 3 months after I left my previous property. they only refunded me for final month.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2021-01-12
- Comments
-
dont usually leave reviews - but just wanted to share. internet service and reliability extremely poor. keeps going down. if you were considering going cheaper with Sky Broadband - I'd strongly suggest you pay the little extra for another provider.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2018-05-20
- Location
-
- Location
- Uk
- Reviewing
- Sky
- Date
- 2018-09-02
- Comments
-
I could almost be forgiving in this review if I was willing to stoop as low as this company has.
Customer service comes in handy when you want some unfathomable under-trained scab of a human being patronising you asking things like “is it definitely turned on?”. No sir, I completely had no idea about that one, thanks bob. Now these are supposed to be the people you go to for help, but when they sense stress in your voice that was brought on by the problem you need them to fix, they get defensive and hang up or they will argue with you. Now I don’t know if that’s just how they treat all their young customers but you really can sense these guys hit rock bottom and fell right through the ****.
The guys they employ to install the router are just as bad, the first guy came and shoved it in my hall with the wires running across the whole hallway as the only other plug in the hall was at the opposite end. The second guy who came out to fix it drilled a hole in the wall in my spare room instead of installing it in my living room where it could possibly have a better chance of working at all.
They occasionally drop huge bills on you for whatever reason they decide, and they take money out of your bank account at random dates (this can really **** some people over)
Anyone I have ever met that works for this **** stain of a company has been mentally unable to communicate in any empathetic or even competent way or is in their mid 30’s still living with their parents.
The broadband being 11mbps in comparison to virgin going up into the 300’s really shows that they’ll sell anything regardless of the quality that is out their that they should be trying to compete with.
Long story short, these guys and anyone associated with these guys are moralless, empty people that just want your money. They don’t give a **** about what there selling, I’d be stunned if they even ******* know.
In summary, don’t go near sky, they’re a total joke and should have ran out of business years ago
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2014-11-06
- Comments
-
Sky broadband is AWFUL. For the first month it was fine, but having used it for 6+ months it is terrible. It cuts out regularly, it is INCREDIBLY SLOW. It takes 5 minutes to load google sometimes, and our download speed is anywhere from 0.2-0.8mb/s, when it should be at least 10mb/s or more.
It is very frustrating and now with constant cutting out of the internet, my family and I are switching to a different provider because we've had enough of this terrible service.
- Location
-
- Location
- uk
- Reviewing
- Sky
- Date
- 2020-06-30
- Comments
-
the internet basically only works "normally" about 40% of the time. and by "normally" i mean at 3-ish mbs upload, aka slow. customer service is poor, when called they had no solution. internet drops out for no reason, forces me to manually connect or to manually reset it. takes you to their stupid website when you're forced to reconnect via them instead of just being a normal internet provider.
- Location
-
- Location
- UK
- Reviewing
- Sky
- Date
- 2021-09-14
- Comments
-
decides to always go really slow and I hate it
- Location
-
- Location
- UK Kent
- Reviewing
- Sky
- Date
- 2018-12-02
- Comments
-
Arranged with Sky to move from Virgin. Sky failed to install phone line and Broadband on date agreed and they have now walked away from any responsibility for sorting the issue. Sky uncontactable online and no help given on the phone. Avoid them like the plague!
- Location
-
- Location
- UK Manchester
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
My internets cutting out every 15 minutes and then regaining connection. Im an artist and my work needs to be uploaded to the web to make money, but im unable to do so as of the disconnects. Think its time to move to faster speeds and a more reliable source. Thinking maybe virgin media, because lets face it Sky your moto is 'believe in better', and you really have to believe there is better after suffering your robbing ways of putting prices up for loyal customers and reduced prices for new customers. Give your heads a wobble and get into gear because no uploading my work to the web means no money and no money mean I cant pay your expensive fees for Tv, phone, and internet. UPDATE your on demand catalogue while your at it. Infact im phoning you now to have you removed from my house, as your customer service is as rubbish and reliable as your internet. I'm believing in better!!.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-19
- Comments
-
sky company promises 9 mega bite down load speed. most time I only get less than 1.5 mega bite. not happy with sky suppler. I will change suppler soon.
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2023-08-09
- Comments
-
Sky is absolutely shocking the wifi doesn’t even work Iam moving my wifi back to bt wifi because it was 10X better complete disappointment , better price with BT wifi and way better connection anyone who’s thinking of sky DO NOT GET IT
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2019-10-06
- Comments
-
Shocking, wr moved house and couldn't get Virgin so had to change to this mob.
