2,278 Customer Reviews over 57 pages
-
- Location
- Wakefield
- Reviewing
- Sky
- Date
- 2019-03-22
- Comments
-
Had skyQ installed as an upgrade. I was told that my broadband speed would improve.It has dropped over 3 to 9.4 from 12.6.
I have spent several hours trying to contact sky by phone and their chat line, without success.
- Location
-
- Location
- Wales
- Reviewing
- Sky
- Date
- 2021-10-28
- Comments
-
Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
- Location
-
- Location
- Wales
- Reviewing
- Sky
- Date
- 2021-03-02
- Comments
-
Disgusting the wifi is terrible they tell us to many devices are on the line so we take them off and only my sons pc is on and it still bad
- Location
-
- Location
- Wales
- Reviewing
- Sky
- Date
- 2018-07-25
- Comments
-
Shocking WiFi you can only connect 1 Device with no lag at all not worth buying please don’t waste your money!!!
And it’s the slowest WiFi I have ever had and want to sort it out! Please up level it sky!
- Location
-
- Location
- WALES
- Reviewing
- Sky
- Date
- 2014-09-24
- Comments
-
Sky keep throttling our download speeds, my speed test results: 6mb (but it's more like 100kb), when we should be geetting something like 15mb. It's taking about 2 minutes just to do a simple google search, this is ridiculous!
- Location
-
- Location
- Wallasey
- Reviewing
- Sky
- Date
- 2016-09-13
- Comments
-
Poor speeds and unreliable connection, useless for live streaming!!!
Kinda defeats the object of paying for broadband!
- Location
-
- Location
- Wallington Surrey
- Reviewing
- Sky
- Date
- 2016-12-17
- Comments
-
What can I say.... I can't see any stars in sky, if there were a lower rating ild rate them a black hole, all you get with sky is the same bullsh!t day in day out, if its reliability your looking for, don't look up to sky all you'll find is a cloud, the signals blocked for long periods of time and when you do get a break in the cloud, don't expect to stream videos/ play games or browse web pages for longer than 10mins, there customer support team is amazing though, it seems that they can work miracles within the touch of a button when you complain, speeds seem to shoot over the top limit and everything becomes out of this world, but it ain't no heaven, after a couple of days those guardian angels seem to forget about you and you end up in hell again, struggling to do anything whilst that fcuking box smiles at you.... That's just my opinion, but if you don't mind not having there service half the time and like to watch your router smile at you, just remember it's your money there taking!
- Location
-
- Location
- Waltham Abbey, Essex
- Reviewing
- Sky
- Date
- 2015-02-02
- Comments
-
My internet speed never even reached 2MB. The service became increasingly intermittent. Multiple (around 10) phone calls to sort it out, 3 engineer call outs and the end of my tether reached before switching to another provider
- Location
-
- Location
- walthamstow
- Reviewing
- Sky
- Date
- 2016-02-18
- Comments
-
do not sign for them very bad provider.
i've got fibre with them i always got 2mb every day between 4pm and 10pm.
DO NOT SIGN FOR THEM PLEASE.
RUBBISH
- Location
-
- Location
- Walton on thames
- Reviewing
- Sky
- Date
- 2011-11-28
- Comments
-
Worst service ever. Staff put you on hold while they ask how to do job. Clueless! Speed and reliability no more than average. And don't try and leave!!! - they will continue to charge you you and refuse to disconnect broadband telling you only new supplier can do it. After 30 minutes on call (being charged) - magically they can do it!!
- Location
-
- Location
- Walton on Thames
- Reviewing
- Sky
- Date
- 2017-06-17
- Comments
-
Sky charges you fortune but service is the worst and very very bad. Broadband and internet connection slowest ever, cheapest broadband would have much speed. It disconnect very often, I lost a lot of data. No recommendations, I'm waiting to to quit sky asap. They don't have reliability. Internet I'm getting not what I'm paying.
- Location
-
- Location
- Walton-on-Thames
- Reviewing
- Sky
- Date
- 2016-11-05
- Comments
-
Worst internet I ever had.... constantly dropdowns, ping scales like crazy from 100 to 500+ ALL the time! Have to reboot the router almost everyday.. sometimes a few times a day... I'll move to another provider as soon as possible!
