2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-12-28
- Comments
-
Although the set-up was fairly easy, I'm sure I had been overcharged in my first payment. The lady I spoke to was very polite and patient but her explanation for the charge didn't make sense. She said the extra cost was a pro-ration, but the charge covered only a 1 month period... So why the pro-ration? I should be charged for that 1 month period only, with nothing extra on top. She said she would connect me to the technical team so I could query this further but when she transferred the call the phone cut off. I can only assume she put the phone down on me because she gave me a false answer. I want someone from Sky to see this and contact me asap as I want to sort my bill out. Can't be hanging around on their long as hell waiting line again. This is bad service. And only the bluddy beginning... The negative reviews on here give me little hope that this will be a smooth 12 month ride sigh.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2018-04-17
- Comments
-
I transferred to sky after using virgin for 10 years. What a mistake! The Internet was slow, and didn't work at all on my Amazon Fire. I joined up when there was an offer for £15 a month for phone and Internet. I paid £15 one month and then all sorts of amounts came out of my account. I called the call centre to query, and god knows what they were talking about. Then I moved home (unforeseen), so cancelled my account after just 3 months, gave my 1 months notice in November, and they were still trying to take ,obey from me in Feb! Even though when I called the call centre, they said my last payment would be the end of December. Then I cancelled my DD in early Feb so they would stop charging me, and now I keep getting phone calls from capital resolve to pay them £34.68, which I haven't got a clue what it's for, since they told me my last payment would be in Dec. I understand a fee is charged for exiting your contract, but to be charged in Feb when I gave my notice in November and was told my last payment would be in December is unreal. My £15 a month deal turned into £120 for 3 months, and for 1 month of that, the Internet didn't even work properly. Never again would I choose Sky, and to nobody would I ever recommend sky. I had no problems with virgin in over 10 years! Sky did model over any of the promises they made.
- Location
-
- Location
- Wales
- Reviewing
- Sky
- Date
- 2021-10-28
- Comments
-
Terrible, I barely get 10mbps however this week my Internet has been barely stretching to 1mbps
I've tried everything such as unplugging the router and letting it cool down, it goes out for an hour then comes back on with the worst speed I've ever seen. The router isn't broken since its not even a year old. I have emailed them and yet to receive an answer.
- Location
-
- Location
- Cobourg, Ontario, Canada
- Reviewing
- Sky
- Date
- 2016-02-19
- Comments
-
When an e-mail server gets a virus, and the software is hijacked by a botnet, Who are you going Call? Not Sky.com the ISP that is sending the spam. Abuse@ is generic, then reception at Customer Service is pathetic. Finally locate the NOC (Network Operations phone number), call it, and "You need to know who to speak with? is the first question from the switchboard. There is no 911 or 111 number to call for Network support, and heaven help you if you speak a foreign version of the Queens English ( Called Canadian English / US English) then you get even less service from a company with 58,000 employees. Terrible. Don't spend your money hooking up with Sky.com Choose another prover that will support you.
- Location
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- Location
- Southport
- Reviewing
- Sky
- Date
- 2017-10-04
- Comments
-
Laughably poor service all round. Being billed £104pm (after they bumped the price up without notification) for wifi that regularly cuts off and a TV picture that pixilates before eventually dying. Dreadful customer service as well. They couldn't deal with my complaint as they claimed (not for the first time) their computers were frozen so couldn't access my account. And the agent couldn't write down my number as they're not allowed to use pens and paper in the call centre! They haven't called me back. If you've got money to burn, give it to charity rather than this shower of con artists. Leaving Sky and their utterly rubbish range of products, never to return.
- Location
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- Location
- Colwyn Bay
- Reviewing
- Sky
- Date
- 2017-07-05
- Comments
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Our broadband drops out several times a day. I have phoned Sky several times and every time the problem is blamed on our setup in the house and no solution is offered. To cap it all the connection repeatedly dropped while I was watching the All Blacks playing the Lions on Now TV. That was the final straw and I have signed up with BT broadband. Hopefully they will be better!
