2,278 Customer Reviews over 57 pages
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- Location
- Whitchurch Cardiff
- Reviewing
- Sky
- Date
- 2023-06-09
- Comments
-
Since our SKY broadband has been upgraded we
have had numerous problems.
Staff apologies for their companies not having enough engineers.
After sales service poor.
We have been forced to seek another provider.
- Location
-
- Location
- Whitchurch, Hampshire
- Reviewing
- Sky
- Date
- 2014-03-07
- Comments
-
Unable to use any broadband after
16.00 Hrs.due to bad Sky equipment at exchange. BT was fine for 10Years
with no problems. Wish I had not changed to Sky broadband.I have had download speeds of .02Meg!!!, and also nothing.
- Location
-
- Location
- Whitley Bay
- Reviewing
- Sky
- Date
- 2021-02-02
- Comments
-
Total rubbish. You could not work from home as the service , for want of another word , is awful. Constantly drops out and I mean every day. Wi fi printer use clearly also affected. Had Virgin previously and gonna get them back when Sky contract up. Avoid Sky
- Location
-
- Location
- Whitstable
- Reviewing
- Sky
- Date
- 2012-06-08
- Comments
-
Having been with demon for a number of years ,the max speed was 1.5 meg then they put on a download cap , so decided to change to sky unlimited , have to say its very cheap compared with demon and is truly unlimited , they stated a speed up to 3 meg ,from day one got 4meg and just recently the speed has increased to 5.5meg , so a very happy bunny .The supplied modem/router is not very good , the wireless signal is very poor , so now using a different modem/router.
The tech help is very patchy and l only call them as as last resort.
- Location
-
- Location
- Whitstable
- Reviewing
- Sky
- Date
- 2010-05-01
- Comments
-
Changed from demon to sky ,and very pleased my speed has increased from 1.2 (demon) to 4.2 (sky ) , no cap on downloads , help desk used to configure wireless settings , very helpful .. and first 6 months free.
- Location
-
- Location
- Whitstable
- Reviewing
- Sky
- Date
- 2017-10-21
- Comments
-
Allegedly I have fibre, but constantly suffering with buffering and sometimes I can't get online at all. Customer services were useless. Will not be using Sky again when contract is up. No wonder you have to sign an 18 month contract, it's the only way they can keep their customers!!
- Location
-
- Location
- Why
- Reviewing
- Sky
- Date
- 2018-07-03
- Comments
-
The WiFi is horrible it's basically like you don't have WiFi at all at times do NOT get sky it sucks and you get slow WiFi like 1-2 bars it's horrible and a scam. One of the worst WiFi ever you could get better WiFi signal at McDonald's using the McDonald's WiFi.
- Location
-
- Location
- Why would you want to know?
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
The tv is amazing not doubt but the board band is the worst only one of four people in my house can only use it one at a time but when the person uses it the Internet is super slow and crashes alot I highly recommend not to buy this if you want to have slow internet
- Location
-
- Location
- widnes
- Reviewing
- Sky
- Date
- 2017-01-05
- Comments
-
Internet speed is rubbish
- Location
-
- Location
- Widnes
- Reviewing
- Sky
- Date
- 2017-06-25
- Comments
-
Paying for the best package, my download speed is currently 500kbs, upbload is averaging about about 50kbs! Complete joke of a company, false advertising, terrible service, no problems ever solved in the 4 damn years I've been trying to get my internet stable!!
Honestly how they are still operating as an ISP is beyond me, please people, boycott this shambles of a company once and for all!
- Location
-
- Location
- Widnes
- Reviewing
- Sky
- Date
- 2017-10-24
- Comments
-
Dreadful customer service from SKY. Moved house and needed to transfer my broadband. Minor problem that I had no phone socket in the new house. Horrendous time with the customer service department. In one week I spent 14 hours either waiting for a call to be answered, waiting for the online chat to be answered or being fobbed off. Told repeatedly they had completed a line test and all was good. Yes but I don’t have a phone socket and need an engineer from Openreach. They could not understand this and one of them deliberately cut me off. As soon as I said I would cancel, they offered to sort the situation. No thanks- even though I was in contract it cost me only a few quid to leave. Have now been chased by email trying to get me back with offers!! Within 24 hours the new provider had dispatched an engineer and sorted a problem SKY could not resolve. They are really good at getting you to sign up but woeful at resolving issues. DO NOT USE - find another provider.
