2,278 Customer Reviews over 57 pages
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- Location
- Sutton Coldfield
- Reviewing
- Sky
- Date
- 2019-12-17
- Comments
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I've been with Sky for some years now but call every year to argue for a reduction on the bill for the next 12 months as they are not competitive (too expensive) and the service isn't great. I've had 2 modems from them now and the ranges are poor. The service is definitely intermittent - both by PC and my TV drop out reasonably regularly which is very frustrating if you're watching a film and have to take a break while the broadband reconnects which can take ages. I wouldn't recommend it but I stick with it as I can't be bothered to set up a new supplier. Virgin cable, which I had before, was much better but it was hideously expensive.
- Location
-
- Location
- Mold
- Reviewing
- Sky
- Date
- 2016-06-13
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-02-28
- Comments
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Appalling broadband, 6 hours to download a 1 hour this programme, called Sky to be told I was aware of the speed when I signed up, I have to 100% honest and I'm not kidding, the old fashioned "dial up" was so much quicker. Just signed up to hyperoptic to run alongside my sky until contract is up,I'm my opinion AVOID!!!!
- Location
-
- Location
- south coast
- Reviewing
- Sky
- Date
- 2017-09-26
- Comments
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I have never ever experienced such a bad service from anyone like i have sky. They have over charged, added subscriptions to my account i have never asked for and after being a customer for a very long time (silly me) i still cannot get them to shut down the account after asking them 4 months ago.I have been on the phone weekly, monthly, hourly continuously asking to shut my account only to be told they have added McAfee and then broadband and given an excuse of needing to wait 24 hours until its removed and that they would phone me back to confirm which they didn't. Only did i finally raise a complaint with the ombudsman recently to be told i have to give sky 6 weeks to rectify the problem.The Ombudsman only takes into consideration the time of date the complaint ref number was given and not the date the problem started. Also i have experienced constant hacks due to the yahoo service and have been constantly phoned up by a member of the sky team in the past asking to update this and that.I told them constantly i do not want them to cold call me but the phone calls came day and night. I would strongly suggest to stay away from this company and maybe consider a better more reliable company such as anyone other than sky.
- Location
-
- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2015-02-10
- Location
-
- Location
- Lincoln
- Reviewing
- Sky
- Date
- 2016-08-31
- Comments
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Utterly appalling. Customer service is awful. No internet connection and nobody at Sky seems to be willing to help. Operators are rude and when you do get put through to somebody they cut you off when they answer. Absolute joke of a company.
- Location
-
- Location
- lincoln
- Reviewing
- Sky
- Date
- 2016-03-01
- Comments
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Dont waste your time. Had a few providers and sky is BY FAR the worst. They are a bunch of liars and timewasters
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2019-10-27
- Comments
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half my normal speed and 5-6 dropouts a day. ENGINEER BOOKED IN 17!!!!!!! days time....useless crowd with 0 customer support. Take your money happy enough but fix the problem...nah
- Location
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- Location
- Slough
- Reviewing
- Sky
- Date
- 2015-12-16
- Comments
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I applied for sky at the end of Nov and got an email that they booked an appointment for Dec 9th for a technician to visit and enable Broadband, Technician came never called me and left without informing any, when i call customer care initial person said, they enabled and I will get internet from midnight, i waited till next day morning and when i called Customer care, they told some problem and assigned ticket to some other team and issue will get resolved by Friday (12th), however nothing happened, when i gave a call back i was told still they didn’t fix and it will be completed by 16th for sure and as a courtesy they gave me 15 pounds credit to buy a dongle, as you know how expensive these dongles (paid extra bugs from pocket) are and the one i got finished in two days and i end up in paying extra bugs till 16th Dec, as usual none from sky team called and when i called they said issue is not resolved and they were going to look on Thursday and will give a call back to me on Friday, when i asked will they fix for sure this time or no, he simply said not sure and if they didn’t fix you have to wait, when I requested can you give a courtesy call for status, he didn’t answer. On top of this when I asked will get any additional credit to recharge my dongle till issue resolved, he simply said not possible.
Position I am is being in a great developed Country struggling for basic internet since many days and not sure when I can get.
Hope some Senior Management from sky Teams listens my concern and assist with right info.
Regards,
Sudheer.
- Location
-
- Location
- Bedfordshire
- Reviewing
- Sky
- Date
- 2016-03-04
- Comments
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Absolute bunch of idiots. i have just transferred over to sky and they have "forgotten to tick a box" so that I can keep my existing telephone number. They are now telling me I cant have that number anymore and have to have a new number. How pathetic!