- Location
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- Location
- South shields
- Reviewing
- Sky
- Date
- 2024-03-09
- Comments
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Just lately broadband keeps buffering around 6pm every night .get it sorted sky please
- Location
-
- Location
- Cleethorpes
- Reviewing
- Sky
- Date
- 2019-08-10
- Location
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- Location
- Limehouse, London
- Reviewing
- Sky
- Date
- 2020-10-05
- Comments
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I am finally coming to end of the most horrendous 18 month experience I have ever had with a company.
The broadband speed an unreliability is absolutely awful. I have mad over 30 calls to sky (almost twice a month on average) and while the customer support is pleasant, the product itself is useless so customer support cant actually help. On top of the 30 calls, i have chatted, used twitter, sent emails and never got anywhere.
Unless you know 100% you have fibre to your premise do not get sky broadband... i have had days and days with out broadband at anyone time and the compensation i received was £2.65 - absolute joke and calling them tomorrow to finally cancel this awful contract is going to be amazing....
- Location
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- Location
- LEICESTER
- Reviewing
- Sky
- Date
- 2015-11-10
- Comments
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I was a happy Be There,good speeds(upload and download),reliabiliy........Then they sold out and we were moved over to Sky.And its been down hill ever since,constant disconnects,very unstable low download speeds.Had enough and canceled and moved to BT Infinity2.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2016-11-21
- Comments
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I'm moving away from Sky because we don't need the TV service anymore, and because our bills seem to be completely random between 45 and 60 pounds recently for no apparent reason. Got confirmation of the move on the 22nd, but Internet stopped working today, one day early at midnight. And that's after about 10 years with Sky. Make of that what you will.
Unless you need Sky TV, anywhere else is better!
- Location
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- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-01-07
- Comments
-
Absolute **** told that we can have upwards of 50 devices connected to the hub without slow down and it's cutting off half of the 16 devices we have on granted we use a lot of bandwidth but we told them that we have a lot of devices connected and need more bandwidth when we signed up so now we have 7 or 8 devices that just can't access the internet and to top it off the ones that can might aswell not be connected because out of the 30 mbs we are paying for we get a consistent 400 KBS
- Location
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- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2017-10-16
- Comments
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Absolutely terrible Broadband service. I have been with Sky for 2.5 years. Times of slowness or no internet is expected every now and again, however i have now struggled for over 3 months with an internet service that is slower than dial up (I had quicker internet 12 years ago). For the past 4 weeks i have had no more than 1mbps, i was expected to have up to 17mbps. Spoke to customer service who advised i need to pay £65 for them to fix this problem... really?!! i didn't realise the customer should pay to fix a service issue when we already pay for a service that isn't working properly!! Only other option i was given was to sign a new contract with Sky and they would fix this for free. Who in the right mind signs a contract for another 12 months on an internet that bad.. you will be right to assume i am leaving Sky and will not recommend there service to anyone, they don't care for existing customers.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-09-15
- Comments
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I moved last month from my beloved Plusnet to Sky Broadband and Talk. I need my head feeling. First off, my order was placed but it stated four weeks to install/activate. When I rang and queried this, the lovely lady on the phone said something like 'no problem, I'll just cancel your order, re-start your order and get what's called a 'cold line' installed within two days'. Yippee I said! Four weeks later, the line was installed. Shocking. So a total of two weeks without a phone line and broadband. And now, a week in, the line never achieves more then 3mbps...! Its currently 2.20mbps. Plusnet, 8mbps or more, constantly. Sky states it takes 10 days for it to 'settle'. Er, what?! Just stick it to the maximum the line allows! This is 2016, not 1916! Man has walked on the Moon, yet you take 10 days to sort the line out?! Oh, PLEASE! Plusnet, ALWAYS, from DAY ONE, constant 8mbps or above...! I regret the day I left Plusnet. Regret!
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2016-10-04
- Comments
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Dreadful from onset. They incorrectly took the address during initial ordering and failed to update it even though I confirmed the address an additional 3 times verbally and twice via SMS.