- Location
-
- Location
- Wansted
- Reviewing
- Sky
- Date
- 2017-09-18
- Comments
-
Got an appointment in 2 weeks time, the engenier will come any time between 1 till 6pm, asked a day off at work to be here. The egeneir shows up check the house around, check the front of the house, and decided that he cannot do the job cause he has not brought the cable that he needs or the ladder. Call Sky and they said that we will have to wait 4 more days to get a chance to get another appointment for the next 3 weeks. Like seriously?
- Location
-
- Location
- Warrington
- Reviewing
- Sky
- Date
- 2018-08-11
- Comments
-
Just ahhahahahhaha 8 times its stopped playing a song on u tube and sky you no when we are not using you turn off as i carnt sleep and every night from 2am to 6am its offf your bad an im switching enoughs enough you mays well where white and black stripped jumpers.
- Location
-
- Location
- WARRINGTON
- Reviewing
- Sky
- Date
- 2022-01-14
- Comments
-
What a shambles of a company
What a shambles of a company. Useless in every sense of the word. Trying 6 weeks to get a PAC code. Tried and tried told they are working on it, and its with the back room. How many people work in this room?
I have a SKY Package and moved from Fibre at 1.87mB to full fibre supposedly 500mB BUT ONLY GET 51M.
WANT TO GET RIPPED OF BY A USLESS TRULY UNWORTHY COMPANY.
- Location
-
- Location
- WARRINGTON
- Reviewing
- Sky
- Date
- 2022-02-26
- Comments
-
I have been wit SKY a few years now, and decided to move from SKY Fibre connection to full FTTP. SKY promised a full 25Mb connection I was lucky if I got 7Mb. I have now obtained FTTP and checked out over the last couple of months the connection speed promised to be ~500Mb, I now get 22Mb- WHAT a load of Sh**.
In addition I have requested a PAC code last November and SKY have not eyt managed to supply one????
Toadt I requested a PAC Code for my second SIM - and guess what - technical issues not able to provide one.
IS THIS A COMPANY SO SH** THAT ITS GOING OUT OF BUSINESS AND PROVIDING EVRY OBSTACLE TO RETAIN CUSTOMERS?
SO Advice- DO NOT GO WITH SKY THEY ARE ABOSOLUTELY AN BUCH OF COWBOYS- NO HOPE- NO CUSTOMER SRVICES AND CERTAINLY NO MOBILE TECHNICAL SERVCIES.
BE AWARE - GO ELSEWHERE.
- Location
-
- Location
- Warrington
- Reviewing
- Sky
- Date
- 2020-01-14
- Comments
-
terrible service, problem after problem after problem. Each time i'm told its a fault outside your home then hear nothing, internet flakes off all the time max speeds of around 6download 0.5 uploads but its mostly 1-2 if any at all, its infuriating and has been going on for years, tell me I can leave but have to pay termination charges. Avoid them at all costs
- Location
-
- Location
- Warrington
- Reviewing
- Sky
- Date
- 2019-01-26
- Comments
-
1 star is too good always losing router number and IP address on my phone but says it’s connected speed test was 0.03 mps download once ended up forking out for more data as 4g was faster forget streaming anything worst broadband ever struggling even to submit a review
- Location
-
- Location
- warwick
- Reviewing
- Sky
- Date
- 2015-07-10
- Comments
-
Not a bad speed if u can get online that is always cutting out and slowing down and then 5 times a year then ring and ask if I want tv keep putting price up but it's got getting any better
- Location
-
- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2016-01-03
- Comments
-
Absolutely appalling service. Only been a customer for 2 months and already accumulated I have lost around 3 weeks worth of internet due to this disgusting service. Had both sky engineers and BT open reach engineers out. Both have said the issue is essentially "sky's end." They have breached contract in failure to provide me what I am paying for. Their customer service is rubbish as they want you to go over the same routine again and again, to seem like they are doing something whilst the feed you more verbal diarrhea, even though you tell them it has already been assessed and you know the probably is them. They will not credit your account as virgin, bt anothers do. Which they should do when essentially they're stealing your money because they are taking it but not providing what they are contracted to provide.