- Location
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- Location
- Norwich
- Reviewing
- Sky
- Date
- 2017-12-10
- Comments
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I live in a ground floor flat can only get internet in the living room it’s absolutely rubbish I pay all this money to the get told buy a booster sky sell them for £70 I don’t think so what a rip off DONT GO WITH SKY
- Location
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- Location
- Leicester
- Reviewing
- Sky
- Date
- 2017-01-09
- Comments
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I’d like to make you aware that I have started to live blog my sky chats to show the world what I’ve had to put up with. Details of how to find the blog will be put here soon.
I’ve had sky broadband problems for the last 20 weeks and counting and sky just keep prolonging it. sky claims to go above and beyond to satisfy customers but in my case that doesn’t seem like it includes me.
I was speaking to Ashley the so called sky expert this morning who refused to log the poor customer service as a complaint and went on to say that what I consider a complaint is not something that sky consider to be a complaint.
- Location
-
- Location
- Crawley
- Reviewing
- Sky
- Date
- 2017-06-17
- Comments
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Broadband not working, rang on Friday night waited over a hour to try and get it fixed only to find department closed at 11pm. Today rang waiting near hour again to find there is a broadband problem but it will be fixed in a couple of hours. 4 hours later still down, then told use new text service as it's quick? What a joke they take over hour to text back. Sky customer service is a joke.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-11-01
- Comments
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Don't get it. Completely unreliable network. Even when its working properly it only gives mediocre speed. Most of the time have to wait for a 360 p youtube video to buff. zzzzzzzzzzzzzzzzzz
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-02-01
- Comments
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Worst Fibre ever. Cuts out/slow. I can boil a kettle in the time I get a page loaded. I resent every penny I give to Sky. Dial up connection is quicker. Customer service awful.
- Location
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- Location
- United Kingdom
- Reviewing
- Sky
- Date
- 2015-02-23
- Comments
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Absolutely disgraceful service. I was initially with o2 and sky bought my a/c.First year charging nearly the same as o2, of £9, but less broadband speed, then in last month increased by direct debit by £1.49, without notifying me, then £15 per month??? They tell me they dont have to tell me of the increase....Thieves...!!!!
- Location
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- Location
- Pelton Fell
- Reviewing
- Sky
- Date
- 2017-10-20
- Comments
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Bad service, difficult to alter or change services. Eventually speak to a customer service operator who does not listen at best and tells lies at worse. Ill never use any Sky package again.
- Location
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- Location
- Northern Ireland
- Reviewing
- Sky
- Date
- 2018-08-05
- Comments
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Have been trying actually speak to someone about my Increasing Sky Bill. Being the only user at the address. I was told that "amazing discounts" have been offered. Never saw any, this was in July 1917 apparently. My friend also Sky also never saw these.
- Location
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- Location
- Reading
- Reviewing
- Sky
- Date
- 2017-05-31
- Comments
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Absolutely the flakiest broadband I've ever used. Total waste of money. Engineers attended multiple times I'm going to log a complaint and apply to the small claims court to get my money back. Absolutely shocking service. DON'T use if you rely on internet
- Location
-
- Location
- derbyshire
- Reviewing
- Sky
- Date
- 2017-01-28
- Comments
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got connected on Wednesday, signed up for a new deal on Saturday good job theres a cooling off period. upto 17mb it said im struggling to get 5, and then a letter saying that I can get a maximum of 9 and they'll try to keep it at 6, what a load of rubbish, always had my doubts about sky and will not recommend them to anybody.
- Location
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- Location
- Amlwch
- Reviewing
- Sky
- Date
- 2020-01-25
- Comments
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Absolutely awful and a total waste of money, I'd think twice about using sky broadband services.