As I had cancelled with TalkTalk I informed Sky during ordering of the situation. I was told this would be fine and make no difference. 4 days later I receive a SMS stating they can't progress order. Long story short, Sky instructed me to resume the TalkTalk package so they could transfer the service. After a lot of faffing i completed this with TalkTalk and informed Sky on the Friday.
I was told on the Friday that all was well and the order would progress and should be complete the following Tuesday. Fast forward to Tuesday i've now been told that they automatically cancelled my order Saturday and no one could explain why.
After almost 10 days of hassle I finally gave up. Cancelled and requested a refund for the full amount charged.
Managed to order within 10 minutes with Plusnet (online, opposed to the phone). Correct address listed, and ETA's provided.
STAY WELL CLEAR.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2015-07-13
- Comments
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This is my second time I decide to give SKY Broadband a chance after moving address. Strength of network is extremely weak and eve a glass door would block the signal entering the next room. Customer service extremely unreliable. Spent over 45 min on the phone being transferred from one to another department as no one could track where my Sky Booster is. Waste of time, money and nerves. Would not recommend their services to anyone!
- Location
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- Location
- Edgeley
- Reviewing
- Sky
- Date
- 2023-11-12
- Location
-
- Location
- 11 Mitford Road
- Reviewing
- Sky
- Date
- 2015-11-29
- Comments
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Since I switched to Sky I have had to put in 5 service calls. I had BT Infinity normal broadband I upgraded as I had thought a much better service to unlimited fibre optic with Sky. I never had to contact BT. Very unsatisfied. Can you help I obviously had to sign up to a contract with Sky. Their router seems to be pants.
- Location
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- Location
- swadlincote
- Reviewing
- Sky
- Date
- 2018-02-20
- Comments
-
Absolutely terrible service , always slow and buffering , was off for 8 days with no service , then came on for 1 day and is now off again , the customer service is disgraceful .. have now had no internet for 6 days . will be looking elsewhere
- Location
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- Location
- Elton, Chester
- Reviewing
- Sky
- Date
- 2014-11-15
- Comments
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I'm paying for up to 20mb/s broadband, and at the time of writing this review, speedtest.net tells me that my DL speed is a pathetic * 0.49mb/s!! *, and that is with nothing but speedtest and this review page open in my browser, as the only person currently in the house and my laptop the only thing connected to the router.
Customer services are equally ridiculous, stating that 'tests will be done' and all kinds of other absolute *bull*, to have nothing resolved or fixed. While I'd love to say that this is a recent problem or 'cause by' something else, this has been the case for the past 8 months with no change, and prior to that I had a maximum of 2mb/s and terrible stability.
- Location
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- Location
- Crewe
- Reviewing
- Sky
- Date
- 2017-01-09
- Comments
-
Had sky tv and internet installed 11 months ago. Within 2 months the box stopped working properly and had to be changed. Been fine since although we have been unable to purchase any films, including the free one offered at Christmas! However, the broadband has been unreliable from day one and the issues have yet to be resolved. Have had numerous engineers out. Each one blames someone else. The internet connection kept dropping so eventually it was slowed down so much that it is now almost unuseable! It solved the problem of it dropping but at times we can't even put a photo on FB as the signal is too weak. Tried to watch a film on catch up tv and it took 8 hours to download to the box.
Over the last 11 months we have been promised various things.... free line rental until the problem is resolved, for instance. Yesterday sky rang me to offer a £7 discount. This was raised to half price line rental for the next 3 months (£28) but I would have to sign up for another year. Now WHY would I do that? Have had unreliable and slow internet since being with them and they think I'm going to stay? NOT A CHANCE!!!!