I will be transferring and seeking costs for losses.
- Location
-
- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2017-02-02
- Comments
-
Awful. Rude customer service. Likelihood is I will withdraw from contract using 14 day cooling off period.
- Location
-
- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2015-10-15
- Comments
-
Just the worst customer support experience I have come across...
I called 3 weeks ago because my broadband speed had plummeted. Lady on phone goes through the script. Eventually I'm plugged into the test socket and she is running a test. Asks me to stay on the line. 45 minutes later, I accept that she has forgotten about me and I hang up.
Call back the next day. No record of my previous call. Ask them to call me back. They say they will and then don't. Ring them again. Go through the same stuff. Speed test takes 10 minutes. They suggest replacing the microfilter. I go to PC World, get one and call back. No difference. They say they are going to run a 72 hour test and will call back at a certain date and time.
That time comes and passes. I call them the next day. No record of anything done previously. Have to go through the entire script again. They suggest I replace the cables and the router.
I do this, and...there's no improvement. So I have to call them back again. Amazingly I have to go through the entire script for the fourth time. I explain i have replaced every piece of network equipment in my house. She says she will speak to an engineer who will check the local exchange and call me back. I laugh at her.
Don't hear anything for 2 days so i call back. Explain the entire situation to someone who clearly has no record of what i have been through already. She puts me on hold. 5 minutes later she comes back and says "yes, there was a problem at the exchange and all is ok now."
Cosmic. Any chance of a refund on the microfilter, router and cables I've brought for no reason? Nope. Could have been solved in 5 minutes, instead takes 2 weeks, £40 in equipment and go knows how much in phone calls. Thanks Sky
- Location
-
- Location
- Warwickshire
- Reviewing
- Sky
- Date
- 2017-01-08
- Comments
-
I have been in dispute with Sky since September, get passed from pillar to post to discuss and resolve the matter and still not got nowhere! A friend of mine had both sky and BT broadband and tv and advised that that they will not be renewing their contract with Sky! I can honestly now see why! Sky is only interested in Company satisfaction, not customer satisfaction.
- Location
-
- Location
- warwickshire
- Reviewing
- Sky
- Date
- 2011-08-01
- Comments
-
why has our internet been interrupted on many occasions in such a short period of time?.
why have we been informed that it is because of BT works?,it isnt,i have checked Why have i had to demand a managers call back within 24 hours.why did i have to contact the ombudsman?.would i recommend sky to anyone?,no i would not,i would however strongly recommend that they go elsewhere for their tv,telephone & broadband. 29july2011,our internet has been off for 10 hours,you keep saying that bt are working on the exchange,what did they do,knock the building down & start from scratch?.isnt it funny that when the internet is down,when i phone up it reconnects in seconds.you lot are taking the mickey! STILL waiting for manager call.I have written a formal letter of complaint to Mark Anderson asking him to investigate this matter & why sky operators consistantly fail to record notes on customer accounts.my broadband is still going off,as you are aware & have been for the past two weeks!
- Location
-
- Location
- warwickshire
- Reviewing
- Sky
- Date
- 2009-08-04
- Comments
-
I signed up for a download speed of 8mb. I had a new phone line fitted and was expecting a download speed of aprox 6.5mb. All I get is an average speed of 0.45mb !!!! All sky say is that between the hours of 5pm and midnight the speed will be a lot lower than is expected, but this download speed is the same no matter what time of day I check! They have no interest in this fact and my pay as you go three dongle is faster than the speed from sky !!!! I'm now locked into paying for a download speed of 8mb when in reality its less than 1 !!!!!! should have just stayed with the dongle !!
- Location
-
- Location
- Watford
- Reviewing
- Sky
- Date
- 2022-03-08
- Comments
-
Goes down for at least an hour everyday, so slow when it's up, spoken to people about getting it improved but it never is. Just likely to give up
- Location
-
- Location
- Watford
- Reviewing
- Sky
- Date
- 2023-10-04
- Location
-
- Location
- Watford
- Reviewing
- Sky
- Date
- 2017-06-17
- Comments
-
We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!!