- Location
-
- Location
- Widnes
- Reviewing
- Sky
- Date
- 2020-09-08
- Comments
-
Worst Internet to get been with them for years and even got a booster router and still can't slow as anything I work from home and I'm a gamer from time to time and I literally use my mobile hot-spot because sky Internet is that slow, phone them up and complain and I just get told the same thing to reset my router load of ******** wouldn't recommend sky Internet to anyone useless *******.
- Location
-
- Location
- WIGAN
- Reviewing
- Sky
- Date
- 2020-06-17
- Comments
-
The worst internet I have ever experienced. It is impossible to even just browse social media at times which and trying to play games online is again much of the same with constant ping issues and lagging all over the place makes it not worth while attempting to play.
- Location
-
- Location
- Wigan
- Reviewing
- Sky
- Date
- 2018-07-21
- Comments
-
Will never use sky again. Overpriced con you into your contact adding 18 months everytime you get a cinema oor sports. They up your bill and you cant do anything. The eifi is shocking. And to apeak to someone is like getting blood feom a stone
- Location
-
- Location
- willenhall
- Reviewing
- Sky
- Date
- 2014-01-24
- Comments
-
I have had my on going isue with sky regarding broadband now since may bank holiday 2013. The signel is week and regularly drops out. To down load a 30 min show on demand can some days take any thing from one hour to 4 days which was its worst.
I have been calling sky on avarage once a month and still no improvement. They even sent out an open reach enginner who rewired the hole lot from entry to putting in a new bt open reach socket so no need for the filter. This has still not resolved the proble. When we had the old netgea router we had no problems with signel or speed. Now speed is another isue. Again we are only 10 houses down from the bt box and acording to skys customer agents. We are getting such good speeds to the house we would not requier fiber. (If only it was true). We can at best only get 1mb or less. And no how many times they ask you to unplug this and that. I have placed an order for the wireless boster hoping this may help as the router its self is not fit for purpose. Aweek after I placed the order went online to track the order and yep you guest it has not been procesed. So called today on the live web chat only to have some one called Osker tell me it will be another 28 days now as they have been overwhelmed at the request for this product.
I then repeted my erleyer coment that mite have somthing to do with the router being not fit for purpose.
MY ADVICE IS DO NOT CHOSE SKY BRODBAND AS THEY DO NOT LIVE UPTO THE ADS CUSTOMER SERVICE IS A JOKE THEY DO NOT HELP YOU.
THEY WILL DRIVE YOU INSAIN.
THE CUSTOMER IS SO NOT APRECIATED.
THE PRODUCT IE(ROUTER HAS NO QUALITY SIGNEL RANGE. SPEEDS SO SLOW YOU EITHER CAN NOT CONECT AND SERTANLY STRUGLES TO COPE WHEN YOU HAVE MORE THAT ONE DEVICE ON AT A TIME NOT GOOD FOR A FAMILY.
DO NOT CHOSE SKY UNLESS YOU ENJOY A FIGHT WITH PEOPLE WHO COULD NOT GIVE A 4X ABOUT YOUR SERVICE......
- Location
-
- Location
- Willenhall
- Reviewing
- Sky
- Date
- 2020-06-23
- Comments
-
Reported a fault with the line 10 days ago and after 10 days and several calls I was told Open reach had fixed the line when in fact it has not been fixed.
- Location
-
- Location
- Willenhall
- Reviewing
- Sky
- Date
- 2016-05-29
- Comments
-
Shocking service- my internet cuts off daily and I've lost work due to it (as I work from home). Customer service are appalling and just keep sending me a new microfilter and asking me to remove/adjust wires. Unbelievable!