- Location
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- Location
- Lincolnshire
- Reviewing
- Sky
- Date
- 2020-02-27
- Location
-
- Location
- Hastings
- Reviewing
- Sky
- Date
- 2017-04-27
- Comments
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Changed to sky fibre from unlimited broadband was the worst experience I had. Fibre constantly kept losing connection. Contacted sky 5 times sent open reach engineer round to check line each time. Line both external and internal OK. Sky sent me another router still the same no change. Sky suggested to change the channel when I did could not get back on the internet at all and neither could my daughter. Had to use the old router to get back on the internet. Has sky change me back to my original broadband. All sky said was it was my system but my daughter had the same experience with her new windows 10 laptop. Definitely would not recommenced sky broadband of any kind to anyone.
- Location
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- Location
- UK
- Reviewing
- Sky
- Date
- 2015-01-20
- Comments
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Painfully slow and constant disconnections. I've recieved 2 replacement hubs because of persistent wireless failures. I didn't choose this supplier, I was migrated from BeThere which was far better. Phone support is pretty good, I talk to them regularly.
- Location
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- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2021-08-15
- Comments
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Constantly says that the access point is temporarily full despite it being used by only a few devices;there have also been other reports of this from over a year ago yet sky haven't bothered fixing the issue. Even when it does work the loading speeds are incredibly slow.
- Location
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- Location
- Devon
- Reviewing
- Sky
- Date
- 2016-07-03
- Comments
-
Decided to review this right after regaining broadband connection, after it has been out for the past half hour. This is not the first time it has happened, in fact it happens quite frequently. At least once a fortnight. The upload speed is okay but download is pitifully low. I run a wireless connection which is two floors above the router, and I get roughly 18Mb upload speed, but a whooping 0.5Mb upload. I really don't recommend Sky.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2021-11-04
- Comments
-
Their customer service is just appalling! I called them and they have called me multiple times over the course of a month and still cannot sort out the mess. When I called them recently to make a complaint, their representative was rude, arrogant, and patronising. He dismissed the issues I was facing and said it was not really a priority for them to resolve and that I need to wait from a few weeks to a few months. He couldn't care any less. He also was talking to me like a was toddler. Either Sky has hired the worst customer service people in the UK or it is their tactic to dismiss complaints. You really cannot make this up!
- Location
-
- Location
- Southend
- Reviewing
- Sky
- Date
- 2023-01-20
- Comments
-
Had to get unlimited data on my phone as the WiFi keeps dropping out, cat 6 cable hard wired direct to hub is perfectly fine so it must be the hub boxes themselves that are rubbish, got conned into paying an extra £5 a month for sky boost but this does nothing, I will be moving to another provider when my contract runs out, counting down the days
- Location
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- Location
- Plymouth
- Reviewing
- Sky
- Date
- 2023-08-05
- Comments
-
Awful WiFi. Streaming TV shows is fairly decent with some buffer at the beginning and occasional drop out.
However, online gaming is basically a non starter. Lag beyond belief and a ping of 150 and over. My connection speed download is sitting around 30mbps which is acceptable, but 217 kbps upload speed (when promised at minimum 9mbps), is a complete joke.
So, on to sky customer services. A very friendly member of staff who couldn't help me in the slightest. Even going as far to say she games as well and doesn't even use Sky as its terrible. The best she could do was send me an ethernet cable which she admitted would only slightly help.
This is a con. Promising a certain service and not being able to deliver is an actual lie. Now I jave to pay a 90 quid cancellation fee to join an actual decent broadband company. Should never have left Plus Net.
AVOID SKY AT ALL COSTS PEOPLE.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2022-02-14
- Comments
-
Awful service and always has been, we’ve been on sky a few times and never been good. Fully doesn’t work in a couple rooms in the house and makes you reconnect every 5 mins. Ide advise you go to someone else other than sky for your internet.2022
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2020-05-14
- Comments
-
Worlds worst WiFi I could literally get a can of baked beans and create a better broadband I will constantly lag and it can barely look YouTube videos do not get this trust me it’s trash
- Location
-
- Location
- Poynton, Cheshire East
- Reviewing
- Sky
- Date
- 2022-08-25
- Comments
-
Worst internet ever. Stuck with them for 6 years before finally switching (it's like Stockholm's Syndrome). The broadband drops out regularly, at least once a month. When it does lose connection, it takes hours (sometimes up to three days) to work again.