Took them over 4 weeks to set up our internet and now it's not even working. Shuts off all the time and the speeds are worse than a 2G data connection.
Stay away.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-09-15
- Comments
-
Sky Broadband & Openreach connections.
The real life Mrs Brown's Boys
Sky Irish call centre in Dublin arranging connections with Kelly Communications contractors for Openreach.
Kelly's boys can not communicate with the sky customer because they think we need them and they are king.
Well the sky customer is king so after two lost days and still no connection it's good bye to Kelly's boys and good bye to The Irish Sky boys in Dublin for me.
Time for a new tablet then down to the local pub to surf the net and watch sky free....they are people who really want your custom.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-01-07
- Comments
-
BY FAR THE WORST BROADBAND I HAVE EVER HAD. We tried to join sky in september, and it all started with a rep who messed up our account. We decided to go for the standard broadband, which he assured us would have enough mb/data/etc for a seven bed student house. After giving it some thought that evening we realised that it would be no where near enough, 17mb between seven people - he was clearly trying to make a quick sale. So we went back the next day to upgrade to fibre. Instead of upgrading our account he decided to try and cancel our old account and start up a new one, which lead to all kinds of problems. In all fairness to him, he didn't think you could upgrade your account - mistakes happen. This meant that the £5 upfront cost we paid with the first account took weeks to be refunded, and we were charged £35 to set up the fibre account (investigation from the sky team could not find what this charge was for - we had been conned) We recieved three sky boxes because of all the confusion, the engineer who came to our home to install the phone line (or whatever) didn't even ring our buzzer or leave a 'sorry we missed you' note. This then resulted in our broadband, being installed 2 weeks AFTER it was supposed to be. When it was FINALLY installed we received so many problems. Firstly, we were being charged more then we were supposed to, because the fibre deal we were offered by the rep had been embellished with reduced costs that weren't actually allowed (as we later found from an investigation taken up by sky), which meant that we were paying more than expected. Second, WE WERE ONLY RECEIVING THE STANDARD BROADBAND - VERY VERY SLOW. Sky could not offer us a refund for this, despite the living hell we went through. After we had been switched to the fibre package, we were still experiencing incredibly slow internet speed so I called them for the thousandth time - it turns out there was a fault in our phone line. The technician who came to repair it told me that it was COMPLETELY DISCONNECTED - which means that we were paying line rental when we weren't even able to use the phone (lucky enough no one needed to use it hey?). By this stage I was completely furious with Sky, as students we rely heavily on the internet for our studies. The internet still wasn't fast enough so I called again and was told to check our internet speeds - It was on 19mb when we were paying for 40mb!!!!! I was told on the phone to change the channel we were on, this did improve, slightly. However, after doing a broadband speed test today - unfortunately not on the sky website because for some reason I cannot log in - I have become aware that our current download speed is 3.2mb and our upload speed is 7.8mb!!!! I know a lot of you must be thinking, well a seven bed student house - you're bound to be using a lot of data, right? Correct yes, but i did the test this evening and there are only three of us in. Sky are the biggest waste of time, they are such a big corporation it is very hard to have any problems resolved without going through a long winded process (unlike talk talk where you can call the geek squad and they're great). We waited for over a month for our internet, desperately needing it as, by this stage, we had all started uni again. Sky is a money grabbing corporation and I will NEVER go with them again. Even after all of the problems we have had we haven't been offered any refunds - not even for when we were paying fibre prices but receiving standard. I recommend Virgin or talk talk all the way, I've never had any problems with them.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-10-26
- Comments
-
Absolutely terrible. Internet is so slow you can barely check your facebook. Bad customer service "automated service". Save your money.
- Location
-
- Location
- United kingdom
- Reviewing
- Sky
- Date
- 2020-10-20
- Comments
-
I have been a customer with sky on/off for around 14 years(since 2006). They were one of the first providers to take advantage of the LLU which Ofcom forced BT into. At the time they offered the best price for the speed. They provided a decent router(it is still worth a few bob). In those days I had a fairly good experience, I then left for O2, only for them to be brought out by Sky and having to move onto the FTTC service at a very good price back in 2013. I think after 2 years I moved away before returning to them at the backend of 2019. My past experience is was largely very good, they were responsive and the speeds and reliability were good.
The current service I have with them is the upto 80mbps. Speedwise it is pretty poor at the moment, currently synced at 34mbps when the line had been running at 60mbps in the years between 2013 and 2016. Of course this isn't really sky's fault more openreach and most the troubles have started with the rollout of FTTP. Despite the increase in WFH the connection has been OK and not caused me to many issues. I have even come to realise that 30mbps is actually more than enough, if anything upload is way more important to me.