It seems to be getting worse but the cost more expensive!
- Location
-
- Location
- Williams
- Reviewing
- Sky
- Date
- 2016-03-20
- Comments
-
I'm not even getting half a megabyte of speed it's not acceptable considering how much money I pay per month for a supposedly 8mb speed!
- Location
-
- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2022-01-09
- Comments
-
Honestly I'm surprised I even have WiFi to post this. Awful WiFi slow unreliable and honestly just avoid you could probably send a messenger pigeon quicker than using the WiFi service. 0/10
- Location
-
- Location
- Wiltshire
- Reviewing
- Sky
- Date
- 2024-01-29
- Comments
-
Shockingly bad customer service. I ordered Sky broadband, they took £5 advance payment, cancelled my order a few days later and haven't refunded me the £5 payment. That was over two months ago. I've contacted customer services three times requesting a refund, which they've promised within 3-5 days, and each time haven't delivered the refund.
- Location
-
- Location
- Wincanton Somerset
- Reviewing
- Sky
- Date
- 2019-07-21
- Comments
-
Speed varies on regular basis from zero to 8 MGBPS if you are lucky. Promised a minimum of 11/12 MBGPS Very poor response from Sky sorry can do no more!!
- Location
-
- Location
- Winchcombe
- Reviewing
- Sky
- Date
- 2015-07-02
- Comments
-
Unless you have taken a magic potion to give you a much longer life and have had a metal plate put in your forehead for banging against wall then stay away from Sky. Have given up trying to find out why they cancelled our contract although they have admitted it wasn't us who actually cancelled it.
- Location
-
- Location
- Winchester
- Reviewing
- Sky
- Date
- 2015-06-18
- Comments
-
Having been a sky tv customer for 2 years now we decided to change our broadband to the same package. The internet provided however was hopelessly slow, compared to virgin which we used before. The customer service team were extremely rude when phoning up to try & cancel my contract and I was basically bullied into not being able to cancel. I then requested they do anything they can to speed up my internet which is too slow to even load netflix at the moment. No speed up has happened what so ever and i'm at a bit of a loss what to do till i can get this awful company straight out of my home.
- Location
-
- Location
- Windsor
- Reviewing
- Sky
- Date
- 2022-05-19
- Comments
-
Requested for moving house. I was informed in writing that it will go live on 17 May, sadly that didn't happen.
Contacted Sky on 18 May, After been transferred from one department to another (around 5 department) I was told that it will go live by end of the day (with confirmation with open reach) again it didn't go live. I contacted them 4 times in the day.
Contacted them again on 19th May, and they tell me that there is an issue between Sky and Open reach and I can take 72 Working Hours (basically 2 weeks). And they have assured me that there is it will go live before 22 May.
- Location
-
- Location
- Windsor
- Reviewing
- Sky
- Date
- 2016-07-14
- Comments
-
The speeds are dire, the price is too high for what you get, they throttle you like crazy and you get less than 10% of the speed you are promised.
I will never recommend them, my phone data is faster and has less latency problems and i'm paying a fraction of the price for unlimited download.
- Location
-
- Location
- Winnersh
- Reviewing
- Sky
- Date
- 2014-11-18
- Comments
-
Acquired ex-O2 customer, currently with Sky.
Joining Sky was not a choice obviously but I negotiated the condition to join only if what I had with O2 was matched. It didn't go thru smoothly. Took me months (Oct to Jan/Fen next year) to push it to go thru (They first denied what their sails person promised then said OK but failed to get it into the bill. So called them every now and then to make them follow the terms agreed before start).
They promise anything to get you into net.
This wasn't the last bad experience w Sky. Weeks before moving my home I arranged for the move. Did it go thru as smooth as advertised? NO. No landline or BB for a month after moving in! In return just apologies and no compensation.
Was it the worst? NO! After the move I realised the bill gone up with no notice. Phoned to find out why and the guy said they cannot continue to supply the deal as their system does not allow them. So the contract was breached with no hint or else! So I ended up paying £23.0 ish for something I used to pay half with O2. Max speed 3 MB at best and that even goes down during high traffic hours. Customer service awful.