- Location
-
- Location
- Dorset
- Reviewing
- Sky
- Date
- 2018-07-29
- Comments
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For a few years Sky is going down worst is broadband getting connection to connect to the internet after hour disconnected it's a day or two get a connection .Have to reset if that doesn't get you connected try wireless button front of Hub might work randomly so I had a connection through Vaio manager one evening for hour or two felt pleased done what I connected to do having paying for unlimited broadband might as well go limited disconnect computer .I was with Sky talk supported the person had to go off show my match for security reasons waited online within half an hour waiting I fell asleep .When I had awaken 8.50 message was left me contact Sky in the morning I look to see the time message was written 8.45 .Next day I will persevere see if I can make a connection might even buy ethernet cable used the cable that was inside box when I received Hub .I would had like to go wireless never always possible last year now vertically impossible .Reset all connections having left every tool disconnected hour or more ,double checked the Sky book of setting instructions pretty much very easy re -connecting telephone ,the hub with leads in hub package and separately connecting to new filter .My phone ,tablets work fine I I'm thinking Windows 7 Premium it's so old not able make certain connection to connect .I have made it on the net about 3days on off fed up days not able acheive set up .Strange after exiting for the night ,next day I was quite exited cos I found myself working on the internet I made it wasn't be .Wonder if I stayed put on the internet 24hrs would've stayed connected .Really stressed out .I couldn't get support from computer companies as no internet connection hadn't ever thought this I know now .Looking forward for your earliest reply .With kind regards
- Location
-
- Location
- northampton
- Reviewing
- Sky
- Date
- 2016-07-05
- Comments
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I discussed with Car PHone warehouse salesman I needed broadband and tv phone. I said i had cancelled my Talk Talk contract and had to make a decision quick so I did not lose broadband due to the fact I had put the cancellation through and due to my sons uni work which urgently required service. Now Sky ring me and tell me that I have to take the cancellation off from previous provider which means another months payment to them or lose my phone number and have a big delay in setting up my broadband. Great THINK VERY CAREFULLY BEFORE CHANGING PROVIDERS ESP TO SKY as I did not have this problem changing from Virgin. Also when you phone customer service you will have a massively long wait and their comment is that they cannot do anything about that so it is ok for us to have to pay huge bills to sit on the phone for half hour or more. Why is there not an email contact form for customers. I am bitterly disappointed in this as I do not have time to keep searching around and this seemed a good deal but obviously good deals are not always what they seem to be so buyer beware before you sign over. Now thanks to a useless salesman not telling me the facts before i signed up I will be left with no broadband and phone
- Location
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- Location
- Reading
- Reviewing
- Sky
- Date
- 2018-01-22
- Comments
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Huge difficulties setting up account as I had previously had a Sky account a few years ago at a different property, and they could not create a new account (or link to my old one), with my current contact details. Unfortunately all of the individuals who tried to help with this seemed incompetent at this, as it was not on their script of answers to read off to customers.
When moving property, expensive cancellation fees (around 3 months value of current Broadband and telephone subscription!). I would strongly recommend another provider in future.
- Location
-
- Location
- barnet
- Reviewing
- Sky
- Date
- 2020-01-10
- Comments
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rubbish service, engineers are joke! take your money somewhere else.
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2017-09-27
- Location
-
- Location
- Greatstone/ Lade on Sea Kent
- Reviewing
- Sky
- Date
- 2017-03-19
- Comments
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Your website tells me that I can get on Phoneline BB up to 17Mb and on the Standard Plan 7.5Mb. The best I have this am is 1.3Mb and it is frequently worse than this and occasionally nothing. I am about 3 miles from the telephone exchange and there are houses all the way along the main road and nearer the town the housing is much more dense. There is a BT cabinet within 100m of my house and one company has got a cable into this but BT/Sky have no plans for FTTC in the near (or distant?) future. I expect the new arrangements with Open Reach will make no difference at all to the situation and the only solution to make them move would be to allow them to charge the stated BB fee for the maximum speed quoted and those in the same fee bracket pay according to the speed they actually receive.
- Location
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- Location
- GLASGOW
- Reviewing
- Sky
- Date
- 2017-10-23
- Comments
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No help line after 20:00
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2016-03-29
- Comments
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Dreadful service provider, problem after problem with internet speeds being as slow as dial-up and cutting out completely for hours at a time over several months. No solution offered by customer support, avoid Sky at all costs.
- Location
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- Location
- plymouth
- Reviewing
- Sky
- Date
- 2016-08-06
- Comments
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Shocking this will be your worst nightmare i promise you DO Not join this company ..it gets it internet from bt then has to come through phone box then telephone then router then to device which all in all will cause big delay in recievng internet if you are playing games ..am not dumb but didnt even know it was bt sky used untill saw it on news..please if you like online games dont do it lost £100s joining this campany on playing games its shocking real shocking
- Location
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- Location
- Luton
- Reviewing
- Sky
- Date
- 2016-07-18
- Comments
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By far the worst provider on the market. Staff are incompetent service is appalling. Connection drops more than it's connected. When you call them they blame you and when you ask for compensation they say it's not down to any issues their end so u can't have compensation. In short they are the worst provider I have ever encountered. Hope u rot in hell for the hassle you put me through!!!!