Another positive about sky is the lack of real traffic shaping and traffic control. During a short stint with SSE(daisy networks) I found lots of ports blocked and a range of controls. Nothing of the sort with Sky. While Sync speed to the exchange is an issue, their actual network performs very well, they appear to have lots of capacity on their backbone and I have always achieved download speeds at sync speed(uploading server permitting).
Over the years support has been pretty good to be fair, the call wait times are not too bad compared to other suppliers. In the early days they were reluctant to send out BT engineers when there were faults however in recent years they have been a lot better. For my speed issue, without contacting them they did send an engineer out, by surprise may I add. They did resolve the speed issue at the time however after a few weeks the line has begun to deteriorate again. Nothing has been done as of yet and neither have I contacted them.
I have always been a TV customer with sky therefore I have benefited from very good prices compared to the rest of the market. I found the best deal ever was offered to me by them directly for FTTC back in 2013 at a lower price than ADSL2+ at the time, which was market leading. For the overall service I dont think many suppliers can actually beat them.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-08-15
- Comments
-
Absolutely clueless technical service, the company itself operates a very poor CRM system which lacks coordination across the various offerings.
I reported an issue with my broadband service - rather than resolve the issue, they kept referring to a non existent provisioning order on my account. They pass the problem to everyone including BT because they are clueless.
They offer multiple services under a single account, but you are better off engaging different companies for your TV, Phone and Broadband - cos that's exactly what you are getting with SKY - different companies disguised as one. 2-days on still no clue what the issue is or how to fix.
The next time they offer you half price for 6-months to renew your contract, just remember you are paying for it in poor customer service and poor technical support.
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-02-23
- Comments
-
Absolutely disgraceful service. I was initially with o2 and sky bought my a/c.First year charging nearly the same as o2, of £9, but less broadband speed, then in last month increased by direct debit by £1.49, without notifying me, then £15 per month??? They tell me they dont have to tell me of the increase....Thieves...!!!!
- Location
-
- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2014-12-28
- Comments
-
The so-called broadband (we are on the 2nd fastest highest available broadband speed)is extremely slow, unreliable and overall it is shambolic for an organisation of such a stature.
- Location
-
- Location
- Upminster
- Reviewing
- Sky
- Date
- 2022-05-03
- Comments
-
Pretty sure I'd be able to set up my own Internet Service Provider for a couple hundred quid and it would be far more reliable and quicker than this joke of an ISP. I used to have Virgin Media before having the misfortune of moving to a flat where Virgin Media isn't availiable. Now I am stuck with dog-s%#te ''superfast'' (aka 20mbs) internet that cuts out weekly. Haven't dealt with the customer service as it appears to be utterly pointless judging by the myriad of reviews exclaiming the poor service.
TLDR: Absolute s%#t
- Location
-
- Location
- Uxbridge
- Reviewing
- Sky
- Date
- 2016-10-23
- Comments
-
We just lost broadband on Wednesday 19.10.16. It took 5 calls to sky services to get help. Friday, the engineer came and checked the line-all OK. he will file report and we can call for new router . Sky services will charge us £70 plus £20 delivery charge becouse contract expired and we are not insured, but if we extend contract, router for free.
Conspiracy theory - have they deliberately disconnected broadband to get us into extension of contract
Why do I think this way, well, tv and phone are still working properly. What a mess, just when I need broadband the mousy.
- Location
-
- Location
- uxbridge
- Reviewing
- Sky
- Date
- 2018-10-09
- Comments
-
the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
- Location
-
- Location
- Vauxhall
- Reviewing
- Sky
- Date
- 2014-12-06
- Comments
-
I've had Sky Broadband for over a year and I feel like it's getting slower and slower. Sometimes I feel like I'm using dial up it's so slow, it's especially slow early in the morning and late at night when you would expect it to be quicker. I would not advise anyone to get Sky Broadband. Their customer service is also hit or miss depending on who takes your call.
- Location
-
- Location
- W Yorkshire
- Reviewing
- Sky
- Date
- 2024-01-24
- Location
-
- Location
- W3
- Reviewing
- Sky
- Date
- 2015-11-06
- Comments
-
Still no broadband 3 weeks after the initial installment when i was told that sky only booked for the phoneline to go into the property. STAY AWAY
- Location
-
- Location
- W8 6PH
- Reviewing
- Sky
- Date
- 2016-07-23
- Comments
-
Sky continually reply that due to the BT lines they are renting of BT that this is why my broadband is so slow yet they put no pressure on BT to resolve this issue so have also Virgin fibre optic and have said bye bye to Sky and BT!