Only trying to sell you their TV packages. Not really a phone/BB company.
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2018-08-01
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2017-05-25
- Comments
-
Don't touch Sky!!!
I've wasted the past two weeks trying to resolve problems over the phone. No wifi and my daughter is studying for exams and desperately needs it.
Returning g to BT
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2018-08-20
- Comments
-
Have been with sky for well over 10 years and the speed to be fair hasn't been too bad. That said, the reliability of the connection is terrible. Iv'e only really experienced how bad it is over the last few months. Connection always dropping and customer services asking what antivirus software I use.. Really!!! Sky should be ashamed of how they try to make out its the user end when we all know full well its their end. Sky used to be a really reliable service but like everything nowadays.. greed greed greed. AVOID
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
Sky was ok until a few weeks ago, unless of course you had to call customer services and you didn't have half a day to spend sitting on the phone listening to their annoying music and repetitive messages. The last few weeks the broadband speed late at night has, at times been comparable to the old dial up internet. In addition to this, the broadband connection keeps dropping off after 12am (when customer services is closed) I have often had to reboot the router. It happened again tonight and I was on the phone for 35 minutes, at which point customer services was shut again. I then tried to put a new post on the community forum but could not find where the hell I was supposed to enter a new topic. Absolute shambles. DO NOT sign up to Sky. My contract is up in a few months and I will be leaving them
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2018-12-30
- Comments
-
The speed of Sky Broadband is slow and the service is unreliable. I lost my internet connection yesterday and was told it would take up to five working days to be fixed. So no broadband connection for the holiday season and the attitude of their stuff on the phone was horrible. I would never use Sky if I knew this before.
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2016-03-14
- Comments
-
A big thank you to Darren at sky customer services. Rang Friday 11th March 2016 as after having new broadband connected the TV was not connecting. Needed rebooting basically but Darren talked me through the steps 1 at a time. He was very professional and personable,a pleasure to talk to and a complete God send and a credit to Sky. Thank you Darren
- Location
-
- Location
- Wirral
- Reviewing
- Sky
- Date
- 2020-12-06
- Comments
-
Most of sky's products are great the sky comes is great unfortunately I can't say the same about the WiFi it is the worst WiFi I've seen in a minute it is dodo it is **** I hate it do not use it a I could get better WiFi from the if I used any other company please fix
- Location
-
- Location
- witham essex
- Reviewing
- Sky
- Date
- 2015-04-04
- Comments
-
I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
- Location
-
- Location
- wjhhsqwuihi
- Reviewing
- Sky
- Date
- 2022-08-12
- Comments
-
Worst. It goes of every 2 minutes. I cant even go on my chromebook because of it. DO NOT USE IT UNLESS YOU LIKE WASTING YOUR MONEY.
- Location
-
- Location
- Woking
- Reviewing
- Sky
- Date
- 2022-03-16
- Comments
-
Very happy with the service, speed and reliability over the past 18 months. Just a shame my bill is now doubling so having to move to a different provider.
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2022-03-07
- Comments
-
Horrible speed and connection keeps dropping they have managed to get bt to dig up the footpath stating cable problems outside my house which took about 3 weeks and have not resolved the problem in number of weeks now, connection is still awful. Avoid, had no issues with bt and other providers.
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2017-08-14
- Comments
-
When it is working everything is good but if there is a problem, it ia not possible to reach customer service. They cut my service 2 days ago white moving and they said sorry.no help nothing.
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2017-08-02
- Comments
-
Terrible. Avoid at all costs. Customer service representatives just don't answer EVER. If you want to get something sorted, just hope it's on their terms because it certainly won't be on yours.
- Location
-
- Location
- Wokingham
- Reviewing
- Sky
- Date
- 2022-12-14
- Comments
-
Paying for 59MBPS, receiving 4MBPS... Scamming and unreliable. Reached out and was told to change brand. How can we be paying for 59MBPS and not even get 10% of the promised speed???
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.