- Location
-
- Location
- Wavertree
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
I.be never known a broadband so slow its frustrating
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-01-26
- Comments
-
Sky is rubbish over all no help with customer services and don't fix problems for you ! They expect you to pay but then expect you to do there job for them . I don't agree to unscrew things because you never no what is under there but they expect you to do it !
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2017-04-14
- Comments
-
Using the broadband.co.uk speed tester I achieved 37.71mb of my up to 38mb download and 8mb on the upload. I realise that location can affect performance but I am very satisfied with what I receive. Further to this, I got a very good deal off Sky and the service has been virtually faultless for the 8 months I have now had it. I will be renewing it next time around.
- Location
-
- Location
- Wednesbury
- Reviewing
- Sky
- Date
- 2015-10-28
- Comments
-
2 years iv been with sky and till trying to cancel my t. V package iv had no problems. Today i spent a hour on the phone to be told i cant cancel till 6th nov which feels delibrate as i cancelled before giving my new address. I was passed onto 3 advisors 1st one just awful didnt do as i asked ignored what i wanted very unhelpful. 2nd advisor abit more helpful but needs more training as missed to tell me how much id be paying n then 3rd advisor i was talking to there was music playing all through the call feel like cancelling the whole package not just t. V
- Location
-
- Location
- Welling
- Reviewing
- Sky
- Date
- 2018-12-02
- Comments
-
Not great value at all, paying £65 a month for very basic t.v package (most can be watched on free view) and broadband that can only be used in the same room as the router. Would have expected better value for money from sky to be honest, customer support is not bad at all it doesn’t change the rubbish value for money or ridiculously rubbish broadband/connectivity. Will be changing to virgin as soon as the contract ends!
- Location
-
- Location
- Wellingborough
- Reviewing
- Sky
- Date
- 2020-07-28
- Comments
-
When it works it's not bad. With mine, if I'm working on the computer and another member of the house hold use the broadband, the timelag for my computer is huge. The broadband also goes off/on daily for an average of a hour, especially during a working week, so while I work from home it gets quite annoying.
- Location
-
- Location
- Wellingborough
- Reviewing
- Sky
- Date
- 2021-05-02
- Comments
-
Absolute sxxte. Most days it goes off 2-3 times but when working from home or doing work over the weekend it's pretty much on and off all through the day or stays off for a good while. Seems to be a habit or trend in the system.
- Location
-
- Location
- Wellington, Somerset
- Reviewing
- Sky
- Date
- 2016-02-06
- Comments
-
Recently moved from Hertfordshire where we were with Virgin. Cannot believe how poor the internet connection is here with Sky. It has dropped 8 times this morning!
- Location
-
- Location
- Wembley
- Reviewing
- Sky
- Date
- 2019-08-01
- Comments
-
Worst service ever.
Don't have internet for a week. They cant resolve problem for whole week. Company can not provide service what they advertise. This company should be closed by trading standards
- Location
-
- Location
- Wendover
- Reviewing
- Sky
- Date
- 2022-04-19
- Comments
-
Ive been with Sky for nearly 10 years and was thinking of moving to another provider purely to try and save some money. There are so many bad reviews for ALL the providers i've decided to stay with them as they've never let me down, and the last twice i've called them i've not had to wait longer than a couple of minutes to speak with someone. Always helpful, always pleasant. Maybe a little more expense than some of the comparisons. People are happy to leave bad reviews, thought I'd leave a positive one!
- Location
-
- Location
- West brom
- Reviewing
- Sky
- Date
- 2018-08-22
- Comments
-
Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
- Location
-
- Location
- West Bromwich
- Reviewing
- Sky
- Date
- 2016-02-09
- Comments
-
Unreliable internet connection which causes a lot of frustration. The connection keeps cutting off when it wants to and then coming back on when it wants to; there is no sequence to it. The broadband can sometimes take a long time to load up a new page. The customer service advisers do help with the necessary steps to take in order to resolve the issue with the internet connection however the same problems are still occurring. Sky broadband are the worst internet connection by far
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.