They provide you with no updates regarding how long it will take to fix. Their website has a section for checking your broadband status but it sends you in circles (usually ending with a page telling you that the connection is fine!)
"Self heal" does sometimes work, but very rarely. The self heal is also full of patronising, unnecessary steps (I don't need to check the ethernet cables, just fix my effing connection!)
Here's hoping BT will be better
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2023-09-19
- Comments
-
Absolutely shocking how unreliable Sky broadband and routers are. I went through the pain of having to call them when old router constantly dropped connection with devices. Got new router and upgraded package. Two months in and same problem has started again. Regular ritual of router resets and unplugging. Do not think about using them if you value your sanity.
- Location
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- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-10-24
- Comments
-
Overall the service was meh, ok, nothing special but beige.
The I had to contact Sky 'customer services'. . . How to take a bad situation and make it worse.
Here's your top 10 for how not to deal with a complaint.
Start off by having the customer have to call repeatedly and spend 30+ minutes on hold.
Then finally when they do get through.
1. Do not have the facts at your disposal,
2. Read from a script which does not address the facts,
3. Fail to respond to a pre-action protocol letter,
Well now I've issued proceedings against Sky (£25 via Money Claim online I'll get to talk to a 'grown up').
PS when you get sent the un-served claim form and particulars of claim,
1. .Don't send a letter addressed 'Hello Thomas' at least try Dear Mr O'R or Dear Sir.
2. Don't advise me about Ombudsmans Services Communications as if this is similar to an Ombudsman's scheme like the Legal or Financial Services Ombudsman etc. It is a company limited by guarantee which charges the company's who subscribe a fee for their services and as at their last filed accounts has a reserve of £1.8M.
Now I'm not suggesting the company are not independent or biased but the presentation of the Company without reference to their Ltd statement is, in my view poor.
Further the use of the definitive article in the statement 'It is for the Ombudsman Services Communications to decide if they can investigate' is potentially misleading as there likely to be other ADR providers and as such Sky should use the indefinite article and also there is Offcom, a body with statutory powers.
Now I must get a life before the wife comes down and tells me to grow up and wait for the AoS / Defence & etc.
PS Sky, if you're reading the claim reference is C7Qz4P4M in the CCBC, date of service today.
- Location
-
- Location
- Coventry
- Reviewing
- Sky
- Date
- 2017-08-14
- Comments
-
Its worst broadband i have ever used. Free hotspots are faster and more reliable. They cant fix line, they cant guarantee any acceptable speed.overall its crap and will never take IT again.
- Location
-
- Location
- Oxted
- Reviewing
- Sky
- Date
- 2016-02-07
- Comments
-
Wish I had never switched to Sky broadband. Everything's shocking. Whilst one family member is playing the ps4 no one else can be on the internet otherwise ps4 online lags. So angry.
- Location
-
- Location
- IMMINGHAM
- Reviewing
- Sky
- Date
- 2016-12-04
- Comments
-
Have been satisfied with sky until the green box at the end of the road was smashed by a car, all BT customers in the road were reconnected in between 2-5 days max I was connected in 15 days and I got a £5 Marks and Spencers voucher. This was after phoning from a neighbours house regulary to ask for updates
- Location
-
- Location
- East Halton
- Reviewing
- Sky
- Date
- 2015-07-09
- Comments
-
Just had a new one from the nice Sky Customer Service man
Apparently I can't expect to get a good speed if I'm using WIFI!!!
I've got to sit in my hall and cable my laptop to my router!!
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2015-01-31
- Comments
-
If i could give less than 1 star I would. It has been 3 months now and it is the WORST internet connection.. Many many problems with speed , and customer service(some of them are soo rude). Today in a span of 20 minutes the router reset itself 4 times!!! This is unacceptable. Definately changing broadband this time.
- Location
-
- Location
- derby
- Reviewing
- Sky
- Date
- 2022-02-11
- Comments
-
been without phone and internet now for over a week waiting for engineer, should have stayed with Virgin
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.