- Location
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- Location
- Luton
- Reviewing
- Sky
- Date
- 2016-04-02
- Comments
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by far the worst provider known to mankind. been with them 6 months and been on the phone to them minimum 5 times per month!!! service is appalling and signal is as good as nothing. they sent engineer after engineer but till today the issue isn't resolved!!! can't wait till the end of the contract i'll be gone in a flash!!!!!!!!!!!
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2018-06-08
- Comments
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Absolutely shocking customer service. Am moving home and called through on Sunday, 3rd June about my Sky broadband and what would happen about moving to a new property who were about to install Sky. Was told that if the new property was going onto Sky, that my contract could be cancelled with no early termination charges even though I was still in contract. Confirmed twice with the customer services operator Paul and he stated that was correct. Well that was an utter lie apparently, as when I called today to cancel my Sky contract as the new property is now with Sky, was told I was liable for £58 cancellation fee. If I had known, we wouldn't have got Sky installed last week (had already arranged the engineer). Utterly shocking that customers are told one thing and when they take it at face value are hit with a significant charge later. Won't be recommending Sky to anyone! Such bad customer advice!
- Location
-
- Location
- Banbury
- Reviewing
- Sky
- Date
- 2017-05-04
- Comments
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My TV has a problem with the satellite signal. Just called them and the early a technician can come is in 11 days!! ELEVEN DAYS!!! I wanted to cancel everything because besides this they took £20 on the direct debit wrongly. And they told me I can cancel but I would have to pay early termination fees!!
But if I'm 11 days late paying them, They would cancel my service... it's not very fair to the customer right? So I have to do all my contractual obligations in time, or I'll be punished, but sky can take as long as they want to fix a problem.
Being 9 months pregnant, it's not easy for me to move, básica all I can do is watch TV. And now I'll be 11 days looking at my walls, after paying £120 to sky!
This is awful awful AWFUL customer service. And I'm not happy at all. In 4 months I'm cancelling everything! I don't want it even if they give it for free.
Do not recommend!!!
Never had a problem with talk talk before moving to sky!
It's disgusting this service!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2014-01-16
- Comments
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To sum up, sky is totally useless!!Avoid it at all costs.
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2017-01-30
- Comments
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Poor, At the start my internet speed was really good then i started to have trouble. Rang sky help line 2/3 times to be told to turn it on and off again. Don't join Sky
- Location
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- Location
- Chertsey, Surrey
- Reviewing
- Sky
- Date
- 2016-11-15
- Comments
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I've been using sky for over 3 years at the same address and they changed my land number without any notice and my permission ...I think they supposed to ask before to do it as I was paying for that. I am very regret and not recommend to use this provider.
...sometimes your life depend on it and you can expect important calls...
- Location
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- Location
- Kent
- Reviewing
- Sky
- Date
- 2017-08-22
- Comments
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Canceled at end of contract, offered sky TV at no charge so I said o k .Then found out they charge10 pound a month for TV.if I cancel TV and keep broadband and phone the price goes up more than 10 pound. What a con. Seems they just take every body for a ride...
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-06-18
- Comments
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very disappointed, forget loading a video, i would've been happy enough if this page loaded less than 2 minutes.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2019-04-08
- Comments
-
My father, a pensioner and admittedly not great at keeping track of online billing, made the unfortunate error of opting to switch to Sky. Relying on his phone line, he opted for Sky based on the ‘free unlimited calls’ with Sky Talk Anytime Extra a sales advisor had described to him. Not wanting to set up at a sales stand, upon reflecting on the offer, he decided to set up online the next day. The online advert also stated ‘Sky Talk Anytime Extra free for 18 months for new Sky Broadband and line rental customers’.
Having been charged extortionate sums of money in call charges (up to £70 greater than the anticipated amount) each of the first 3 months, I contacted Sky on his behalf for an explanation. Thinking this would be simple to rectify, considering I have screen shoots of the original offer, the initial Sky advisor pretty much accused me of lying. He stated no such offer ever existed, with my father having no chance of even a partial refund.
I calmly asked to be put through to a manager. Some progress, they stated the offer was in fact available at the time, but for some reason it hadn’t been applied to the account. When I explained it was advertised as ‘Sky Talk Anytime Extra free for 18 months for new Sky Broadband and line rental customers’, both of which my father was at the time of purchase, again I was told they were not willing to refund any of the extortionate call charges applied.
With another now famous blanket Sky price hike, at least we have an opportunity to ditch the scammers. I’d advise anyone grab this golden chance. If Sky haven’t ripped you off yet, it’s only a matter of time.....
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.