- Location
-
- Location
- W9
- Reviewing
- Sky
- Date
- 2015-07-20
- Comments
-
Broadband constantly has weak signal and often disconnects or gets no connectivity even when wired. BT wireless was better even though not perfect. This is worst broadband connection I have ever had even including the old dial up connections -- which were fast compared to this.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2022-07-23
- Comments
-
The worst experience I’ve ever had. Do NOT go with Sky. Customer Service is also the WORST I’ve ever experienced.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2016-08-30
- Comments
-
Well I've been with Sky Broadband for about 10 years and the only reason I'm here today is because I'm thinking of switching to Fibre Internet. I've looked at the reviews of several ISPs and they are all absolutely apalling. Out of curiousity I thought I'd look at Sky reviews.
I am genuinely shocked as the high number of bad and frankly terrible reviews.
Over the years there have been a few occasions to contact sky broadband customer service, one where my internet connection kept dropping out, and eventually an engineer was sent to test the router which had failed. Sky promptly sent a new one and the problem was resolved. Another time a few years later, I had a similar problem, again an engineer was sent who diagnosed a line problem under my driveway. It took a few days for BT to install a new line, but after that the problem was cured. I have to say that I have always found their UK based technical support excellent, helpful and patient as various diagnostic procedures were carried out to decide on a course of action. I just wish that as many satisfied customers would post reviews, as disgruntled ones so that a fair balance is maintained. It is unfortunate that BT openreach are often the middle man involved in Internet work, and it is a matter of public record how bad they are. No matter which ISP you are with, make sure you review them, not openreach.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2022-09-12
- Comments
-
I seriously wouldn't bother, we have been stuck with no Internet connection for the last 28 days!
My girlfriend works from home and needs constant Internet connection for her job.
When asked about a temporary Internet solution we were told they don't provide anything like that.
So I've had to pay for another solution to get us around this issue.
Just doesn't sit right when on day 25 you see an engineer outside scratching his head when openreach know there is an issue but haven't relayed the info.
Same pole otherside of the road he said he was on phone call number 10!to figure out what was heppening. He was fuming when I told him they knew about it already, he spent 2 days on the same fault that cannot even be fixed from there. It's in the exchange.
Sky have been useless at dealing with it and keeping us updated, just generic texts saying the fault still isn't fixed.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2019-02-04
- Comments
-
Paying for fibre broadband, supposedly 40mps, getting 1-2 at max, customer service is useless and say its not their fault, cant wait to leave and go with virgin m, had a very argumentative customer service on the phone when trying to explain my problem and pratically got shouted at and said theres nothing more they could do, absolutly disgusting, virgin offer 100mbps at the same rate im paying for sky, they sent me a new router to see if that would solve it, but it hasnt virgin here i come
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2016-10-05
- Comments
-
Having problems with my ping ,mbs is good but Ping is 151 to 300 paying for fibre unlimited ,tried to complain but got nowhere ,they don't care about ping ,still have copper cable from the 1970 running into house have been told that they are optic fibre wtf,asked to send engineer out but they wouldn't ,Payed for a data company to check my lines,they told me they were copper as I thought,rang back and told Sky,but if you don't work for sky your wrong they told me. Can't cancel stuck with this crap for another 10 month , this is the second time I've been with sky in 10 years both times have been useless , why did I leave virgin,,,,
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2016-11-13
- Comments
-
Open reach ( arranged by Sky) came on 18/7/2016 to install phone line.
eventually installed 7/11/2016. phone has been OK broadband has been pathetic - always dropping signal, . you're lucky if you get 50% of time on line. Friends told me to avoid Sky. Obviously the bigger the company the less they care about customers.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2023-06-16
- Comments
-
Been with Sky a while and happy with most packages but their broadband speed is not great and it does drop out at odd times. Not sure if any other provider will give better speeds but they are cheaper.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2015-07-03
- Comments
-
Really poor - kept losing connection up to 10 times a day. Was fine when with O2, but within a few months of transferring to Sky it's been really poor - connection drops, and they reduced the speed, was averaging over 15mbps, then dropped to 6mbps with not warning or excuse. Customer service was really poor also, Complaints team unwilling to own the issue, and just wanted to defer me to call their tech team, at my expense as not freephone. Asked for them to arrange someone to call me and got a flat refusal and some sarky comments to boot. Just switched.
- Location
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2019-12-02
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.